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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6442 Views

0 replies

7 likes

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Cant skip part of an offline track

Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...

Casual Listener

Hey guys,   first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...

k4oong

Newbie

314 Views

1 replies

0 likes

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[Google Home] In-app controls broken

Hi there, the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops and complains about some other device playing music over the a...

Newbie

Hi there,   the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops an...

438 Views

0 replies

0 likes

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Random listening which deprives every manual music change

Hi everyone, My problem is simple but pretty new (happening since 2 weeks max, maybe after a previous update or just after the update to Android 8.0). When i launch Spotify on My Moto Z, select the music i want to play, i need to select the random mo...

Casual Listener

Hi everyone,   My problem is simple but pretty new (happening since 2 weeks max, maybe after a previous update or just after the update to Android 8.0). When i launch Spotify on My Moto Z, sel...

305 Views

0 replies

0 likes

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Has Playlist Sorting Changed?

When I use Spotify (I do this on both my PC and my phone but this has only changed for my phone & I use Android) I always sort by Artist, it has always been more convinient for me personally. But when I always did that, it also sorted the individual ...

Newbie

When I use Spotify (I do this on both my PC and my phone but this has only changed for my phone & I use Android) I always sort by Artist, it has always been more convinient for me personally. But...

415 Views

0 replies

1 likes

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  • 1 likes

New update has removed Radio

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!

Casual Listener

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it! 

SamaelSmiles

Regular

7111 Views

4 replies

2 likes

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Tried to redownload, but the appstore won't let me??

Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't know how to do that, so I came here. Someone said to u...

Newbie

Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't kno...

313 Views

0 replies

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Always On Display s8+

My galaxy s8+ used to always show what my spotify was playing with the artist name and song title but after a simple phone reset it doesn't show that anymore. The attach photo is what it used to look like. I'm just trying to get this back onto my pho...

Casual Listener

My galaxy s8+ used to always show what my spotify was playing with the artist name and song title but after a simple phone reset it doesn't show that anymore. The attach photo is what it used to look...

DekuShrub

Casual Listener

6845 Views

2 replies

0 likes

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Shuffle disabling when choosing tracks

The last update is really annoying. I have had Spotify for year and listen to music all day. I like to keep shuffle on but at the same time randomly change tracks myself but now when I choose my track the shuffle disables. Need a fix or a way to perm...

Casual Listener

The last update is really annoying. I have had Spotify for year and listen to music all day. I like to keep shuffle on but at the same time randomly change tracks myself but now when I choose my trac...

vorpalclaws

Newbie

690 Views

2 replies

1 likes

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No option to store downloaded music on SD card. Android 7.1, formatted as internal memory.

Can not store music on SD card on my moto e4, android 7.1, 64gb Samsung card. Formatted as internal. No option in settings. On another phone running Android 5.1 I have that option. Is this because of the way the card is formatted or is it an artifact...

Newbie

Can not store music on SD card on my moto e4, android 7.1, 64gb Samsung card. Formatted as internal. No option in settings. On another phone running Android 5.1 I have that option. Is this because&nb...

538 Views

0 replies

0 likes

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Spotify trouble

Before i used to save albums without them automatically downloading to my library now when i save one it does.it can i stop them from automatically downloading and just save them ?

Newbie

Before i used to save albums without them automatically downloading to my library now when i save one it does.it can i stop them from automatically downloading and just save them ?  

303 Views

0 replies

0 likes

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Podcast underplayed option gone ?

Since the update there is not an option to show just the unplayed podcast. Am I missing something here or did you take out a very handy option ?

Newbie

Since the update there is not an option to show just the unplayed podcast.  Am I missing something here or did you take out a very handy option ?

Jdjesse

Newbie

410 Views

1 replies

1 likes

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No songs category 8.4.53

Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make a Playlist with every album I have just so I can sh...

Newbie

Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make ...

e13_2k-029z95

Newbie

562 Views

1 replies

3 likes

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Cant skip party of an offline track :(

Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...

Casual Listener

Hey guys,   first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...

337 Views

0 replies

0 likes

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I can't login through the android app

I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried login with user name and it didn't work, tried with...

Newbie

I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried ...

255 Views

0 replies

0 likes

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Dim album art

Anyone know why the album art is so dim?  Is it like this by default?

Casual Listener

Anyone know why the album art is so dim?  Is it like this by default?

Maxim

Spotify Star

333 Views

1 replies

0 likes

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Spotify, why do you insist on putting horrible random music in my playlist?

Spoiler (Highlight to read) Spotify, why do you insist on putting horrible random music in my playlist? Like some random pop spanish song. Ive never once listened to or liked any music similar to this. Even Pandora has more accurate suggestions. It's...

Casual Listener

  Spotify, why do you insist on putting horrible random music in my playlist?  Like some random pop spanish song. Ive never once listened to or liked any music similar to this. Even Pan...

Maxim

Spotify Star

1567 Views

1 replies

3 likes

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Songs missing from my saved songs

After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't appearing on my favorites.

Newbie

After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't app...

343 Views

0 replies

0 likes

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Why does shuffle no longer stay on

Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how can I fix this its making my playlists very stale t...

Newbie

Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how ...

405 Views

0 replies

1 likes

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Solved!! Problemas al filtrar canciones

Hola, bueno mi problema es que cuando filtro canciones en una playlist y quiero reproducir alguna, se reproduce otra distinta.Por ejemplo si tengo la playlist ordenada alfabéticamente, y pongo alguna palabra para filtrar, aparecen las canciones con d...

Newbie

Hola, bueno mi problema es que cuando filtro canciones en una playlist y quiero reproducir alguna, se reproduce otra distinta. Por ejemplo si tengo la playlist ordenada alfabéticamente, y pongo algu...

user-removed

Not applicable

4695 Views

11 replies

8 likes

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Downloading podcasts

I have been using the option on my free account to download podcasts for offline use. A few days ago when spotty updated the whole layout seemed to change and now I can't figure out how to use that option. The only thing that seems to show up is the ...

Newbie

I have been using the option on my free account to download podcasts for offline use. A few days ago when spotty updated the whole layout seemed to change and now I can't figure out how to use that o...

744 Views

0 replies

2 likes

  • 744 Views
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  • 2 likes