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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375507 Views

541 replies

34 likes

Account
Free
  • 375507 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7532 Views

0 replies

7 likes

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Solution for how to shuffle all playlists at once

I found a solution for android Download app: Playlist Manager (by reissGRVS)- its free Open the app and create a new playlist , you can choose existing playlists and merge them all in one.Open your spotify app, and look for the new playlist under Pla...

Newbie

I found a solution for android   Download app: Playlist Manager (by reissGRVS)- its free 🙂 Open the app and create a new playlist , you can choose existing playlists and merge them all in on...

2600 Views

0 replies

1 likes

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Plan familiar

Me cancelaron el plan familiar porque no pudieron confirmar mi dirección pero yo llene el fórmula y resido en la misma casa

Newbie

Me cancelaron el plan familiar porque no pudieron confirmar mi dirección pero yo llene el fórmula y resido en la misma casa 

320 Views

0 replies

0 likes

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Shuffle and Repeat keep turning off!

Hi,Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night! However for the past 2 or 3 weeks the shuffle and repeat options keep turning off! For, from what I can tell, no apparent reason. I alw...

Casual Listener

Hi, Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night!  However for the past 2 or 3 weeks the shuffle and repeat options keep turnin...

geromir

Casual Listener

20622 Views

9 replies

27 likes

  • 20622 Views
  • 9 replies
  • 27 likes

Spotify undownloads all my songs when I turn off my phone

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is selected in the "Storage" setting. It is really frustrati...

Regular

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is select...

th3doctor

Regular

916 Views

2 replies

0 likes

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Xperia - constant Software Update notification

Sony Xperia XA1 UltraAndroid Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device needs updating! Spotify requires Android version 4.1 or above. To continue listening, ...

Newbie

  Sony Xperia XA1 Ultra Android Oreo (8.0.0)   For the past several weeks I've been getting the red Software Update notification on mobile:   Software Update.  Your device n...

Amichkaye

Newbie

973 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Not automatically play next song

PlanPremiumCountry Device(Samsung Galaxy J7 Pro)Operating System(Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here.I'm premium member. I downloaded the music into my "song" tab. But, somehow the song can't auto...

Newbie

Plan Premium Country   Device (Samsung Galaxy J7 Pro) Operating System (Android Nougat)   My Question or Issue  Dear my fellow Spotify friends, I have an issue here. I'm pre...

sandrobarbero

Newbie

493 Views

1 replies

0 likes

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  • 1 replies
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Song Radio instead of playlists

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 My Question or Issue Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but goes riiiight into the song radio of this song. For example. I want to hear the songs of......

Casual Listener

  Plan Premium Country  Germany Device Samsung Galaxy S7   My Question or Issue  Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but g...

390 Views

0 replies

0 likes

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Solved!!Superuser Contribution Músicas indisponíveis

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, só na minha playlist que depois de alguns dias que ...

Casual Listener

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, ...

raissavitari

Casual Listener

3714 Views

2 replies

0 likes

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Chrome autoplay pauses Spotify music

PlanPremiumCountry USADevicePixel 2Operating SystemLatest AndroidMy Question or IssueWhenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video or audio that is supposed to play, Spotify pauses, even though the video/a...

Newbie

Plan Premium Country  USA Device Pixel 2 Operating System Latest Android My Question or Issue Whenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video ...

ls-pibsd_4x2

Newbie

2924 Views

2 replies

12 likes

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Albums sorting by alphabetical order, but so are the songs in the album itself, within my playlist

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...

Newbie

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...

cosmiclemur

Regular

2790 Views

2 replies

9 likes

  • 2790 Views
  • 2 replies
  • 9 likes

Audio problems, distortion

PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...

Newbie

  Plan Premium Country   Device AVR Operating System   My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...

421 Views

0 replies

0 likes

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Android App and Amazon Echo stops playing Spotify

Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...

Newbie

Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot     Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...

656 Views

0 replies

3 likes

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Loggin moto g 5

PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...

Newbie

  Plan Premium Country  Colombia  Device Moto G 5 Operating System Android versión 7   My Question or Issue  Perdió el login. Intenté ingresar y no pude. Desinstal...

366 Views

0 replies

0 likes

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Says device need updating everytime, but I am already on Oreo 8.1

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

Newbie

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

324 Views

0 replies

0 likes

  • 324 Views
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App force closes in background when i pause the music

PlanFreeCountry USADeviceNokia 6Operating SystemAndroid 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've given permission in my android battery settings for spotify to be running in the backgroun...

Visitor

Plan Free Country  USA Device Nokia 6 Operating System Android 8.1   My Question or Issue  Spotify app keeps force closing in the background when i pause the music. I've give...

491 Views

0 replies

0 likes

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I cannot listen to podcasts on hp slate 7 running android but I can on my ios devices

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices or laptop computer operating windows is no problem. I can eas...

Newbie

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1.   Using spotify on my iOS devices o...

428 Views

0 replies

0 likes

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Images not loading at all on Samsung Note 8 (7.1.1)

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyrics" function has stopped working. Please help!

Newbie

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyri...

305 Views

0 replies

0 likes

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Default Playlist Name

Hello, PlanPremiumCountryNL Device(iPhone 8 & Samsung Galaxy 8, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueHow can I have the Android app set the playlist name by default to artist and album nane? It works on my...

Regular

Hello,   Plan Premium Country NL  Device (iPhone 8 &  Samsung Galaxy 8, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue ...

402 Views

0 replies

0 likes

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Reappearing fullscreen 'suggestion'

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since yesterday, I have a advertisement for a playlist 'Glücksbringer für Deutschland' about some songs that were popular in germany during the last foot...

Visitor

Plan Premium Country Germany  Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue   Since yesterday, I have a advertisement for a playlist 'Glücksbring...

377 Views

0 replies

2 likes

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Android does not accept app install

PlanPremiumCountry AustraliaDeviceSamsung Galaxy Tab 2 10.1Operating SystemAndroid My Question or Issue I have has Spotify the app on the tablet previously and unistalled it so I could reinstall after upgrading to premium. I did this because after I ...

Newbie

Plan Premium Country  Australia Device Samsung Galaxy Tab 2 10.1 Operating System Android    My Question or Issue  I have has Spotify the app on the tablet previously an...

453 Views

0 replies

0 likes

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