Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey whoever reads this.I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are just completely random without any system behind it (or...
Hey whoever reads this. I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are ju...
Newbie
827 Views
3 replies
3 likes
My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything.When I go to my profile online, it shows as premium user.I need to ...
My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything. When I...
Roadie
454 Views
1 replies
0 likes
one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Czech republicDeviceHuawei p9 liteOperating SystemAndroid My Question or Issue Hey guys, last few days Spotify com...
one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Czech republic Device Huawei p9 lite Operating ...
Roadie
406 Views
1 replies
0 likes
I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you
I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you
509 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android 7.0 Version: 8.4.56.803 armV7 My Question or Issue Just today, I have noticed that every ti...
431 Views
0 replies
1 likes
PlanPremiumCountry FranceDeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day...
Plan Premium Country France Device Honor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I...
Regular
1187 Views
7 replies
2 likes
PlanPremiumCountry DeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day, i ha...
Plan Premium Country Device Honor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I unins...
Regular
885 Views
5 replies
2 likes
PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...
Plan Premium w/ Hulu Country USA Device LG Zone 3, Linux Desktop Operating System Android, Debian My Question or Issue OK this is extremely annoying: I recently purc...
338 Views
0 replies
0 likes
I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...
I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...
Community Legend
423 Views
1 replies
0 likes
Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point it would crash, every time I attempt to open the ap...
Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point ...
Newbie
1117 Views
6 replies
5 likes
I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.
I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.
Community Legend
931 Views
1 replies
0 likes
I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, allowing all spotify.exe's to get through. I have th...
I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, a...
Newbie
10278 Views
10 replies
2 likes
PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the desktop app playing on a computer (doesn't...
Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playin...
574 Views
0 replies
0 likes
Hi!So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and my headphones and had a great time. now it just does...
Hi! So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and...
Newbie
2495 Views
3 replies
6 likes
PlanFreeCountryEspaña DeviceLG G5Operating SystemAndroid 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el movil. Las listas han sido creadas en el ordenador con la app de SPOTIFY para Windows ...
Plan Free Country España Device LG G5 Operating System Android 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el ...
2597 Views
0 replies
1 likes
PlanPremiumCountryLatvia DeviceHuawei P20 ProOperating SystemAndroid Oreo 8.1.0 My Question or IssueHello, Recently bought Huawei P20 Pro, when connected to my BMW F10 2015 it is not possible to switch songs on the steering wheel, everything else wor...
Plan Premium Country Latvia Device Huawei P20 Pro Operating System Android Oreo 8.1.0 My Question or Issue Hello, Recently bought Huawei P20 Pro, when c...
Newbie
957 Views
2 replies
0 likes
PlanPremiumCountry SpainDeviceXiaomi Redmi 4Operating SystemAndroid 6 My Question or IssueLlevo varios meses siendo usuario de Spotify y no tuve problemas al principio, pero llevo unos últimos meses en los que la aplicación, normalmente, tarda mucho ...
Plan Premium Country Spain Device Xiaomi Redmi 4 Operating System Android 6 My Question or Issue Llevo varios meses siendo usuario de Spotify y no tuve problemas al ...
19271 Views
0 replies
20 likes
Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembered that shuffle or repeat was on instead of having t...
Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembere...
Casual Listener
11234 Views
34 replies
16 likes
PlanPremiumCountryItalyDeviceSony Xperia X PerformanceOperating SystemAndroid 8.0 My Question or IssueFrom current version 8.4.55.521.armv7 and previos version also I'm experiencing random interruption (of about 1 second) during playback! This happen...
Plan Premium Country Italy Device Sony Xperia X Performance Operating System Android 8.0 My Question or Issue From current version 8.4.55.521.armv7 and previos version also I'm exper...
279 Views
0 replies
0 likes
Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the phone, and the speakers, but still the same problem. ...
Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the ph...
648 Views
0 replies
1 likes
