Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30470 Views
  • 60 replies
  • 25 likes
  • 30470 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871547 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871547 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24980 Views
  • 3 replies
  • 0 likes
  • 24980 Views
  • 3 replies
  • 0 likes

Superuser Contribution Non-Spotify songs skip when skipping through song.

I added multiple local files to spotify on my phone and it worked fine but now I have an issue where if I try to skip to anywhere in a non-spotify track it will skip to the end of the track and play the next one.

  • Newbie
  • I added multiple local files to spotify on my phone and it worked fine but now I have an issue where if I try to skip to anywhere in a non-spotify track it will skip to the end of the track and play ...
  • Melody
  • Spotify
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Some Playlists Not Shuffling Correctly on Android Only

A couple of days ago I updated my phone's Spotify app, and ever since the update Shuffle Play has not been working correctly. Here are the details of the problem:One of my playlists (All The Songs!, embedded below) is stuck only shuffling the first 9...

  • Regular
  • A couple of days ago I updated my phone's Spotify app, and ever since the update Shuffle Play has not been working correctly.  Here are the details of the problem: One of my playlists (Al...
  • The_Gorm
  • Casual Listener
  • 4866 Views
  • 11 replies
  • 2 likes
  • Android
    shuffle
  • 4866 Views
  • 11 replies
  • 2 likes

Audio Settings

I'm on a Samsung Galaxy S7.The volume control (adjusting it for your environment) is greyed out for me as of the last few days. I was able to use it for...idk, ever since it appeared, or close atleast. I have looked on google but no relatively easy r...

  • Casual Listener
  • I'm on a Samsung Galaxy S7. The volume control (adjusting it for your environment) is greyed out for me as of the last few days. I was able to use it for...idk, ever since it appeared, or close atle...
  • 436 Views
  • 0 replies
  • 0 likes
  • Audio Effects
    Greyed
    Premium
    Volume Control
  • 436 Views
  • 0 replies
  • 0 likes

432hz Option pls

Hi i Need a Option vor Hear Musik from Spotify in 432hz or a App to tune all Output from phone in 432hz Hi brauche eine Option um Musik in Spotify in 432hz zu hören. Oder eine Option um den gesamten Output in 432hz umzustellen.

  • Newbie
  • Hi i Need a Option vor Hear Musik from Spotify in 432hz or a App to tune all Output from phone in 432hz   Hi brauche eine Option um Musik in Spotify in 432hz zu hören. Oder eine Option um den ...
  • 420 Views
  • 0 replies
  • 3 likes
  • 420 Views
  • 0 replies
  • 3 likes

Spotify deja de reconocer la SD luego de unos minutos

Spotify deja de reconocerme la SD luego de unos minutos luego de bajar algunas canciones, pensé que podía ser un problema de mi equipo pero voy a la configuración de Android y la tarjeta sigue ahí y puedo usarla con normalidad.Después de descargar al...

  • Newbie
  • Spotify deja de reconocerme la SD luego de unos minutos luego de bajar algunas canciones, pensé que podía ser un problema de mi equipo pero voy a la configuración de Android y la tarjeta sigue ahí y ...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Spotify reverting back to the previous version

I have spotify free on a Galaxy s8, yesterday it finally updated to the new free version (with playlists where u can choose whatever without shuffling), but today I went on spotify and it had reverted back to the old version. Why did this happen?

  • Newbie
  • I have spotify free on a Galaxy s8, yesterday it finally updated to the new free version (with playlists where u can choose whatever without shuffling), but today I went on spotify and it had reverte...
  • 562 Views
  • 0 replies
  • 0 likes
  • 562 Views
  • 0 replies
  • 0 likes

Podcasts restarts from beginning for no reason

I've started listening to a lot of podcasts in Spotify the last few months. Sometimes I have to pause the podcast for a few minutes because life, and when i want to resume, it starts over from the beginning. This is completely ruining podcasts in spo...

  • Casual Listener
  • I've started listening to a lot of podcasts in Spotify the last few months.   Sometimes I have to pause the podcast for a few minutes because life, and when i want to resume, it starts over fr...
  • 980 Views
  • 0 replies
  • 9 likes
  • Podcasts
  • 980 Views
  • 0 replies
  • 9 likes

Playlist shuffle not working

Hi,So I have this playlist containing only songs from my 2 favorite artists (let's call them artist1 and artist2). The playlist contains about 45 songs from artist1 and 60 songs from artist2, so pretty even. The shuffle function used to work great, b...

  • Newbie
  • Hi, So I have this playlist containing only songs from my 2 favorite artists (let's call them artist1 and artist2). The playlist contains about 45 songs from artist1 and 60 songs from artist2, so pr...
  • 446 Views
  • 0 replies
  • 3 likes
  • shuffle
  • 446 Views
  • 0 replies
  • 3 likes

Playlist: Shuffle turns off after selecting songs

I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled. However, in this version, shuffle turns off when another song is selected. Is this intentional or a bug?

  • Newbie
  • I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled.   However, in this version, shuffle turns off ...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Spotify suddenly logout on Android - cannot reconnect

Hi, I want to report an issue that really made me angry.I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline listening during travelling.Last week, when I was travel...

  • Casual Listener
  • Hi, I want to report an issue that really made me angry. I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline lis...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Spotfiy keeps playing while phone is ringing on adroid mi6

Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that

  • Newbie
  • Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that
  • Joe
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Spotify wants to download already downloaded playlist - there is no space

I recently had to log in to Spotify on my mobile phone (Android Galaxy S2, OS 4.2). I already have all the songs downloaded on my external SD, but Spotify wants to download them again and finds out there is no space. I have problems with my internal ...

  • Casual Listener
  • I recently had to log in to Spotify on my mobile phone (Android Galaxy S2, OS 4.2). I already have all the songs downloaded on my external SD, but Spotify wants to download them again and finds out t...
  • Joe
  • Community Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Potential bug?

I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me.If i'm playing music or a podcast from seemingly any source (saved or playlists o...

  • Newbie
  • I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me. If i'm playing music or a po...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

SCROBBLE NOT FINISHING, PLZ HELP

Hello!!When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just shows the new song that comes onIt works totally fine ...

  • Newbie
  • Hello!! When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just s...
  • Joe
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Music Playback (Bug?)

It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically for local files saved from my Android Phone. The lo...

  • Casual Listener
  • It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically ...
  • Joe
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

can i only hear explicit versions?

Hi there! I dont want to hear the edited version of songs, I only want to hear the original (sometimes explicit) versions. when I looked at "settings" I couldnt find the explicit option. what can be done?

  • Newbie
  • Hi there!  I dont want to hear the edited version of songs, I only want to hear the original (sometimes explicit) versions. when I looked at "settings" I couldnt find the explicit option. what ...
  • emilyxo
  • Regular
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Accident!

Hi guys, I accidently used a Gift Code for a wrong e-mail. Is it possible to retrograde it?

  • Newbie
  • Hi guys, I accidently used a Gift Code for a wrong e-mail. Is it possible to retrograde it?
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!! Scrobbles appear on last.fm during play then vanish

I noticed today that when I play a track on Android it appears on last.fm as "scrobbling now" but when the track is finished the scrobble vanishes on last.fm and isn't registered. This doesn't happen from the desktop client. I tried switching offline...

  • Roadie
  • I noticed today that when I play a track on Android it appears on last.fm as "scrobbling now" but when the track is finished the scrobble vanishes on last.fm and isn't registered. This doesn't happen...
  • raacampbell
  • Roadie
  • 877 Views
  • 4 replies
  • 1 likes
  • 877 Views
  • 4 replies
  • 1 likes

Solved!! Local files on Android won't skip to center of song

Recently I've been listening to a lot of audiobooks on my phone by downloading the local files from my computer. Unfortunately today I tried to jump back into the middle of a book and the app won't let me on iPhone or android. I can listen to the boo...

  • Casual Listener
  • Recently I've been listening to a lot of audiobooks on my phone by downloading the local files from my computer. Unfortunately today I tried to jump back into the middle of a book and the app won't l...
  • Hyteluk
  • Casual Listener
  • 1280 Views
  • 3 replies
  • 4 likes
  • local files
  • 1280 Views
  • 3 replies
  • 4 likes

Tracks skipping a second after phone turns on or off

This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling entirely, tried on different networks, different p...

  • Casual Listener
  • This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling...
  • xtrasurs
  • Casual Listener
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes