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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389086 Views

545 replies

34 likes

Account
Free
  • 389086 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8080 Views

0 replies

7 likes

  • 8080 Views
  • 0 replies
  • 7 likes

Local Files no Longer Playing on Android

PlanPremiumCountry CanadaDevice(Pixel)Operating System(Android Oreo) My Question or Issue After I deleted/Reinstaled Spotify, I can no longer play any of my songs from Local Files. The songs themselves appear as faded grey. However, I tried playing t...

Newbie

  Plan Premium Country  Canada Device (Pixel) Operating System (Android Oreo)   My Question or Issue  After I deleted/Reinstaled Spotify, I can no longer play any ...

Joe

Community Legend

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Problema no Spotify do Motorola G6

PremiumBrasilMotorola G6Android 8.0 Oreo Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo

Newbie

Premium Brasil Motorola G6 Android 8.0 Oreo   Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo  

Bittencourt

Spotify Star

1963 Views

1 replies

1 likes

Motorola G6
  • 1963 Views
  • 1 replies
  • 1 likes

Ok google, dosen't work propperly with Spotify, any suggestions?

Hello, so im a Nexus 6p user and i lately started using google asistant, and the thing is that whenever i tell it to play a certain song, lets say "Play Notorious BIG, Big Poppa on Spotify" it tells me "Sorry, choosing songs is only available to Spot...

Newbie

Hello, so im a Nexus 6p user and i lately started using google asistant, and the thing is that whenever i tell it to play a certain song, lets say "Play Notorious BIG, Big Poppa on Spotify" it tells ...

jagd700

Newbie

8562 Views

9 replies

3 likes

  • 8562 Views
  • 9 replies
  • 3 likes

I can't scroll down to past episodes on a podcast

PlanPremiumCountry IrelandDeviceSamsung Operating SystemAndroid My Question or Issue I can't find episodes on a podcast past 86. It won't let me scroll down to the first episode. Was wondering how to fix this.

Casual Listener

Plan Premium Country  Ireland Device Samsung  Operating System Android   My Question or Issue  I can't find episodes on a podcast past 86. It won't let me scroll down to...

771 Views

0 replies

1 likes

  • 771 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify starts playing randomly on my Android device

Every now and then while listening to Spotify on my laptop, the Spotify app on my phone will launch and whatever song I was listening to will resume playing on there. My phone is locked when this happens. This is extremely annoying. This started happ...

Gig Goer

Every now and then while listening to Spotify on my laptop, the Spotify app on my phone will launch and whatever song I was listening to will resume playing on there.  My phone is locked when th...

fowot_-9hjysc

Newbie

59483 Views

145 replies

28 likes

  • 59483 Views
  • 145 replies
  • 28 likes

Spotify not showing connected bluetooth headset

Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button. So when i get in my car for example and listen to ...

Newbie

Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button....

1429 Views

0 replies

0 likes

  • 1429 Views
  • 0 replies
  • 0 likes

Superuser Contribution Storage Usage

I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song.I can't figure out why this is and whether there is a way to "fix" this.

Casual Listener

I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song. I can't figure out wh...

gruenerdackel

Casual Listener

999 Views

2 replies

0 likes

  • 999 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify has not been operating from last yesterday update.

PlanPremiumCountry TurkeyDeviceHuawei mate 9Operating SystemEmui 8 My Question or IssueWhen i start my spotify, user interface opens completely black and not respond from yesterday.

Newbie

Plan Premium Country  Turkey Device Huawei mate 9 Operating System Emui 8   My Question or Issue When i start my spotify, user interface opens completely black and not respond fro...

SergioDavid

Roadie

643 Views

1 replies

0 likes

  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing songs not on my playlist

I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before picking a song I have never heard of. I tried loggi...

Casual Listener

I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before ...

SergioDavid

Roadie

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in because of offline mode

PlanPremiumCountryCzech Republic DeviceXperia Z1 Operating SystemAndroid 5.0.2 My Question or IssueThe app logged me out and I can't log in because it says I'm in offline mode. How I'm I supposed to go online when I'm not logged in? Only solution is ...

Casual Listener

Plan Premium Country Czech Republic  Device Xperia Z1  Operating System Android 5.0.2   My Question or Issue The app logged me out and I can't log in because it says I'm in o...

-vakmr_kbeg0i

Newbie

1092 Views

3 replies

0 likes

  • 1092 Views
  • 3 replies
  • 0 likes

Superuser Contribution When searching for songs in playlist, app plays songs in playlist order and not search order

PlanPremiumCountryUSA DeviceLG V10 Operating SystemAndroid Nougat My Question or Issue So I have a playlist of songs that I grew up with. It is not organized in any specific order. When searching for something in particular, like Fleetwood Mac in the...

Regular

Plan Premium Country USA   Device LG V10   Operating System Android Nougat   My Question or Issue   So I have a playlist of songs that I grew up with. It is not organ...

SgtStrawberry

Regular

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Superuser Contribution Entire library is missing

Hi,A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs are not in the library. The problem is in the Android app too....

Newbie

Hi, A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them.   The playlists and Daily Mixes are there big the songs ...

SergioDavid

Roadie

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i look my own profile and my friend's profile who i following

PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?

Newbie

  Plan Free Device Sony Xz1 My Question or Issue  How can i find my own profile and my friend's profile who i following on Android? 

SergioDavid

Roadie

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution volume going up and down by itself

PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue

Newbie

Plan Premium Country USA  Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue  

SergioDavid

Roadie

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unfortunately, Spotify has stopped message on Android tablet

PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SergioDavid

Roadie

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Black Screen and Won't Launch

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy Note 3Operating SystemAndroid 5.0 My Question or IssueSpotify on mobile phone when launched only shows black screen, crashes, then push back to phone home menu. Already happened more than once, I've re-...

Casual Listener

Plan Premium Country Indonesia Device Samsung Galaxy Note 3 Operating System Android 5.0   My Question or Issue Spotify on mobile phone when launched only shows black screen, crashes, ...

unbuliebubble

Casual Listener

1258 Views

1 replies

0 likes

  • 1258 Views
  • 1 replies
  • 0 likes

Keeping offline songs on SD card after phone wipe

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueIs it possible to wipe my phone, reinstall spotify and have it detect the offline songs saved to my SD card? I have about 30 gigabytes downloaded and I w...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Is it possible to wipe my phone, reinstall spotify and have it detect th...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Superuser Contribution New releases by genre not appearing on app

PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...

Casual Listener

Plan Free Country  U.S. Device Galaxy S9   Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...

SergioDavid

Roadie

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more of Repeat tracks

Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?

Newbie

Since the forced update on my app. I don't see repeat all tracks button anymore.  Why is it gone? Is there a way to get it to repeat ?   

SergioDavid

Roadie

552 Views

1 replies

0 likes

Android
Playlists
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify had Stopped working. Close App?

PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...

Gig Goer

Plan Free/Premium Country   Device Samsung 8+ Operating System Android   My Question or Issue  App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...

SergioDavid

Roadie

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes