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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41672 Views
  • 65 replies
  • 25 likes
  • 41672 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877612 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877612 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26279 Views
  • 4 replies
  • 0 likes
  • 26279 Views
  • 4 replies
  • 0 likes

Cant skip party of an offline track :(

Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...

  • Casual Listener
  • Hey guys,   first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

I can't login through the android app

I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried login with user name and it didn't work, tried with...

  • Newbie
  • I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Songs missing from my saved songs

After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't appearing on my favorites.

  • Newbie
  • After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't app...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Why does shuffle no longer stay on

Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how can I fix this its making my playlists very stale t...

  • Newbie
  • Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how ...
  • 328 Views
  • 0 replies
  • 1 likes
  • 328 Views
  • 0 replies
  • 1 likes

Android Auto / Spotify doesn't seem to be working at the moment. Update.

Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older posts (granting app permissions, restarting phone and ...

  • Casual Listener
  • Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older pos...
  • KevinRP
  • Casual Listener
  • 722 Views
  • 1 replies
  • 1 likes
  • 722 Views
  • 1 replies
  • 1 likes

App sorting Artists alphabetically Song wise instead of Album

My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist

  • Newbie
  • My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist
  • Gameonfire12
  • Casual Listener
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Downloading podcasts

I have been using the option on my free account to download podcasts for offline use. A few days ago when spotty updated the whole layout seemed to change and now I can't figure out how to use that option. The only thing that seems to show up is the ...

  • Newbie
  • I have been using the option on my free account to download podcasts for offline use. A few days ago when spotty updated the whole layout seemed to change and now I can't figure out how to use that o...
  • 682 Views
  • 0 replies
  • 2 likes
  • 682 Views
  • 0 replies
  • 2 likes

Bug when filtering a playlist

Hi all.I don't know If it's a bug, but I just found out a problem and I can always replicate It whenever I want, so It should bee easy for you to see it too. I tried this on the Android app.First you need to have some songs in a playlist, then you ju...

  • Newbie
  • Hi all. I don't know If it's a bug, but I just found out a problem and I can always replicate It whenever I want, so It should bee easy for you to see it too. I tried this on the Android app. First...
  • stockholmsfoto
  • Newbie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

If I select a specific song it just plays the song that is there in normal playlist view

When I select a song on my Honor it will only play the song that was there before. I have a playlist with about 3000 songs in it and it will only play in order it won't let me select any songs by a specific artist. I have attached a picture. What I h...

  • Casual Listener
  • When I select a song on my Honor it will only play the song that was there before. I have a playlist with about 3000 songs in it and it will only play in order it won't let me select any songs by a s...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! Where is the song radio feature in the new version?

Where are all the songs? How can I start a song based radio? 

  • Casual Listener
  • Where are all the songs? How can I start a song based radio? 
  • Di0r
  • Casual Listener
  • 6247 Views
  • 5 replies
  • 0 likes
  • 6247 Views
  • 5 replies
  • 0 likes

Playlist randomness

Hey Everyone could somebody help me out... Ive been a spotify customer now for years and this is the first time something has confused me... I drive a lot and I have a load of playlists that I have lovingly put together with a load of my fave albums ...

  • Music Fan
  • Hey Everyone   could somebody help me out... Ive been a spotify customer now for years and this is the first time something has confused me... I drive a lot and I have a load of playlists that...
  • 1233448284
  • Regular
  • 397 Views
  • 4 replies
  • 1 likes
  • 397 Views
  • 4 replies
  • 1 likes

When clicking on a song in a playlist it plays a different song on the playlist

When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update

  • Casual Listener
  • When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update
  • SeanRyan
  • Casual Listener
  • 588 Views
  • 3 replies
  • 4 likes
  • 588 Views
  • 3 replies
  • 4 likes

Playlist problem.

i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM

  • Casual Listener
  • i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Downloading Playlist - stuck at the last song

So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck on "Downloading" at varying percentages. I have tried reinstalling, and redownloading but the notficiation is always there. So...

  • Newbie
  • So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck  on "Downloading" at varying percentages. I have tried reinstalling, a...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Stop play Musik

The App stop play music after ~2minutes when im out of the App pls help me

  • Newbie
  • The App stop play music after ~2minutes when im out of the App pls help me 
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Music downloading to SD card, yet still taking up internal storage space (Galaxy S7/Nougat).

Greetings, Hello, I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to Nougat 7.0. I did a complete device wipe with the new update and was hoping t...

  • Regular
  • Greetings,   Hello,    I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to No...
  • emilyxo
  • Regular
  • 10198 Views
  • 24 replies
  • 0 likes
  • 10198 Views
  • 24 replies
  • 0 likes

Premium account

I've received a payment confirmation by email days ago, but my premium account was not released yet ...

  • Newbie
  • I've received a payment confirmation by email days ago, but my premium account was not released yet ...   
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Spotify continually restarts playing in my car

On WIFI spotify continually starts playing after I turn on the engine, hang up a call or make a call, or sometimes for no reason. It mostly happens in my car but sometimes also just randomly out of my car, in these occasions my only options are throw...

  • Newbie
  • On WIFI spotify continually starts playing after I turn on the engine, hang up a call or make a call, or sometimes for no reason. It mostly happens in my car but sometimes also just randomly out of m...
  • 363 Views
  • 0 replies
  • 1 likes
  • 363 Views
  • 0 replies
  • 1 likes

Searching in playlist does not work

Because I have a large playlist, I use the search in playlist to search for songs. Since 2/3 days the search does not work anymore. If I search a song and I click on it, my Spotify does not play this song but just the first song in my overall playlis...

  • Newbie
  • Because I have a large playlist, I use the search in playlist to search for songs. Since 2/3 days the search does not work anymore. If I search a song and I click on it, my Spotify does not play this...
  • 584 Views
  • 0 replies
  • 8 likes
  • 584 Views
  • 0 replies
  • 8 likes

Video On Android

When connected to a internet that have an ip address from Puerto Rico the videos doe snot play I have premium it does not makes sense. Are you bloking Puerto Rico? We are the same as the US.

  • Regular
  • When connected to a internet that have an ip address from Puerto Rico the videos doe snot play I have premium it does not makes sense. Are you bloking Puerto Rico? We are the same as the US.
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes