Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70955 Views
  • 69 replies
  • 26 likes
  • 70955 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29561 Views
  • 5 replies
  • 0 likes
  • 29561 Views
  • 5 replies
  • 0 likes

Continually stops playing on certain songs

PlanPremiumCountryUSA DeviceLGV30Operating SystemWhatever the newest LG Android update is called My Question or Issue I have had this problem for over a year. I actually cancelledy premium on my last phone because it was so annoying. Well bought a ne...

  • Newbie
  •   Plan Premium Country USA   Device LGV30 Operating System Whatever the newest LG Android update is called   My Question or Issue  I have had this problem for over a y...
  • 288 Views
  • 0 replies
  • 1 likes
  • 288 Views
  • 0 replies
  • 1 likes

Music stops playing when screen goes to sleep

The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many years of using Spotify Premium on my iPhone. I play music and use my ...

  • Newbie
  • The music stops as soon as my phone screen goes to sleep or I hit the home button for another app.     This is a new problem that started today and I’ve never experienced it in my many ye...
  • Joe
  • Community Legend
  • 1057 Views
  • 1 replies
  • 0 likes
  • 1057 Views
  • 1 replies
  • 0 likes

Spotify not supported in my location

PlanFreeCountry Guernsey (within the uk)DeviceSamsung galaxy s8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently bought a new phone. I have gone to download the spotify app through the play store however I'm unable...

  • Newbie
  • Plan Free Country  Guernsey (within the uk) Device Samsung galaxy s8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently bought a...
  • Joe
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

"Extreme" streaming setting replaced with "very high" setting in premium

PlanPremiumCountryUSADeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0 very recently switched to a non facebook account. Spotify Support was extremly helpful with the move over. I noticed that in the app settings, the "extreme" setting for strea...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy Note 5 Operating System Android 7.0   very recently switched to a non facebook account. Spotify Support was extremly helpful with the move...
  • Joe
  • Community Legend
  • 4344 Views
  • 2 replies
  • 1 likes
  • 4344 Views
  • 2 replies
  • 1 likes

Saved Music Issues

PlanFreeCountry USAndroid My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small favorites playlist with a few songs that constantly repeat... I had a larg...

  • Newbie
  • Plan Free Country US Android  My Question or Issue  I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small fav...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Having issues with shufe feature

PlanFree/PremiumCountry Philippines Operating SystemAndroid Nougat My Question or Issue Hello can anyone help me? Im having issue with the shuffle feature, it keeps toggling off when i pressed it. It is getting annoying.. Pls help thanks!

  • Casual Listener
  • Plan Free/Premium Country  Philippines   Operating System Android Nougat   My Question or Issue  Hello can anyone help me? Im having issue with the shuffle feature, ...
  • Ruvie96
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Playlist Not Downloading

PlanPremiumCountry USADeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and refused to reopen, was just a black screen no music nothing. So I followed the troubleshoo...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy J7 Sky Pro Operating System Android 7.0   My Question or Issue   Hello, so yesterday my spotify app on android crashed and re...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify suddenly using WAY too much data

PlanPremiumCountry UKDeviceHuawei P9Operating SystemAndroid My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. Spotify has used 100mb today for about half an hour of streaming at normal streaming q...

  • Newbie
  • Plan Premium Country  UK Device Huawei P9 Operating System Android   My Question or Issue  On a few occasions in the last week my data usage has shot up a lot for no reason. ...
  • 841 Views
  • 0 replies
  • 1 likes
  • 841 Views
  • 0 replies
  • 1 likes

Certain songs cause app to crash

PlanPremiumCountry UKDeviceWileyfox Swift 2 XOperating SystemAndroid 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash.The song will pause and then you cantc skip or select another song, you have to close down the ...

  • Newbie
  • Plan Premium Country  UK Device Wileyfox Swift 2 X Operating System Android 7.1.2   My Question or Issue   When certain songs are playing they cause the app to crash. The s...
  • 429 Views
  • 0 replies
  • 1 likes
  • 429 Views
  • 0 replies
  • 1 likes

Got logged out

PlanSamsung s8Operating SystemAndroid My Question or IssueHi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with my ex partners email address and I'm still paying for it aswell so ...

  • Newbie
  • Plan Samsung s8 Operating System Android   My Question or Issue Hi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Loads of songs suddenly greyed out in Spotify

Hi, I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on every single local files playlist about half the songs are now greyed...

  • Casual Listener
  • Hi,    I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on eve...
  • Chrisawoods98
  • Newbie
  • 737 Views
  • 2 replies
  • 0 likes
  • 737 Views
  • 2 replies
  • 0 likes

Solved!! Spotify stops playing after 30 - 40 mins.

PlanPremiumCountry DeviceNokia 8Operating SystemAndroid Oreo My Question or Issue Spotify stops playing after 30 - 40 mins I also use iPad on same WiFi connection with out any problems. I am new to Nokia and the android platform so can only assume th...

  • Casual Listener
  • Plan Premium Country   Device Nokia 8 Operating System Android Oreo   My Question or Issue  Spotify stops playing after 30 - 40 mins    I also use iPad on sam...
  • _8-56h4kl9bnu
  • Casual Listener
  • 941 Views
  • 2 replies
  • 0 likes
  • 941 Views
  • 2 replies
  • 0 likes

Home screen does not display option to sign in with existing user

PlanPremiumCountryBrazilDeviceAIKON 8.0 Car MultimediaOperating SystemAndroid 6.0.1 My Question or Issue The car multimedia does not display the entire APP home screen in full, displaying only the first 2 buttons (sign up for free and continue with f...

  • Newbie
  • Plan Premium Country Brazil Device AIKON 8.0 Car Multimedia Operating System Android 6.0.1   My Question or Issue   The car multimedia does not display the entire APP home screen...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Locally Imported Files Greyed Out, Unable to listen, Downloaded and greyed out.

Hi All. I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple. I was having the same issue and I seem to have solved the problem...I could see a few of you were anno...

  • Casual Listener
  • Hi All.   I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple.   I was having the same issue and I...
  • 729 Views
  • 0 replies
  • 1 likes
  • 729 Views
  • 0 replies
  • 1 likes

Playlist organization

PlanPremiumCountry U.S.DeviceHTC 10, HTC One M7Operating SystemAndroid My Question or Issue I used to have my playlist organized by artist, then album. About a week ago, Spotify randomly set my playlist back to organizing by date added. When I select...

  • Newbie
  • Plan Premium Country  U.S. Device HTC 10, HTC One M7 Operating System Android   My Question or Issue  I used to have my playlist organized by artist, then album.  About ...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify "blackout" on Android

It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs.It's strange, since I tried to restart the app, even with force to stop it then restart my ph...

  • Newbie
  • It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs. It's strange, since I tried to restart t...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

The new Spotify UI was removed form my account, how can I bring it back?

Hi! Recently I download Spotify (again), and this came with a new beautiful interface. At that time I had my Spotify Free and spent a few weeks with the UI that I miss. In any case... today I buy Spotify Premium and a few seconds after having it, the...

  • Newbie
  •   Hi!   Recently I download Spotify (again), and this came with a new beautiful interface.   At that time I had my Spotify Free and spent a few weeks with the UI that I miss. &nb...
  • f_wjjdn9t-gl
  • Casual Listener
  • 975 Views
  • 2 replies
  • 0 likes
  • 975 Views
  • 2 replies
  • 0 likes

Como deleto músicas importadas porem deletadas da pasta de origem? (How do I delete imported songs?)

Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las? (English)I imported some songs nto a playlist, but I deleted them from that folder and now I can not get...

  • Newbie
  • Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las?     (English) I imported some songs nto...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Spotify is unavailable right now. Try again in a few minutes

PlanPremiumCountry Australia DeviceAndroid phone LG g6Operating System My Question or Issue Cant play all the songs since yesterday morning and the sentence was on the homepage.

  • Casual Listener
  •   Plan Premium Country  Australia   Device Android phone LG g6 Operating System     My Question or Issue  Cant play all the songs since yesterday morning and...
  • _0iphytr-jwxu
  • Newbie
  • 1522 Views
  • 3 replies
  • 2 likes
  • 1522 Views
  • 3 replies
  • 2 likes

trouble downloading music

PlanPremiumCountryAustraliaDeviceOppo A57Operating SystemDont know My Question or Issue hey, having an issue with downloading music, I've previously had a premium acount but haven't used spotify in a while, so i had to renew my account. My issue is t...

  • Newbie
  • Plan Premium Country Australia Device Oppo A57 Operating System Dont know   My Question or Issue  hey, having an issue with downloading music, I've previously had a premium acount...
  • Joe
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes