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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375542 Views

541 replies

34 likes

Account
Free
  • 375542 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution When searching for songs in playlist, app plays songs in playlist order and not search order

PlanPremiumCountryUSA DeviceLG V10 Operating SystemAndroid Nougat My Question or Issue So I have a playlist of songs that I grew up with. It is not organized in any specific order. When searching for something in particular, like Fleetwood Mac in the...

Regular

Plan Premium Country USA   Device LG V10   Operating System Android Nougat   My Question or Issue   So I have a playlist of songs that I grew up with. It is not organ...

SgtStrawberry

Regular

661 Views

2 replies

0 likes

  • 661 Views
  • 2 replies
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Superuser Contribution Entire library is missing

Hi,A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs are not in the library. The problem is in the Android app too....

Newbie

Hi, A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them.   The playlists and Daily Mixes are there big the songs ...

SergioDavid

Roadie

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i look my own profile and my friend's profile who i following

PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?

Newbie

  Plan Free Device Sony Xz1 My Question or Issue  How can i find my own profile and my friend's profile who i following on Android? 

SergioDavid

Roadie

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution volume going up and down by itself

PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue

Newbie

Plan Premium Country USA  Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue  

SergioDavid

Roadie

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unfortunately, Spotify has stopped message on Android tablet

PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SergioDavid

Roadie

747 Views

1 replies

0 likes

  • 747 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Black Screen and Won't Launch

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy Note 3Operating SystemAndroid 5.0 My Question or IssueSpotify on mobile phone when launched only shows black screen, crashes, then push back to phone home menu. Already happened more than once, I've re-...

Casual Listener

Plan Premium Country Indonesia Device Samsung Galaxy Note 3 Operating System Android 5.0   My Question or Issue Spotify on mobile phone when launched only shows black screen, crashes, ...

unbuliebubble

Casual Listener

1248 Views

1 replies

0 likes

  • 1248 Views
  • 1 replies
  • 0 likes

Keeping offline songs on SD card after phone wipe

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueIs it possible to wipe my phone, reinstall spotify and have it detect the offline songs saved to my SD card? I have about 30 gigabytes downloaded and I w...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Is it possible to wipe my phone, reinstall spotify and have it detect th...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Superuser Contribution New releases by genre not appearing on app

PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...

Casual Listener

Plan Free Country  U.S. Device Galaxy S9   Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...

SergioDavid

Roadie

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
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Superuser Contribution No more of Repeat tracks

Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?

Newbie

Since the forced update on my app. I don't see repeat all tracks button anymore.  Why is it gone? Is there a way to get it to repeat ?   

SergioDavid

Roadie

541 Views

1 replies

0 likes

Android
Playlists
  • 541 Views
  • 1 replies
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Superuser Contribution Spotify had Stopped working. Close App?

PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...

Gig Goer

Plan Free/Premium Country   Device Samsung 8+ Operating System Android   My Question or Issue  App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...

SergioDavid

Roadie

774 Views

1 replies

0 likes

  • 774 Views
  • 1 replies
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Superuser Contribution No longer able to search in a playlist and shuffle play only the searched songs

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating System My Question or Issue I used to be able to make a playlist with a bunch of different artists in the same genre and then when I'm in the mood for just one artist, search for them ...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System   My Question or Issue  I used to be able to make a playlist with a bunch of different artists i...

SergioDavid

Roadie

2230 Views

1 replies

30 likes

  • 2230 Views
  • 1 replies
  • 30 likes

Superuser Contribution Audio playback lag/stuttering

PlanPremiumCountry EstoniaDeviceOnePlus6Operating SystemAndroid 8.1.0 My Question or Issue Playback has lag behind every 15-40 seconds. I have installed latest updates for spotify and OS. Firstly I had problem with spotify crashing if I downloaded pl...

Newbie

  Plan Premium Country  Estonia Device OnePlus6 Operating System Android 8.1.0   My Question or Issue  Playback has lag behind every 15-40 seconds. I have installed lat...

SergioDavid

Roadie

1133 Views

1 replies

0 likes

  • 1133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Função "Músicas" foi removida!

PlanFreeCountry BrasilDeviceMotorola X2Operating SystemAndroid Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das nossas seleções de artitas e álbuns foi removida? Era a principal função para o meu dia-a-...

Newbie

Plan Free Country  Brasil Device Motorola X2 Operating System Android Marshmallow   My Question or Issue  Por que a função para tocar todas as músicas aleatoriamente das...

SergioDavid

Roadie

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Gif cover on android

Spotify Username21vhzuvkjgev4h3vcvmyrz3zyPlanPremiumCountry netherlandsDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 (nougat) My Question or IssueI saw a friend who had this cool feature of which he had a gif or at least a moving picture as...

Casual Listener

Spotify Username 21vhzuvkjgev4h3vcvmyrz3zy Plan Premium Country  netherlands Device Samsung Galaxy S6 Edge Operating System Android 7.0 (nougat)   My Question or Issue I saw a f...

bramvanabel

Casual Listener

1608 Views

5 replies

0 likes

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Spotify - The destroyer of SD-cards?

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much. It all started with the storage being "corrupted" atleast once per week. Which means all my songs would suddenly...

Regular

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much.   It all started with the storage being "corrupted" at...

jjeeddss

Casual Listener

8109 Views

14 replies

29 likes

Broken SD-card
Corrupted offline songs
Corruption of data
  • 8109 Views
  • 14 replies
  • 29 likes

Interface

PlanPremiumCountry TurkeyDevice(Samsung Galaxy s7 edge)Operating System(Android Oreo) My Question or Issue why app's interface have changed when I bought premium

Newbie

Plan Premium Country  Turkey Device (Samsung Galaxy s7 edge) Operating System (Android Oreo)   My Question or Issue   why app's interface have changed when I bought pre...

Joe

Community Legend

495 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Free] Shuffle problems

PlanFreeCountryFrance, Belgium and LuxembourgDeviceHuawei P8 liteOperating SystemEmui 4.0.3 Since I am using the free version of Spotify, I should now be able to stream playlists on shuffle only (except a handful of selected Spotify playlists) with t...

Casual Listener

Plan Free Country France, Belgium and Luxembourg Device Huawei P8 lite Operating System Emui 4.0.3   Since I am using the free version of Spotify, I should now be able to stream playlis...

FloDuc

Casual Listener

619 Views

2 replies

0 likes

  • 619 Views
  • 2 replies
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Problems with saving on SDcard/ Android Speicherprobleme

[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So I uninstalled spotify, downloaded it again and was able to sign back ...

Casual Listener

[German version below]   Hello,   I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So ...

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

Stop videos from playing in playlists

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone already.

Music Fan

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone alread...

587 Views

0 replies

1 likes

  • 587 Views
  • 0 replies
  • 1 likes

Offline Data not deletable

Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

Casual Listener

Hello,   I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

jjeeddss

Casual Listener

775 Views

5 replies

0 likes

  • 775 Views
  • 5 replies
  • 0 likes