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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2128 Views

0 replies

6 likes

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Superuser Contribution App shuts down all the time

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Czech republicDeviceHuawei p9 liteOperating SystemAndroid My Question or Issue Hey guys, last few days Spotify com...

Newbie

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Czech republic Device Huawei p9 lite Operating ...

SergioDavid

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
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My music stops in 10 seconds

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

Regular

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

513 Views

0 replies

0 likes

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"Add songs" button removed when accessing playlist

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...

Regular

Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 7.0   Version: 8.4.56.803 armV7 My Question or Issue  Just today, I have noticed that every ti...

433 Views

0 replies

1 likes

  • 433 Views
  • 0 replies
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Solved!! Spotify doesn't launch anymore

PlanPremiumCountry FranceDeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day...

Regular

  Plan Premium Country  France Device Honor 8  My Question or Issue   When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I...

1s-vlw_je9aiw

Regular

1209 Views

7 replies

2 likes

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  • 7 replies
  • 2 likes

Spotify doesn't lauch

PlanPremiumCountry DeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day, i ha...

Regular

  Plan Premium Country   Device Honor 8  My Question or Issue   When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I unins...

1s-vlw_je9aiw

Regular

901 Views

5 replies

2 likes

  • 901 Views
  • 5 replies
  • 2 likes

Mobile bandwidth still occurs with offline playlists

PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...

Roadie

Plan Premium w/ Hulu Country  USA Device LG Zone 3, Linux Desktop Operating System Android, Debian   My Question or Issue   OK this is extremely annoying: I recently purc...

342 Views

0 replies

0 likes

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Missing many spotify features

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...

Casual Listener

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...

Joe

Community Legend

426 Views

1 replies

0 likes

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  • 1 replies
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Not able to open spotify

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point it would crash, every time I attempt to open the ap...

Newbie

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point ...

DieTubameister

Newbie

1131 Views

6 replies

5 likes

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Autoplay won't stop

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.

Newbie

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off. 

Joe

Community Legend

935 Views

1 replies

0 likes

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Can't Sync local files from PC to Phone

I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, allowing all spotify.exe's to get through. I have th...

Casual Listener

I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, a...

Mythopoet12

Newbie

10325 Views

10 replies

2 likes

andriod
htc
local files
not working
Sync to Phone
  • 10325 Views
  • 10 replies
  • 2 likes

Stop "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the desktop app playing on a computer (doesn't...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo (8.0)   My Question or Issue  I've noticed a recent "feature" that will display a "Now Playin...

579 Views

0 replies

0 likes

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Gear S3 not playing sound when using spotify

Hi!So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and my headphones and had a great time. now it just does...

Visitor

Hi! So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and...

ed12_-wlcjnrh

Newbie

2511 Views

3 replies

6 likes

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  • 3 replies
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Ya no puedo escuchar mis listas de reproduccion con archivos locales.

PlanFreeCountryEspaña DeviceLG G5Operating SystemAndroid 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el movil. Las listas han sido creadas en el ordenador con la app de SPOTIFY para Windows ...

Newbie

Plan Free Country España  Device LG G5 Operating System Android 7.0   My Question or Issue  Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el ...

2610 Views

0 replies

1 likes

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  • 0 replies
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Bluetooth metadata not updated in BMW

PlanPremiumCountryLatvia DeviceHuawei P20 ProOperating SystemAndroid Oreo 8.1.0 My Question or IssueHello, Recently bought Huawei P20 Pro, when connected to my BMW F10 2015 it is not possible to switch songs on the steering wheel, everything else wor...

Newbie

Plan Premium Country Latvia  Device Huawei P20 Pro Operating System Android Oreo 8.1.0   My Question or Issue Hello,   Recently bought Huawei P20 Pro, when c...

kentivar

Newbie

964 Views

2 replies

0 likes

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La aplicación tarda en cargar

PlanPremiumCountry SpainDeviceXiaomi Redmi 4Operating SystemAndroid 6 My Question or IssueLlevo varios meses siendo usuario de Spotify y no tuve problemas al principio, pero llevo unos últimos meses en los que la aplicación, normalmente, tarda mucho ...

Visitor

  Plan Premium Country  Spain Device Xiaomi Redmi 4 Operating System Android 6  My Question or Issue Llevo varios meses siendo usuario de Spotify y no tuve problemas al ...

19291 Views

0 replies

20 likes

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Selecting a new song in a playlist turns off shuffle and repeat

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembered that shuffle or repeat was on instead of having t...

Casual Listener

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembere...

SneakyBear

Casual Listener

11336 Views

34 replies

16 likes

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Interruption during playback and problem on skip track

PlanPremiumCountryItalyDeviceSony Xperia X PerformanceOperating SystemAndroid 8.0 My Question or IssueFrom current version 8.4.55.521.armv7 and previos version also I'm experiencing random interruption (of about 1 second) during playback! This happen...

Newbie

Plan Premium Country Italy Device Sony Xperia X Performance Operating System Android 8.0   My Question or Issue From current version 8.4.55.521.armv7 and previos version also I'm exper...

283 Views

0 replies

0 likes

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Music way too low on bluetooth

Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the phone, and the speakers, but still the same problem. ...

Newbie

Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the ph...

650 Views

0 replies

1 likes

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Android Auto - how to avoid playlist/album restart with first song

PlanPremiumCountryGermany DeviceSony Xperia Z1 Compact Operating SystemAndroid Auto 3.2.581533 My Question or IssueSometimes when I hear a playlist or album on spotify using Android Auto, the playlist automatically restarts with the first song. The s...

Newbie

Plan Premium Country Germany   Device Sony Xperia Z1 Compact  Operating System Android Auto 3.2.581533   My Question or Issue Sometimes when I hear a playlist or album on sp...

601 Views

0 replies

0 likes

  • 601 Views
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Spotify won't save "Shuffle" and "Repeating titles"

For about 3 or 4 weeks Spotify stopped saving the "shuffle" or "repeat" function (the green symbols in the picture) Once I click on a new song or press the "Shuffle" button again, it automatically unmarks the icons and starts playing the titles chron...

Newbie

For about 3 or 4 weeks Spotify stopped saving the "shuffle" or "repeat" function (the green symbols in the picture)   Once I click on a new song or press the "Shuffle" button again, it aut...

773 Views

0 replies

2 likes

  • 773 Views
  • 0 replies
  • 2 likes