Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry DeviceSamsung Galaxy 8 PlusOperating SystemAndroid Oreo My Question or IssueHey. I'm having some issues with Spotify lately. I don't know why but for some reason I'm not able to shuffle any of my playlists anymore. For instance I'l...
Plan Premium Country Device Samsung Galaxy 8 Plus Operating System Android Oreo My Question or Issue Hey. I'm having some issues with Spotify lately. I don't know why but...
Regular
1505 Views
6 replies
1 likes
PlanPremiumDeviceOneplus 6Operating SystemAndroid 8.1.0 OxygenOS 5.1.5 My Question or IssueI woke up yesterday and found all of my followed artists and saved music has disappeared. They have been replaced with random other stuff. I now have 6 artists...
Plan Premium Device Oneplus 6 Operating System Android 8.1.0 OxygenOS 5.1.5 My Question or Issue I woke up yesterday and found all of my followed artists and saved music has di...
447 Views
0 replies
0 likes
Wie kann ich nicht nur einen Song,sondern direkt ein ganzes Album einer Playlist hinzufügen?
Wie kann ich nicht nur einen Song,sondern direkt ein ganzes Album einer Playlist hinzufügen?
442 Views
0 replies
0 likes
PlanFreeCountry ItalyDeviceHuawei P10 LiteOperating SystemAndroid 7 My Question or IssueHi all.I'm using Spotify to listen my music on my car's infotainment systemThe app only works when imposed not to close on the lock screen.I would like to know if...
Plan Free Country Italy Device Huawei P10 Lite Operating System Android 7 My Question or Issue Hi all. I'm using Spotify to listen my music on my car's infotainment system Th...
631 Views
0 replies
0 likes
Android app, Premium, Pixel XL on Android-P DP2 I tried to use my Last.fm credentials but they are invalid. I keep getting a notification that they are invalid, even if I try to disable Last.fm integration. There is no validation of Last.fm credentia...
Android app, Premium, Pixel XL on Android-P DP2 I tried to use my Last.fm credentials but they are invalid. I keep getting a notification that they are invalid, even if I try to disable Last...
630 Views
0 replies
0 likes
Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... que puede ser?
Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... qu...
Newbie
76584 Views
11 replies
1 likes
PlanFreeCountry CanadaDeviceLG G3Operating System My Question or Issue Over the past two weeks Spotify will not playing more than one song. Sometimes even during the first song, playback will stop. I have to restart the app at least 6 times and the p...
Plan Free Country Canada Device LG G3 Operating System My Question or Issue Over the past two weeks Spotify will not playing more than one song. Sometimes even dur...
438 Views
0 replies
0 likes
Plan: PremiumCountry: BrazilDevice: Samsung Galaxy S9 PlusOperating System: Android Oreo My Question or Issue: Hello guys! Since today morning I'm receiving a notification on my Galaxy S9 Plus that my Spotify is open on a "Web Player (Opera)", but I ...
Plan: Premium Country: Brazil Device: Samsung Galaxy S9 Plus Operating System: Android Oreo My Question or Issue: Hello guys! Since today morning I'm receiving a notification on my G...
636 Views
0 replies
0 likes
PlanPremiumCountryArgentina DeviceOneplus 2Operating SystemAndroid My Question or IssueI'm using the "What's this song" feature in the Google Now (Google Assistant, Google search Bar) which is a shazam like functionality.When song found, is there a w...
Plan Premium Country Argentina Device Oneplus 2 Operating System Android My Question or Issue I'm using the "What's this song" feature in the Google Now (Google Assistant, Go...
Casual Listener
4450 Views
2 replies
0 likes
Hi,I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the Android app, as if they were only on my computer or so...
Hi, I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the A...
Regular
589 Views
1 replies
2 likes
I've been having this problem since the latest update, I'll be on my main playlist and I'll look up a specific song or artist to listen to and it won't play. For example if I have a certain song at the top of my playlist like Immigrant Song, then I g...
I've been having this problem since the latest update, I'll be on my main playlist and I'll look up a specific song or artist to listen to and it won't play. For example if I have a certain song at t...
Regular
7100 Views
7 replies
2 likes
Spotify Username *Removed username* Plan Premium Country Canada Device LG G5 Operating System Android Nougat My Question or Issue When I'm listening to music it occasionally just stops, even though it says its still playing and i can still skip throu...
Spotify Username *Removed username* Plan Premium Country Canada Device LG G5 Operating System Android Nougat My Question or Issue When I'm listening to musi...
Spotify
1082 Views
4 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Gig Goer
610 Views
1 replies
0 likes
PlanPremiumCountry PolandDevice(LG V30)Operating System(Android Oreo) My Question or Issue Hello my Friends, I have a problem with my local files, they are available on my phone but on pc is ok, I tried uninstall and install program on pc and phone, ...
Plan Premium Country Poland Device (LG V30) Operating System (Android Oreo) My Question or Issue Hello my Friends, I have a problem with my local files, they are ava...
Casual Listener
426 Views
1 replies
0 likes
This isn't an idea, but morer of a complaint. The new mobile app (at least, the Android one) sucks. It is so difficult to add songs to a playlist that I turned my computer on for the first time in a month to add one album. Someone fix this. Just brin...
This isn't an idea, but morer of a complaint. The new mobile app (at least, the Android one) sucks. It is so difficult to add songs to a playlist that I turned my computer on for the first time in a ...
Casual Listener
666 Views
2 replies
3 likes
Hi, can somebody give some inside how the setting works: Volume Level (Adjust the volume for your environment.) quiet ; normal ; loudWhat does it do?how does it work?Does it only work in combination with Normalize volume: ON?ThanksI'm on Android app:...
Hi, can somebody give some inside how the setting works: Volume Level (Adjust the volume for your environment.) quiet ; normal ; loud What does it do? how does it work? Does it o...
Community Legend
25837 Views
3 replies
11 likes
PlanPremiumCountryMalaysiaDeviceSamsung J7 ProOperating SystemAndroid version 7.0 My Question or IssueWhen try to open the app on phone it keeps on crashing. Cleared data and cache and it will work for a while then crash again. Please help.
Plan Premium Country Malaysia Device Samsung J7 Pro Operating System Android version 7.0 My Question or Issue When try to open the app on phone it keeps on crashing. Cleared data and...
Casual Listener
642 Views
1 replies
0 likes
Hey guys, I have a Google Pixel phone. Premium Plan. My playlists I have made take storage on my device. But I have no issue being able to listen to music with data or wifi only. I don't need any downloaded offline music. I didnt click any download o...
Hey guys, I have a Google Pixel phone. Premium Plan. My playlists I have made take storage on my device. But I have no issue being able to listen to music with data or wifi only. I don't need any dow...
Community Legend
373 Views
1 replies
0 likes
PlanPremium DeviceHuawei P9 Lite Operating SystemAndroid 7.0 QuestionI have a Squeezebox that I use to play music on my system when I'm home. This works great on the PCs (running Windows and Debian) and on the Android when I'm home. At the moment I h...
Plan Premium Device Huawei P9 Lite Operating System Android 7.0 Question I have a Squeezebox that I use to play music on my system when I'm home. This works great on th...
307 Views
0 replies
0 likes
