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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5069 Views

0 replies

6 likes

  • 5069 Views
  • 0 replies
  • 6 likes

Stuck on album

Plan/PremiumCountry AusDeviceHtc 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only playing one album, nothing else plays properly as in i hear it, but nothing says its playing.

Newbie

Plan /Premium Country  Aus Device Htc 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Only playing one album, nothing else plays pro...

807 Views

0 replies

1 likes

  • 807 Views
  • 0 replies
  • 1 likes

App keeps crashing on startup

PlanPremiumCountryUK DeviceSamsung Galaxy S7 Operating SystemAndroid Oreo My Question or IssueStarting today the app keeps crashing, resetting helped for a single usage session, then crashing ("restarting") started reoccurring.

Casual Listener

  Plan Premium Country UK   Device Samsung Galaxy S7   Operating System Android Oreo   My Question or Issue Starting today the app keeps crashing, resetting help...

558 Views

0 replies

3 likes

  • 558 Views
  • 0 replies
  • 3 likes

A few problems since I got premium

Hey. I use a Sony xperia XA2 with newest available Android and Spotify version. A few weeks ago I got premium.First, everything was fine, but since a few days I have some problems. The first one was, that after I downloaded playlists or albums they g...

Newbie

Hey.  I use a Sony xperia XA2 with newest available Android and Spotify version.  A few weeks ago I got premium. First, everything was fine, but since a few days I have some problems.&nb...

TechManiac

Gig Goer

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Shuffle incorrect behaviour in playlist

PlanPremiumCountry Australia DeviceNexus 6p Operating SystemAndroid 8.0.1 My Question or Issue

Casual Listener

Plan Premium Country  Australia  Device Nexus 6p  Operating System Android 8.0.1    My Question or Issue  

Whatswong

Casual Listener

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Backing up Spotify playlists homescreen shortcuts?

PlanFree CountryCanada DeviceOnePlus 5TOperating SystemAndroid 8.1-Oneplus Oxygen OS 5.1.2 My Question or Issue I have rooted (via Magisk) oneplus 5T running Oxygen OS 5.1.2 on Oreo 8.1. I have xposed framework installed. I have made 42 shortcuts on ...

Roadie

  Plan Free   Country Canada   Device OnePlus 5T Operating System Android 8.1-Oneplus Oxygen OS 5.1.2    My Question or Issue     I have rooted (via ...

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
  • 0 likes

Random devices connecting to mine and controlling my music

PlanPremiumCountry UsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo 8.0.0 My Question or Issue As I'm driving around listening to Spotify a random device will connect to mine and start controlling my music that I'm listening to. it happens about ...

Newbie

  Plan Premium Country  Us Device Samsung Galaxy 8 Operating System Android Oreo 8.0.0   My Question or Issue  As I'm driving around listening to Spotify a random ...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify makes my phone crash

PlanPremiumCountryUKDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 7.0 My Question or IssueI've had Spotify premium for a few years now and have collected countless hours of saved songs which were downloaded to my phone.Recently I've been having...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy S7 Edge Operating System Android 7.0   My Question or Issue I've had Spotify premium for a few years now and have collected countless hour...

Alfredo

Roadie

1825 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Stops playing on Google home

PlanPremiumCountry IrelandDeviceGoogle home and Moto g5 PlusOperating SystemAndroid 7.0 Nougat My Question or IssueWhen listening to music on my Google home it stops and says that my Spotify account is being used on a different device. This only happ...

Music Fan

Plan Premium Country  Ireland Device Google home and Moto g5 Plus Operating System Android 7.0 Nougat   My Question or Issue When listening to music on my Google home it stops and...

443 Views

0 replies

0 likes

  • 443 Views
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  • 0 likes

Solved!! Extreme quality cannot be selected for Streaming in Android App

PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...

Casual Listener

Plan Premium Country Romania  Device Samsung Galaxy S7 Operating System Android Nougat   My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...

RaduN

Casual Listener

1128 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

"Artist" filter messed up

Hey whoever reads this.I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are just completely random without any system behind it (or...

Newbie

Hey whoever reads this. I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are ju...

Palamulu

Newbie

857 Views

3 replies

3 likes

  • 857 Views
  • 3 replies
  • 3 likes

Superuser Contribution App not showing premium features

My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything.When I go to my profile online, it shows as premium user.I need to ...

Newbie

  My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything. When I...

SergioDavid

Roadie

474 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution App shuts down all the time

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Czech republicDeviceHuawei p9 liteOperating SystemAndroid My Question or Issue Hey guys, last few days Spotify com...

Newbie

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Czech republic Device Huawei p9 lite Operating ...

SergioDavid

Roadie

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

My music stops in 10 seconds

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

Regular

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

526 Views

0 replies

0 likes

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"Add songs" button removed when accessing playlist

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...

Regular

Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 7.0   Version: 8.4.56.803 armV7 My Question or Issue  Just today, I have noticed that every ti...

441 Views

0 replies

1 likes

  • 441 Views
  • 0 replies
  • 1 likes

Solved!! Spotify doesn't launch anymore

PlanPremiumCountry FranceDeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day...

Regular

  Plan Premium Country  France Device Honor 8  My Question or Issue   When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I...

1s-vlw_je9aiw

Regular

1239 Views

7 replies

2 likes

  • 1239 Views
  • 7 replies
  • 2 likes

Spotify doesn't lauch

PlanPremiumCountry DeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day, i ha...

Regular

  Plan Premium Country   Device Honor 8  My Question or Issue   When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I unins...

1s-vlw_je9aiw

Regular

929 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Mobile bandwidth still occurs with offline playlists

PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...

Roadie

Plan Premium w/ Hulu Country  USA Device LG Zone 3, Linux Desktop Operating System Android, Debian   My Question or Issue   OK this is extremely annoying: I recently purc...

344 Views

0 replies

0 likes

  • 344 Views
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Missing many spotify features

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...

Casual Listener

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...

Joe

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Not able to open spotify

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point it would crash, every time I attempt to open the ap...

Newbie

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point ...

DieTubameister

Newbie

1151 Views

6 replies

5 likes

  • 1151 Views
  • 6 replies
  • 5 likes

Autoplay won't stop

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.

Newbie

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off. 

Joe

Community Legend

1054 Views

1 replies

0 likes

  • 1054 Views
  • 1 replies
  • 0 likes