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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119975 Views

27 replies

4 likes

  • 119975 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242166 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242166 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603405 Views

79 replies

3 likes

  • 603405 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496138 Views

581 replies

42 likes

Account
Free
  • 496138 Views
  • 581 replies
  • 42 likes

Android Auto Offline Mode can't view menu options

PlanPremiumCountryUS DeviceGoogle PixelOperating SystemAndroid Oreo My Question or IssueI have several entire albums downloaded, but when my Spotify app is in Offline Mode and I open Android Auto and click the menu button it spins indefinitely and sa...

Casual Listener

Plan Premium Country US  Device Google Pixel Operating System Android Oreo   My Question or Issue I have several entire albums downloaded, but when my Spotify app is in Offli...

sl7023

Newbie

1550 Views

2 replies

2 likes

  • 1550 Views
  • 2 replies
  • 2 likes

App uses a LOT of space on internal storage

and it's ridiculous! come on, i sign the service and save my tracks offline, but not only the offline songs are saved, ALL that i hear is saved, and create a monstruous cache. And then, if i delete the cache, all my offline songs gone too, the app ha...

Regular

and it's ridiculous! come on, i sign the service and save my tracks offline, but not only the offline songs are saved, ALL that i hear is saved, and create a monstruous cache. And then, if i delete t...

u-64_2ydzxg38

Newbie

74764 Views

81 replies

29 likes

  • 74764 Views
  • 81 replies
  • 29 likes

[Your Music] Increase maximum Songs allowed in Your Music

PlanPremiumCountry United States of AmericaDevice(Motorola Moto 4G)Operating System My Question or Issue

Newbie

Plan Premium Country  United States of America Device (Motorola Moto 4G) Operating System     My Question or Issue  

Loxer

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Why can't I repeat searched songs anymore??

Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in peace but I can't do that anymore. I understand that...

Newbie

Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in p...

Loxer

Community Legend

919 Views

1 replies

0 likes

  • 919 Views
  • 1 replies
  • 0 likes

Play queue button missing on Android

PlanPremiumCountry FranceDeviceLg G4Operating SystemAndroid My Question or IssueI'd like to use play queue, listening to daily mix and find a good song, then insert the related album and pursue with the end of the daily mix.Unfortunately it is someti...

Newbie

Plan Premium Country  France Device Lg G4 Operating System Android   My Question or Issue I'd like to use play queue, listening to daily mix and find a good song, then insert the ...

705 Views

0 replies

0 likes

  • 705 Views
  • 0 replies
  • 0 likes

android 8.1.0 and HEOS/Denon AVR-S930 2nd zone turning on Main zone

PlanPremiumCountry U.S.DevicePixel XLOperating SystemAndroid 8.1.0My Issuewhen using the Spotify via Denon's HEOS app on their AVR-S930 receiver set to zone 2 only w/ the main zone being set to off, anytime I fast forwartd or change tracks the main z...

Casual Listener

Plan Premium Country  U.S. Device Pixel XL Operating System Android 8.1.0 My Issue when using the Spotify via Denon's HEOS app on their AVR-S930 receiver set to zone 2 only w/ the main ...

967 Views

0 replies

1 likes

HEOS Zone 2
  • 967 Views
  • 0 replies
  • 1 likes

Superuser Contribution I dont see albums but my friends seeing

PlanFree/PremiumCountry England DeviceSamsung A5 2017Operating System(ANDORID My Question or Issue Hey I have question. I dont see albums mu favorite band but my friends seeying everything we have both premium and I dont know why I can't listen music

Casual Listener

Plan Free/Premium Country  England  Device Samsung A5 2017 Operating System (ANDORID   My Question or Issue  Hey I have question. I dont see albums mu favorite band but ...

t1-qqub_sl8f9

Casual Listener

916 Views

2 replies

0 likes

  • 916 Views
  • 2 replies
  • 0 likes

Friend's playlist won't update

I have a Samsung Galaxy S7 and Android Version 8.On Spotify, I play a friend's playlist regularly. Recently, she told me that she updated the playlist, but when I listen to her playlist, it doesn't play the new songs. It just repeats the same songs i...

Newbie

I have a Samsung Galaxy S7 and Android Version 8. On Spotify, I play a friend's playlist regularly. Recently, she told me that she updated the playlist, but when I listen to her playlist, it doesn't...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

I can't confirm the login with Facebook

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom to press and continue.

Newbie

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom...

Shamblek

Casual Listener

1721 Views

6 replies

1 likes

  • 1721 Views
  • 6 replies
  • 1 likes

Some Songs Download ...Some Won't

PlanPremiumCountry CanadaDeviceS8 and TabAOperating SystemAndroid Oreo and Jellybean My Question or Issue I'm having an issue where one out of maybe ten songs won't download with the rest of a playlist. They don't even have the download symbol to the...

Newbie

  Plan Premium Country  Canada Device S8 and TabA Operating System Android Oreo and Jellybean   My Question or Issue  I'm having an issue where one out of maybe ten son...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

stop spotify creating song radio base on (the first song that u choose)

Premium DeviceSamsung galaxyOperating System Android Oreo My Question or IssueHow to stop spotify creating "song radio based on *the first song that you choose after searching an artist"

Casual Listener

Premium  Device Samsung galaxy Operating System  Android Oreo   My Question or Issue How to stop spotify creating "song radio based on *the first song that you choose after...

Loxer

Community Legend

3120 Views

7 replies

0 likes

  • 3120 Views
  • 7 replies
  • 0 likes

Repeat feature

I cant repeat songs. The only feature I have is to not play the song.PlanFreeCountry United StatesDeviceSamsung Galaxy J2 PrimeOperating

Newbie

I cant repeat songs. The only feature I have is to not play the song. Plan Free Country  United States Device Samsung Galaxy J2 Prime Operating   

616 Views

0 replies

0 likes

  • 616 Views
  • 0 replies
  • 0 likes

No LIKE and DISLIKE on daily mix after upgrade to Premium

This was marked as solved here, but the solution was to get a new phone, not an option for me. The bug is still occurring since my upgrade to Premium on a Galaxy S9. The daily mix hasn't changed since the upgrade either. Maybe I just have to wait unt...

Visitor

This was marked as solved here, but the solution was to get a new phone, not an option for me.   The bug is still occurring since my upgrade to Premium on a Galaxy S9.   The daily ...

user-removed

Not applicable

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Spotify app freezes

Device Samsung Galaxy S9Operating SystemAndroid OreoMy Question or Issue Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours .I've tried to restart the app , delete the app cache , reboot the phone nothing works....

Newbie

Device  Samsung Galaxy S9 Operating System Android Oreo My Question or Issue  Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours . I've tri...

534 Views

0 replies

2 likes

  • 534 Views
  • 0 replies
  • 2 likes

Technical Problem: filtered playlist no longer works properly

Plan - PremiumCountry - USA Device - Moto Z ForceOperating System - Android 7.1.1 My Question or IssueI have been enjoying Spotify web, PC and Android for a long time. I think it is an excellent software program and is why I cancelled my Pandora subs...

Regular

Plan - Premium Country - USA  Device - Moto Z Force Operating System - Android 7.1.1   My Question or Issue I have been enjoying Spotify web, PC and Android for a ...

Joe

Community Legend

1104 Views

3 replies

0 likes

  • 1104 Views
  • 3 replies
  • 0 likes

Solved!! Another skin for the player

PlanPremiumCountry MexicoDeviceZTE Blade V6 PlusOperating SystemAndroid Marshmallow My Question or Issue I saw that some playlists (In this case, we can use as an example "This is Bad Bunny"), have like another skin for the player, and I want to know...

Casual Listener

  Plan Premium Country  Mexico Device ZTE Blade V6 Plus Operating System Android Marshmallow   My Question or Issue  I saw that some playlists (In this case, we can use...

Loxer

Community Legend

3060 Views

5 replies

0 likes

  • 3060 Views
  • 5 replies
  • 0 likes

Save offline Music on SD-Card

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 (Oreo) My Question or Issue Since this morning my Spotify app can't download or play songs on/from my SD-card anymore. The option for selecting the storage is missing in the ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0 (Oreo)   My Question or Issue  Since this morning my Spotify app can't download or play songs on...

573 Views

0 replies

0 likes

  • 573 Views
  • 0 replies
  • 0 likes

Made for you section is empty

Hi Im using the android app for quite some time now and the "made for you" section is still completely empty. Why is that? Thanks

Casual Listener

Hi  Im using the android app for quite some time now  and the "made for you" section is still completely empty.    Why is that?    Thanks

1473 Views

0 replies

8 likes

  • 1473 Views
  • 0 replies
  • 8 likes

Solved!! [Andriod] New update issues

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue The app has changed so that the shuffle button and the repeat button are missing. It has been replaced with the heart button and that crossed out butto...

Casual Listener

  Plan Premium Country  United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue   The app has changed so that the shuffle button and the ...

Loxer

Community Legend

1805 Views

2 replies

0 likes

  • 1805 Views
  • 2 replies
  • 0 likes

all my downloaded music is gone

PlanPremiumCountry Device Samsung Galaxy S5 MINI Operating SystemAndroid version 6.0.1 My Question or Issueevery few days /weeks Spotify dumps ALL my music downloads. Space is not a problem. Then I have to spend hours downloading it all again. .... i...

Newbie

  Plan Premium Country   Device  Samsung Galaxy S5 MINI  Operating System Android version 6.0.1   My Question or Issue every few days /weeks  Spotify dumps AL...

645 Views

0 replies

0 likes

  • 645 Views
  • 0 replies
  • 0 likes