Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
389008 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium CountryFrance DeviceHuawei Honor 8 Operating SystemAndroid 7.0 Spotify version:8.4.57.803 armV7 My Question or Issue Hi. Whenever i add a song as a favorite, the heart will normally get "filled". But if i go to my tracks, i don't see the ...
Plan Premium Country France Device Huawei Honor 8 Operating System Android 7.0 Spotify version: 8.4.57.803 armV7 My Question or Issue ...
423 Views
0 replies
0 likes
Plan PremiumCountryNorwayDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueSo recently every time I open spotify I get a black screen (image in attachements). All my apps and the OS is updated to the latest version. I have also t...
Plan Premium Country Norway Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue So recently every time I open spotify I get a black scr...
Newbie
1798 Views
2 replies
1 likes
Subject explainst problem. It does let me change vol up/down, but changing song only works when I unlock screen. The input is captured, because I can hear a small "beep" when I input. Please fix.
Subject explainst problem. It does let me change vol up/down, but changing song only works when I unlock screen. The input is captured, because I can hear a small "beep" when I input. Please ...
535 Views
0 replies
3 likes
Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no app do android, estão disponíveis na minha playslit no app do...
Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no ap...
Casual Listener
844 Views
2 replies
0 likes
Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the Google app and Spotify, cleared caches, restarted n...
Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the ...
Casual Listener
25790 Views
36 replies
18 likes
Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to keep re-downloading my playlists each time it resets ...
Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to ke...
Newbie
4137 Views
7 replies
13 likes
Premium, Latvia, Samsung Galaxy S7, Android.I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it was supposed to play next, it just automatically skip...
Premium, Latvia, Samsung Galaxy S7, Android. I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it ...
Roadie
1462 Views
2 replies
0 likes
when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.
when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.
Regular
5647 Views
15 replies
0 likes
When I open one of my playlist, and search an artist or band, and play the first song, the playlist will shuffle the whole playlist and not the spicific artist or band.PlanPremiumCountry USADevicePixel 2 XLOperating SystemAndroid
When I open one of my playlist, and search an artist or band, and play the first song, the playlist will shuffle the whole playlist and not the spicific artist or band. Plan Premium Country  ...
Newbie
565 Views
1 replies
0 likes
PlanPremiumCountry PolandDeviceLG G5Operating SystemAndroid 7.0 My Question or Issue As of today, i cant open Spotify app. Tried clearing cache/data, reinstalling (ffs, ive had 1000+ songs downloaded for offline and 20+ mp3 playlists synced..) and no...
Plan Premium Country Poland Device LG G5 Operating System Android 7.0 My Question or Issue As of today, i cant open Spotify app. Tried clearing cache/data, reinstalling (...
Regular
8971 Views
24 replies
11 likes
I need to transfer my downloaded music to my so card for storage but I can't find the storage option in the settings on my account (I have a ZTE phone) plz help
I need to transfer my downloaded music to my so card for storage but I can't find the storage option in the settings on my account (I have a ZTE phone) plz help
Regular
650 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy A3Operating SystemAndroid Oreo My Question or Issue I can easily move the whole music on to the external sd card. But when I try to use Spotify a couple of hours or days later, I am logged out and can not log i...
Plan Premium Country Device Samsung Galaxy A3 Operating System Android Oreo My Question or Issue I can easily move the whole music on to the external sd card. But w...
Casual Listener
1349 Views
2 replies
0 likes
I've been having trouble playing ANY links through Facebook messenger. The links appear as they should but never open the song on spotify. I used to be able to get around the issue by sharing the direct link, but now that doesn't work either.When a l...
I've been having trouble playing ANY links through Facebook messenger. The links appear as they should but never open the song on spotify. I used to be able to get around the issue by sharing the dir...
Newbie
13510 Views
3 replies
40 likes
PlanPremiumCountry DEDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue I've read this from others already. Apparently a lot of people have the same issue. Whenever I start the spotify app it immediately crashes. I've reinstalled it twice,...
Plan Premium Country DE Device Moto G4 Operating System Android 7.0 My Question or Issue I've read this from others already. Apparently a lot of people have the s...
Casual Listener
4166 Views
13 replies
18 likes
My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo.
My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo. &...
Community Legend
10608 Views
1 replies
1 likes
Hi, I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me:https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136#...
Hi, I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me: https://community.spotify....
607 Views
0 replies
0 likes
Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so I can see it in the car easily. The home screen was pretty too, w...
Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so...
378 Views
0 replies
0 likes
Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) entonces hasta ahi todo perfecto, pero cuando agreg...
Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) ...
Newbie
3924 Views
3 replies
1 likes
Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a limit option for how much cache data Spotify can take up (or) an option t...
Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a lim...
900 Views
0 replies
0 likes
Hi guys, My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a Google Pixel 2. Please help me out on this, i need my music....
Hi guys, My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a ...
Regular
12505 Views
10 replies
6 likes
