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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Volume too low after update, radio also stops.

After update, with setting add-on to normalize volume and adjust Loud, Normal, or quiet, I notice my music is no longer as loud as before, even if I select loud on new setting. I work in a heavy line garage, I need some volume in here to hear my musi...

Newbie

After update, with setting add-on to normalize volume and adjust Loud, Normal, or quiet, I notice my music is no longer as loud as before, even if I select loud on new setting. I work in a heavy line...

357 Views

0 replies

0 likes

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All playlists storaged back to offline status

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ? Can be a android problem ?

Visitor

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ?  Can be a android problem ? 

user-removed

Not applicable

460 Views

1 replies

0 likes

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Android player

I know this has been asked loads but all the threads are really old! I'm looking for an android device to install spotify on that ISN'T a phone as it's for an 8 year old. I want something not too expenisve either, I have looked at the mighty but it i...

Casual Listener

I know this has been asked loads but all the threads are really old!   I'm looking for an android device to install spotify on that ISN'T a phone as it's for an 8 year old.    I wa...

amiejm

Casual Listener

516 Views

2 replies

0 likes

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Can't open podcasts

Hi, I can't open any podcasts at all, and none are showing up when I search for a podcast individually, I have to search for podcasts as a genre and find them, but then they won't open. Really frustrating. Anyone have an idea? I'm using version 4. 2....

Newbie

Hi, I can't open any podcasts at all, and none are showing up when I search for a podcast individually, I have to search for podcasts as a genre and find them, but then they won't open. Really frustr...

1029 Views

0 replies

2 likes

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Spotify doesn't work

I got Spotify premium at the start of the year. To begin with, as I listened to music, Spotifys algorithms recommended new music and playlists, and after a free weeks the Daily Mixes started to appear. I thought it was great, and well worth the subsc...

Visitor

I got Spotify premium at the start of the year. To begin with, as I listened to music, Spotifys algorithms recommended new music and playlists, and after a free weeks the Daily Mixes started to appea...

363 Views

0 replies

0 likes

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Features Removed?

Spotify no longer allows me to queue songs by long pressing them and no longer suggests songs for playlists. is this a phone issue or an actual downgrade?

Newbie

Spotify no longer allows me to queue songs by long pressing them and no longer suggests songs for playlists. is this a phone issue or an actual downgrade?

328 Views

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Spotify Update not there

I downloaded the update for Spotify expecting to get the new layout that was announced recently but when I opened it wasn't there. So I waited a few more days to see if it did and still nothing. So I want to know if you get the new update based on th...

Newbie

I downloaded the update for Spotify expecting to get the new layout that was announced recently but when I opened it wasn't there. So I waited a few more days to see if it did and still nothing. So I...

297 Views

0 replies

0 likes

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Cancion aleatoria

Ultimamente cuando en mi playlist busco una canción ( con el buscador ) y la selecciono comienza una aleatoria. Por lo que debo de buscarla entre todas las canciones para poder escucharla

Newbie

Ultimamente cuando en mi playlist busco una canción ( con el buscador ) y la selecciono comienza una aleatoria. Por lo que debo de buscarla entre todas las canciones para poder escucharla

338 Views

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Stops after 10 minutes for galexy s7

I am becoming very upset why am I paying for this **bleep**. I have tried everything and yet it still stops every 10 minutes. I am so disappointed .

Newbie

I am becoming very upset why am I paying for this **bleep**. I have tried everything and yet it still stops every 10 minutes. I am so disappointed .

238 Views

0 replies

0 likes

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Spotify app in android samsungcrashes at the start of it

Since (16 May 2018) my samsung system iu has been advising me of troubleshooting with the Android Spotify app Its only start the app and it crashes, i can only listen to seconds of music and also the app takes too long to load Sometimes it also appea...

Newbie

Since (16 May 2018) my samsung system iu has been advising me of troubleshooting with the Android Spotify app Its only start the app and it crashes, i can only listen to seconds of music and also the...

finnishpatriot

Newbie

824 Views

2 replies

1 likes

a
TS
WP7
WP8
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Spotify not playing correct song

When i search and select a song in my playlist it plays a song from the original list instead

Newbie

When i search and select a song in my playlist it plays a song from the original list instead

j1cc_qgsx-afi

Newbie

675 Views

1 replies

1 likes

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Shuffle Play Deactivates After Selecting A Song

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my android phone and now anytime I select a song it w...

Newbie

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my...

424 Views

0 replies

1 likes

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Spotify stops when I enter a game?

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops. How do I stop this? I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the music keeps stopping. I'd like the music to keep playing when I ent...

Newbie

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops.  How do I stop this?   I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the m...

364 Views

0 replies

0 likes

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Spotify App wrong size

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this. I am on a P20 Pro using Lineage OS 15.1

Casual Listener

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this.   I am on a P20 Pro using Lineage ...

314 Views

0 replies

0 likes

bug
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Radio Missing

With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?

Music Fan

With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?

neslyl

Casual Listener

7204 Views

6 replies

4 likes

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Minhas músicas sumiram

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se fazer ???

Newbie

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se...

441 Views

0 replies

0 likes

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How to search in a playlist on new version?

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists?

Gig Goer

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists? 

357 Views

0 replies

0 likes

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App sorting Artists alphabetically Song wise instead of Album

My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist

Newbie

My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist

Gameonfire12

Casual Listener

508 Views

1 replies

1 likes

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"don't play this" button

I updated spotify to latest version.Ok: it's a mess, the worst You ever done. I can't manage my playlists. But I just want to focus on that "don't play this" button: what does it mean? Does it delete song from playlist? Does it block any song from th...

Gig Goer

I updated spotify to latest version. Ok: it's a mess, the worst You ever done.  I can't manage my playlists.  But I just want to focus on that "don't play this" button: what does it mean...

1066 Views

0 replies

1 likes

Android
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