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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390778 Views

545 replies

35 likes

Account
Free
  • 390778 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8153 Views

0 replies

7 likes

  • 8153 Views
  • 0 replies
  • 7 likes

Can't Pause

PlanPremiumCountryUnited StatesDeviceHTC One m8, HTC 10, Samsung Galaxy s8Operating SystemAndroid 8.0 Oreo My Question or IssueWhen I press the pause button in the Spotify Android app, it often does not respond and the song keeps playing for up to a ...

Newbie

Plan Premium Country United States Device HTC One m8, HTC 10, Samsung Galaxy s8 Operating System Android 8.0 Oreo   My Question or Issue When I press the pause button in the Spotify An...

1573 Views

0 replies

6 likes

  • 1573 Views
  • 0 replies
  • 6 likes

Taylor Swift error

Unable to play any of her songsPlanFree/PremiumCountry BrasilDeviceMoto G5s PlusOperating SystemAndroid My Question or Issue Error when I try to play taylor swift

Visitor

Unable to play any of her songs Plan Free/Premium Country  Brasil Device Moto G5s Plus Operating System Android   My Question or Issue  Error when I try to play taylor swift

532 Views

0 replies

0 likes

  • 532 Views
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  • 0 likes

Wrong song plays upon clicking.

Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I had never set a filter. Phone is a Galaxy S9+ and ...

Regular

Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I...

KJenkins23

Regular

5516 Views

6 replies

10 likes

click
filter
  • 5516 Views
  • 6 replies
  • 10 likes

Kindle fire: Suddenly no link to podcasts in Library

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still have it on my Samsung Galaxy 7.

Regular

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still ...

muharana

Regular

766 Views

2 replies

1 likes

  • 766 Views
  • 2 replies
  • 1 likes

Deleted Library and Playlists

PlanPremiumCountry USADeviceMotorola G5sOperating SystemAndroid Oreo My Question or Issue I got logged out of the app for some reason and I relogged in and all my saved songs and Playlists are gone. Am I the only person this happened to? Thabks in ad...

Newbie

Plan Premium Country  USA Device Motorola G5s Operating System Android Oreo   My Question or Issue  I got logged out of the app for some reason and I relogged in and all...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
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Solved!! No Radio Option on my Spotify App

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has home, search, your playlists, and premium. Am I comp...

Casual Listener

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has h...

_86ib-a95e1i5

Newbie

39445 Views

6 replies

3 likes

  • 39445 Views
  • 6 replies
  • 3 likes

"Spotify keeps stopping" On Samsung Galaxy s7

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid 7.0 My Question or Issue Everytime I tap on the spotify app it just keeps giving me the error message "Spotify keeps stopping." I can't even open the app at this point. I tried c...

Newbie

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android 7.0   My Question or Issue  Everytime I tap on the spotify app it just keeps giving me the erro...

fanteSmauet

Casual Listener

4767 Views

9 replies

0 likes

  • 4767 Views
  • 9 replies
  • 0 likes

Solved!! Unable to see my own profile

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right corner. When I reinstalled the app, it reappeared ...

Casual Listener

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right...

Joe

Community Legend

3998 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Playlist restarts after one song no matter what

This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarting, the songs play/queue as expected. When shuffle is on...

Casual Listener

This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarti...

Chris

Spotify

1366 Views

3 replies

0 likes

  • 1366 Views
  • 3 replies
  • 0 likes

Since Support is absolutely useless. Maybe someone here will know what's going on.

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...

Newbie

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...

Joe

Community Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

Extreme streaming gone

Hi, Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high' PlanPremiumDeviceSamsung Galaxy 9 plusOperating SystemAndroid

Newbie

Hi,   Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high'   Plan Premium Device Sa...

4ew62ux0l4321vq

Regular

1264 Views

3 replies

3 likes

  • 1264 Views
  • 3 replies
  • 3 likes

Spotify App keeps crashing and Spotify doesn't care :)

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i can not acces. Thanks

Regular

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i ca...

ZW3RG

Regular

1067 Views

2 replies

3 likes

  • 1067 Views
  • 2 replies
  • 3 likes

How can I order my playlist by artist then have the album's in name order?

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on my phone has ordered itself by artist then by song ...

Casual Listener

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on ...

matipiemontese

Newbie

2089 Views

6 replies

4 likes

  • 2089 Views
  • 6 replies
  • 4 likes

My app doesn't work properly

PlanPremiumCountry CanadaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueI cannot change, play or pause tracks on the app since last night. Sometimes the app doesn't even load. What should I do. Any help would be appreciated.

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s8 Operating System Android    My Question or Issue I cannot change, play or pause tracks on the app since last night. Some...

justmekiko

Newbie

1039 Views

3 replies

1 likes

  • 1039 Views
  • 3 replies
  • 1 likes

Downloaded songs won't play after reinstalling Spotify

PlanPremiumCountry IsraelDeviceXiaomi Redmi Note 4XOperating SystemAndroid Nougat My Question or Issue I have an offline library of about 2000 songs, which take about 20 GB off my SD card, since most of the time I don't have access to the internet.My...

Casual Listener

Plan Premium Country  Israel Device Xiaomi Redmi Note 4X Operating System Android Nougat   My Question or Issue   I have an offline library of about 2000 songs, which take a...

alonhartman

Casual Listener

1440 Views

3 replies

1 likes

Download bug
Download Playlists
Premium
Reinstalling
  • 1440 Views
  • 3 replies
  • 1 likes

Solved!! Shuffle stops after choosing a song

This didn't used to be a problem. If I have my music on shuffle but decide to choose a specific song to listen to, the shuffle function is then cancelled and my music begins playing in order. I couldn't find any settings to change this, so how do I p...

Music Fan

This didn't used to be a problem. If I have my music on shuffle but decide to choose a specific song to listen to, the shuffle function is then cancelled and my music begins playing in order. I could...

Roosn92

Casual Listener

15054 Views

16 replies

1 likes

  • 15054 Views
  • 16 replies
  • 1 likes

Playlist not sorting as it does on Desktop

PlanPremiumCountry UKDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hi,On my Desktop app, when I sort my playlist by Artist, it lists the artists alphabetically, followed by their albums alphabetically, and all albums list th...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hi, On my Desktop app, when I sort my playlist by Artist, it...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app and mobile web player not working on android

PlanPremiumCountry United StatesDevice(Samsung Galaxy s7)My Question or IssueI've been a premium user for a couple years now, and I've really loved the app. However, recently the app has been instantly crashing every time I open it. It doesn't even l...

Music Fan

Plan Premium Country  United States Device (Samsung Galaxy s7) My Question or Issue I've been a premium user for a couple years now, and I've really loved the app. However, recently the a...

star_platinum

Newbie

1679 Views

8 replies

5 likes

  • 1679 Views
  • 8 replies
  • 5 likes

Spotify claims I'm offline when on WiFi, works fine on 4G

PlanPremiumCountry SpainDeviceHuawei p10 plisOperating System Android 8.0My Question or Issue Hi!I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the mos...

Newbie

Plan Premium Country  Spain Device Huawei p10 plis Operating System  Android 8.0 My Question or Issue   Hi! I've tried many things, including torubleshooting and cleaning ca...

638 Views

0 replies

0 likes

  • 638 Views
  • 0 replies
  • 0 likes

Spotify dosn't work with Android auto

Why Spotify has randomly stopped working with Android auto? "Spotify doesn't seem to be working at the moment". Any ideas?

Newbie

Why Spotify has randomly stopped working with Android auto? "Spotify doesn't seem to be working at the moment". Any ideas?

iznma_5g4-ozm

Newbie

977 Views

3 replies

2 likes

  • 977 Views
  • 3 replies
  • 2 likes