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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111829 Views

26 replies

3 likes

  • 111829 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

225085 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 225085 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582484 Views

79 replies

3 likes

  • 582484 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479321 Views

577 replies

40 likes

Account
Free
  • 479321 Views
  • 577 replies
  • 40 likes

Storage: Spotify only uses phone, not SD Card

Hi guys,I posted this as review in the Google play store as well but never got any feedback. Your help is much appreciated!Vanessa Starting to get really upset... Been fighting with this app for severalmonths now as it keeps moving itself as well as ...

Casual Listener

Hi guys, I posted this as review in the Google play store as well but never got any feedback.  Your help is much appreciated! Vanessa    Starting to get really upset... Been fight...

jbjcubs

Newbie

6545 Views

12 replies

2 likes

  • 6545 Views
  • 12 replies
  • 2 likes

Spotify android

Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works.Anyone who knows what to do?

Newbie

Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works. Anyone who knows what to do?  

Loxer

Community Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

[Android] Offline music

PlanPremiumCountry BrazilDeviceMoto G5S plusOperating SystemAndroid 7.1.1 My Question or Issue I suggest Spotify to add a confirmation window when disabling a playlist available offline. I normally use my phone with the right hand, and sometimes, whe...

Visitor

Plan Premium Country  Brazil Device Moto G5S plus Operating System Android 7.1.1   My Question or Issue  I suggest Spotify to add a confirmation window when disabling a playl...

Loxer

Community Legend

653 Views

1 replies

1 likes

  • 653 Views
  • 1 replies
  • 1 likes

Shuffle is not permanent

Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to get quite annoying. How do I make it permanent aga...

Casual Listener

Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to...

avemarie11

Casual Listener

1978 Views

5 replies

6 likes

  • 1978 Views
  • 5 replies
  • 6 likes

Phantom Lyrics and How to Get Them Back

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on both My Question or Issue So left the house for a couple hours the other day and decided...

Casual Listener

Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both   My Q...

623 Views

0 replies

0 likes

  • 623 Views
  • 0 replies
  • 0 likes

Saved songs don't appear under albums or artists

PlanPremiumCountry United KingdomDeviceSamsung Galaxy S8+ - previously happened on OnePlus 2Operating SystemAndroid Oreo also happened on Android N and M My Question or Issue I browse for music using the search function, I find a song that I like and...

Newbie

Plan Premium Country  United Kingdom Device Samsung Galaxy S8+ - previously happened on OnePlus 2 Operating System Android Oreo also happened on Android N and M   My Question ...

1220 Views

0 replies

5 likes

  • 1220 Views
  • 0 replies
  • 5 likes

Offline mode keeps turning off automatically

PlanPremiumCountry Czech republicDeviceHonor 10Operating SystemAndroid 8.1.0 (with EMUI 8.1.0) My Question or IssueWhenever I turn Offline mode on from quick settings in notification bar, it automatically goes back online after some time. Sometimes 1...

Newbie

Plan Premium Country  Czech republic Device Honor 10 Operating System Android 8.1.0 (with EMUI 8.1.0)   My Question or Issue Whenever I turn Offline mode on from quick settings in...

1608 Views

0 replies

7 likes

  • 1608 Views
  • 0 replies
  • 7 likes

don't get notification

PlanFreeCountry IsraelDeviceXioami redmi 4Operating System( Android My Question or Issue I don't get notifications. At all not by mail or the status bar..Why is that

Newbie

Plan Free Country  Israel Device Xioami redmi 4 Operating System ( Android   My Question or Issue  I don't get notifications. At all not by mail or the status bar.. Why is t...

Joe

Community Legend

1373 Views

2 replies

0 likes

  • 1373 Views
  • 2 replies
  • 0 likes

Music from Samsung Player

I have a Samsung Galaxy Note 8. I have music on that player that I transferred via my laptop to Spotify. How do I get these songs to play on my phone app? I have a premium subscription.

Newbie

I have a Samsung Galaxy Note 8. I have music on that player that I transferred via my laptop to Spotify. How do I get these songs to play on my phone app? I have a premium subscription.

Joe

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sony NW-WS413 Sport-Walkman

I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device? Thank you

Newbie

I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device?    Thank you 🙂   

SergioDavid

Roadie

4854 Views

1 replies

1 likes

  • 4854 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem when Tabbing out of Spotify

PlanPremiumCountry GermanyDeviceSamsung Galaxy S9+Operating SystemAndroidOreo My Question or Issue I started a Playlist then tabbed out of Spotify after that I started the App again and the screen was having a refresh issue of some sort

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S9+ Operating System AndroidOreo   My Question or Issue  I started a Playlist then tabbed out of Spotify after that I star...

SergioDavid

Roadie

897 Views

4 replies

0 likes

  • 897 Views
  • 4 replies
  • 0 likes

Superuser Contribution Previously synced local files randomly unsynced

My Info: Fully updated Galaxy S8+, Premium Account, located in USA Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced about 3 or 4 months ago from my laptop to my phone had unsynced...

Casual Listener

My Info: Fully updated Galaxy S8+, Premium Account, located in USA   Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced abo...

SergioDavid

Roadie

1169 Views

2 replies

0 likes

Songs Erasing
Songs Issues
Songs Unsyncing
  • 1169 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stopping playback after a single track.

My Question or IssueMyself and multiple other people I know on various devices are experiencing the same issue. Regardless of whether it's radio, a selected album or a playlist Spotify is stopping playback after one track. I've unistalled and reinsta...

Newbie

My Question or Issue Myself and multiple other people I know on various devices are experiencing the same issue. Regardless of whether it's radio, a selected album or a playlist Spotify is stopping ...

SergioDavid

Roadie

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics of other artist begin in the middle of album Atrio do Senhor

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

Casual Listener

Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...

SergioDavid

Roadie

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autostart after S Voice on Gear S3

PlanPremiumCountryGermanyDeviceSamsung Gear S3Operating SystemTizen 3.0 My Question or IssueHi There. If I use S Voice on my Gear S3, spotify starts to play music automatically.Does anyone got the same problem and may fixed it?

Newbie

Plan Premium Country Germany Device Samsung Gear S3 Operating System Tizen 3.0   My Question or Issue Hi There.  If I use S Voice on my Gear S3, spotify starts to play music auto...

SergioDavid

Roadie

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja reproducir canciones , (Esta cancion no esta disponible)

No puedo reproducir ni buscar ciertas canciones.PlanPremiumCountry EspañaDeviceXiaomi Mi5Operating SystemAndroid Nougat My Question or Issue Como puedo hacer que vaya.

Newbie

No puedo reproducir ni buscar ciertas canciones. Plan Premium Country  España Device Xiaomi Mi5 Operating System Android Nougat   My Question or Issue  Como puedo hacer que ...

SergioDavid

Roadie

913 Views

1 replies

0 likes

  • 913 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth

PlanPremiumCountryUSADevicePixel and iPod touch My Question or Issue Within the past 2 weeks Spotify has become unusable while driving to work. My Pixel and iPod touch are both experiencing the same issue and I have taken the same troubleshooting ste...

Newbie

  Plan Premium Country USA Device Pixel and iPod touch     My Question or Issue  Within the past 2 weeks Spotify has become unusable while driving to work. My Pixel and ...

SergioDavid

Roadie

1031 Views

1 replies

0 likes

  • 1031 Views
  • 1 replies
  • 0 likes

album art in lockscreen

PlanPremiumCountry PortugalDeviceHuawei p smart Operating SystemAndroid 8.0 My Question or Issue in my previous phone (Wiko Fever), in my lockscreen when i was playing spotify, my wallpaper was the album cover art, but now in my new phone (huawei P s...

Casual Listener

Plan Premium Country  Portugal Device Huawei p smart  Operating System Android 8.0   My Question or Issue  in my previous phone (Wiko Fever), in my lockscreen when i was...

TRBW

Casual Listener

1749 Views

2 replies

0 likes

  • 1749 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify constantly "ducking" when there are no notifications

PlanPremiumDeviceLG Stylo 3Operating SystemAndroid 7 My Question or IssueEverytime I listen to my spoitify app on my phone it will randomly "duck" the music like I am getting a notification or a navigation announcement, except that I'm not. Navigatio...

Newbie

Plan Premium Device LG Stylo 3 Operating System Android 7   My Question or Issue Everytime I listen to my spoitify app on my phone it will randomly "duck" the music like I am gettin...

Gizan

Newbie

4307 Views

2 replies

3 likes

  • 4307 Views
  • 2 replies
  • 3 likes

Superuser Contribution Autoplay still on when setting turned off

I'm a premium subscriber, running Oreo 8.1, and I despise autoplay. The darn thing won't turn off. Even when the setting is switched off. I've seen threads with this issue dating back over a year and a half. Not a good way to treat paying customers.

Newbie

I'm a premium subscriber, running Oreo 8.1, and I despise autoplay. The darn thing won't turn off. Even when the setting is switched off.   I've seen threads with this issue dating back over a...

SergioDavid

Roadie

1006 Views

1 replies

0 likes

  • 1006 Views
  • 1 replies
  • 0 likes