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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5888 Views

0 replies

7 likes

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Paying by PayPal

Hello!I've met a problem.I can't pay for the subscription by PayPal.When I press 'Agree&Pay', I see only white screen. And there is no payment.You can see it on the screenshots.How can I solve that problem?

Newbie

Hello! I've met a problem. I can't pay for the subscription by PayPal. When I press 'Agree&Pay', I see only white screen. And there is no payment. You can see it on the screenshots. How can ...

236 Views

0 replies

0 likes

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Missing tons of music?!?!?!?!?

I've been a longtime subscriber of spotify premium and until today have never hsd any issues with the app. As an avid music lover I have spent a lot of time developing many playlists for different vibes and atmospheres. I was about to go on a run jus...

Casual Listener

I've been a longtime subscriber of spotify premium and until today have never hsd any issues with the app. As an avid music lover I have spent a lot of time developing many playlists for different vi...

Swk10

Casual Listener

718 Views

4 replies

1 likes

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  • 4 replies
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Can't find artist's information in the new version

Hi!In the new android version I can't find any artist's information on my phone. Previously it was found scrolling down the artist's page but now there is nothing. I hope this is not a new feature in this version because the bio was really useful and...

Newbie

Hi! In the new android version I can't find any artist's information on my phone. Previously it was found scrolling down the artist's page but now there is nothing. I hope this is not a new feature ...

374 Views

0 replies

1 likes

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App not synching songs on Android (S7 Edge)

I've edited one of my largest playlists and it synched the songs in W10 and Xbox, but Android keeps showing (and playing) a lot more songs from the older playlist version I had. I have already deleted cache, removed the App and changed the storage lo...

Casual Listener

I've edited one of my largest playlists and it synched the songs in W10 and Xbox, but Android keeps showing (and playing) a lot more songs from the older playlist version I had.  I have ...

612 Views

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Lots of songs missing from main playlist

Trying to listen to my main playlist and more then half thr songs havr been removed. I tried recovering playlist and it did nothing. And the website has been zero help. Can anyone help? I had hundreds of songs removed.Thanks

Newbie

Trying to listen to my main playlist and more then half thr songs havr been removed. I tried recovering playlist and it did nothing. And the website has been zero help. Can anyone help? I had hundred...

933 Views

0 replies

0 likes

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Sort by

So the whole time I've had Spotify when I have sorted the play list by artist the playlist who alphabetize the artists and put them in order of each album that artist has done how ever it is now the case each artists song titles are in alphabetic ord...

Newbie

So the whole time I've had Spotify when I have sorted the play list by artist the playlist who alphabetize the artists and put them in order of each album that artist has done how ever it is now the ...

317 Views

0 replies

3 likes

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Entire Playlist Not Showing Up

I can see my playlist fine on my PC but when I try to listen to it on my S7 Edge only half of the songs show up. I can't even see the other half of the songs let alone play them.

Visitor

I can see my playlist fine on my PC but when I try to listen to it on my S7 Edge only half of the songs show up. I can't even see the other half of the songs let alone play them.

351 Views

0 replies

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Track info not updating when streaming via Android Auto

When streaming Spotify via bluetooth to my car stereo the audio works fine, however the track information does not get updated. The first track that plays shows on the car screen but does not get updated when the next track starts.This only happens w...

Casual Listener

When streaming Spotify via bluetooth to my car stereo the audio works fine, however the track information does not get updated. The first track that plays shows on the car screen but does not get upd...

skrt

Casual Listener

493 Views

1 replies

2 likes

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Superuser Contribution Playing wrong song bug

Hello, I got this bug today and couldn't make it work with reinstalling spotify on my Android device (Xiaomi Mi Max 2) Can't really explain it, it just plays the wrong song, kind of like the search doesn't work and the song names have the wrong handl...

Newbie

Hello, I got this bug today and couldn't make it work with reinstalling spotify on my Android device (Xiaomi Mi Max 2) Can't really explain it, it just plays the wrong song, kind of like the search d...

Melody

Spotify

5260 Views

1 replies

1 likes

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Spotify thinks it is always offline

Hi, I am on Android 6.0 with my Honor 7 and never really had issues with spotify. But recently spotify started to think it is offline. This can bee seen especially when you go the settings, where most of them are greyed out (eg "Playback (currently n...

Casual Listener

Hi, I am on Android 6.0 with my Honor 7 and never really had issues with spotify. But recently spotify started to think it is offline. This can bee seen especially when you go the settings, where mos...

ckl_88-ca

Newbie

820 Views

2 replies

1 likes

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Albums sorting by alphabetical order, but so are the songs in the album itself, within my playlist

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...

Newbie

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...

cosmiclemur

Regular

2742 Views

2 replies

9 likes

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I can't search for music

Hello, My problem is not that it doesn't search for a song, but once it has found it, it doesn't allow me to reproduce it. Instead, it plays the first song in the playlist. Thank you

Newbie

Hello,   My problem is not that it doesn't search for a song, but once it has found it, it doesn't allow me to reproduce it. Instead, it plays the first song in the playlist.   Thank yo...

289 Views

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0 likes

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No sirve

Al momento de querer buscar una canción en una playlist y quererla reproducirla; se reproduce otra canción.

Newbie

Al momento de querer buscar una canción en una playlist y quererla reproducirla; se reproduce otra canción.

Pako1233

Newbie

292 Views

1 replies

0 likes

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Enable album artwork on Pixel lock screen

For some reason the album artwork isn't fully shown on the lock screen anymore. Just the music widget. Any help is appreciated!

Newbie

For some reason the album artwork isn't fully shown on the lock screen anymore. Just the music widget. Any help is appreciated!

471 Views

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Android App autoplaying songs from a search I never did when autoplay is turned off

Hello,I use a Google Pixel, and when I'm not listening to Spotify, it will sometimes turn on automatically and "autoplay" a song, displaying a "search" I never did. (The search is usually for the artist of the song that is playing.) They are always a...

Newbie

Hello, I use a Google Pixel, and when I'm not listening to Spotify, it will sometimes turn on automatically and "autoplay" a song, displaying a "search" I never did. (The search is usually for the a...

349 Views

0 replies

0 likes

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Gear Fit 2 Pro Spotify won't start

Spotify stopped working on my Gear Fit 2 Pro recently, and my suspicion is that it may have coincided with a Samsung update for the watch. I can't recall the exact problems I was having intially, possibly that it wouldn't let me play songs offline. T...

Regular

Spotify stopped working on my Gear Fit 2 Pro recently, and my suspicion is that it may have coincided with a Samsung update for the watch.      I can't recall the exact problems I w...

2246 Views

0 replies

9 likes

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Playlist problem

So this just happened.. when I search for a song in my playlist and press play, the songs that usually are at the top of my playlist starts playing. So if I search for a song and get for example 3 matches, and press play on the second one, the second...

Casual Listener

So this just happened.. when I search for a song in my playlist and press play, the songs that usually are at the top of my playlist starts playing. So if I search for a song and get for example 3 ma...

jmoutlaw

Newbie

436 Views

1 replies

0 likes

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playlists

I went to play a song in my playlist. It shows that I have 900 odd songs in one playlist. but when I click onto it, it only shows about 20. anyone know how to get all my songs showing up again in the playlist?

Newbie

I went to play a song in my playlist. It shows that I have 900 odd songs in one playlist. but when I click onto it, it only shows about 20. anyone know how to get all my songs showing up again in the...

356 Views

0 replies

0 likes

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Ouvir offline

Não consigo ouvir as músicas no modo offline 

Casual Listener

Não consigo ouvir as músicas no modo offline  

Bittencourt

Spotify Star

1362 Views

7 replies

0 likes

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