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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4746 Views

0 replies

6 likes

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Solved!! Open or search song in Spotify from Google Assistant

PlanPremiumCountryArgentina DeviceOneplus 2Operating SystemAndroid My Question or IssueI'm using the "What's this song" feature in the Google Now (Google Assistant, Google search Bar) which is a shazam like functionality.When song found, is there a w...

Regular

Plan Premium Country Argentina   Device Oneplus 2 Operating System Android   My Question or Issue I'm using the "What's this song" feature in the Google Now (Google Assistant, Go...

AwesomeSauce69

Casual Listener

4502 Views

2 replies

0 likes

assistant
google
Shazam
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Playlists imported from iTunes no longer able to played

Hi,I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the Android app, as if they were only on my computer or so...

Newbie

Hi, I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the A...

JanDC

Regular

604 Views

1 replies

2 likes

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  • 1 replies
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Superuser Contribution Trouble playing searched songs

I've been having this problem since the latest update, I'll be on my main playlist and I'll look up a specific song or artist to listen to and it won't play. For example if I have a certain song at the top of my playlist like Immigrant Song, then I g...

Newbie

I've been having this problem since the latest update, I'll be on my main playlist and I'll look up a specific song or artist to listen to and it won't play. For example if I have a certain song at t...

KJenkins23

Regular

7155 Views

7 replies

2 likes

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Superuser Contribution Music randomly stopping

Spotify Username *Removed username* Plan Premium Country Canada Device LG G5 Operating System Android Nougat My Question or Issue When I'm listening to music it occasionally just stops, even though it says its still playing and i can still skip throu...

Casual Listener

Spotify Username *Removed username* Plan Premium Country  Canada Device LG G5 Operating System Android Nougat   My Question or Issue  When I'm listening to musi...

Chris

Spotify

1102 Views

4 replies

0 likes

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Is it possible for someone to block you on Spotify? Can't pull them up anymore.

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

hughbetcha86

Gig Goer

629 Views

1 replies

0 likes

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  • 1 replies
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Local files are not available

PlanPremiumCountry PolandDevice(LG V30)Operating System(Android Oreo) My Question or Issue Hello my Friends, I have a problem with my local files, they are available on my phone but on pc is ok, I tried uninstall and install program on pc and phone, ...

Casual Listener

Plan Premium Country  Poland Device (LG V30) Operating System (Android Oreo)   My Question or Issue  Hello my Friends, I have a problem with my local files, they are ava...

Sam_Trap

Casual Listener

441 Views

1 replies

0 likes

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The New Moblie App

This isn't an idea, but morer of a complaint. The new mobile app (at least, the Android one) sucks. It is so difficult to add songs to a playlist that I turned my computer on for the first time in a month to add one album. Someone fix this. Just brin...

Newbie

This isn't an idea, but morer of a complaint. The new mobile app (at least, the Android one) sucks. It is so difficult to add songs to a playlist that I turned my computer on for the first time in a ...

oboyitzme

Casual Listener

694 Views

2 replies

3 likes

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Setting: Volume level how does it work (Android)

Hi, can somebody give some inside how the setting works: Volume Level (Adjust the volume for your environment.) quiet ; normal ; loudWhat does it do?how does it work?Does it only work in combination with Normalize volume: ON?ThanksI'm on Android app:...

Newbie

Hi,  can somebody give some inside how the setting works:   Volume Level (Adjust the volume for your environment.) quiet ; normal ; loud What does it do? how does it work? Does it o...

Joe

Community Legend

25883 Views

3 replies

11 likes

Android
settings
Volume Control
volume normalization
  • 25883 Views
  • 3 replies
  • 11 likes

Application keep on crashing

PlanPremiumCountryMalaysiaDeviceSamsung J7 ProOperating SystemAndroid version 7.0 My Question or IssueWhen try to open the app on phone it keeps on crashing. Cleared data and cache and it will work for a while then crash again. Please help.

Casual Listener

Plan Premium Country Malaysia Device Samsung J7 Pro Operating System Android version 7.0   My Question or Issue When try to open the app on phone it keeps on crashing. Cleared data and...

haz9007

Casual Listener

655 Views

1 replies

0 likes

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  • 1 replies
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Online storage

Hey guys, I have a Google Pixel phone. Premium Plan. My playlists I have made take storage on my device. But I have no issue being able to listen to music with data or wifi only. I don't need any downloaded offline music. I didnt click any download o...

Newbie

Hey guys, I have a Google Pixel phone. Premium Plan. My playlists I have made take storage on my device. But I have no issue being able to listen to music with data or wifi only. I don't need any dow...

jsannn

Community Legend

380 Views

1 replies

0 likes

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  • 1 replies
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Android APP not capturing broadcast from Player

PlanPremium DeviceHuawei P9 Lite Operating SystemAndroid 7.0 QuestionI have a Squeezebox that I use to play music on my system when I'm home. This works great on the PCs (running Windows and Debian) and on the Android when I'm home. At the moment I h...

Casual Listener

Plan Premium   Device Huawei P9 Lite   Operating System Android 7.0   Question I have a Squeezebox that I use to play music on my system when I'm home. This works great on th...

312 Views

0 replies

0 likes

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[Mobile] Spotify deactivates the shuffle play in playlists

Hello, I have a question. As already mentioned in the header, the Spotify mobile version (for me, on Android) does not allow me to shuffle play my playlists anymore since I reinstalled the application. When I click on a song in one of my playlists an...

Casual Listener

Hello,    I have a question. As already mentioned in the header, the Spotify mobile version (for me, on Android) does not allow me to shuffle play my playlists anymore since I reinstalled...

silleftw

Newbie

727 Views

3 replies

4 likes

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  • 3 replies
  • 4 likes

Spotify offline music disappearing

PlanPremiumCountry DeviceMoto x playOperating SystemAndroid 7.1.1 My Question or Issue I don't have the "Storage" setting in my Spotify app. I wanted to download songs to my SD card (that's mounted as an "internal shared storage") but the option isn'...

Regular

Plan Premium Country   Device Moto x play Operating System Android 7.1.1   My Question or Issue  I don't have the "Storage" setting in my Spotify app. I wanted to download so...

Dani_kinzel

Newbie

895 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Andoid not playing Daily Mixes

The problem is that the daily mixes on my desktop don't appear on Home, just 2 of them appear but they're completly different from the ones I have on my laptop (6) and when I search daily mix on the search bar they all appear but when I click on any ...

Casual Listener

The problem is that the daily mixes on my desktop don't appear on Home, just 2 of them appear but they're completly different from the ones I have on my laptop (6) and when I search daily mix on the ...

258 Views

0 replies

0 likes

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Laggy Skip Song Animation

PremiumMaltaGalaxy S8Android Oreo My Question or Issue The Animation when skipping through songs in a playlist by swiping on the cover art is laggy when playing music on my phone. Noticed that the problem doesn't take place when streaming music to my...

Casual Listener

Premium Malta Galaxy S8 Android Oreo   My Question or Issue  The Animation when skipping through songs in a playlist by swiping on the cover art is laggy when playing music on my phon...

502 Views

0 replies

1 likes

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searching doesn't work

PlanFamilyCountryAustralia DeviceOppo R11sOperating SystemAndroid My Question or Issue Search for 'awex'. There is an artist called AWeX, however it is not shown. In fact if you search for 'awexx' it comes up. If you search for 'awrx' it comes up. Th...

Music Fan

  Plan Family Country Australia    Device Oppo R11s Operating System Android   My Question or Issue  Search for 'awex'. There is an artist called AWeX, however it...

348 Views

0 replies

0 likes

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No sound from Spotify on Samsung Gear 3

Before the latest update of Samsung G3, spotify with Samsung Health worked fine, but now when Samsung Health announces my running statistics (how far I have left, how fast im running etc) spotify does not have any sound. I can see that music is playi...

Newbie

Before the latest update of Samsung G3, spotify with Samsung Health worked fine, but now when Samsung Health announces my running statistics (how far I have left, how fast im running etc) spotify doe...

b9cj5-n_n4e44

Newbie

1810 Views

4 replies

2 likes

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Spotify breaks up while streaming music and videos

PlanPremium FamilyCountry UsaDeviceLG G7 ThinQOperating SystemAndroid 8.0 My Question or IssueWhile streaming getting break ups every few seconds. I have uninstalled and re unstalled

Regular

Plan Premium Family Country  Usa Device LG G7 ThinQ Operating System Android 8.0   My Question or Issue While streaming getting break ups every few seconds. I have uninstalled and...

492 Views

0 replies

1 likes

  • 492 Views
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Solved!! Audio skipping like a scratched CD

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a new update or something? I have a Samsung Galaxy Acti...

Regular

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a ne...

Joe

Community Legend

95378 Views

45 replies

0 likes

  • 95378 Views
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Daily Mixes No Longer "On Demand" for Free Users?

PlanFreeCountryUSA DeviceT-Mobile RevvlOperating SystemAndroid My Question or IssueSince I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes available to be played On Demand. About a week ago, Mixes 2-6 suddenly appeared only as ...

Casual Listener

Plan Free Country USA  Device T-Mobile Revvl Operating System Android   My Question or Issue Since I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes availab...

Joe

Community Legend

4639 Views

2 replies

2 likes

  • 4639 Views
  • 2 replies
  • 2 likes