Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26934 Views
  • 59 replies
  • 23 likes
  • 26934 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869979 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869979 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24656 Views
  • 3 replies
  • 0 likes
  • 24656 Views
  • 3 replies
  • 0 likes

Widget

Whenever I close the application in the drawer the widget deletes the song that was playing. I think it's a shame because I really like the cover art of my favorite artists' albums. I would love that even terminating the app in any way the album cove...

  • Visitor
  • Whenever I close the application in the drawer the widget deletes the song that was playing. I think it's a shame because I really like the cover art of my favorite artists' albums. I would love that...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Samsung Gear Support - IconX earbuds

Does Spotify allows me to download music to and play from IconX earbuds? I have been trying to download music to my Gear IconX to no avail. IF not, does anyone know which streaming program allows music to be downloaded or sync with external HD on Sam...

  • Newbie
  • Does Spotify allows me to download music to and play from IconX earbuds?  I have been trying to download music to my Gear IconX to no avail.  IF not, does anyone know which streaming progra...
  • Mechabjornis
  • Casual Listener
  • 31934 Views
  • 26 replies
  • 5 likes
  • 31934 Views
  • 26 replies
  • 5 likes

Solved!! Android phone and tracks keep pausing/stopping

I am on an S8 and have Spotify premium. Since the update yesterday(24th april) the music keeps pausing/stopping and I can find no reason for it. I have tried logging out, reinstalling and still the same. Tried all the forums, thought it was some batt...

  • Casual Listener
  • I am on an S8 and have Spotify premium. Since the update yesterday(24th april) the music keeps pausing/stopping and I can find no reason for it. I have tried logging out, reinstalling and still the s...
  • Misssarahblue
  • Casual Listener
  • 15844 Views
  • 2 replies
  • 2 likes
  • 15844 Views
  • 2 replies
  • 2 likes

Disabling full screen artwork on the lockscreen

Is this even a possible? Back when I was using an iPhone, the artwork showed up in a small box (I can endure that) but on Android devices (currently OnePlus 5T) the situation is like this (check the attached file). Spotify just replaces my lockscreen...

  • Newbie
  • Is this even a possible? Back when I was using an iPhone, the artwork showed up in a small box (I can endure that) but on Android devices (currently OnePlus 5T) the situation is like this (check the ...
  • 770 Views
  • 0 replies
  • 3 likes
  • 770 Views
  • 0 replies
  • 3 likes

Solved!! Spotify app keeps popping up on its own

Using a GS3 with 4.2.2. Basically the spotify app keeps popping up for no good reason in many situations. I dont want the app to start up when I plug in my headphones. The app also opens up every time I unlock the phone from the lock screen. The most...

  • Regular
  • Using a GS3 with 4.2.2. Basically the spotify app keeps popping up for no good reason in many situations. I dont want the app to start up when I plug in my headphones. The app also opens up every tim...
  • BigHead17
  • Casual Listener
  • 139617 Views
  • 31 replies
  • 4 likes
  • 139617 Views
  • 31 replies
  • 4 likes

2 devices 1 account

My wife has Spotify premium on her phone but when I log into her account on my phone it's not premium, it's still the free version. We don't play music at the same time but we don't like to use the same account. How do I have Spotify premium on more ...

  • Visitor
  • My wife has Spotify premium on her phone but when I log into her account on my phone it's not premium, it's still the free version. We don't play music at the same time but we don't like to use the s...
  • Nico
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Poor sound

Hi i hope someone can help me i am having a problum with the sound going up and down when i use spotify on my android phone any help would be great thank you.

  • Newbie
  • Hi i hope someone can help me i am having a problum with the sound going up and down when i use spotify on my android phone any help would be great thank you.
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Implement an actual shuffle function

Shuffle isn't much of a shuffle if it plays your songs in the EXACT SAME ORDER EVERY TIME. Shuffle needs to reset its play order so it plays songs in playlists randomly vs. the same order every time.

  • Newbie
  • Shuffle isn't much of a shuffle if it plays your songs in the EXACT SAME ORDER EVERY TIME.  Shuffle needs to reset its play order so it plays songs in playlists randomly vs. the same order every...
  • LukeStevo
  • Newbie
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Downloading new songs added to a playlist

I play my Spotify music by going to the playlist of all my favourite/chosen songs. I'm guessing it's a playlist on its own created by me clicking on the plus sign of a song to add it to my songs? The other day I signed up for premium and then downloa...

  • Newbie
  • I play my Spotify music by going to the playlist of all my favourite/chosen songs. I'm guessing it's a playlist on its own created by me clicking on the plus sign of a song to add it to my songs? The...
  • 1938 Views
  • 0 replies
  • 1 likes
  • 1938 Views
  • 0 replies
  • 1 likes

Spotify no longer appearing on lock screen

Hi, I had to reset my password last night on my laptop. This morning I've had to log in again on my phone and now Spotify is not appearing on my lock screen or on the notifications bar at the top of my phone. I'm on a moto g 4, android v 7.0. ive che...

  • Newbie
  • Hi,   I had to reset my password last night on my laptop. This morning I've had to log in again on my phone and now Spotify is not appearing on my lock screen or on the notifications bar at th...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Solved!! I haven't deleted one of my playlists and i cant find it anywhere

A few minutes ago i was about to listen to music from my playlist, but i didn't find the playlist from anywhere. What does this mean... I haven't deleted it and earlier today it worked normally and i listened music from that playlist. Im very sad rog...

  • Casual Listener
  • A few minutes ago i was about to listen to music from my playlist, but i didn't find the playlist from anywhere. What does this mean... I haven't deleted it and earlier today it worked normally and i...
  • cultoftheplaty
  • Newbie
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Unable to save to SD card

I can't save to my SD card. It worked for months and then stopped. I don't even have the option to choose my SD card in settings. I started out trying these steps https://community.spotify.com/t5/Android/spotify-doesn-t-save-to-sd-card/m-p/874789#M32...

  • Casual Listener
  • I can't save to my SD card. It worked for months and then stopped. I don't even have the option to choose my SD card in settings.    I started out trying these steps https://communit...
  • koreyk
  • Casual Listener
  • 353 Views
  • 1 replies
  • 0 likes
  • Android
    save
    sd card
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Editing my playlist order will not work

Hi, in need of some help. Have read all of the different forms about editing playlist to arrange songs in the order that you want but when I go to edit mine I click on the top right hand corner with the three dots and all it comes up with is sort - n...

  • Newbie
  • Hi, in need of some help.   Have read all of the different forms about editing playlist to arrange songs in the order that you want but when I go to edit mine I click on the top right hand cor...
  • Julian
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Espacio de almacenamiento

No entiendo por qué Spotify ocupa 3,58GB de espacio en mi celular si no he bajado las playlists para escucharlas Offline (Cada playlist tiene desactivada la opcion de bajar)... Me pueden ayudar por favor. Necesito liberar ese espacio. Si no es posibl...

  • Newbie
  • No entiendo por qué Spotify ocupa 3,58GB de espacio en mi celular si no he bajado las playlists para escucharlas Offline (Cada playlist tiene desactivada la opcion de bajar)... Me pueden ayudar por f...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Can't log in android

All of a sudden the phone android version is not working (S8 running latest Android version) Log in works fine on the computer, but on the phone it just says logging in for a half of a second and then snaps back to log in screen with the username and...

  • Casual Listener
  • All of a sudden the phone android version is not working (S8 running latest Android version)   Log in works fine on the computer, but on the phone it just says logging in for a half of a ...
  • csafir
  • Casual Listener
  • 481 Views
  • 3 replies
  • 1 likes
  • Android
    Log-in
  • 481 Views
  • 3 replies
  • 1 likes

All saved songs are missing.

I have the Galaxy s7. With everything up to date. In the older versions on Spotify I could see all mgmy saved songs by going to my library and clicking songs, and be able to shuffle the music from there, but since the newest update I can't find that ...

  • Casual Listener
  • I have the Galaxy s7. With everything up to date.   In the older versions on Spotify I could see all mgmy saved songs by going to my library and clicking songs, and be able to shuffle the musi...
  • Rachelle_w
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Data Saver option missing

Is Data Saver coming to free accounts? I've read about the option but I don't see it with the new update.

  • Newbie
  • Is Data Saver coming to free accounts?  I've read about the option but I don't see it with the new update.
  • Joe
  • Community Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

Using 20 mb of data per song

I thought I would give Spotify a try, and it's burning 20mb of data per 3 min song.Quality is normal, for both streamng and download.This is WAY more than Amazon Music or Pandora uses.Is this normal? If not, is there a way I can fix this?Galaxy S7, S...

  • Newbie
  • I thought I would give Spotify a try, and it's burning 20mb of data per 3 min song. Quality is normal, for both streamng and download. This is WAY more than Amazon Music or Pandora uses. Is ...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Spotify stops playing

One plus 5t - headphones plugged in and Spotify stops after maybe 10 secs? What do I do???

  • Casual Listener
  • One plus 5t - headphones plugged in and Spotify stops after maybe 10 secs? What do I do???
  • Razorjezza
  • Casual Listener
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't download offline music

I've been a spotify premium user for a long time now but this is the first time i experience that i cant download music. I have change my phone and deleted all devices and signout everywhere. But still dosen't work. What else can i do to resolve this...

  • Casual Listener
  • I've been a spotify premium user for a long time now but this is the first time i experience that i cant download music. I have change my phone and deleted all devices and signout everywhere. But sti...
  • user-removed
  • Not applicable
  • 488 Views
  • 4 replies
  • 0 likes
  • 488 Views
  • 4 replies
  • 0 likes