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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196197 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196197 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537994 Views

78 replies

3 likes

  • 537994 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444099 Views

565 replies

37 likes

Account
Free
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  • 37 likes

Albums sorting by alphabetical order, but so are the songs in the album itself, within my playlist

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...

Newbie

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...

cosmiclemur

Regular

2901 Views

2 replies

9 likes

  • 2901 Views
  • 2 replies
  • 9 likes

Audio problems, distortion

PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...

Newbie

  Plan Premium Country   Device AVR Operating System   My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...

454 Views

0 replies

0 likes

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Android App and Amazon Echo stops playing Spotify

Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...

Newbie

Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot     Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...

701 Views

0 replies

3 likes

  • 701 Views
  • 0 replies
  • 3 likes

Loggin moto g 5

PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...

Newbie

  Plan Premium Country  Colombia  Device Moto G 5 Operating System Android versión 7   My Question or Issue  Perdió el login. Intenté ingresar y no pude. Desinstal...

401 Views

0 replies

0 likes

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Says device need updating everytime, but I am already on Oreo 8.1

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

Newbie

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

356 Views

0 replies

0 likes

  • 356 Views
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  • 0 likes

App force closes in background when i pause the music

PlanFreeCountry USADeviceNokia 6Operating SystemAndroid 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've given permission in my android battery settings for spotify to be running in the backgroun...

Visitor

Plan Free Country  USA Device Nokia 6 Operating System Android 8.1   My Question or Issue  Spotify app keeps force closing in the background when i pause the music. I've give...

521 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

I cannot listen to podcasts on hp slate 7 running android but I can on my ios devices

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices or laptop computer operating windows is no problem. I can eas...

Newbie

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1.   Using spotify on my iOS devices o...

466 Views

0 replies

0 likes

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Images not loading at all on Samsung Note 8 (7.1.1)

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyrics" function has stopped working. Please help!

Newbie

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyri...

335 Views

0 replies

0 likes

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Default Playlist Name

Hello, PlanPremiumCountryNL Device(iPhone 8 & Samsung Galaxy 8, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueHow can I have the Android app set the playlist name by default to artist and album nane? It works on my...

Regular

Hello,   Plan Premium Country NL  Device (iPhone 8 &  Samsung Galaxy 8, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue ...

444 Views

0 replies

0 likes

  • 444 Views
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Reappearing fullscreen 'suggestion'

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since yesterday, I have a advertisement for a playlist 'Glücksbringer für Deutschland' about some songs that were popular in germany during the last foot...

Visitor

Plan Premium Country Germany  Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue   Since yesterday, I have a advertisement for a playlist 'Glücksbring...

412 Views

0 replies

2 likes

  • 412 Views
  • 0 replies
  • 2 likes

Android does not accept app install

PlanPremiumCountry AustraliaDeviceSamsung Galaxy Tab 2 10.1Operating SystemAndroid My Question or Issue I have has Spotify the app on the tablet previously and unistalled it so I could reinstall after upgrading to premium. I did this because after I ...

Newbie

Plan Premium Country  Australia Device Samsung Galaxy Tab 2 10.1 Operating System Android    My Question or Issue  I have has Spotify the app on the tablet previously an...

510 Views

0 replies

0 likes

  • 510 Views
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Volume issue on S9+

PlanPremium CountryUS DeviceSamsung Galaxy 9+ Operating SystemAndriod 8.0.0 Spotify Verison8.4.57.803My Question or Issue I have an issue where my volume will suddenly decrease by itself and increase by itself. I've searched up a couple of similar to...

Newbie

Plan Premium   Country US    Device Samsung Galaxy 9+   Operating System Andriod 8.0.0   Spotify Verison 8.4.57.803 My Question or Issue  I have an issue ...

506 Views

0 replies

1 likes

  • 506 Views
  • 0 replies
  • 1 likes

Problema con el nombre de las playslist

Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre).PlanPremiumCountry ArgentinaDevice(Samsung galaxy J7 2016)Operating Syst...

Newbie

Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre). Plan Premium Coun...

409 Views

0 replies

0 likes

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Volume Control

PlanPremiumCountry UsDeviceLg V20Operating SystemAndroid My Question or IssueRandomly throughout my songs Spotify will lower the song volume also but rarely will stop the music. I disabled the "Normalize Volume" setting and I'm still having the issue...

Newbie

Plan Premium Country  Us Device Lg V20 Operating System Android   My Question or Issue Randomly throughout my songs Spotify will lower the song volume also but rarely will stop th...

433 Views

0 replies

0 likes

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Superuser Contribution What is wrong with spotify app??????

Hello.I have been thinking about spotify premium but now i'm so triggered so i dont want it anymore.I've been trying to log in into andoid app for two hours and still nothing. I tried facebook- unable to log in.I triend usernam and password- unable t...

Regular

Hello. I have been thinking about spotify premium but now i'm so triggered so i dont want it anymore. I've been trying to log in into andoid app for two hours and still nothing. I tried facebook- u...

user-removed

Not applicable

2847 Views

2 replies

0 likes

Account
Login
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  • 2 replies
  • 0 likes

After downloading a playlist, daily mix is missing

PlanPremium My Question or IssueFirst tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i like. After downloading all the songs from one of the daily mix...

Newbie

Plan Premium   My Question or Issue First tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i...

622 Views

0 replies

0 likes

  • 622 Views
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[Discussion][ALL Platforms] The New UI concept

Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen:https://www.behance.net/gallery/56534635/Spotify-UI-Redesign-Concept It was nice and ...

Community Legend

Hi everyone,   The new UI is really clean but it still feels exactly the same.  I was checking Behance as I usually do and came across this concept by  Gabrielle Nguyen: https://w...

867 Views

0 replies

2 likes

All Platforms
Discussion
  • 867 Views
  • 0 replies
  • 2 likes

How to change the name that appear in my account

Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all

Newbie

Hello everyone  I am a premuim user  I want to change the name that appear to other user  In my case  Souf  The pic explain all   

user-removed

Not applicable

815 Views

2 replies

0 likes

  • 815 Views
  • 2 replies
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Spotify does not have "songs" tab, changed "artist" tab, changed playlists, no shuffle all. Help?

PlanFreeCountry USADeviceSamsung Gs8Operating SystemAndroid My Question or IssueYesterday evening, everything was fine. What I'm assuming was an update basically destroyed everything I loved about spotify.I don't have a "songs" tab at all anymore.My ...

Newbie

  Plan Free Country  USA Device Samsung Gs8 Operating System Android   My Question or Issue Yesterday evening, everything was fine. What I'm assuming was an update basically...

1eieo-j9cm_yn

Casual Listener

2993 Views

2 replies

3 likes

  • 2993 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can I disable recommended playlists in new spotify app?

PlanCurrently Free, considering re-subsrcribing to PremiumCountryColombia Operating SystemAndroid My Question or IssueHi Since the latest update to the app I can't get to my playlists directly anymore. The playlist is now basically an interstitial wh...

Regular

  Plan Currently Free, considering re-subsrcribing to Premium Country Colombia     Operating System Android   My Question or Issue Hi   Since the latest update t...

smoe

Regular

3954 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes