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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119988 Views

27 replies

4 likes

  • 119988 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242187 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242187 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603444 Views

79 replies

3 likes

  • 603444 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496169 Views

581 replies

42 likes

Account
Free
  • 496169 Views
  • 581 replies
  • 42 likes

Superuser Contribution Search music problems

PlanPremiumCountry DeviceSamsung Galaxy 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play it from the search area it doesn't play that song, it plays something completely random...an...

Newbie

Plan Premium Country   Device Samsung Galaxy 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I go to search for a song and play i...

Alfredo

Roadie

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

App loads with black screen on S8.

I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have to unstiall the app and lost all my downloaded music which...

Newbie

  I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have...

remiorange

Roadie

1145 Views

2 replies

0 likes

  • 1145 Views
  • 2 replies
  • 0 likes

Spotify disabled as option in Alexa

Need help..When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected.I have a premium account and ...

Casual Listener

Need help.. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but ...

vdm1t-il3_45b

Casual Listener

83672 Views

25 replies

22 likes

  • 83672 Views
  • 25 replies
  • 22 likes

Superuser Contribution 2 headsets playing same spotifty tunes- together one account male-female

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

Casual Listener

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

SergioDavid

Roadie

735 Views

1 replies

0 likes

Android
Social
  • 735 Views
  • 1 replies
  • 0 likes

Video Ads

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is by closing down (completely) spotify and opening i...

Newbie

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is...

595 Views

0 replies

0 likes

  • 595 Views
  • 0 replies
  • 0 likes

App not responding

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...

Newbie

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...

Whatson

Casual Listener

1015 Views

1 replies

0 likes

  • 1015 Views
  • 1 replies
  • 0 likes

Superuser Contribution Un disliking.

PlanPremiumCountry UsaDeviceSamsung pc and macOperating SystemAndriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase of the extremly flawed design i keep mis clicking. 1 list the like dislike is 1 way an...

Newbie

Plan Premium Country  Usa Device Samsung pc and mac Operating System Andriod win 10 macos   My Question or Issue  Hiii. So im **bleep** off already , so im sorry but becuase ...

Shininggg

Newbie

1012 Views

2 replies

1 likes

  • 1012 Views
  • 2 replies
  • 1 likes

Full screen album art no longer displys after i upgraded to premium

My Question or Issuesince i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.

Newbie

My Question or Issue since i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.   &...

Loxer

Community Legend

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Local file will download and play on one playlist, but not on another

Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then Play On). Now, it will download fine on one playli...

Newbie

Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

saved songs (spotify update)?

spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify free.

Casual Listener

spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify...

c62h_pca5-gj

Casual Listener

15629 Views

9 replies

9 likes

  • 15629 Views
  • 9 replies
  • 9 likes

Superuser Contribution Bluetooth in car - next, prev and track info doesn't work

PlanPremiumCountry Czech republicDeviceSony XZ PremiumOperating SystemAndroid 8.0.0 (built 47.1.A.12.179) My Question or IssueHi,when I connect my phone (Sony XZ Premium) with my car (Lexus GS) sounds works fine but next / prev buttons don't work + t...

Casual Listener

Plan Premium Country  Czech republic Device Sony XZ Premium Operating System Android 8.0.0 (built 47.1.A.12.179)   My Question or Issue Hi, when I connect my phone (Sony XZ Premi...

lxw4d-npmu_x

Casual Listener

1328 Views

4 replies

0 likes

  • 1328 Views
  • 4 replies
  • 0 likes

Files added from local no longer stream

I've got a premium subscription and recently I reset phone.I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work. I discovered nearly all the songs are not streamable on the ph...

Regular

I've got a premium subscription and recently I reset phone. I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work.&nb...

tokidokioki

Regular

679 Views

2 replies

0 likes

  • 679 Views
  • 2 replies
  • 0 likes

My app does not open!

It keeps all Black. I already turned off the cellphone And the app.PlanPremiumCountry BrasilDevice(Moto G)Operating System(Android.) My Question or Issue

Newbie

It keeps all Black. I already turned off the cellphone And the app. Plan Premium Country  Brasil Device (Moto G) Operating System (Android.)   My Question or Issue  

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Can't save data on SD card even with other solutions

PlanPremium (family)Country FranceDeviceHuawei P9Operating SystemAndroid 7.0 (build VNS-L31C530B382) My Question or Issue Hi,I just subscribed to spotify family. Using huawei P9 lite, i can only save on my sd car due to the low available space in my ...

Newbie

Plan Premium (family) Country  France Device Huawei P9 Operating System Android 7.0 (build VNS-L31C530B382)   My Question or Issue  Hi, I just subscribed to spotify family. ...

478 Views

0 replies

1 likes

  • 478 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Bug] Disliked songs still playing

PlanPremiumCountryPL DeviceSamsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Scenario:I have following songs in Discover WeeklySong 1 [Currently playing]Song 2 [Disliked]Song 3Whe...

Music Fan

Plan Premium Country PL  Device Samsung S6 Edge     My Question or Issue  When I dislike a song or artist, that song is still autoplaying in Discover Weekly.   Sce...

Alfredo

Roadie

3568 Views

5 replies

0 likes

  • 3568 Views
  • 5 replies
  • 0 likes

No Artists Radio available.

Plan: FreeCountry: US I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that this feature has been removed from Free accounts...can anyone c...

Newbie

Plan: Free Country: US  I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that thi...

Joe

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

App freezes

PlanPremiumCountry TurkeyDeviceHuawei P9 Lite 2017 Operating SystemAndroid 7.0 My Question or Issue Cant skip between songs. Sometimes it responds after 10 to 20 seconds, sometimes wont respond at all. There isnt any problem with my connection, other...

Newbie

  Plan Premium Country  Turkey Device Huawei P9 Lite 2017  Operating System Android 7.0    My Question or Issue  Cant skip between songs. Sometimes it respond...

521 Views

0 replies

1 likes

  • 521 Views
  • 0 replies
  • 1 likes

Shuffle all music on mobile device

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Country UsaDeviceLG G5Operating SystemOreo My Question or Issue Shuffle will only go through the 100 most recently downl...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium    Country  Usa Device LG G5 Operating Syst...

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
  • 0 likes

Android App wont load

PlanPremium CountryPhilippines DeviceXiaomi Mi A1 Operating SystemAndroid Oreo My Question or Issue Any fix for blank screen?

Casual Listener

  Plan Premium   Country Philippines   Device Xiaomi Mi A1   Operating System Android Oreo   My Question or Issue  Any fix for blank screen?

Loxer

Community Legend

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes