Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanFreeDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the text changes to "Logging in" and the back to "Log in" and nothing happens. I c...
PlanPremiumCountrynetherlands Device(motorola moto x4)Operating System(Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x4 android oreo, every song has a slight hiccup in the first three seconds where the music s...
Hi,For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio.The Chromecast unit shows up in the 'Devices available' list in Spotify.When I click it to connect, it shows "Connecting...", but a...
I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...
Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...
PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...
Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...
I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles away from home. For the last 2-3 months I have reached my da...
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...
PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...
PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...
radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...
Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...
PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.
PlanPremiumDeviceSamsung gear 3My Question or Issue I am connected to Wi-Fi, so why can't I download?
Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, apple or garmin smartwatches that are compatible whit...
Since the update there is not an option to show just the unplayed podcast. Am I missing something here or did you take out a very handy option ?
PlanPremiumCountryBrazilDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1 NougatWindows 7 Professional 64 bit My Question or IssueSo I just signed Premium, and yesterday I was adding songs to my library through the Windows client, and today th...
PlanPremiumCountryArgentinaDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundos. Luego se escucha perfectamente, pero es una situación molesta. Me pasa ...