Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

116129 Views

27 replies

4 likes

  • 116129 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233652 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233652 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

593694 Views

79 replies

3 likes

  • 593694 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

487290 Views

580 replies

42 likes

Account
Free
  • 487290 Views
  • 580 replies
  • 42 likes

Superuser Contribution Musics of other artist begin in the middle of album Atrio do Senhor

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

Casual Listener

Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...

SergioDavid

Roadie

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autostart after S Voice on Gear S3

PlanPremiumCountryGermanyDeviceSamsung Gear S3Operating SystemTizen 3.0 My Question or IssueHi There. If I use S Voice on my Gear S3, spotify starts to play music automatically.Does anyone got the same problem and may fixed it?

Newbie

Plan Premium Country Germany Device Samsung Gear S3 Operating System Tizen 3.0   My Question or Issue Hi There.  If I use S Voice on my Gear S3, spotify starts to play music auto...

SergioDavid

Roadie

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja reproducir canciones , (Esta cancion no esta disponible)

No puedo reproducir ni buscar ciertas canciones.PlanPremiumCountry EspañaDeviceXiaomi Mi5Operating SystemAndroid Nougat My Question or Issue Como puedo hacer que vaya.

Newbie

No puedo reproducir ni buscar ciertas canciones. Plan Premium Country  España Device Xiaomi Mi5 Operating System Android Nougat   My Question or Issue  Como puedo hacer que ...

SergioDavid

Roadie

919 Views

1 replies

0 likes

  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth

PlanPremiumCountryUSADevicePixel and iPod touch My Question or Issue Within the past 2 weeks Spotify has become unusable while driving to work. My Pixel and iPod touch are both experiencing the same issue and I have taken the same troubleshooting ste...

Newbie

  Plan Premium Country USA Device Pixel and iPod touch     My Question or Issue  Within the past 2 weeks Spotify has become unusable while driving to work. My Pixel and ...

SergioDavid

Roadie

1042 Views

1 replies

0 likes

  • 1042 Views
  • 1 replies
  • 0 likes

album art in lockscreen

PlanPremiumCountry PortugalDeviceHuawei p smart Operating SystemAndroid 8.0 My Question or Issue in my previous phone (Wiko Fever), in my lockscreen when i was playing spotify, my wallpaper was the album cover art, but now in my new phone (huawei P s...

Casual Listener

Plan Premium Country  Portugal Device Huawei p smart  Operating System Android 8.0   My Question or Issue  in my previous phone (Wiko Fever), in my lockscreen when i was...

TRBW

Casual Listener

1758 Views

2 replies

0 likes

  • 1758 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify constantly "ducking" when there are no notifications

PlanPremiumDeviceLG Stylo 3Operating SystemAndroid 7 My Question or IssueEverytime I listen to my spoitify app on my phone it will randomly "duck" the music like I am getting a notification or a navigation announcement, except that I'm not. Navigatio...

Newbie

Plan Premium Device LG Stylo 3 Operating System Android 7   My Question or Issue Everytime I listen to my spoitify app on my phone it will randomly "duck" the music like I am gettin...

Gizan

Newbie

4322 Views

2 replies

3 likes

  • 4322 Views
  • 2 replies
  • 3 likes

Superuser Contribution Autoplay still on when setting turned off

I'm a premium subscriber, running Oreo 8.1, and I despise autoplay. The darn thing won't turn off. Even when the setting is switched off. I've seen threads with this issue dating back over a year and a half. Not a good way to treat paying customers.

Newbie

I'm a premium subscriber, running Oreo 8.1, and I despise autoplay. The darn thing won't turn off. Even when the setting is switched off.   I've seen threads with this issue dating back over a...

SergioDavid

Roadie

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing from playlist of "ecc ecc"

I bought 3 months spotify premium today, and when i listen to a playlist it keep saying "listen to playlist (name of playlist) of (these numbers and letters that you can see in the image below)... there is any way i can remove them? They are really a...

Newbie

I bought 3 months spotify premium today, and when i listen to a playlist it keep saying "listen to playlist (name of playlist) of (these numbers and letters that you can see in the image below)... th...

SergioDavid

Roadie

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Issue on hotel wifi

PlanPremiumCountry ItalyDeviceXiaomi redmi note 4xOperating SystemAndroid 7.0 My Question or Issue I'm on a hotel wifi and it seems that somebody else has also spotify and every minute i got is music on my cell, the app tells me that its starting the...

Newbie

  Plan Premium Country  Italy Device Xiaomi redmi note 4x Operating System Android 7.0   My Question or Issue  I'm on a hotel wifi and it seems that somebody else has a...

hughbetcha86

Gig Goer

1359 Views

1 replies

0 likes

  • 1359 Views
  • 1 replies
  • 0 likes

Songs skipping and breaking like scratched CD

Almost every time I listen to my music, the tracks skip and break up randomly like they're on a scratched CD. This has happened on my free plan and still with premium. I have the latest version of the app.

Visitor

Almost every time I listen to my music, the tracks skip and break up randomly like they're on a scratched CD. This has happened on my free plan and still with premium. I have the latest version of th...

hughbetcha86

Gig Goer

2605 Views

1 replies

1 likes

  • 2605 Views
  • 1 replies
  • 1 likes

album art in lockscreen

PlanPremiumCountry PortugalDeviceHuawei p smart Operating SystemDndroid 8.0 My Question or Issue in my previous phone (Wiko Fever), in my lockscreen when i was playing spotify, my wallpaper was the album cover art, but now in my new phone (huawei P s...

Casual Listener

Plan Premium Country  Portugal Device Huawei p smart  Operating System Dndroid 8.0   My Question or Issue  in my previous phone (Wiko Fever), in my lockscreen when i was...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Why do I still see advert for premium every time I load spotify when I have a family subscription?

PlanFamily Country Uk Device(s8) My Question or Issue Why do I still see advert for premium every time I load spotify when I have a family subscription? I've logged in/out. Uninstalled and reinstalled the app. Cleared the cache. Force stopped. Reboot...

Newbie

  Plan Family   Country  Uk   Device (s8)   My Question or Issue  Why do I still see advert for premium every time I load spotify when I have a family subscri...

hughbetcha86

Gig Goer

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Can't Remove Song From Favorites?

I pressed the heart button on a song, and then decided to unlike it in the 'preview' of my favorites Playlist. Even when I dislike it, it doesn't go away! (same for when neither the cross or heart is pressed) There is no 'remove from playlist' button...

Newbie

I pressed the heart button on a song, and then decided to unlike it in the 'preview' of my favorites Playlist. Even when I dislike it, it doesn't go away! (same for when neither the cross or heart is...

Loxer

Community Legend

1314 Views

1 replies

0 likes

  • 1314 Views
  • 1 replies
  • 0 likes

Configuración

Tengo varias dudas.Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y resulta que buscando una cancion que queria oir no me d...

Casual Listener

Tengo varias dudas. Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y re...

687 Views

0 replies

0 likes

  • 687 Views
  • 0 replies
  • 0 likes

Solved!! [All Mobile] Full-Screen Album Artwork

PlanPremiumDevice(All Mobile Devices)Operating System(All Mobile Operating Systems) My Question or Issue I have seen the full-screen album art feature used for the free plan, as well as in mainstream playlists such as "Rap Caviar", "Hot Country", and...

Casual Listener

Plan Premium Device (All Mobile Devices) Operating System (All Mobile Operating Systems)   My Question or Issue  I have seen the full-screen album art feature used for the...

Loxer

Community Legend

18236 Views

1 replies

0 likes

  • 18236 Views
  • 1 replies
  • 0 likes

Volume problem

When the volume start or I tap the music it get loudly but later become a poor sound and i cant hear it like when i download the app help pls, i pay premium and this isn't what i want

Newbie

When the volume start or I tap the music it get loudly but later become a poor sound and i cant hear it like when i download the app help pls, i pay premium and this isn't what i want 😞  

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Não consigo abrir minha conta no spotify no celular!

Eu tinha a conta premium mas não tive como seguir e então passei pra conta free desde então não consigo logar no aplicativo do spotify. Alguém pode me ajudar por favor ?

Newbie

Eu tinha a conta premium mas não tive como seguir e então passei pra conta free desde então não consigo logar no aplicativo do spotify. Alguém pode me ajudar por favor ? 

Bittencourt

Spotify Star

899 Views

1 replies

0 likes

  • 899 Views
  • 1 replies
  • 0 likes

Beta Testing

PlanFree/PremiumCountry Device(Motorola E4 Plus)Operating SystemAndroid My Question or Issue Have no idea why Spotify insists on removing features for the sake of "beta testing". I'm guessing you're getting people leaving in droves. The radio station...

Newbie

Plan Free/Premium Country   Device (Motorola E4 Plus) Operating System Android   My Question or Issue  Have no idea why Spotify insists on removing features for the sake of "...

736 Views

0 replies

0 likes

  • 736 Views
  • 0 replies
  • 0 likes

Ideas: make it possible to access playlists from home and make it easier to access equalizer

OK so I use Spotify in my car, at my PC and with headphones on gaming consoles. In my car: I want to go straight to playlists and the equalizer without navigating a bunch of artists/radio channels/concert shows/stuff I don't care about. 1. My headpho...

Newbie

OK so I use Spotify in my car, at my PC and with headphones on gaming consoles.   In my car:   I want to go straight to playlists and the equalizer without navigating a bunch of artists...

Loxer

Community Legend

748 Views

1 replies

1 likes

Equalizer
Playlists
  • 748 Views
  • 1 replies
  • 1 likes

Return the old ui?

PlanFreeCountry United StatesDevice(LG Stylo 3)Operating System(Android nougat) My Question or Issue I had recently gotten a phone and installed Spotify on it and found that there is a new ui for new users on a free plan, I have Spotify on many devic...

Newbie

Plan Free Country  United States Device (LG Stylo 3) Operating System (Android nougat)   My Question or Issue  I had recently gotten a phone and installed Spotify on it ...

Loxer

Community Legend

1240 Views

1 replies

1 likes

  • 1240 Views
  • 1 replies
  • 1 likes