Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5349 Views

0 replies

6 likes

  • 5349 Views
  • 0 replies
  • 6 likes

Superuser Contribution Daily Mix not working.

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the daily mix was "in the works" but now o don't get this ...

Visitor

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the dai...

cantibarra

Newbie

6073 Views

2 replies

1 likes

  • 6073 Views
  • 2 replies
  • 1 likes

Unable to follow artists

The artists I've followed disappear as if I've haven't followed, then I try to follow them again or even a new artist and the app doesn't let me so whenever I want to find an artist, I have to search for them every time since it doesn't appear on my ...

Newbie

The artists I've followed disappear as if I've haven't followed, then I try to follow them again or even a new artist and the app doesn't let me so whenever I want to find an artist, I have to search...

373 Views

0 replies

3 likes

  • 373 Views
  • 0 replies
  • 3 likes

Tenho spotify Premium, alguns minutos após colocar no Bluetooth, seja no wi fi em casa ou usando me

Spoiler (Highlight to read)Tenho o spotify Premium no Samsung S8, e quando estou no bluetooth seja pelo Wifi em casa seja no carro usando meu pacote de dados ele simplesmente para de funcionar .já tirei meu cartão SD, já desinstalei limpei cache e na...

Newbie

Tenho o spotify Premium no Samsung S8, e quando estou no bluetooth  seja pelo Wifi em casa seja no carro usando meu pacote de dados ele simplesmente para de funcionar .já tirei meu cartão SD, já...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

I can not get into spotify by my Samsung Galaxy J5

I can not get into spotify by my Samsung Galaxy J5, every time I try to enter it gets loaded and then says "We're in trouble, try again later." , what do I do ?

Newbie

I can not get into spotify by my Samsung Galaxy J5, every time I try to enter it gets loaded and then says "We're in trouble, try again later." , what do I do ?

673 Views

0 replies

0 likes

  • 673 Views
  • 0 replies
  • 0 likes

Can't log into the app AT ALL

Every time I try logging into the app it says the password or username is incorrect. Even when I did it with Facebook it instantly logged me out and said “either username or password is incorrect”.

Newbie

Every time I try logging into the app it says the password or username is incorrect. Even when I did it with Facebook it instantly logged me out and said “either username or password is incorrect”.

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Error, Maximum amount of downloads reach.

I have just less than 2 GB left of storage on my Samasung Galaxy S8 and I get this error message. Is there a finite amount of songs that I can download ??? I thought I was free to download unroll my storage was full.Please advise me on what I can do ...

Casual Listener

I have just less than 2 GB left of storage on my Samasung Galaxy S8 and I get this error message. Is there a finite amount of songs that I can download ???  I thought I was free to download unr...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Cache delete

If i delete my cache-data or my details from my mobile. Are my playlist on my mac than also gone ?

Newbie

If i delete my cache-data or my details from my mobile. Are my playlist on my mac than also gone ?

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Can't search inside playlist

So I'm using a galaxy s9+ and an OnePlus 3T and they both have this problem where when I want to search inside one of my playlists the song I searched for will show up but then the first song of the playlist gets played when I select the searched son...

Newbie

So I'm using a galaxy s9+ and an OnePlus 3T and they both have this problem where when I want to search inside one of my playlists the song I searched for will show up but then the first song of the ...

1072 Views

0 replies

1 likes

  • 1072 Views
  • 0 replies
  • 1 likes

Spotify loss of sound in training mode with Samsung Gear Sport

The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works in the beginning of the workout2. after some minutes, the watch notifies me about pace hr ect.3. When spotify takes control again there is...

Casual Listener

The spotify app works ok until I use the app in training mode with the samsung sport gear watch 1. Spotify works in the beginning of the workout 2. after some minutes, the watch notifies me about p...

nqp8wb-s_y8xg

Casual Listener

1009 Views

1 replies

2 likes

  • 1009 Views
  • 1 replies
  • 2 likes

Unable to play local files on mobile

I wanted to add new songs I downloaded into Spotify. While it can be played on the desktop app, I am unable to open nor download into my phone. I tried re-downloading rhe playlists that contains both existing and the new local files songs, but it did...

Casual Listener

I wanted to add new songs I downloaded into Spotify. While it can be played on the desktop app, I am unable to open nor download into my phone.   I tried re-downloading rhe playlists that cont...

venhsu

Casual Listener

974 Views

2 replies

0 likes

  • 974 Views
  • 2 replies
  • 0 likes

Álbum desapareceu da noite pro dia

O álbum The Final Cut do Pink Floyd sumui, quer dizer, todas as músicas do álbum estão desaparecidas.O que eu devo fazer pra resolver esse problema?

Newbie

O álbum The Final Cut do Pink Floyd sumui, quer dizer, todas as músicas do álbum estão desaparecidas. O que eu devo fazer pra resolver esse problema?

Bittencourt

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Help with shuffle and song searching

Firstly my issue with shuffle. Everytime I open Spotify and go to start playing shuffle is always off by default. Whenever I turn it on it works as intended until I select a song from my playlist and then it turns shuffle off again. This is only an i...

Newbie

Firstly my issue with shuffle. Everytime I open Spotify and go to start playing shuffle is always off by default. Whenever I turn it on it works as intended until I select a song from my playlist and...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Sptofiy not working on mobile data

Spotify recently stopped working when i use my mobile data, but works perfectly on wifi. i have checked and data usage on spotify is enabled, so i don't know what else the problem could be. i have looked at other threads here and have tried everythin...

Newbie

Spotify recently stopped working when i use my mobile data, but works perfectly on wifi. i have checked and data usage on spotify is enabled, so i don't know what else the problem could be. i have lo...

1311 Views

0 replies

0 likes

sptoft
  • 1311 Views
  • 0 replies
  • 0 likes

Android Bluetooth MAJOR issue - open for almost a year.

https://community.spotify.com/t5/Ongoing-Issues/Android-App-Transmit-Track-Info-via-Bluetooth/idi-p/2175715 Any news with that?

Gig Goer

https://community.spotify.com/t5/Ongoing-Issues/Android-App-Transmit-Track-Info-via-Bluetooth/idi-p/2175715   Any news with that?  

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Playing songs on artist but jumping to radio after one song

Hi. Suddenly getting this problem. I saw another forum thread from last year but didn't seem to have solution. I am going on am artist as i have always done, press on song, plays song, instead of going to number 2 or next song in top songs list, goes...

Casual Listener

Hi. Suddenly getting this problem. I saw another forum thread from last year but didn't seem to have solution. I am going on am artist as i have always done, press on song, plays song, instead of goi...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

EQ randomly changing

I'm on an S6 active, and my equalizer on spotify is constantly randomly changing - everything from the detailed settings, premade settings, and the two knob things. How can I stop this from happening?

Newbie

I'm on an S6 active, and my equalizer on spotify is constantly randomly changing - everything from the detailed settings, premade settings, and the two knob things. How can I stop this from happening?

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

Downloaded songs

I've downloaded Global top 50, today's top hits, mint, peaceful piano to my device. But when I go online and search for different songs all those playlists will soon be gone on the "recently played" section and there is no way for me to play those pl...

Casual Listener

I've downloaded Global top 50, today's top hits, mint, peaceful piano to my device. But when I go online and search for different songs all those playlists will soon be gone on the "recently played" ...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Local files

HiI've a problem since the beginning of the week. I can't navigate into my "Local Files" musics. Actually, i must read each "Local Files" music at the beginning. This problem is only here for my android phone. Someone has the same problem and have th...

Casual Listener

Hi I've a problem since the beginning of the week. I can't navigate into my "Local Files" musics. Actually, i must read each "Local Files" music at the beginning. This problem is only here for my an...

Praedith

Casual Listener

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
  • 0 likes

Can't login on Gear Sport Watch, an endless journey

As an avid runner, software engineer, and GPS watch developer/tester (Timex, Garmin) I'm baffled at the lack of priority and help related to Spotify on the Gear Sport. I'm unable to log into Spotify on the watch. I've read the pages of forum discussi...

Casual Listener

As an avid runner, software engineer, and GPS watch developer/tester (Timex, Garmin) I'm baffled at the lack of priority and help related to Spotify on the Gear Sport.  I'm unable to log into Sp...

1550 Views

0 replies

18 likes

  • 1550 Views
  • 0 replies
  • 18 likes

My best playlist

So, A couple moths ago one of my playlists got deleted for no reason nit by me. I got an answer for how to get it back and it worked. Today the same playlist was deleted again not by me and i can't recover it from the spotify support. I don't see the...

Casual Listener

So, A couple moths ago one of my playlists got deleted for no reason nit by me. I got an answer for how to get it back and it worked. Today the same playlist was deleted again not by me and i can't r...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes