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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5440 Views

0 replies

7 likes

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EQ randomly changing

I'm on an S6 active, and my equalizer on spotify is constantly randomly changing - everything from the detailed settings, premade settings, and the two knob things. How can I stop this from happening?

Newbie

I'm on an S6 active, and my equalizer on spotify is constantly randomly changing - everything from the detailed settings, premade settings, and the two knob things. How can I stop this from happening?

446 Views

0 replies

0 likes

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Downloaded songs

I've downloaded Global top 50, today's top hits, mint, peaceful piano to my device. But when I go online and search for different songs all those playlists will soon be gone on the "recently played" section and there is no way for me to play those pl...

Casual Listener

I've downloaded Global top 50, today's top hits, mint, peaceful piano to my device. But when I go online and search for different songs all those playlists will soon be gone on the "recently played" ...

271 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Local files

HiI've a problem since the beginning of the week. I can't navigate into my "Local Files" musics. Actually, i must read each "Local Files" music at the beginning. This problem is only here for my android phone. Someone has the same problem and have th...

Casual Listener

Hi I've a problem since the beginning of the week. I can't navigate into my "Local Files" musics. Actually, i must read each "Local Files" music at the beginning. This problem is only here for my an...

Praedith

Casual Listener

449 Views

2 replies

0 likes

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Can't login on Gear Sport Watch, an endless journey

As an avid runner, software engineer, and GPS watch developer/tester (Timex, Garmin) I'm baffled at the lack of priority and help related to Spotify on the Gear Sport. I'm unable to log into Spotify on the watch. I've read the pages of forum discussi...

Casual Listener

As an avid runner, software engineer, and GPS watch developer/tester (Timex, Garmin) I'm baffled at the lack of priority and help related to Spotify on the Gear Sport.  I'm unable to log into Sp...

1550 Views

0 replies

18 likes

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My best playlist

So, A couple moths ago one of my playlists got deleted for no reason nit by me. I got an answer for how to get it back and it worked. Today the same playlist was deleted again not by me and i can't recover it from the spotify support. I don't see the...

Casual Listener

So, A couple moths ago one of my playlists got deleted for no reason nit by me. I got an answer for how to get it back and it worked. Today the same playlist was deleted again not by me and i can't r...

234 Views

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Spotify on mobile can't update, but still prompting to

Hello, I've been looking all around for a similar topic, but didn't find anything and decided to start my own. Lately Spotify is constantly warning me that it cannot install an update because my version of Android is too low. When I had a Nexus 5 wit...

Casual Listener

Hello, I've been looking all around for a similar topic, but didn't find anything and decided to start my own.   Lately Spotify is constantly warning me that it cannot install an update becaus...

298 Views

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Android app not displaying track info when connected by Bluetooth

Hi I drive a 2015 Honda civic and when I connect to Spotify the display in the car states Samsung S8. No track info is displayed. Anyway around this? The track can still be changed.

Newbie

Hi  I drive a 2015 Honda civic and when I connect to Spotify the display in the car states Samsung S8. No track info is displayed. Anyway around this? The track can still be changed. 

219 Views

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Song skipping to the first song of the playlist

I have seen this topic discussed in the desktop section of this forum one year ago. Well I am having it on my Android phone since this morning. No matter what song I play in a playlist, it skips to the first song of the playlist. Driving me crazy. An...

Casual Listener

I have seen this topic discussed in the desktop section of this forum one year ago. Well I am having it on my Android phone since this morning. No matter what song I play in a  playlist, it skip...

311 Views

0 replies

0 likes

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No tengo opción almacenamiento

Hola! Tengo un samsung s8+ (sin tarjeta de memoria) no me aparece la opción almacenamiento. Q puedo hacer?

Newbie

Hola! Tengo un samsung s8+ (sin tarjeta de memoria) no me aparece la opción almacenamiento. Q puedo hacer?

GonzaEscobar234

Regular

345 Views

1 replies

0 likes

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Disable "Talk to Spotify" pop up

Every time I open the app I get this pop up and it gets in the way of using the app, is there a way to disable it? As far as my user experience goes this is an ad and I'm paying for premium to not see or hear ads. You have a new feature? Cool. Tell m...

Casual Listener

Every time I open the app I get this pop up and it gets in the way of using the app, is there a way to disable it? As far as my user experience goes this is an ad and I'm paying for premium to not se...

382 Views

0 replies

0 likes

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No deja cambiar localización de descarga

No me aparece la opción para descargar la música en mi tarjeta sd. El celular es un Moto G4.

Newbie

No me aparece la opción para descargar la música en mi tarjeta sd. El celular es un Moto G4.

468 Views

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Solved!! Spotify looks different on other people phones with same as mine,

Spotify looks completely different and revamped on my friend's phone but still looks old to me, no updates available how can I get the new interface?

Casual Listener

Spotify looks completely different and revamped on my friend's phone but still looks old to me, no updates available how can I get the new interface?

Joe

Community Legend

10776 Views

3 replies

0 likes

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Ad skipping video, spotify wont let me click to watch it.

After watching the first video when I open my playlist, the next one says click here to watch. However, after unlocking my phone to click, a page pops up that says thanks to the following sponsor. If I click on it nothing happens. If I swipe it away ...

Newbie

After watching the first video when I open my playlist, the next one says click here to watch. However, after unlocking my phone to click, a page pops up that says thanks to the following sponsor. If...

382 Views

0 replies

1 likes

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  • 1 likes

Spotify only works intermittently over Android Auto

Hi, any help on the following would be appreciated... I have Spotify premium linked to my Google Assistant and have no problem using voice commands to play Spotify over our google homes in the house. Over Android Auto, it only works intermittently. I...

Newbie

Hi, any help on the following would be appreciated... I have Spotify premium linked to my Google Assistant and have no problem using voice commands to play Spotify over our google homes in the house....

398 Views

0 replies

2 likes

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Spotify edge Galaxy S8+

Hello! i downloaded Edge Spotify i added my Playlist on it but i still can't see my playlist, what i only see is the name of my Playlist and at the left side: "click item to open playlist in spotify long click item to show playlist details" i dont se...

Casual Listener

Hello!   i downloaded Edge Spotify i added my Playlist on it but i still can't see my playlist, what i only see is the name of my Playlist and at the left side: "click item to open playlist in...

steppy006

Casual Listener

544 Views

2 replies

0 likes

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listening to all playlists created

How can I configure Spotify to go to the next playlist, I have created, when one ends.Currently when one playlist of mine ends, it automatically goes to "recommended songs" Please help.

Newbie

How can I configure Spotify to go to the next playlist, I have created,  when one ends. Currently when one playlist of mine ends, it automatically goes to "recommended songs"     Pl...

247 Views

0 replies

0 likes

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Need Help with the 'random play' feature

Hello Spotify-Community,I tested Spotify Premium and it ran out, sounds logical, but I enabled the 'random play' feature, now I can't disable it. Now the problem is, when I search for any song and I want to play it, another song is playing because of...

Newbie

Hello Spotify-Community, I tested Spotify Premium and it ran out, sounds logical, but I enabled the 'random play' feature, now I can't disable it. Now the problem is, when I search for any song and ...

278 Views

0 replies

0 likes

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Solved!!Superuser Contribution Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es bastante molesto. He probado con los permisos de Spo...

Newbie

Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es b...

Ivan

Spotify Legend

938 Views

2 replies

0 likes

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Like /dislike buttons are missing

Suddenly the tracks like / dislike buttons are missing. What happened? 

Newbie

Suddenly the tracks like / dislike buttons are missing. What happened? 

428 Views

0 replies

1 likes

  • 428 Views
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  • 1 likes