Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55029 Views
  • 68 replies
  • 25 likes
  • 55029 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27774 Views
  • 5 replies
  • 0 likes
  • 27774 Views
  • 5 replies
  • 0 likes

Can't get the new Spotify experience

Hi. I'm using Spotify free on a Samsung Galaxy S8+ (Android 8.0.0), and I have the app updated (version 8.4.54.536). However, none of the promised new features are present! No Data Saver, no on-demand playlists, nothing. It's the same as it has alway...

  • Visitor
  • Hi. I'm using Spotify free on a Samsung Galaxy S8+ (Android 8.0.0), and I have the app updated (version 8.4.54.536). However, none of the promised new features are present! No Data Saver, no on-deman...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Like button problem with new update.

I have a problem with the like button on my Spotify app on Android. I downloaded the latest version of Spotify and it seems to not add songs to my favourite tracks. Does anyone have this same problem?

  • Visitor
  • I have a problem with the like button on my Spotify app on Android. I downloaded the latest version of Spotify and it seems to not add songs to my favourite tracks. Does anyone have this same problem?
  • songassistant
  • Composer
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Problems during surfing and not reported crashes

Hi.. First of all I'm going to try to explain my problem, but my english is not perfect. I have a Galaxy Note 8. Always I'm listening to the music and surf on the internet at the same time, the loudness is going to be very quite.. The other problem I...

  • Newbie
  • Hi.. First of all I'm going to try to explain my problem, but my english is not perfect.   I have a Galaxy Note 8. Always I'm listening to the music and surf on the internet at the same time, ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

How can I stop Spotify starting automatically when connected on bluetooth?

Everytime I connect my android with my car via bluetooth, the Spotify app starts automatically, playing songs and averything. But I don't want that. Sometimes I need to connect to listen to some audio-classes or other stuffs, but the Spotify app anno...

  • Newbie
  • Everytime I connect my android with my car via bluetooth, the Spotify app starts automatically, playing songs and averything.   But I don't want that. Sometimes I need to connect to listen to ...
  • 1372 Views
  • 0 replies
  • 18 likes
  • 1372 Views
  • 0 replies
  • 18 likes

Filter feature is bugged on android app

Filtering for specific songs on a playlist is bugged. After filtering for a specific song/artist and selecting the song you want to play the app instead plays what would song be in that position on the screen if no filter were applied. The filter app...

  • Regular
  • Filtering for specific songs on a playlist is bugged. After filtering for a specific song/artist and selecting the song you want to play the app instead plays what would song be in that position on t...
  • v02s_i-sv4j3i
  • Casual Listener
  • 655 Views
  • 4 replies
  • 1 likes
  • bug
  • 655 Views
  • 4 replies
  • 1 likes

Tracks appear in random order when adding an album to a playlist

The past week all the songs in my playlist have been in random order. I've tried removing an album manually and re-adding it but the songs are still in random order (track 3 before 1, then 6, then 2, etc), even if I sort by album.

  • Casual Listener
  • The past week all the songs in my playlist have been in random order. I've tried removing an album manually and re-adding it but the songs are still in random order (track 3 before 1, then 6, then 2,...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Latest update

I have found some problems with the latest update, 1. When i filter a song and try to click it it just playes the song "behind it" for example i have 4 songs in my playlist and filter one of them it will play the first song in my playlist because its...

  • Casual Listener
  • I have found some problems with the latest update, 1. When i filter a song and try to click it it just playes the song "behind it" for example i have 4 songs in my playlist and filter one of them it ...
  • ri0z
  • Casual Listener
  • 401 Views
  • 1 replies
  • 2 likes
  • 401 Views
  • 1 replies
  • 2 likes

Superuser Contribution Other apps

Hi can we use other apps like eq and amps too get more personal sound preference.

  • Casual Listener
  • Hi can we use other apps like eq and amps too get more personal sound preference. 
  • Plasticman53
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Shuffle and repeat turn off constantly

Hi, as the title say, I've had to manually turn back on shuffle and repeat all day today like 20 times (No joke) I have re-nstalled but the same still happens? Any ideas?

  • Casual Listener
  • Hi, as the title say, I've had to manually turn back on shuffle and repeat all day today like 20 times (No joke) I have re-nstalled but the same still happens?   Any ideas?
  • hypooo2k17
  • Casual Listener
  • 673 Views
  • 2 replies
  • 0 likes
  • repeat
    shuffle
  • 673 Views
  • 2 replies
  • 0 likes

Car Stereo skip buttons, repeat not working.

Hi, after the latest update, my Car Stereo (Sony MEX BT player) - will no longer skip tracks when connecetd to Spotify on my Pixel XL. I have double checked the car stereo buttons which all work in other modes like Radio, USB, etc. It has only stoppe...

  • Newbie
  • Hi, after the latest update, my Car Stereo (Sony MEX BT player) - will no longer skip tracks when connecetd to Spotify on my Pixel XL.  I have double checked the car stereo buttons which all wor...
  • 468 Views
  • 0 replies
  • 0 likes
  • 468 Views
  • 0 replies
  • 0 likes

Search not working

I've noticed that recently any time I want to search a specific song from my playlist if I press the song I was it starts playing a completely different song the search function is basically unusable for me at the moment

  • Casual Listener
  • I've noticed that recently any time I want to search a specific song from my playlist if I press the song I was it starts playing a completely different song the search function is basically unusable...
  • b4xugr6_i-y1e
  • Newbie
  • 401 Views
  • 3 replies
  • 2 likes
  • 401 Views
  • 3 replies
  • 2 likes

S3 Gear frontier Offline Music doesn't work

Hi, Sorry for my bad English. I became a S3 Gear Frontier to use it in the Gym, for music without Smartphone I download the Playlists, and all work fine..... to the moment without WLAN or Smartphone connection. At this moment I can't play tMusic, cha...

  • Casual Listener
  • Hi,    Sorry for my bad English.    I became a S3 Gear Frontier to use it in the Gym, for music without Smartphone   I download the Playlists, and all work fine..... to...
  • 335 Views
  • 0 replies
  • 1 likes
  • 335 Views
  • 0 replies
  • 1 likes

Spotify deleting my offline songs

I can download my songs for offline use. I can listen to the songs when I am offline. But over the last week Spotify wiped out my 2000+ songs 3 times and blacked them out, so I couldn't listen to them. This is a complete waste of data AND energy usag...

  • Regular
  • I can download my songs for offline use. I can listen to the songs when I am offline.   But over the last week Spotify wiped out my 2000+ songs 3 times and blacked them out, so I couldn't list...
  • aljohnston112
  • Regular
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Playing single interprets inside a Playlist doesn't work

So, had anyone else have the issue that when you search for a specific artist inside of your big playlist and you try to play a song, the selected song won't start, but rather another song in the playlist. It's kinda weird to describe but every time ...

  • Newbie
  • So, had anyone else have the issue that when you search for a specific artist inside of your big playlist and you try to play a song, the selected song won't start, but rather another song in the pla...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

play/pause feature not responding at times

so if I'm in the spotify app no problem. if I'm not, either different app or screen off google assistant says asking spotify to play song...nothing happens...also my headphones will not resume the song but will pause it. However if I double click the...

  • Newbie
  • so if I'm in the spotify app no problem. if I'm not, either different app or screen off google assistant says asking spotify to play song...nothing happens...also my headphones will not resume the so...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Local files won't let me play from specific points of the song

The local files on my phone (S6) won't let me play from a specific point of the song. For example, if I wanted to listen to a song from 2 minutes in, it will only restart the song and that's all I can do. I didn't think it would be much of an issue b...

  • Newbie
  • The local files on my phone (S6) won't let me play from a specific point of the song. For example, if I wanted to listen to a song from 2 minutes in, it will only restart the song and that's all I ca...
  • k-mmeo6x4g_kg
  • Regular
  • 418 Views
  • 2 replies
  • 2 likes
  • 418 Views
  • 2 replies
  • 2 likes

Skipping to certain sections of local files won't work.

So this just started happening a few days ago. For all my local/files mp3 files, I've been having a problem where if I wanted to skip to a certain section of the song, it would rather just start at the beginning rather than the desired time section. ...

  • Regular
  • So this just started happening a few days ago.   For all my local/files mp3 files, I've been having a problem where if I wanted to skip to a certain section of the song, it would rather just s...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

[ANDROID] Spotify stops play and resets to 0:00 when opening other apps ( Google Maps, Spotify)

Ive tried this on bluetooth, off bluetooth but havent been able to try it while connected to headphones but its frustrating whenever I open another app to either get directions or check a photo/take a photo and my music completely quits. Anyone have ...

  • Newbie
  • Ive tried this on bluetooth, off bluetooth but havent been able to try it while connected to  headphones but its frustrating whenever I open another app to either get directions or check a photo...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Shuffle function does not maintain

Hi, I have a Moto Z2. The App does not maintain the shuffle mode, when I choose another playlist or song manually. Every time I choose one of those, the shuffle function turns off.

  • Newbie
  • Hi, I have a Moto Z2.   The App does not maintain the shuffle mode, when I choose another playlist or song manually. Every time I choose one of those, the shuffle function turns off. &nb...
  • 250 Views
  • 0 replies
  • 6 likes
  • 250 Views
  • 0 replies
  • 6 likes

The app doesnt work.

When i open it the whole screen gets black and stops working. Then closes itself. Its been like this since friday! Please help me!

  • Casual Listener
  • When i open it the whole screen gets black and stops working. Then closes itself. Its been like this since friday! Please help me!
  • Nico
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes