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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Superuser Contribution spotify offline not working

last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...

  • Casual Listener
  • last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...
  • Alfredo
  • Roadie
  • 4233 Views
  • 3 replies
  • 0 likes
  • 4233 Views
  • 3 replies
  • 0 likes

Shuffle stops when picking a song

PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...

  • Newbie
  • Plan Premium Country France  Device OnePlus5 Operating System Android   My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...
  • Footballroybal
  • Composer
  • 572 Views
  • 1 replies
  • 2 likes
  • 572 Views
  • 1 replies
  • 2 likes

Radio not available on new android app

PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...

  • Newbie
  • Plan Free Country   Device Samsuing Galaxy Operating System Android   My Question or Issue  The radio option on the new upgrade of the spotify app is no longer there. I have ...
  • Joe
  • Community Legend
  • 1532 Views
  • 6 replies
  • 2 likes
  • 1532 Views
  • 6 replies
  • 2 likes

radio

radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...

  • Casual Listener
  •   radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...
  • Footballroybal
  • Composer
  • 283 Views
  • 1 replies
  • 1 likes
  • 283 Views
  • 1 replies
  • 1 likes

Google Pixel 2 Equalizer Music Quality glitch

Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...

  • Regular
  • Hello support team, I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018).   The issue is reproducible on my device. Turn off the buildin EQ fro...
  • k_d5e9-qvs9je
  • Regular
  • 1355 Views
  • 1 replies
  • 0 likes
  • 1355 Views
  • 1 replies
  • 0 likes

Daily mix and made for you not working

PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.

  • Newbie
  • Plan Premium  Country   Device Samsung 8 Operating System Android    My Question or Issue  Daily mix and made for you not working. Nothing comes up. Already tried l...
  • 984 Views
  • 0 replies
  • 1 likes
  • 984 Views
  • 0 replies
  • 1 likes

Why can't I download songs for offline use on my gear 3?

PlanPremiumDeviceSamsung gear 3My Question or Issue I am connected to Wi-Fi, so why can't I download?

  • Visitor
  • Plan Premium Device Samsung gear 3 My Question or Issue  I am connected to Wi-Fi, so why can't I download?
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Superuser Contribution Smartwatch

Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, apple or garmin smartwatches that are compatible whit...

  • Casual Listener
  • Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, ap...
  • blckft
  • Newbie
  • 6908 Views
  • 2 replies
  • 0 likes
  • 6908 Views
  • 2 replies
  • 0 likes

Podcast underplayed option gone ?

Since the update there is not an option to show just the unplayed podcast. Am I missing something here or did you take out a very handy option ?

  • Newbie
  • Since the update there is not an option to show just the unplayed podcast.  Am I missing something here or did you take out a very handy option ?
  • Jdjesse
  • Newbie
  • 392 Views
  • 1 replies
  • 1 likes
  • 392 Views
  • 1 replies
  • 1 likes

My library songs don't sync properly

PlanPremiumCountryBrazilDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1 NougatWindows 7 Professional 64 bit My Question or IssueSo I just signed Premium, and yesterday I was adding songs to my library through the Windows client, and today th...

  • Newbie
  • Plan Premium Country Brazil Device Motorola Moto E4 Plus Operating System Android 7.1.1 Nougat Windows 7 Professional 64 bit   My Question or Issue So I just signed Premium, and yeste...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Musica entrecortada

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundos. Luego se escucha perfectamente, pero es una situación molesta. Me pasa ...

  • Newbie
  • Plan Premium Country Argentina Device Samsung Galaxy S6 Operating System Android 7.0   Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundo...
  • 788 Views
  • 0 replies
  • 1 likes
  • 788 Views
  • 0 replies
  • 1 likes

Solved!! [bug] Filter inside a playlist

Hello, i have a problem with the filter option on my playlist, everytime i search for a specific song using the filter option it won't play the good music but a totaly other one I have tried to unistal, reboot, ...and it totaly work on my desktop And...

  • Regular
  • Hello,  i have a problem with the filter option on my playlist,  everytime i search for a specific song using the filter option it won't play the good music but a totaly other one  ...
  • Kahadok
  • Regular
  • 2244 Views
  • 14 replies
  • 1 likes
  • 2244 Views
  • 14 replies
  • 1 likes

Playlist Song Search Bug

Hey, when I search for a certain song or a group in my own public playlist it doesn't play that song. For example I'm searching Nightwish in my playlist, it gives me the results that I want BUT when I click on a song it plays from the very start of m...

  • Regular
  • Hey, when I search for a certain song or a group in my own public playlist it doesn't play that song. For example I'm searching Nightwish in my playlist, it gives me the results that I want BUT when ...
  • Mauricio936
  • Regular
  • 2948 Views
  • 17 replies
  • 7 likes
  • 2948 Views
  • 17 replies
  • 7 likes

WLAN speakers (Raumfeld) not available

PlanPremiumCountryGermany DeviceanyOperating SystemAndroid 8.1 My Question or IssueHi!Since the activation of a firewall controlling traffic in my local network (incl. WLAN) I cannot see any speakers in the spotify app.However, I can use the speakers...

  • Regular
  • Plan Premium Country Germany  Device any Operating System Android 8.1   My Question or Issue Hi! Since the activation of a firewall controlling traffic in my local network (incl....
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Playlist

My Question or Issue Hello everybody,I have a question. Is it possible to stop the playlist when the last song has played? It starts everytime again with the first song, but it must stop. Is this possible? I don't know how to do this.

  • Newbie
  • My Question or Issue   Hello everybody, I have a question. Is it possible to stop the playlist when the last song has played? It starts everytime again with the first song, but it must stop. ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Please go online to connect to Spotify

I was listening to my playlist today. I wasn't in my house so I had the Offline Sesion ON. Then, suddenly, I was logged out without any warning. I tried to relog and it said "You are currently set to offline. Please go online to connect to Spotify."....

  • Newbie
  • I was listening to my playlist today. I wasn't in my house so I had the Offline Sesion ON. Then, suddenly, I was logged out without any warning. I tried to relog and it said "You are currently set to...
  • andystephen
  • Regular
  • 14129 Views
  • 30 replies
  • 18 likes
  • 14129 Views
  • 30 replies
  • 18 likes

Playing edited versions of explicit songs on Spotify Radio

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueIf I toggle the allow explicit content option off, then one of my artist radio stations that I listen to stops playing all the music by that artist. This art...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue If I toggle the allow explicit content option off, then one of my artist rad...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

[Android] Spotify playlist,followers,Internet profile,sorting music

PlanFreeCountryItalyDevice(Sony Z3C,Samsung tablet)Operating System(Android KK) My Question or Issue Hi, about my account -Android with Kitkat and newest version/gui, Spotify Free version,smartphone.I have 92 playlists(most of them are mine,a bunch a...

  • Casual Listener
  • Plan Free Country Italy Device (Sony Z3C,Samsung tablet) Operating System (Android KK)   My Question or Issue   Hi, about my account   -Android with Kitkat and newest vers...
  • Footballroybal
  • Composer
  • 449 Views
  • 1 replies
  • 1 likes
  • 449 Views
  • 1 replies
  • 1 likes

Spotify connect starts and stops at random

My Question or IssueUsing spotify connect at home. Without changing any settings, since about a week the music starts and stops at random. Having to press play to restart the music from time to time is annoying, but music that starts to blast through...

  • Newbie
  • My Question or Issue Using spotify connect at home. Without changing any settings, since about a week the music starts and stops at random. Having to press play to restart the music from time to tim...
  • pdhoff
  • Casual Listener
  • 525 Views
  • 1 replies
  • 2 likes
  • 525 Views
  • 1 replies
  • 2 likes

[Android] The App takes a lot to start working after I open it

Hello,I'm have a Premium version of Spotify, but I'm having some trouble with the app on Android.After I open Spotify it takes a lot to start working properly (2-3 minutes or more), by this I mean that if I try to do something it starts loading ang g...

  • Newbie
  • Hello, I'm have a Premium version of Spotify, but I'm having some trouble with the app on Android. After I open Spotify it takes a lot to start working properly (2-3 minutes or more), by this I mea...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes