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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6000 Views

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7 likes

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Alphabetical sorting bug

The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, recently added etc. For example instead of sorting the ...

Regular

The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, rece...

Spongeloaf

Regular

5795 Views

26 replies

16 likes

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  • 16 likes

Playlist Name

Hi, In the past, when creating a new playlist with a whole album, the playlist name was pre-filed with -, that was great.Now the playlist name (when you click on ignore because you don't want to type one manually) is just Playlist with an incremental...

Music Fan

Hi,   In the past, when creating a new playlist with a whole album, the playlist name was pre-filed with <artiste>-<album name>, that was great. Now the playlist name (when you cl...

2902 Views

0 replies

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Spotify won't start

Hi people,I would very much appreciate some help in trying to get Spotify to work on my old Android device. It's a Sony walkman model nwz-f805 running on Android 4.0.4. I can't update it any further so updating the OS is not an option. I have Spotify...

Newbie

Hi people, I would very much appreciate some help in trying to get Spotify to work on my old Android device. It's a Sony walkman model nwz-f805 running on Android 4.0.4. I can't update it any f...

353 Views

0 replies

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Cannot remove notification icon from Spotify App icon

Hi I am running Spotify version 8.4.52.812 on an Galaxy S8 with all up to date software. There is a red notification icon on my Spotify app that I just cannot remove or find a reason for it being there. I have looked through every option I can think ...

Casual Listener

Hi    I am running Spotify version 8.4.52.812 on an Galaxy S8 with all up to date software.   There is a red notification icon on my Spotify app that I just cannot remove or find a...

nic_lawton

Casual Listener

1347 Views

2 replies

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Search function does not work within playlist

Hi all First post here, so if this is a known issue please direct me to the thread. I am running Spotify 8.4.52.812 on a Samsung Galaxy s8 with all up to date software. As of about 2 weeks ago, the search function within a playlist does not work. Say...

Casual Listener

Hi all   First post here, so if this is a known issue please direct me to the thread.   I am running Spotify 8.4.52.812 on a Samsung Galaxy s8 with all up to date software.   As ...

jesperh2

Newbie

721 Views

2 replies

5 likes

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  • 2 replies
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Music Stops Playing Randomly

I was looking at the forums and noticed this was an issue a few years ago, but this is my first time experiencing said issue. Spotify will randomly stop playing every few minutes, anywhere from 10-30 minutes. It will completely exit out of the app as...

Casual Listener

I was looking at the forums and noticed this was an issue a few years ago, but this is my first time experiencing said issue.   Spotify will randomly stop playing every few minutes, anywhere f...

4-_kkqtzazsl3

Newbie

1979 Views

4 replies

0 likes

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Superuser Contribution Daily Mix not working.

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the daily mix was "in the works" but now o don't get this ...

Visitor

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the dai...

cantibarra

Newbie

6093 Views

2 replies

1 likes

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Unable to follow artists

The artists I've followed disappear as if I've haven't followed, then I try to follow them again or even a new artist and the app doesn't let me so whenever I want to find an artist, I have to search for them every time since it doesn't appear on my ...

Newbie

The artists I've followed disappear as if I've haven't followed, then I try to follow them again or even a new artist and the app doesn't let me so whenever I want to find an artist, I have to search...

381 Views

0 replies

3 likes

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Tenho spotify Premium, alguns minutos após colocar no Bluetooth, seja no wi fi em casa ou usando me

Spoiler (Highlight to read)Tenho o spotify Premium no Samsung S8, e quando estou no bluetooth seja pelo Wifi em casa seja no carro usando meu pacote de dados ele simplesmente para de funcionar .já tirei meu cartão SD, já desinstalei limpei cache e na...

Newbie

Tenho o spotify Premium no Samsung S8, e quando estou no bluetooth  seja pelo Wifi em casa seja no carro usando meu pacote de dados ele simplesmente para de funcionar .já tirei meu cartão SD, já...

295 Views

0 replies

0 likes

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I can not get into spotify by my Samsung Galaxy J5

I can not get into spotify by my Samsung Galaxy J5, every time I try to enter it gets loaded and then says "We're in trouble, try again later." , what do I do ?

Newbie

I can not get into spotify by my Samsung Galaxy J5, every time I try to enter it gets loaded and then says "We're in trouble, try again later." , what do I do ?

680 Views

0 replies

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Can't log into the app AT ALL

Every time I try logging into the app it says the password or username is incorrect. Even when I did it with Facebook it instantly logged me out and said “either username or password is incorrect”.

Newbie

Every time I try logging into the app it says the password or username is incorrect. Even when I did it with Facebook it instantly logged me out and said “either username or password is incorrect”.

274 Views

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Error, Maximum amount of downloads reach.

I have just less than 2 GB left of storage on my Samasung Galaxy S8 and I get this error message. Is there a finite amount of songs that I can download ??? I thought I was free to download unroll my storage was full.Please advise me on what I can do ...

Casual Listener

I have just less than 2 GB left of storage on my Samasung Galaxy S8 and I get this error message. Is there a finite amount of songs that I can download ???  I thought I was free to download unr...

411 Views

0 replies

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Cache delete

If i delete my cache-data or my details from my mobile. Are my playlist on my mac than also gone ?

Newbie

If i delete my cache-data or my details from my mobile. Are my playlist on my mac than also gone ?

449 Views

0 replies

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Can't search inside playlist

So I'm using a galaxy s9+ and an OnePlus 3T and they both have this problem where when I want to search inside one of my playlists the song I searched for will show up but then the first song of the playlist gets played when I select the searched son...

Newbie

So I'm using a galaxy s9+ and an OnePlus 3T and they both have this problem where when I want to search inside one of my playlists the song I searched for will show up but then the first song of the ...

1075 Views

0 replies

1 likes

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Spotify loss of sound in training mode with Samsung Gear Sport

The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works in the beginning of the workout2. after some minutes, the watch notifies me about pace hr ect.3. When spotify takes control again there is...

Casual Listener

The spotify app works ok until I use the app in training mode with the samsung sport gear watch 1. Spotify works in the beginning of the workout 2. after some minutes, the watch notifies me about p...

nqp8wb-s_y8xg

Casual Listener

1021 Views

1 replies

2 likes

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Unable to play local files on mobile

I wanted to add new songs I downloaded into Spotify. While it can be played on the desktop app, I am unable to open nor download into my phone. I tried re-downloading rhe playlists that contains both existing and the new local files songs, but it did...

Casual Listener

I wanted to add new songs I downloaded into Spotify. While it can be played on the desktop app, I am unable to open nor download into my phone.   I tried re-downloading rhe playlists that cont...

venhsu

Casual Listener

987 Views

2 replies

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Álbum desapareceu da noite pro dia

O álbum The Final Cut do Pink Floyd sumui, quer dizer, todas as músicas do álbum estão desaparecidas.O que eu devo fazer pra resolver esse problema?

Newbie

O álbum The Final Cut do Pink Floyd sumui, quer dizer, todas as músicas do álbum estão desaparecidas. O que eu devo fazer pra resolver esse problema?

Bittencourt

Spotify Star

441 Views

1 replies

0 likes

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Help with shuffle and song searching

Firstly my issue with shuffle. Everytime I open Spotify and go to start playing shuffle is always off by default. Whenever I turn it on it works as intended until I select a song from my playlist and then it turns shuffle off again. This is only an i...

Newbie

Firstly my issue with shuffle. Everytime I open Spotify and go to start playing shuffle is always off by default. Whenever I turn it on it works as intended until I select a song from my playlist and...

330 Views

0 replies

0 likes

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Sptofiy not working on mobile data

Spotify recently stopped working when i use my mobile data, but works perfectly on wifi. i have checked and data usage on spotify is enabled, so i don't know what else the problem could be. i have looked at other threads here and have tried everythin...

Newbie

Spotify recently stopped working when i use my mobile data, but works perfectly on wifi. i have checked and data usage on spotify is enabled, so i don't know what else the problem could be. i have lo...

1318 Views

0 replies

0 likes

sptoft
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Android Bluetooth MAJOR issue - open for almost a year.

https://community.spotify.com/t5/Ongoing-Issues/Android-App-Transmit-Track-Info-via-Bluetooth/idi-p/2175715 Any news with that?

Gig Goer

https://community.spotify.com/t5/Ongoing-Issues/Android-App-Transmit-Track-Info-via-Bluetooth/idi-p/2175715   Any news with that?  

338 Views

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