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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5490 Views

0 replies

7 likes

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Solved!!Superuser Contribution Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es bastante molesto. He probado con los permisos de Spo...

Newbie

Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es b...

Ivan

Spotify Legend

938 Views

2 replies

0 likes

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Like /dislike buttons are missing

Suddenly the tracks like / dislike buttons are missing. What happened? 

Newbie

Suddenly the tracks like / dislike buttons are missing. What happened? 

428 Views

0 replies

1 likes

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Offline Data not deletable

Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

Casual Listener

Hello,   I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

jjeeddss

Casual Listener

696 Views

5 replies

0 likes

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Daily Mix won't update

Hey,I'm a new Spotify Premium user,And I'm having an issue with the Daily Mix.When I just started using Spotify,I'd use it mainly to listen to my guilty pleasure tracks I didn't have in my library.Since then, I transferred my entire library onto spot...

Newbie

Hey, I'm a new Spotify Premium user, And I'm having an issue with the Daily Mix. When I just started using Spotify, I'd use it mainly to listen to my guilty pleasure tracks I didn't have in my li...

RobotWarrior

Composer

700 Views

1 replies

0 likes

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Cant delete my account

Hello people.I have a big Problem which i cant seem to solve. I had to reboot my android and i have a premium account here at Spotify. My account said that i am a free user, which im not. They already zook money from my account and i am very angry ab...

Newbie

Hello people. I have a big Problem which i cant seem to solve. I had to reboot my android and i have a premium account here at Spotify. My account said that i am a free user, which im not. They alre...

307 Views

0 replies

0 likes

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Marantz NR 1603 with no Spotity

I know there were problems with Marantz & Spotify last year but after the recent upgrade it has now disappeared from my machine altogether.How can I listen to spotify through my Marantz NR 1603 now?

Newbie

I know there were problems with Marantz & Spotify last year but after the recent upgrade it has now disappeared from my machine altogether. How can I listen to spotify through my Marantz NR 1603...

Joe

Community Legend

657 Views

1 replies

0 likes

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No playlist browsing over Bluetooth (BMW)

Hello, I'm using Spotify over a Bluetooth connection in my BMW. Unfortunately, I can only skip forward and back from one song in a playlist to the next, but there is no option to show the entire playlist and select the desired song directly.This work...

Newbie

Hello,   I'm using Spotify over a Bluetooth connection in my BMW. Unfortunately, I can only skip forward and back from one song in a playlist to the next, but there is no option to show the en...

1034 Views

0 replies

16 likes

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No puedo adelantar las canciones locales.

Soy premium. Antes podía adelantar las canciones locales normalmente, pero ahora no puedo. Todo normal con las canciones de la app de spotify, pero ¿Por qué no me deja adelantar las canciones locales? Es muy molesto.

Newbie

Soy premium. Antes podía adelantar las canciones locales normalmente, pero ahora no puedo. Todo normal con las canciones de la app de spotify, pero ¿Por qué no me deja adelantar las canciones locales...

5930 Views

0 replies

6 likes

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  • 6 likes

Android Auto / Spotify doesn't seem to be working at the moment. Update.

Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older posts (granting app permissions, restarting phone and ...

Casual Listener

Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older pos...

KevinRP

Casual Listener

821 Views

1 replies

1 likes

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Offline storage

Hi I have a P9Lite Android Spotify Premium I want to storage the download music in the sd card how can I change from internal memory to sd?

Newbie

Hi    I have a P9Lite Android  Spotify Premium  I want to storage the download music in the sd card how can I change from internal memory to sd?

412 Views

0 replies

0 likes

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The app closes when i stop the song

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the home, if I stop the song, the notification just disa...

Newbie

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the h...

265 Views

0 replies

0 likes

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I can't watch a music video on spotify

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

Newbie

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

347 Views

0 replies

0 likes

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Playlists imported from iTunes no longer able to played

Hi,I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the Android app, as if they were only on my computer or so...

Newbie

Hi, I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the A...

JanDC

Regular

607 Views

1 replies

2 likes

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Android 8.1 Bluetooth Issues

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix for this? I pay 10.67 usd a month and would like to ...

Newbie

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix f...

515 Views

0 replies

0 likes

Android
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Solved!! Duvida sobre apagar cache e dados

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular Estou querendo corrigir isso, se eu apertar na opção em configurações de apagar cache e dados...

Newbie

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular   Estou querendo corrigir isso, se ...

Bittencourt

Spotify Star

2500 Views

1 replies

0 likes

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No download quality setttings

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas?

Newbie

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas? 

304 Views

0 replies

0 likes

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LG V30+ music stops randomly

Since upgrading from apple to android iv had issues with Spotify , and it is my daily bread and butter. At the ost random times music will just stop playing . The app doesn't crash , the music just pauses . Causing me to have to get my phone out and ...

Newbie

Since upgrading from apple to android iv had issues with Spotify , and it is my daily bread and butter. At the ost random times music will just stop playing . The app doesn't crash , the music just p...

user-removed

Not applicable

1254 Views

3 replies

0 likes

Lg v30 stops
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new phone lost all songs and playlists

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

Newbie

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

378 Views

0 replies

0 likes

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Still receiving message notifications as interruptions even with my phone on DND

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music.Using a Huawei P20 lite, is there something I am missing?

Newbie

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music. Using a Huawei P20 lite, is there somet...

671 Views

0 replies

0 likes

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[android]No puedo loguear a la app. Configuración OffLine

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que la "configuración actual esta establecida en modo o...

Newbie

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que ...

381 Views

0 replies

0 likes

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