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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Error, Maximum amount of downloads reach.

I have just less than 2 GB left of storage on my Samasung Galaxy S8 and I get this error message. Is there a finite amount of songs that I can download ??? I thought I was free to download unroll my storage was full.Please advise me on what I can do ...

Casual Listener

I have just less than 2 GB left of storage on my Samasung Galaxy S8 and I get this error message. Is there a finite amount of songs that I can download ???  I thought I was free to download unr...

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Cache delete

If i delete my cache-data or my details from my mobile. Are my playlist on my mac than also gone ?

Newbie

If i delete my cache-data or my details from my mobile. Are my playlist on my mac than also gone ?

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Can't search inside playlist

So I'm using a galaxy s9+ and an OnePlus 3T and they both have this problem where when I want to search inside one of my playlists the song I searched for will show up but then the first song of the playlist gets played when I select the searched son...

Newbie

So I'm using a galaxy s9+ and an OnePlus 3T and they both have this problem where when I want to search inside one of my playlists the song I searched for will show up but then the first song of the ...

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Spotify loss of sound in training mode with Samsung Gear Sport

The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works in the beginning of the workout2. after some minutes, the watch notifies me about pace hr ect.3. When spotify takes control again there is...

Casual Listener

The spotify app works ok until I use the app in training mode with the samsung sport gear watch 1. Spotify works in the beginning of the workout 2. after some minutes, the watch notifies me about p...

nqp8wb-s_y8xg

Casual Listener

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Unable to play local files on mobile

I wanted to add new songs I downloaded into Spotify. While it can be played on the desktop app, I am unable to open nor download into my phone. I tried re-downloading rhe playlists that contains both existing and the new local files songs, but it did...

Casual Listener

I wanted to add new songs I downloaded into Spotify. While it can be played on the desktop app, I am unable to open nor download into my phone.   I tried re-downloading rhe playlists that cont...

venhsu

Casual Listener

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Álbum desapareceu da noite pro dia

O álbum The Final Cut do Pink Floyd sumui, quer dizer, todas as músicas do álbum estão desaparecidas.O que eu devo fazer pra resolver esse problema?

Newbie

O álbum The Final Cut do Pink Floyd sumui, quer dizer, todas as músicas do álbum estão desaparecidas. O que eu devo fazer pra resolver esse problema?

Bittencourt

Spotify Star

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Help with shuffle and song searching

Firstly my issue with shuffle. Everytime I open Spotify and go to start playing shuffle is always off by default. Whenever I turn it on it works as intended until I select a song from my playlist and then it turns shuffle off again. This is only an i...

Newbie

Firstly my issue with shuffle. Everytime I open Spotify and go to start playing shuffle is always off by default. Whenever I turn it on it works as intended until I select a song from my playlist and...

332 Views

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Sptofiy not working on mobile data

Spotify recently stopped working when i use my mobile data, but works perfectly on wifi. i have checked and data usage on spotify is enabled, so i don't know what else the problem could be. i have looked at other threads here and have tried everythin...

Newbie

Spotify recently stopped working when i use my mobile data, but works perfectly on wifi. i have checked and data usage on spotify is enabled, so i don't know what else the problem could be. i have lo...

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sptoft
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Android Bluetooth MAJOR issue - open for almost a year.

https://community.spotify.com/t5/Ongoing-Issues/Android-App-Transmit-Track-Info-via-Bluetooth/idi-p/2175715 Any news with that?

Gig Goer

https://community.spotify.com/t5/Ongoing-Issues/Android-App-Transmit-Track-Info-via-Bluetooth/idi-p/2175715   Any news with that?  

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Playing songs on artist but jumping to radio after one song

Hi. Suddenly getting this problem. I saw another forum thread from last year but didn't seem to have solution. I am going on am artist as i have always done, press on song, plays song, instead of going to number 2 or next song in top songs list, goes...

Casual Listener

Hi. Suddenly getting this problem. I saw another forum thread from last year but didn't seem to have solution. I am going on am artist as i have always done, press on song, plays song, instead of goi...

317 Views

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EQ randomly changing

I'm on an S6 active, and my equalizer on spotify is constantly randomly changing - everything from the detailed settings, premade settings, and the two knob things. How can I stop this from happening?

Newbie

I'm on an S6 active, and my equalizer on spotify is constantly randomly changing - everything from the detailed settings, premade settings, and the two knob things. How can I stop this from happening?

452 Views

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Downloaded songs

I've downloaded Global top 50, today's top hits, mint, peaceful piano to my device. But when I go online and search for different songs all those playlists will soon be gone on the "recently played" section and there is no way for me to play those pl...

Casual Listener

I've downloaded Global top 50, today's top hits, mint, peaceful piano to my device. But when I go online and search for different songs all those playlists will soon be gone on the "recently played" ...

277 Views

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Local files

HiI've a problem since the beginning of the week. I can't navigate into my "Local Files" musics. Actually, i must read each "Local Files" music at the beginning. This problem is only here for my android phone. Someone has the same problem and have th...

Casual Listener

Hi I've a problem since the beginning of the week. I can't navigate into my "Local Files" musics. Actually, i must read each "Local Files" music at the beginning. This problem is only here for my an...

Praedith

Casual Listener

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Can't login on Gear Sport Watch, an endless journey

As an avid runner, software engineer, and GPS watch developer/tester (Timex, Garmin) I'm baffled at the lack of priority and help related to Spotify on the Gear Sport. I'm unable to log into Spotify on the watch. I've read the pages of forum discussi...

Casual Listener

As an avid runner, software engineer, and GPS watch developer/tester (Timex, Garmin) I'm baffled at the lack of priority and help related to Spotify on the Gear Sport.  I'm unable to log into Sp...

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My best playlist

So, A couple moths ago one of my playlists got deleted for no reason nit by me. I got an answer for how to get it back and it worked. Today the same playlist was deleted again not by me and i can't recover it from the spotify support. I don't see the...

Casual Listener

So, A couple moths ago one of my playlists got deleted for no reason nit by me. I got an answer for how to get it back and it worked. Today the same playlist was deleted again not by me and i can't r...

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Spotify on mobile can't update, but still prompting to

Hello, I've been looking all around for a similar topic, but didn't find anything and decided to start my own. Lately Spotify is constantly warning me that it cannot install an update because my version of Android is too low. When I had a Nexus 5 wit...

Casual Listener

Hello, I've been looking all around for a similar topic, but didn't find anything and decided to start my own.   Lately Spotify is constantly warning me that it cannot install an update becaus...

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Android app not displaying track info when connected by Bluetooth

Hi I drive a 2015 Honda civic and when I connect to Spotify the display in the car states Samsung S8. No track info is displayed. Anyway around this? The track can still be changed.

Newbie

Hi  I drive a 2015 Honda civic and when I connect to Spotify the display in the car states Samsung S8. No track info is displayed. Anyway around this? The track can still be changed. 

222 Views

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Song skipping to the first song of the playlist

I have seen this topic discussed in the desktop section of this forum one year ago. Well I am having it on my Android phone since this morning. No matter what song I play in a playlist, it skips to the first song of the playlist. Driving me crazy. An...

Casual Listener

I have seen this topic discussed in the desktop section of this forum one year ago. Well I am having it on my Android phone since this morning. No matter what song I play in a  playlist, it skip...

317 Views

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No tengo opción almacenamiento

Hola! Tengo un samsung s8+ (sin tarjeta de memoria) no me aparece la opción almacenamiento. Q puedo hacer?

Newbie

Hola! Tengo un samsung s8+ (sin tarjeta de memoria) no me aparece la opción almacenamiento. Q puedo hacer?

GonzaEscobar234

Regular

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