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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111795 Views

26 replies

3 likes

  • 111795 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224974 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224974 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582388 Views

79 replies

3 likes

  • 582388 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479270 Views

577 replies

40 likes

Account
Free
  • 479270 Views
  • 577 replies
  • 40 likes

Albums sorting by alphabetical order, but so are the songs in the album itself, within my playlist

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...

Newbie

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...

cosmiclemur

Regular

3048 Views

2 replies

9 likes

  • 3048 Views
  • 2 replies
  • 9 likes

Audio problems, distortion

PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...

Newbie

  Plan Premium Country   Device AVR Operating System   My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
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Android App and Amazon Echo stops playing Spotify

Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...

Newbie

Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot     Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...

749 Views

0 replies

3 likes

  • 749 Views
  • 0 replies
  • 3 likes

Loggin moto g 5

PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...

Newbie

  Plan Premium Country  Colombia  Device Moto G 5 Operating System Android versión 7   My Question or Issue  Perdió el login. Intenté ingresar y no pude. Desinstal...

439 Views

0 replies

0 likes

  • 439 Views
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  • 0 likes

Says device need updating everytime, but I am already on Oreo 8.1

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

Newbie

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

App force closes in background when i pause the music

PlanFreeCountry USADeviceNokia 6Operating SystemAndroid 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've given permission in my android battery settings for spotify to be running in the backgroun...

Visitor

Plan Free Country  USA Device Nokia 6 Operating System Android 8.1   My Question or Issue  Spotify app keeps force closing in the background when i pause the music. I've give...

538 Views

0 replies

0 likes

  • 538 Views
  • 0 replies
  • 0 likes

I cannot listen to podcasts on hp slate 7 running android but I can on my ios devices

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices or laptop computer operating windows is no problem. I can eas...

Newbie

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1.   Using spotify on my iOS devices o...

482 Views

0 replies

0 likes

  • 482 Views
  • 0 replies
  • 0 likes

Images not loading at all on Samsung Note 8 (7.1.1)

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyrics" function has stopped working. Please help!

Newbie

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyri...

351 Views

0 replies

0 likes

  • 351 Views
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  • 0 likes

Default Playlist Name

Hello, PlanPremiumCountryNL Device(iPhone 8 & Samsung Galaxy 8, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueHow can I have the Android app set the playlist name by default to artist and album nane? It works on my...

Regular

Hello,   Plan Premium Country NL  Device (iPhone 8 &  Samsung Galaxy 8, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue ...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Reappearing fullscreen 'suggestion'

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since yesterday, I have a advertisement for a playlist 'Glücksbringer für Deutschland' about some songs that were popular in germany during the last foot...

Visitor

Plan Premium Country Germany  Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue   Since yesterday, I have a advertisement for a playlist 'Glücksbring...

440 Views

0 replies

2 likes

  • 440 Views
  • 0 replies
  • 2 likes

Android does not accept app install

PlanPremiumCountry AustraliaDeviceSamsung Galaxy Tab 2 10.1Operating SystemAndroid My Question or Issue I have has Spotify the app on the tablet previously and unistalled it so I could reinstall after upgrading to premium. I did this because after I ...

Newbie

Plan Premium Country  Australia Device Samsung Galaxy Tab 2 10.1 Operating System Android    My Question or Issue  I have has Spotify the app on the tablet previously an...

541 Views

0 replies

0 likes

  • 541 Views
  • 0 replies
  • 0 likes

Volume issue on S9+

PlanPremium CountryUS DeviceSamsung Galaxy 9+ Operating SystemAndriod 8.0.0 Spotify Verison8.4.57.803My Question or Issue I have an issue where my volume will suddenly decrease by itself and increase by itself. I've searched up a couple of similar to...

Newbie

Plan Premium   Country US    Device Samsung Galaxy 9+   Operating System Andriod 8.0.0   Spotify Verison 8.4.57.803 My Question or Issue  I have an issue ...

540 Views

0 replies

1 likes

  • 540 Views
  • 0 replies
  • 1 likes

Problema con el nombre de las playslist

Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre).PlanPremiumCountry ArgentinaDevice(Samsung galaxy J7 2016)Operating Syst...

Newbie

Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre). Plan Premium Coun...

432 Views

0 replies

0 likes

  • 432 Views
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Volume Control

PlanPremiumCountry UsDeviceLg V20Operating SystemAndroid My Question or IssueRandomly throughout my songs Spotify will lower the song volume also but rarely will stop the music. I disabled the "Normalize Volume" setting and I'm still having the issue...

Newbie

Plan Premium Country  Us Device Lg V20 Operating System Android   My Question or Issue Randomly throughout my songs Spotify will lower the song volume also but rarely will stop th...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Superuser Contribution What is wrong with spotify app??????

Hello.I have been thinking about spotify premium but now i'm so triggered so i dont want it anymore.I've been trying to log in into andoid app for two hours and still nothing. I tried facebook- unable to log in.I triend usernam and password- unable t...

Regular

Hello. I have been thinking about spotify premium but now i'm so triggered so i dont want it anymore. I've been trying to log in into andoid app for two hours and still nothing. I tried facebook- u...

user-removed

Not applicable

2929 Views

2 replies

0 likes

Account
Login
  • 2929 Views
  • 2 replies
  • 0 likes

After downloading a playlist, daily mix is missing

PlanPremium My Question or IssueFirst tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i like. After downloading all the songs from one of the daily mix...

Newbie

Plan Premium   My Question or Issue First tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i...

643 Views

0 replies

0 likes

  • 643 Views
  • 0 replies
  • 0 likes

[Discussion][ALL Platforms] The New UI concept

Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen:https://www.behance.net/gallery/56534635/Spotify-UI-Redesign-Concept It was nice and ...

Community Legend

Hi everyone,   The new UI is really clean but it still feels exactly the same.  I was checking Behance as I usually do and came across this concept by  Gabrielle Nguyen: https://w...

931 Views

0 replies

2 likes

All Platforms
Discussion
  • 931 Views
  • 0 replies
  • 2 likes

How to change the name that appear in my account

Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all

Newbie

Hello everyone  I am a premuim user  I want to change the name that appear to other user  In my case  Souf  The pic explain all   

user-removed

Not applicable

908 Views

2 replies

0 likes

  • 908 Views
  • 2 replies
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Spotify does not have "songs" tab, changed "artist" tab, changed playlists, no shuffle all. Help?

PlanFreeCountry USADeviceSamsung Gs8Operating SystemAndroid My Question or IssueYesterday evening, everything was fine. What I'm assuming was an update basically destroyed everything I loved about spotify.I don't have a "songs" tab at all anymore.My ...

Newbie

  Plan Free Country  USA Device Samsung Gs8 Operating System Android   My Question or Issue Yesterday evening, everything was fine. What I'm assuming was an update basically...

1eieo-j9cm_yn

Casual Listener

3055 Views

2 replies

3 likes

  • 3055 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can I disable recommended playlists in new spotify app?

PlanCurrently Free, considering re-subsrcribing to PremiumCountryColombia Operating SystemAndroid My Question or IssueHi Since the latest update to the app I can't get to my playlists directly anymore. The playlist is now basically an interstitial wh...

Regular

  Plan Currently Free, considering re-subsrcribing to Premium Country Colombia     Operating System Android   My Question or Issue Hi   Since the latest update t...

smoe

Regular

4086 Views

6 replies

0 likes

  • 4086 Views
  • 6 replies
  • 0 likes