Downloads gone after smartphone update

[KletteVdp]

Recently my phone (OnePlus 5T) has made some updates.

After each update all my "Downloaded" files seem to be gone.  I need to download every time all songs to be able to listen offline.

That this happens once, I can understand, but after every phone update????

It costs me each time a lot of time to download all songs again.

Any solution to this issue???

[calinn]

Hey, 

First of all because it's a phone update, whitch in my understanding it's an android update, cache and other data may be lost... In this case it may be just a problem with your phones setings.

Otherwise make sure your subscription plan is active and that you are just updating the app, if by phone update you ment spotify app update. 

If this is not helpful don't hesitate to reply to my mesage or try here .

❤️