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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35729 Views
  • 64 replies
  • 25 likes
  • 35729 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873955 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873955 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25545 Views
  • 3 replies
  • 0 likes
  • 25545 Views
  • 3 replies
  • 0 likes

Spotify's intern storage usage is getting out of hand

Hello, I'm a samsun galaxy s5 mini user and am having huge troubles with spotify's internal storage usage even when i have my offline songs stored on SD card. I listen to music a lot and as you can see in the pics, I have so little ibternal storage l...

  • Casual Listener
  • Hello, I'm a samsun galaxy s5 mini user and am having huge troubles with spotify's internal storage usage even when i have my offline songs stored on SD card. I listen to music a lot and as you can s...
  • BBruno
  • Newbie
  • 634 Views
  • 6 replies
  • 2 likes
  • 634 Views
  • 6 replies
  • 2 likes

Disabling default playlist name = artist and album - spotify no more user friendly :(

I've been waiting several weeks for this very annoying feature to be fixed. Can't think of any advantage for present way of auto naming: playlist 197, playlist 198, playlist 200... so, I do know it's the playlist, but I'd like to know the name of the...

  • Casual Listener
  • I've been waiting several weeks for this very annoying feature to be fixed. Can't think of any advantage for present way of auto naming: playlist 197, playlist 198, playlist 200... so, I do know it's...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Solved!! Where are the saved songs (new Spotify app)

After the update and the new redesign rolled I can't find the playlist/folder that contains all of the songs I have saved. Any idea where it is?

  • Casual Listener
  • After the update and the new redesign rolled I can't find the playlist/folder that contains all of the songs I have saved. Any idea where it is?
  • lubos
  • Roadie
  • 4566 Views
  • 3 replies
  • 0 likes
  • 4566 Views
  • 3 replies
  • 0 likes

Android Roberts radio spotify connect Undoc

I'm using my android sgs7 and the excellent Roberts Radio 93i and Spotify Connect. I like listening to various playlists. Works fine for a bit then the track just stops randomly. After a short while I can manually restart from the beginning of the tr...

  • Newbie
  • I'm using my android sgs7 and the excellent Roberts Radio 93i and Spotify Connect. I like listening to various playlists. Works fine for a bit then the track just stops randomly. After a short while ...
  • qwyxldex
  • Gig Goer
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes

Solved!! Home, Radio, Search History... wont load

Home wont load "Sorry, something went wrong", Browse does work, Search doesnt show its History, Radio shows the right stuff for a splitsecond then shows "Radio isn´t available" but if i quickly change apps and reopen spotify it lets me select stuff f...

  • Casual Listener
  • Home wont load "Sorry, something went wrong", Browse does work, Search doesnt show its History, Radio shows the right stuff for a splitsecond then shows "Radio isn´t available" but if i quickly chang...
  • worldner
  • Casual Listener
  • 763 Views
  • 2 replies
  • 1 likes
  • 763 Views
  • 2 replies
  • 1 likes

Disable hebrew songs

Hi, I live in Israel, but not interested in Hebrew songs.Spotify Home is filled with hebrew songs and playlistsHow can I turn that off, and display only English songs and playlists? Regards

  • Newbie
  • Hi, I live in Israel, but not interested in Hebrew songs. Spotify Home is filled with hebrew songs and playlists How can I turn that off, and display only English songs and playlists?  Regards
  • 436 Views
  • 0 replies
  • 5 likes
  • 436 Views
  • 0 replies
  • 5 likes

Bug do modo "moto" - moto g6

Eu tirei o botão virtual para usar o modo "moto" e agora fica uma parte preta em cima do botão do celular

  • Newbie
  • Eu tirei o botão virtual para usar o modo "moto" e agora fica uma parte preta em cima do botão do celular
  • 620 Views
  • 0 replies
  • 9 likes
  • 620 Views
  • 0 replies
  • 9 likes

Removing or hiding from artists but keeping in playlist

So I have downloaded a playlist made up of lots of singlle songs from lots of different artists. Is there a way to keep this playlist yet hide all of these "singles" from my artists section to avoid scrolling through all of them? I only listen to the...

  • Newbie
  • So I have downloaded a playlist made up of lots of singlle songs from lots of different artists.  Is there a way to keep this playlist yet hide all of these "singles" from my artists section to ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Superuser Contribution Extreme Data Usage 3.5Gb in 20min

I use Spotify for over 7years and was always a big fan.Today it happened, that Spotify used all my data of 3.5 Gb in around 20mins!I was streaming the new Glitch Mob album "See without Eyes".Streaming was "normal" quality. Download was only via Wifi ...

  • Newbie
  • I use Spotify for over 7years and was always a big fan. Today it happened, that Spotify used all my data of 3.5 Gb in around 20mins! I was streaming the new Glitch Mob album "See without Eyes". St...
  • Laurenstralla
  • Newbie
  • 992 Views
  • 8 replies
  • 5 likes
  • 992 Views
  • 8 replies
  • 5 likes

Solved!!Superuser Contribution Spotify no aparece en pantalla de bloqueo de Huawei Mate9

Spotify no aparece en la pantalla de bloqueo de un Huawei Mate 9, pero no se si la aplicación tiene problemas de compatibilidad con Android 7 en un Huawei Mate 9

  • Newbie
  • Spotify no aparece en la pantalla de bloqueo de un Huawei Mate 9, pero no se si la aplicación tiene problemas de compatibilidad con Android 7 en un Huawei Mate 9
  • yoozmoo
  • Newbie
  • 146504 Views
  • 17 replies
  • 1 likes
  • 146504 Views
  • 17 replies
  • 1 likes

Share on facebook - bug

Can not share on facebook by tapping the "Facebook" button. I have to click the "more" button and then on "facebook"

  • Roadie
  • Can not share on facebook by tapping the "Facebook" button. I have to click the "more" button and then on "facebook"
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Reposicionar músicas na playlist

Olá, Sinto falta de uma função até então simples nas playlists, que é a função de reposicionar uma música nas playlists, tendo assim que ficar excluindo ou criando outra playlist com a ordem que você deseja, acredito que muitos também devem sentir fa...

  • Newbie
  • Olá,    Sinto falta de uma função até então simples nas playlists, que é a função de reposicionar uma música nas playlists, tendo assim que ficar excluindo ou criando outra playlist com a...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Data usage glitched?

I've always listened to Spotify through mobile data and it never gave me a problem, but for some reason, in this month's cycle (started May 3rd), Spotify burned around 5gb of data, in these two days. I don't think that's normal. What should I do?

  • Visitor
  • I've always listened to Spotify through mobile data and it never gave me a problem, but for some reason, in this month's cycle (started May 3rd), Spotify burned around 5gb of data, in these two days....
  • catnap
  • Newbie
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
  • 0 likes

Note 8 Disconnects From Chromecast Frequently.

After the last few Spotify updates, Chromecast 2 keeps disconnecting from my Note8 also happens on Note5. Very annoying The only way to fix it is to reboot both Chromecast, and phone, then it might play a few songs and disconnect again.

  • Music Fan
  • After the last few Spotify updates, Chromecast 2 keeps disconnecting from my Note8  also happens on Note5. Very annoying  The only way to fix it is to reboot both Chromecast, and phone, the...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Remove "add to home screen"

I accidentally pressed "Add to home" on a song, or whatever the translation is.Oh boy did I F up, because now I have recommendations similar to whatever i added to home, and it is impossible to remove. If I find the original track I added, it no long...

  • Newbie
  • I accidentally pressed "Add to home" on a song, or whatever the translation is. Oh boy did I F up, because now I have recommendations similar to whatever i added to home, and it is impossible to rem...
  • 960 Views
  • 0 replies
  • 2 likes
  • 960 Views
  • 0 replies
  • 2 likes

Cache memory

If I delete my cache memory, do I also delete the artist list? Thank you!

  • Casual Listener
  • If I delete my cache memory, do I also delete the artist list? Thank you! 
  • _M-I-K-I_
  • Composer
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Streaming quality randomly switches to automatic

Normally, when I use Spotify on my Galaxy S7 on Wi-Fi, my streaming quality is always set to extreme quality. However, for the past few days, it would sometimes switch to automatic quality out of nowhere even if I have an excellent connection. How do...

  • Regular
  • Normally, when I use Spotify on my Galaxy S7 on Wi-Fi, my streaming quality is always set to extreme quality. However, for the past few days, it would sometimes switch to automatic quality out of now...
  • Joe
  • Community Legend
  • 846 Views
  • 3 replies
  • 1 likes
  • 846 Views
  • 3 replies
  • 1 likes

How to find a music that was being played by Spotify at a specific moment in time?

Is it possible to find a music from a playlist that was being played by Spotify at a specific moment in time? During the birth of my son, the doctor ran a playlist. I know the day and time of his birth so I would like to find which music was being pl...

  • Casual Listener
  • Is it possible to find a music from a playlist that was being played by Spotify at a specific moment in time? During the birth of my son, the doctor ran a playlist. I know the day and time of hi...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes