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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1214 Views

0 replies

5 likes

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Search function in playlist doesn't work.

The regular search function when browsing works and the search function within playlists seems to be working at first glance. If I search within a playlist, it will limit the songs to those that apply to the search, but if I click the shuffle button,...

Casual Listener

The regular search function when browsing works and the search function within playlists seems to be working at first glance. If I search within a playlist, it will limit the songs to those that appl...

jb_8-jl8dih8s

Newbie

858 Views

4 replies

3 likes

  • 858 Views
  • 4 replies
  • 3 likes

Solved!! Spotify Connect not show speakers

PlanPremiumDevice(HTC One M8)Operating System(Android 6) My Question or Issue Hi, from version 8.4.42.722 i was unable to play on my spotify speaker (I have 3 different speakers) only chromecast working on Android TV.If i downgrade to version 8.4.39....

Casual Listener

Plan Premium Device (HTC One M8) Operating System (Android 6)   My Question or Issue   Hi, from version 8.4.42.722 i was unable to play on my spotify speaker (I have 3 different sp...

Adamnickster

Casual Listener

531 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't synchronize local files with Android

Hi Guys, hope you all are doing great! i'm having issues with the local files, basically i cannot download them in my phone, 1 week ago i was able to add my local files to the playlist, opened the app on the phone and everything works, now i add the ...

Newbie

Hi Guys,   hope you all are doing great!   i'm having issues with the local files, basically i cannot download them in my phone, 1 week ago i was able to add my local files to the playl...

330 Views

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Playlists

My Question or Issue Is there a way to make a playlist collaborative on the new 2018 update?

Newbie

My Question or Issue  Is there a way to make a playlist collaborative on the new 2018 update?

276 Views

0 replies

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Wrong song playing when i search for songs in my downloaded playlist

Hi everyone!Been using spotify for years and never had any issues until now. However yesterday, when I searched a song on my spotify app on my android phone and selected a song, it started playing a song from the very start of my playlist. I.e. if i ...

Newbie

Hi everyone! Been using spotify for years and never had any issues until now. However yesterday, when I searched a song on my spotify app on my android phone and selected a song, it started playing ...

mike74

Regular

5691 Views

37 replies

22 likes

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  • 22 likes

Folders no longer shown on Android

I use Spotify (free) on a desktop, laptop and Android. I organized a large number of playlists into a series of folders (including folders imbedded into other folders). This setup still works great on my laptop and desktop. However, I no longer can s...

Newbie

I use Spotify (free) on a desktop,  laptop and Android.  I organized a large number of playlists into a series of folders (including folders imbedded into other folders).  This setup s...

Vox_zone57

Newbie

483 Views

2 replies

2 likes

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I cant log in

PlanPremiumCountry ArgentinaDeviceSamsung Galaxy J5 2017Operating SystemAndroid Nougat My Question or Issue I tried to log in a lot of times in my account and all of them was really fail. I did the change in my password and my username but I still ha...

Casual Listener

Plan Premium Country  Argentina Device Samsung Galaxy J5 2017 Operating System Android Nougat   My Question or Issue  I tried to log in a lot of times in my account and all o...

344 Views

0 replies

0 likes

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Anmeldung über App nicht möglich

Offensichtlich bin ich automatisch ausgeloggt worden. Immer wenn ich mich über die App anmelden will, erscheint ein Fenster auf dem steht : " Sie sind offline, gehen sie zuerst online. Ab da geht es nicht mehr weiter.

Newbie

Offensichtlich bin ich automatisch ausgeloggt worden. Immer wenn ich mich über die App anmelden will, erscheint ein Fenster auf dem steht : " Sie sind offline, gehen sie zuerst online. Ab da geht es ...

_2-7vwx7jy5so

Newbie

60855 Views

6 replies

18 likes

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Filter won't work properly

I tried to filter my playlist with a specific artist and it doesn't work. I tried it with other playlist and it had the same result. And I also tried filtering the playlist with a different artist. This occurred in the newest update for Spotify. The ...

Newbie

I tried to filter my playlist with a specific artist and it doesn't work. I tried it with other playlist and it had the same result. And I also tried filtering the playlist with a different artist. T...

ThisIsRapha

Newbie

2449 Views

11 replies

5 likes

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Audio quality keeps resetting

No matter what I do and how many times I select extreme quality for both streams and download the app resets to normal and auto, sometimes I don't even have to relaunch the app, it will do it in the same session. I have a family premium plan running ...

Newbie

No matter what I do and how many times I select extreme quality for both streams and download the app resets to normal and auto, sometimes I don't even have to relaunch the app, it will do it in the ...

_tbeq-wsvmb5t

Newbie

3344 Views

7 replies

18 likes

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  • 7 replies
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Shuffle play

PlanFreeCountry IrelandDevice Samsung Galaxy Core Prime My Question or Issue Since the March 2018 update, I am unable to play any of my songs from created playlist in shuffle order and instead have to play each song chronlogically. If I press the blu...

Newbie

  Plan Free Country  Ireland Device   Samsung Galaxy Core Prime  My Question or Issue  Since the March 2018 update, I am unable to play any of my songs from created ...

423 Views

0 replies

0 likes

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App doesn't see Spotify Connect device in network on Android 7/8

PlanPremiumCountryAustriaDeviceLG G6Operating SystemAndroid 8.0App Version8.4.55.521My SetupI have a Denon AVR 1200W which is officially Spotify Connect certified.It is recognized in the Windows, MacOS and Android 6.0 Client just as usual and i can t...

Newbie

Plan Premium Country Austria Device LG G6 Operating System Android 8.0 App Version 8.4.55.521 My Setup I have a Denon AVR 1200W which is officially Spotify Connect certified. It is reco...

860 Views

0 replies

5 likes

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Solved!! Equalizer glitch - loud to soft!

I have a Google Pixel 2 running Android 8.1.0 and Spotify Premium. When activating and using the Equalizer function - every time a new song starts, it starts very loud for a brief moment, (like less than a half of a second) then the volume instantly ...

Casual Listener

I have a Google Pixel 2 running Android 8.1.0 and Spotify Premium.   When activating and using the Equalizer function - every time a new song starts, it starts very loud for a brief moment, (l...

CCRDad

Music Fan

22809 Views

6 replies

4 likes

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como revertir una canción bloqueada?

PlanFreeCountry MexicoDeviceSamsung Galaxy PrimeOperating System My Question or Issue Mientras manejaba mi celular, he entrado a la app y al intental cambiar de canción, con la nueva interfaz, le he dado en la opción de bloquear la canción y ahora no...

Newbie

  Plan Free Country  Mexico Device Samsung Galaxy Prime Operating System     My Question or Issue  Mientras manejaba mi celular, he entrado a la app y al intental ...

6666 Views

0 replies

16 likes

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Superuser Contribution Can't open app after clean install

Hello.For something like two weeks I wasn't able to check home tab, discover tab nor radio tab. All I could do was searching and playing already saved playlists. To fix it I've tried a clean install and now app won't even start. All I get is gray scr...

Newbie

Hello. For something like two weeks I wasn't able to check home tab, discover tab nor radio tab. All I could do was searching and playing already saved playlists. To fix it I've tried a clean instal...

Julian

Moderator

744 Views

1 replies

0 likes

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Superuser Contribution No puedo reproducir ninguna cancion

Tenía cuenta free, funcionaba bien, e hice la prueba de premium. Al acabarse y volver a free, aparecen todas las canciones en **bleep** y no puedo escuchar ninguna. Ni de mi lista ni de ninguna parte. Que ocurre? Ya borré cachés, la app, y nada. Teng...

Newbie

Tenía cuenta free, funcionaba bien, e hice la prueba de premium. Al acabarse y volver a free, aparecen todas las canciones en **bleep** y no puedo escuchar ninguna. Ni de mi lista ni de ninguna parte...

Julian

Moderator

626 Views

1 replies

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"no internet connection available"

PlanPremiumCountry USADeviceLGL44VLOperating SystemAndroid 5.1.1 My Question or Issue I listen to music in my vehicle offline while driving and seem to be getting the msg "no internet connection available" quite often. At one point I thought maybe my...

Newbie

Plan Premium Country  USA Device LGL44VL Operating System Android 5.1.1   My Question or Issue  I listen to music in my vehicle offline while driving and seem to be getting t...

476 Views

0 replies

0 likes

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Behind The Lyrics

With the new update I dont know how to put on behind the lyrics.

Newbie

With the new update I dont know how to put on behind the lyrics.

suzisunshine

Regular

357 Views

1 replies

0 likes

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  • 1 replies
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Can't choose and specific song.

Since a few weeks, i can't choose and specific songs for my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i want to hear. Can anyone help me?PleaseMy account it's...

Casual Listener

Since a few weeks, i can't choose and specific songs for my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i wan...

suzisunshine

Regular

1053 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Can't use the filter button

Since a few weeks, i can't choose and specific songs from my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i want to hear. Can anyone help me?PleaseMy account it'...

Casual Listener

Since a few weeks, i can't choose and specific songs from my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i wa...

jsannn

Community Legend

733 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes