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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

116154 Views

27 replies

4 likes

  • 116154 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233688 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233688 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

593740 Views

79 replies

3 likes

  • 593740 Views
  • 79 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

487321 Views

580 replies

42 likes

Account
Free
  • 487321 Views
  • 580 replies
  • 42 likes

Shuffle and Repeat keep turning off!

Hi,Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night! However for the past 2 or 3 weeks the shuffle and repeat options keep turning off! For, from what I can tell, no apparent reason. I alw...

Casual Listener

Hi, Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night!  However for the past 2 or 3 weeks the shuffle and repeat options keep turnin...

geromir

Casual Listener

21246 Views

9 replies

27 likes

  • 21246 Views
  • 9 replies
  • 27 likes

Spotify undownloads all my songs when I turn off my phone

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is selected in the "Storage" setting. It is really frustrati...

Regular

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is select...

th3doctor

Regular

1041 Views

2 replies

0 likes

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  • 2 replies
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Xperia - constant Software Update notification

Sony Xperia XA1 UltraAndroid Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device needs updating! Spotify requires Android version 4.1 or above. To continue listening, ...

Newbie

  Sony Xperia XA1 Ultra Android Oreo (8.0.0)   For the past several weeks I've been getting the red Software Update notification on mobile:   Software Update.  Your device n...

Amichkaye

Newbie

1122 Views

1 replies

1 likes

  • 1122 Views
  • 1 replies
  • 1 likes

Not automatically play next song

PlanPremiumCountry Device(Samsung Galaxy J7 Pro)Operating System(Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here.I'm premium member. I downloaded the music into my "song" tab. But, somehow the song can't auto...

Newbie

Plan Premium Country   Device (Samsung Galaxy J7 Pro) Operating System (Android Nougat)   My Question or Issue  Dear my fellow Spotify friends, I have an issue here. I'm pre...

sandrobarbero

Newbie

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Song Radio instead of playlists

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 My Question or Issue Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but goes riiiight into the song radio of this song. For example. I want to hear the songs of......

Casual Listener

  Plan Premium Country  Germany Device Samsung Galaxy S7   My Question or Issue  Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but g...

448 Views

0 replies

0 likes

  • 448 Views
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Solved!!Superuser Contribution Músicas indisponíveis

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, só na minha playlist que depois de alguns dias que ...

Casual Listener

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, ...

raissavitari

Casual Listener

4352 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Chrome autoplay pauses Spotify music

PlanPremiumCountry USADevicePixel 2Operating SystemLatest AndroidMy Question or IssueWhenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video or audio that is supposed to play, Spotify pauses, even though the video/a...

Newbie

Plan Premium Country  USA Device Pixel 2 Operating System Latest Android My Question or Issue Whenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video ...

ls-pibsd_4x2

Newbie

3291 Views

2 replies

12 likes

  • 3291 Views
  • 2 replies
  • 12 likes

Albums sorting by alphabetical order, but so are the songs in the album itself, within my playlist

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...

Newbie

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...

cosmiclemur

Regular

3052 Views

2 replies

9 likes

  • 3052 Views
  • 2 replies
  • 9 likes

Audio problems, distortion

PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...

Newbie

  Plan Premium Country   Device AVR Operating System   My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
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Android App and Amazon Echo stops playing Spotify

Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...

Newbie

Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot     Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...

752 Views

0 replies

3 likes

  • 752 Views
  • 0 replies
  • 3 likes

Loggin moto g 5

PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...

Newbie

  Plan Premium Country  Colombia  Device Moto G 5 Operating System Android versión 7   My Question or Issue  Perdió el login. Intenté ingresar y no pude. Desinstal...

441 Views

0 replies

0 likes

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Says device need updating everytime, but I am already on Oreo 8.1

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

Newbie

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

App force closes in background when i pause the music

PlanFreeCountry USADeviceNokia 6Operating SystemAndroid 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've given permission in my android battery settings for spotify to be running in the backgroun...

Visitor

Plan Free Country  USA Device Nokia 6 Operating System Android 8.1   My Question or Issue  Spotify app keeps force closing in the background when i pause the music. I've give...

542 Views

0 replies

0 likes

  • 542 Views
  • 0 replies
  • 0 likes

I cannot listen to podcasts on hp slate 7 running android but I can on my ios devices

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices or laptop computer operating windows is no problem. I can eas...

Newbie

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1.   Using spotify on my iOS devices o...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

Images not loading at all on Samsung Note 8 (7.1.1)

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyrics" function has stopped working. Please help!

Newbie

Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyri...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
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Default Playlist Name

Hello, PlanPremiumCountryNL Device(iPhone 8 & Samsung Galaxy 8, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueHow can I have the Android app set the playlist name by default to artist and album nane? It works on my...

Regular

Hello,   Plan Premium Country NL  Device (iPhone 8 &  Samsung Galaxy 8, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue ...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
  • 0 likes

Reappearing fullscreen 'suggestion'

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since yesterday, I have a advertisement for a playlist 'Glücksbringer für Deutschland' about some songs that were popular in germany during the last foot...

Visitor

Plan Premium Country Germany  Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue   Since yesterday, I have a advertisement for a playlist 'Glücksbring...

443 Views

0 replies

2 likes

  • 443 Views
  • 0 replies
  • 2 likes

Android does not accept app install

PlanPremiumCountry AustraliaDeviceSamsung Galaxy Tab 2 10.1Operating SystemAndroid My Question or Issue I have has Spotify the app on the tablet previously and unistalled it so I could reinstall after upgrading to premium. I did this because after I ...

Newbie

Plan Premium Country  Australia Device Samsung Galaxy Tab 2 10.1 Operating System Android    My Question or Issue  I have has Spotify the app on the tablet previously an...

543 Views

0 replies

0 likes

  • 543 Views
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Volume issue on S9+

PlanPremium CountryUS DeviceSamsung Galaxy 9+ Operating SystemAndriod 8.0.0 Spotify Verison8.4.57.803My Question or Issue I have an issue where my volume will suddenly decrease by itself and increase by itself. I've searched up a couple of similar to...

Newbie

Plan Premium   Country US    Device Samsung Galaxy 9+   Operating System Andriod 8.0.0   Spotify Verison 8.4.57.803 My Question or Issue  I have an issue ...

543 Views

0 replies

1 likes

  • 543 Views
  • 0 replies
  • 1 likes

Problema con el nombre de las playslist

Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre).PlanPremiumCountry ArgentinaDevice(Samsung galaxy J7 2016)Operating Syst...

Newbie

Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre). Plan Premium Coun...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes