Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196267 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
538081 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444278 Views
565 replies
37 likes
PlanPremiumCountry AegentinaDevice(Moto G4)Operating SystemAndroid 7.0 Nougat My Question or IssueSometimes my playlists are deleted automatically but they still are in the storage. I have to delete Spotify data and log in again for don't having wast...
Plan Premium Country Aegentina Device (Moto G4) Operating System Android 7.0 Nougat My Question or Issue Sometimes my playlists are deleted automatically but they still are in ...
350 Views
0 replies
0 likes
PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 8.1.0 The issue is as follows: I have a playlist created exclusively with local files on my laptop which I then synchronise with the mobile app and download for offline listening....
Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 8.1.0 The issue is as follows: I have a playlist created exclusively with local files on my laptop which ...
Newbie
2332 Views
6 replies
4 likes
After updating my phone the Spotify app broke. Wouldn't start. I reinstalled and it worked for a few days but now it's broken again.
After updating my phone the Spotify app broke. Wouldn't start. I reinstalled and it worked for a few days but now it's broken again.
423 Views
0 replies
0 likes
PlanPremiumCountry DeviceLG Android smartphonesOperating SystemAndroid My Question or Issue Hi, I share Spotify Premium account with a friend. When he plays a song on his phone it shows up as a notfication on my phone as showed in the attached pictur...
Plan Premium Country Device LG Android smartphones Operating System Android My Question or Issue Hi, I share Spotify Premium account with a friend. When he plays a song ...
490 Views
0 replies
0 likes
Hello I'm using a Samsung galaxy S4 mini with android version 4.4.4I want to increase the streaming quality but it is stuck on "low" and cannot change until I "disable data saving" I've spent the past few hours trying to find any form of data saver a...
Hello I'm using a Samsung galaxy S4 mini with android version 4.4.4 I want to increase the streaming quality but it is stuck on "low" and cannot change until I "disable data saving" I've spent the p...
Community Legend
10545 Views
1 replies
0 likes
Hey so my problem is whenever i make a playlist spotify adds some extra songs and titles it 'we added', i want my playlists to be perfect but spotify ruins them by adding 'similar' songs and i don't know how to delete the songs they added. I would re...
Hey so my problem is whenever i make a playlist spotify adds some extra songs and titles it 'we added', i want my playlists to be perfect but spotify ruins them by adding 'similar' songs and i don't ...
Community Legend
4700 Views
1 replies
1 likes
Hello! When is the new design announced on April 25th arriving to Android? Thank you!
Hello! When is the new design announced on April 25th arriving to Android? Thank you!
Community Legend
2893 Views
10 replies
1 likes
I have a Galaxy S6 and the app no longer shuffles songs there is only a play button at the top of the playlist how do I get to playlist to shuffle is listening to the same songs over and over every time I start a playlist is starting to get on my ner...
I have a Galaxy S6 and the app no longer shuffles songs there is only a play button at the top of the playlist how do I get to playlist to shuffle is listening to the same songs over and over every t...
698 Views
0 replies
0 likes
Dear Spotify Development Team, Please fix your garbage app for Android so I don't have to keep re-downloading the app and saved music onto all of my devices every week because of some arbitrary blank screen after opening the app, signifying that it h...
Dear Spotify Development Team, Please fix your garbage app for Android so I don't have to keep re-downloading the app and saved music onto all of my devices every week because of some arbitr...
Regular
1313 Views
4 replies
1 likes
im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.
im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.
Regular
539 Views
1 replies
0 likes
Plan/PremiumCountry AusDeviceHtc 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only playing one album, nothing else plays properly as in i hear it, but nothing says its playing.
Plan /Premium Country Aus Device Htc 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only playing one album, nothing else plays pro...
899 Views
0 replies
1 likes
PlanPremiumCountryUK DeviceSamsung Galaxy S7 Operating SystemAndroid Oreo My Question or IssueStarting today the app keeps crashing, resetting helped for a single usage session, then crashing ("restarting") started reoccurring.
Plan Premium Country UK Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue Starting today the app keeps crashing, resetting help...
649 Views
0 replies
3 likes
Hey. I use a Sony xperia XA2 with newest available Android and Spotify version. A few weeks ago I got premium.First, everything was fine, but since a few days I have some problems. The first one was, that after I downloaded playlists or albums they g...
Hey. I use a Sony xperia XA2 with newest available Android and Spotify version. A few weeks ago I got premium. First, everything was fine, but since a few days I have some problems.&nb...
Gig Goer
689 Views
1 replies
0 likes
PlanPremiumCountry Australia DeviceNexus 6p Operating SystemAndroid 8.0.1 My Question or Issue
Plan Premium Country Australia Device Nexus 6p Operating System Android 8.0.1 My Question or Issue
Casual Listener
450 Views
1 replies
0 likes
PlanFree CountryCanada DeviceOnePlus 5TOperating SystemAndroid 8.1-Oneplus Oxygen OS 5.1.2 My Question or Issue I have rooted (via Magisk) oneplus 5T running Oxygen OS 5.1.2 on Oreo 8.1. I have xposed framework installed. I have made 42 shortcuts on ...
Plan Free Country Canada Device OnePlus 5T Operating System Android 8.1-Oneplus Oxygen OS 5.1.2 My Question or Issue I have rooted (via ...
577 Views
0 replies
0 likes
PlanPremiumCountry UsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo 8.0.0 My Question or Issue As I'm driving around listening to Spotify a random device will connect to mine and start controlling my music that I'm listening to. it happens about ...
Plan Premium Country Us Device Samsung Galaxy 8 Operating System Android Oreo 8.0.0 My Question or Issue As I'm driving around listening to Spotify a random ...
426 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 7.0 My Question or IssueI've had Spotify premium for a few years now and have collected countless hours of saved songs which were downloaded to my phone.Recently I've been having...
Plan Premium Country UK Device Samsung Galaxy S7 Edge Operating System Android 7.0 My Question or Issue I've had Spotify premium for a few years now and have collected countless hour...
Roadie
1978 Views
3 replies
0 likes
PlanPremiumCountry IrelandDeviceGoogle home and Moto g5 PlusOperating SystemAndroid 7.0 Nougat My Question or IssueWhen listening to music on my Google home it stops and says that my Spotify account is being used on a different device. This only happ...
Plan Premium Country Ireland Device Google home and Moto g5 Plus Operating System Android 7.0 Nougat My Question or Issue When listening to music on my Google home it stops and...
503 Views
0 replies
0 likes
PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...
Plan Premium Country Romania Device Samsung Galaxy S7 Operating System Android Nougat My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...
Casual Listener
1322 Views
2 replies
0 likes
Hey whoever reads this.I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are just completely random without any system behind it (or...
Hey whoever reads this. I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are ju...
Newbie
1005 Views
3 replies
3 likes
