Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107991 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
218308 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
572994 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
471832 Views
577 replies
40 likes
PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...
Plan Free Country U.S. Device Galaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...
Roadie
715 Views
1 replies
0 likes
Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?
Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?
Roadie
619 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...
Plan Free/Premium Country Device Samsung 8+ Operating System Android My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...
Roadie
879 Views
1 replies
0 likes
PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating System My Question or Issue I used to be able to make a playlist with a bunch of different artists in the same genre and then when I'm in the mood for just one artist, search for them ...
Plan Premium Country United States Device Samsung Galaxy S9+ Operating System My Question or Issue I used to be able to make a playlist with a bunch of different artists i...
Roadie
2343 Views
1 replies
30 likes
PlanPremiumCountry EstoniaDeviceOnePlus6Operating SystemAndroid 8.1.0 My Question or Issue Playback has lag behind every 15-40 seconds. I have installed latest updates for spotify and OS. Firstly I had problem with spotify crashing if I downloaded pl...
Plan Premium Country Estonia Device OnePlus6 Operating System Android 8.1.0 My Question or Issue Playback has lag behind every 15-40 seconds. I have installed lat...
Roadie
1225 Views
1 replies
0 likes
PlanFreeCountry BrasilDeviceMotorola X2Operating SystemAndroid Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das nossas seleções de artitas e álbuns foi removida? Era a principal função para o meu dia-a-...
Plan Free Country Brasil Device Motorola X2 Operating System Android Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das...
Roadie
581 Views
1 replies
0 likes
Spotify Username21vhzuvkjgev4h3vcvmyrz3zyPlanPremiumCountry netherlandsDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 (nougat) My Question or IssueI saw a friend who had this cool feature of which he had a gif or at least a moving picture as...
Spotify Username 21vhzuvkjgev4h3vcvmyrz3zy Plan Premium Country netherlands Device Samsung Galaxy S6 Edge Operating System Android 7.0 (nougat) My Question or Issue I saw a f...
Casual Listener
1813 Views
5 replies
0 likes
So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much. It all started with the storage being "corrupted" atleast once per week. Which means all my songs would suddenly...
So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much. It all started with the storage being "corrupted" at...
Casual Listener
8837 Views
14 replies
29 likes
PlanPremiumCountry TurkeyDevice(Samsung Galaxy s7 edge)Operating System(Android Oreo) My Question or Issue why app's interface have changed when I bought premium
Plan Premium Country Turkey Device (Samsung Galaxy s7 edge) Operating System (Android Oreo) My Question or Issue why app's interface have changed when I bought pre...
Community Legend
615 Views
1 replies
0 likes
PlanFreeCountryFrance, Belgium and LuxembourgDeviceHuawei P8 liteOperating SystemEmui 4.0.3 Since I am using the free version of Spotify, I should now be able to stream playlists on shuffle only (except a handful of selected Spotify playlists) with t...
Plan Free Country France, Belgium and Luxembourg Device Huawei P8 lite Operating System Emui 4.0.3 Since I am using the free version of Spotify, I should now be able to stream playlis...
Casual Listener
767 Views
2 replies
0 likes
[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So I uninstalled spotify, downloaded it again and was able to sign back ...
[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So ...
582 Views
0 replies
0 likes
How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone already.
How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone alread...
644 Views
0 replies
1 likes
Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.
Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.
Casual Listener
1066 Views
5 replies
0 likes
The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!
The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!
Regular
7409 Views
4 replies
2 likes
PlanPremiumCountryCanadaDeviceSamsung on5 My Question or Issue I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i added another track to the playlist that i download (Lens V2 ft. Travis Scot...
Plan Premium Country Canada Device Samsung on5 My Question or Issue I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i a...
Casual Listener
1671 Views
4 replies
0 likes
I'm leaving Spotify today,I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years total.And it's bad, the mobile app is slow and doesn'...
I'm leaving Spotify today, I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years ...
Music Fan
1205 Views
1 replies
1 likes
i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i have tried enabing network discovery, i have tried ...
i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i ...
Community Legend
973 Views
1 replies
1 likes
Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make a Playlist with every album I have just so I can sh...
Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make ...
Newbie
686 Views
1 replies
3 likes
PlanPremiumCountry FinlandDeviceSamsung Galaxy S8Operating SystemAndroid As the title says, its playing songs that i have deleted recently
Plan Premium Country Finland Device Samsung Galaxy S8 Operating System Android As the title says, its playing songs that i have deleted recently
555 Views
0 replies
1 likes
PlanPremiumCountry BrasilDeviceMoto G5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My playlist suddendly stopped being organized as It used to be, and I can't stand It anymoreI've already reinstalled the app and nothin...
Plan Premium Country Brasil Device Moto G5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My playlist suddendly stopped being organize...
Casual Listener
1152 Views
4 replies
2 likes
