Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6069 Views

0 replies

7 likes

  • 6069 Views
  • 0 replies
  • 7 likes

Still receiving message notifications as interruptions even with my phone on DND

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music.Using a Huawei P20 lite, is there something I am missing?

Newbie

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music. Using a Huawei P20 lite, is there somet...

676 Views

0 replies

0 likes

  • 676 Views
  • 0 replies
  • 0 likes

[android]No puedo loguear a la app. Configuración OffLine

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que la "configuración actual esta establecida en modo o...

Newbie

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que ...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Superuser Contribution Samsung

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando desde la aplicación. Anteriormente tenía un J2 y n...

Casual Listener

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando...

Melody

Spotify

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

"Ban" artist from radio

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando desde la aplicación. Anteriormente tenía un J2 y n...

Casual Listener

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Si è verificato un errore. Non ha funzionato. Riprova.

Spotify su smartphone MEIZU 7 PROSpotify Premium ha sempre funzionato. Abbonamento valido fino a giugno. Non si apre più l'app da Home. Continua a comparire il msg " ! Si è verificato un errore. Non ha funzionato. Riprova. "Disinstallato, reinstallat...

Newbie

Spotify su smartphone MEIZU 7 PRO Spotify Premium ha sempre funzionato. Abbonamento valido fino a giugno.  Non si apre più l'app da Home.  Continua a comparire il msg " ! Si è  veri...

2629 Views

0 replies

2 likes

  • 2629 Views
  • 0 replies
  • 2 likes

Ajudaa

Não consigo escutar minhas musicas baixadas, e também quando saio, minha conta desloga excluindo minhas musicas...

Newbie

Não consigo escutar minhas musicas baixadas, e também quando saio, minha conta desloga excluindo minhas musicas...

Bittencourt

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Disable mobile notifications while listening on desktop?

Hi guys. Not sure if this is an odd anomaly or if anyone else has noticed it, too. I work from home and have Spotify constantly playing on my desktop. But randomly, my phone will light up and tell me what I'm playing. I can skip/pause/etc from the mo...

Casual Listener

Hi guys. Not sure if this is an odd anomaly or if anyone else has noticed it, too. I work from home and have Spotify constantly playing on my desktop. But randomly, my phone will light up a...

eclchavz

Newbie

4207 Views

3 replies

2 likes

  • 4207 Views
  • 3 replies
  • 2 likes

Playlists have disapeared

Hi i just logged in on my girlfriend's phone and now all my playlists have disapeared, i have logged out and back in and they are still missing

Regular

Hi i just logged in on my girlfriend's phone and now all my playlists have disapeared, i have logged out and back in and they are still missing

shepnic

Gig Goer

537 Views

4 replies

0 likes

  • 537 Views
  • 4 replies
  • 0 likes

Why is free Spotify desktop different than mobile?

Cannot cancel shuffle unless you're premium, but on desktop you can. I cannot afford premium anymore unfortunately.

Casual Listener

Cannot cancel shuffle unless you're premium, but on desktop you can. I cannot afford premium anymore unfortunately. 

1725 Views

0 replies

1 likes

  • 1725 Views
  • 0 replies
  • 1 likes

Spotify stops playing

When opening up spotify after not having used it for a while and playing a song. It's plays without sound.

Casual Listener

When opening up spotify after not having used it for a while and playing a song. It's plays without sound.

shepnic

Gig Goer

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

can't forward or rewind on a song?

I believe the word is track? Where you can press on the timeline of the song and skip to that point. I had a local file that I turned into a playlist and downloaded offline on my phone. The songs play fine but I can't click on the timeline or else it...

Casual Listener

I believe the word is track? Where you can press on the timeline of the song and skip to that point.   I had a local file that I turned into a playlist and downloaded offline on my phone. The ...

HussyKk

Newbie

1825 Views

2 replies

1 likes

  • 1825 Views
  • 2 replies
  • 1 likes

Músicas salvas não estão aparecendo no celular

Uso o Spotify no celular há alguns meses, e no dia de hoje minhas músicas salvas sumiram do celular, restando apenas as que baixei nas playlists.. No notebook, minhas músicas ainda aparecem.. Como faço para elas aparecerem novamente no celular? (Andr...

Casual Listener

Uso o Spotify no celular há alguns meses, e no dia de hoje minhas músicas salvas sumiram do celular, restando apenas as que baixei nas playlists.. No notebook, minhas músicas ainda aparecem.. Como fa...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify skipping like a scratched CD - have tried multiple things

Hello, I listen to spotify on my phone (Samsung Galaxy S8+) on a daily basis at work, and just within the last month it has started skipping during songs. It's completely random. I've tried all of the suggestions I've read on here so far (uninstallin...

Casual Listener

Hello,   I listen to spotify on my phone (Samsung Galaxy S8+) on a daily basis at work, and just within the last month it has started skipping during songs.  It's completely random. ...

Melody

Spotify

1675 Views

5 replies

0 likes

  • 1675 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe to premium student, didnt recieve and i am still being charged

Hello, I subscribed to the premium student account for premium spotify and Hulu. However, after I filled out all of my credited card info. I filled out my student information and a message appeared saying my student account was already in use.So I wa...

Newbie

Hello, I subscribed to the premium student account for premium spotify and Hulu.    However, after I filled out  all of my credited card info. I filled out my student information and...

Aimee_T

Roadie

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Musik pitchen

Hallo, ich bin würde gerne wissen, ob es eine pitch-Funktion gibt, mit der ich Songs schneller oder langsamer abspielen kann.Besten Dank,Steffy

Newbie

Hallo, ich bin würde gerne wissen, ob es eine pitch-Funktion gibt, mit der ich Songs schneller oder langsamer abspielen kann. Besten Dank, Steffy

1187 Views

0 replies

3 likes

  • 1187 Views
  • 0 replies
  • 3 likes

Song restart randomly

Hello, recently i have noticed that when playing Spotify to stream to my Denon HEOS devices, it randomly restart the song. Very annoying. Everything are latest version. Any ideas?

Casual Listener

Hello,   recently i have noticed that when playing Spotify to stream to my Denon HEOS devices, it randomly restart the song. Very annoying. Everything are latest version.    Any id...

749 Views

0 replies

6 likes

  • 749 Views
  • 0 replies
  • 6 likes

Missing saved music

I recently switched from and iPhone to an Android. I have noticed most of my music is no longer saved to my playlist. Anybody else had this problem?

Newbie

I recently switched from and iPhone to an Android. I have noticed most of my music is no longer saved to my playlist. Anybody else had this problem? 

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs randomly stop playing and start over

I've been experiencing this for a few weeks now: whenever I try and listen to any song, it will play for some minutes then suddenly stop, and when I go check what happened I see that the song has paused and started over from the beginning. I suppose ...

Newbie

I've been experiencing this for a few weeks now: whenever I try and listen to any song, it will play for some minutes then suddenly stop, and when I go check what happened I see that the song has pau...

Aimee_T

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Random songs while listening to a playlist/album

When I start listening to a playlist I made, it plays a few songs from that playlist, and after that it starts playing complete different songs, which are not in the playlist and i have never heard of before. Is this because i have a free account? Do...

Newbie

When I start listening to a playlist I made, it plays a few songs from that playlist, and after that it starts playing complete different songs, which are not in the playlist and i have never heard o...

mariahchristyl

Newbie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

problemas de reproduccion

Estoy sufriendo frecuentes cortes en la reproduccion de musica a traves de una tablet basica como control remoto por wifi sobre un reproductor yamaha. He probado de todo en la configuracion de la aplicacion y no se resuelve, tambien ocurre con el mob...

Newbie

Estoy sufriendo frecuentes cortes en la reproduccion de musica a traves de una tablet basica como control remoto por wifi sobre un reproductor yamaha. He probado de todo en la configuracion de la apl...

461 Views

0 replies

0 likes

  • 461 Views
  • 0 replies
  • 0 likes