Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Tenía cuenta free, funcionaba bien, e hice la prueba de premium. Al acabarse y volver a free, aparecen todas las canciones en **bleep** y no puedo escuchar ninguna. Ni de mi lista ni de ninguna parte. Que ocurre? Ya borré cachés, la app, y nada. Teng...
Tenía cuenta free, funcionaba bien, e hice la prueba de premium. Al acabarse y volver a free, aparecen todas las canciones en **bleep** y no puedo escuchar ninguna. Ni de mi lista ni de ninguna parte...
Moderator
629 Views
1 replies
0 likes
PlanPremiumCountry USADeviceLGL44VLOperating SystemAndroid 5.1.1 My Question or Issue I listen to music in my vehicle offline while driving and seem to be getting the msg "no internet connection available" quite often. At one point I thought maybe my...
Plan Premium Country USA Device LGL44VL Operating System Android 5.1.1 My Question or Issue I listen to music in my vehicle offline while driving and seem to be getting t...
481 Views
0 replies
0 likes
With the new update I dont know how to put on behind the lyrics.
With the new update I dont know how to put on behind the lyrics.
Regular
362 Views
1 replies
0 likes
Since a few weeks, i can't choose and specific songs for my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i want to hear. Can anyone help me?PleaseMy account it's...
Since a few weeks, i can't choose and specific songs for my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i wan...
Regular
1058 Views
1 replies
1 likes
Since a few weeks, i can't choose and specific songs from my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i want to hear. Can anyone help me?PleaseMy account it'...
Since a few weeks, i can't choose and specific songs from my playlist, even when i try to filter the song, when i push it, the first song on my playlist sound and not the one i choose or the one i wa...
Community Legend
734 Views
1 replies
1 likes
Hola, bueno mi problema es que cuando filtro canciones en una playlist y quiero reproducir alguna, se reproduce otra distinta.Por ejemplo si tengo la playlist ordenada alfabéticamente, y pongo alguna palabra para filtrar, aparecen las canciones con d...
Hola, bueno mi problema es que cuando filtro canciones en una playlist y quiero reproducir alguna, se reproduce otra distinta. Por ejemplo si tengo la playlist ordenada alfabéticamente, y pongo algu...
Not applicable
4564 Views
11 replies
8 likes
The new spotify layout is awful, confusing and hard to use. I can't view like anything, and things I can see, like artists and albums in my library, are in seemingly random order, so if I want to listen to an artist I have to scroll through the whole...
The new spotify layout is awful, confusing and hard to use. I can't view like anything, and things I can see, like artists and albums in my library, are in seemingly random order, so if I want to lis...
Newbie
817 Views
2 replies
4 likes
I have downloaded a playlist on my android tablet. When I select shuffle all it does shuffle the songs from the playlist, but when it reaches the last song of the queue returns from start and plays the same songs in the order they were after the shuf...
I have downloaded a playlist on my android tablet. When I select shuffle all it does shuffle the songs from the playlist, but when it reaches the last song of the queue returns from start and plays t...
391 Views
0 replies
0 likes
PlanPremiumCountry New ZealandDeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or IssueI have recently switched from Apple Music and am wanting to listen to a number of local files I have on my laptop on my Android app. I have got as far...
Plan Premium Country New Zealand Device Samsung Galaxy 8 Operating System Android 8.0 My Question or Issue I have recently switched from Apple Music and am wanting to...
386 Views
0 replies
0 likes
PlanPremiumCountry Hong KongDeviceSamsung Galaxy Note 8Operating SystemLatest Android 8.0.0 My Question or Issue The spotify widget tool is not working at all as the screenshot shown.
Plan Premium Country Hong Kong Device Samsung Galaxy Note 8 Operating System Latest Android 8.0.0 My Question or Issue The spotify widget tool is not working at all as th...
747 Views
0 replies
0 likes
So I have the LG V30+ and the Spotify App. When I try liking my Facebook account through the app it only shows a blank page. I've never linked my Facebook to Spotify before. Can someone please help me?
So I have the LG V30+ and the Spotify App. When I try liking my Facebook account through the app it only shows a blank page. I've never linked my Facebook to Spotify before. Can someone please help m...
Roadie
314 Views
1 replies
0 likes
I got the rest of my family set up on the family premium.... However I cannot get it to work on my son's tablet... it lets me enter his information but will not continue with the sign up....it wont light up the submit button?? The app is downloaded a...
I got the rest of my family set up on the family premium.... However I cannot get it to work on my son's tablet... it lets me enter his information but will not continue with the sign up....it ...
Roadie
324 Views
1 replies
0 likes
How do I know when a playlist has been updated on the new version of spotify? Thanks!
How do I know when a playlist has been updated on the new version of spotify? Thanks!
Roadie
551 Views
1 replies
0 likes
I'd like to change the heart function to add music to another playlist at my choosing rather than "liked from radio." Is that possible?
I'd like to change the heart function to add music to another playlist at my choosing rather than "liked from radio." Is that possible?
Roadie
2079 Views
1 replies
0 likes
here in Brazil, i saw in my android app, a music that have the clip too (MC Kevinho, 2 Chainz, French Montana & Nacho - Olha a Explosão) - how can i find more titles that have your own vertical clip ?
here in Brazil, i saw in my android app, a music that have the clip too (MC Kevinho, 2 Chainz, French Montana & Nacho - Olha a Explosão) - how can i find more titles that have your own vertical c...
Roadie
478 Views
1 replies
0 likes
Hello, i've been using spotify exclusively on my gaming console. I then shifted to using it on pc and everything was ok. But when i downloaded the phone app, all my playlists were gone and i didn't have premium. What happened? Is there anything i can...
Hello, i've been using spotify exclusively on my gaming console. I then shifted to using it on pc and everything was ok. But when i downloaded the phone app, all my playlists were gone and i didn't h...
Roadie
323 Views
1 replies
0 likes
Was logged out unexpectedly, now when I try to log back in there is no error message, just the constant login screen. I am not using the facebook option. Changed password, logged in to website on browser so credentials are correct, updated app, reins...
Was logged out unexpectedly, now when I try to log back in there is no error message, just the constant login screen. I am not using the facebook option. Changed password, logged in to website ...
Roadie
355 Views
1 replies
0 likes
I have a question. If i want to download a local file from the account on my desktop to an other account on the smartphone. Is this possible or must it be the same account? I am following a playlist i made on the desktop but i want a local file in th...
I have a question. If i want to download a local file from the account on my desktop to an other account on the smartphone. Is this possible or must it be the same account? I am following a playlist ...
Roadie
321 Views
1 replies
0 likes
So spotify filled my phones memory, i bought an sd card and started removing my songs from the internal storage. I gave up half way through and transfered the songs to the sd card. My phones memory stayed full so i deleted this cache, this deleted th...
So spotify filled my phones memory, i bought an sd card and started removing my songs from the internal storage. I gave up half way through and transfered the songs to the sd card. My phones memory s...
306 Views
0 replies
0 likes
PlanFreeCountry Puerto RicoPhoneGalaxy s8Operating SystemAndroid 8.0.0 My Question or Issue I favorited two songs months ago (Pork Soda and The other Side of Paradise) and they are no longer on favorites songs. I unlike and like songs again, restarte...
Plan Free Country Puerto Rico Phone Galaxy s8 Operating System Android 8.0.0 My Question or Issue I favorited two songs months ago (Pork Soda and The other Side of Para...
347 Views
0 replies
0 likes
