Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374900 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSA DeviceLGV30Operating SystemWhatever the newest LG Android update is called My Question or Issue I have had this problem for over a year. I actually cancelledy premium on my last phone because it was so annoying. Well bought a ne...
Plan Premium Country USA Device LGV30 Operating System Whatever the newest LG Android update is called My Question or Issue I have had this problem for over a y...
329 Views
0 replies
1 likes
The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many years of using Spotify Premium on my iPhone. I play music and use my ...
The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many ye...
Community Legend
1136 Views
1 replies
0 likes
PlanFreeCountry Guernsey (within the uk)DeviceSamsung galaxy s8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently bought a new phone. I have gone to download the spotify app through the play store however I'm unable...
Plan Free Country Guernsey (within the uk) Device Samsung galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Recently bought a...
Community Legend
408 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0 very recently switched to a non facebook account. Spotify Support was extremly helpful with the move over. I noticed that in the app settings, the "extreme" setting for strea...
Plan Premium Country USA Device Samsung Galaxy Note 5 Operating System Android 7.0 very recently switched to a non facebook account. Spotify Support was extremly helpful with the move...
Community Legend
4451 Views
2 replies
1 likes
PlanFreeCountry USAndroid My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small favorites playlist with a few songs that constantly repeat... I had a larg...
Plan Free Country US Android My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small fav...
327 Views
0 replies
0 likes
PlanFree/PremiumCountry Philippines Operating SystemAndroid Nougat My Question or Issue Hello can anyone help me? Im having issue with the shuffle feature, it keeps toggling off when i pressed it. It is getting annoying.. Pls help thanks!
Plan Free/Premium Country Philippines Operating System Android Nougat My Question or Issue Hello can anyone help me? Im having issue with the shuffle feature, ...
Casual Listener
389 Views
1 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and refused to reopen, was just a black screen no music nothing. So I followed the troubleshoo...
Plan Premium Country USA Device Samsung Galaxy J7 Sky Pro Operating System Android 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and re...
304 Views
0 replies
0 likes
PlanPremiumCountry UKDeviceHuawei P9Operating SystemAndroid My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. Spotify has used 100mb today for about half an hour of streaming at normal streaming q...
Plan Premium Country UK Device Huawei P9 Operating System Android My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. ...
903 Views
0 replies
1 likes
PlanPremiumCountry UKDeviceWileyfox Swift 2 XOperating SystemAndroid 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash.The song will pause and then you cantc skip or select another song, you have to close down the ...
Plan Premium Country UK Device Wileyfox Swift 2 X Operating System Android 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash. The s...
477 Views
0 replies
1 likes
PlanSamsung s8Operating SystemAndroid My Question or IssueHi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with my ex partners email address and I'm still paying for it aswell so ...
Plan Samsung s8 Operating System Android My Question or Issue Hi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with...
343 Views
0 replies
0 likes
Hi, I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on every single local files playlist about half the songs are now greyed...
Hi, I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on eve...
Newbie
820 Views
2 replies
0 likes
PlanPremiumCountry DeviceNokia 8Operating SystemAndroid Oreo My Question or Issue Spotify stops playing after 30 - 40 mins I also use iPad on same WiFi connection with out any problems. I am new to Nokia and the android platform so can only assume th...
Plan Premium Country Device Nokia 8 Operating System Android Oreo My Question or Issue Spotify stops playing after 30 - 40 mins I also use iPad on sam...
Casual Listener
1031 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceAIKON 8.0 Car MultimediaOperating SystemAndroid 6.0.1 My Question or Issue The car multimedia does not display the entire APP home screen in full, displaying only the first 2 buttons (sign up for free and continue with f...
Plan Premium Country Brazil Device AIKON 8.0 Car Multimedia Operating System Android 6.0.1 My Question or Issue The car multimedia does not display the entire APP home screen...
381 Views
0 replies
0 likes
Hi All. I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple. I was having the same issue and I seem to have solved the problem...I could see a few of you were anno...
Hi All. I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple. I was having the same issue and I...
774 Views
0 replies
1 likes
PlanPremiumCountry U.S.DeviceHTC 10, HTC One M7Operating SystemAndroid My Question or Issue I used to have my playlist organized by artist, then album. About a week ago, Spotify randomly set my playlist back to organizing by date added. When I select...
Plan Premium Country U.S. Device HTC 10, HTC One M7 Operating System Android My Question or Issue I used to have my playlist organized by artist, then album. About ...
303 Views
0 replies
0 likes
It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs.It's strange, since I tried to restart the app, even with force to stop it then restart my ph...
It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs. It's strange, since I tried to restart t...
560 Views
0 replies
0 likes
Hi! Recently I download Spotify (again), and this came with a new beautiful interface. At that time I had my Spotify Free and spent a few weeks with the UI that I miss. In any case... today I buy Spotify Premium and a few seconds after having it, the...
Hi! Recently I download Spotify (again), and this came with a new beautiful interface. At that time I had my Spotify Free and spent a few weeks with the UI that I miss. &nb...
Casual Listener
1052 Views
2 replies
0 likes
Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las? (English)I imported some songs nto a playlist, but I deleted them from that folder and now I can not get...
Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las? (English) I imported some songs nto...
288 Views
0 replies
0 likes
PlanPremiumCountry Australia DeviceAndroid phone LG g6Operating System My Question or Issue Cant play all the songs since yesterday morning and the sentence was on the homepage.
Plan Premium Country Australia Device Android phone LG g6 Operating System My Question or Issue Cant play all the songs since yesterday morning and...
Newbie
1603 Views
3 replies
2 likes
PlanPremiumCountryAustraliaDeviceOppo A57Operating SystemDont know My Question or Issue hey, having an issue with downloading music, I've previously had a premium acount but haven't used spotify in a while, so i had to renew my account. My issue is t...
Plan Premium Country Australia Device Oppo A57 Operating System Dont know My Question or Issue hey, having an issue with downloading music, I've previously had a premium acount...
Community Legend
457 Views
1 replies
0 likes
