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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107489 Views

26 replies

3 likes

  • 107489 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217446 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217446 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571651 Views

79 replies

3 likes

  • 571651 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470880 Views

577 replies

40 likes

Account
Free
  • 470880 Views
  • 577 replies
  • 40 likes

Kindle fire: Suddenly no link to podcasts in Library

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still have it on my Samsung Galaxy 7.

Regular

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still ...

muharana

Regular

872 Views

2 replies

1 likes

  • 872 Views
  • 2 replies
  • 1 likes

Deleted Library and Playlists

PlanPremiumCountry USADeviceMotorola G5sOperating SystemAndroid Oreo My Question or Issue I got logged out of the app for some reason and I relogged in and all my saved songs and Playlists are gone. Am I the only person this happened to? Thabks in ad...

Newbie

Plan Premium Country  USA Device Motorola G5s Operating System Android Oreo   My Question or Issue  I got logged out of the app for some reason and I relogged in and all...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Solved!! No Radio Option on my Spotify App

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has home, search, your playlists, and premium. Am I comp...

Casual Listener

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has h...

_86ib-a95e1i5

Newbie

39752 Views

6 replies

3 likes

  • 39752 Views
  • 6 replies
  • 3 likes

"Spotify keeps stopping" On Samsung Galaxy s7

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid 7.0 My Question or Issue Everytime I tap on the spotify app it just keeps giving me the error message "Spotify keeps stopping." I can't even open the app at this point. I tried c...

Newbie

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android 7.0   My Question or Issue  Everytime I tap on the spotify app it just keeps giving me the erro...

fanteSmauet

Casual Listener

5029 Views

9 replies

0 likes

  • 5029 Views
  • 9 replies
  • 0 likes

Solved!! Unable to see my own profile

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right corner. When I reinstalled the app, it reappeared ...

Casual Listener

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right...

Joe

Community Legend

4238 Views

4 replies

0 likes

  • 4238 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist restarts after one song no matter what

This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarting, the songs play/queue as expected. When shuffle is on...

Casual Listener

This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarti...

Chris

Spotify

1497 Views

3 replies

0 likes

  • 1497 Views
  • 3 replies
  • 0 likes

Since Support is absolutely useless. Maybe someone here will know what's going on.

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...

Newbie

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...

Joe

Community Legend

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Extreme streaming gone

Hi, Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high' PlanPremiumDeviceSamsung Galaxy 9 plusOperating SystemAndroid

Newbie

Hi,   Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high'   Plan Premium Device Sa...

4ew62ux0l4321vq

Regular

1456 Views

3 replies

3 likes

  • 1456 Views
  • 3 replies
  • 3 likes

Spotify App keeps crashing and Spotify doesn't care :)

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i can not acces. Thanks

Regular

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i ca...

ZW3RG

Regular

1179 Views

2 replies

3 likes

  • 1179 Views
  • 2 replies
  • 3 likes

How can I order my playlist by artist then have the album's in name order?

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on my phone has ordered itself by artist then by song ...

Casual Listener

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on ...

matipiemontese

Newbie

2411 Views

6 replies

4 likes

  • 2411 Views
  • 6 replies
  • 4 likes

My app doesn't work properly

PlanPremiumCountry CanadaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueI cannot change, play or pause tracks on the app since last night. Sometimes the app doesn't even load. What should I do. Any help would be appreciated.

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s8 Operating System Android    My Question or Issue I cannot change, play or pause tracks on the app since last night. Some...

justmekiko

Newbie

1156 Views

3 replies

1 likes

  • 1156 Views
  • 3 replies
  • 1 likes

Downloaded songs won't play after reinstalling Spotify

PlanPremiumCountry IsraelDeviceXiaomi Redmi Note 4XOperating SystemAndroid Nougat My Question or Issue I have an offline library of about 2000 songs, which take about 20 GB off my SD card, since most of the time I don't have access to the internet.My...

Casual Listener

Plan Premium Country  Israel Device Xiaomi Redmi Note 4X Operating System Android Nougat   My Question or Issue   I have an offline library of about 2000 songs, which take a...

alonhartman

Casual Listener

1584 Views

3 replies

1 likes

Download bug
Download Playlists
Premium
Reinstalling
  • 1584 Views
  • 3 replies
  • 1 likes

Solved!! Shuffle stops after choosing a song

This didn't used to be a problem. If I have my music on shuffle but decide to choose a specific song to listen to, the shuffle function is then cancelled and my music begins playing in order. I couldn't find any settings to change this, so how do I p...

Music Fan

This didn't used to be a problem. If I have my music on shuffle but decide to choose a specific song to listen to, the shuffle function is then cancelled and my music begins playing in order. I could...

Roosn92

Casual Listener

15913 Views

16 replies

1 likes

  • 15913 Views
  • 16 replies
  • 1 likes

Playlist not sorting as it does on Desktop

PlanPremiumCountry UKDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hi,On my Desktop app, when I sort my playlist by Artist, it lists the artists alphabetically, followed by their albums alphabetically, and all albums list th...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hi, On my Desktop app, when I sort my playlist by Artist, it...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app and mobile web player not working on android

PlanPremiumCountry United StatesDevice(Samsung Galaxy s7)My Question or IssueI've been a premium user for a couple years now, and I've really loved the app. However, recently the app has been instantly crashing every time I open it. It doesn't even l...

Music Fan

Plan Premium Country  United States Device (Samsung Galaxy s7) My Question or Issue I've been a premium user for a couple years now, and I've really loved the app. However, recently the a...

star_platinum

Newbie

1988 Views

8 replies

5 likes

  • 1988 Views
  • 8 replies
  • 5 likes

Spotify claims I'm offline when on WiFi, works fine on 4G

PlanPremiumCountry SpainDeviceHuawei p10 plisOperating System Android 8.0My Question or Issue Hi!I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the mos...

Newbie

Plan Premium Country  Spain Device Huawei p10 plis Operating System  Android 8.0 My Question or Issue   Hi! I've tried many things, including torubleshooting and cleaning ca...

729 Views

0 replies

0 likes

  • 729 Views
  • 0 replies
  • 0 likes

Spotify dosn't work with Android auto

Why Spotify has randomly stopped working with Android auto? "Spotify doesn't seem to be working at the moment". Any ideas?

Newbie

Why Spotify has randomly stopped working with Android auto? "Spotify doesn't seem to be working at the moment". Any ideas?

iznma_5g4-ozm

Newbie

1133 Views

3 replies

2 likes

  • 1133 Views
  • 3 replies
  • 2 likes

Searching within a playlist no longer restricts the song queue to that search

So say I wanted to listen to Ludacris, but only his songs that are on my rap playlist. So I'd simply search his name in the search bar at the top of the playlist and shuffle play from there. Now when I do it, it shows only his songs like before but a...

Casual Listener

So say I wanted to listen to Ludacris, but only his songs that are on my rap playlist. So I'd simply search his name in the search bar at the top of the playlist and shuffle play from there. Now when...

Ashleigh7

Newbie

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Playlists are deleted

PlanPremiumCountry AegentinaDevice(Moto G4)Operating SystemAndroid 7.0 Nougat My Question or IssueSometimes my playlists are deleted automatically but they still are in the storage. I have to delete Spotify data and log in again for don't having wast...

Newbie

Plan Premium Country  Aegentina Device (Moto G4) Operating System Android 7.0 Nougat   My Question or Issue Sometimes my playlists are deleted automatically but they still are in ...

383 Views

0 replies

0 likes

Playlists
  • 383 Views
  • 0 replies
  • 0 likes

Mobile app crashing on restart to a local files playlist

PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 8.1.0 The issue is as follows: I have a playlist created exclusively with local files on my laptop which I then synchronise with the mobile app and download for offline listening....

Casual Listener

Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 8.1.0   The issue is as follows: I have a playlist created exclusively with local files on my laptop which ...

SiegfriedBG

Newbie

2448 Views

6 replies

4 likes

  • 2448 Views
  • 6 replies
  • 4 likes