Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35762 Views
  • 64 replies
  • 25 likes
  • 35762 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873970 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873970 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25548 Views
  • 3 replies
  • 0 likes
  • 25548 Views
  • 3 replies
  • 0 likes

Solved!! Loud start to song

The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix for this?

  • Regular
  • The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix ...
  • ejparchment
  • Regular
  • 3982 Views
  • 2 replies
  • 1 likes
  • Loud start to song
  • 3982 Views
  • 2 replies
  • 1 likes

I can't download spotify on Ibasso DX200 (android 6)

I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start?Anyone help?

  • Newbie
  • I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start? Anyone help?
  • Joe
  • Community Legend
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

Podcast stopped playing on Mobile but can play on desktop

I was listening to spotify:show:72cVljR6gfw5yiVUDMo6g3 on mobile while I drove into school and had gotten nearly 1/3rd of the way through the series. ONe day a couple weeks ago, I could not see the podcast in my history on mobile, could not play it, ...

  • Casual Listener
  • I was listening to spotify:show:72cVljR6gfw5yiVUDMo6g3 on mobile while I drove into school and had gotten nearly 1/3rd of the way through the series. ONe day a couple weeks ago, I could not see the p...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

PLAY QUEUE BUTTON

The queue button has disappeared so canot access queue at all.anyone alse having that problem?

  • Regular
  • The queue button has disappeared so canot access queue at all. anyone alse having that problem?
  • upthedale
  • Regular
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Chromecast playback is louder and bass drop volume

Hello! Recently I connected spotify to my chromecast, First thing I noticed was louder playback than from youtube or other applications and when bass is present, volume is decreased a lot. It's not tv's issue, neither speakers. when i play directly t...

  • Newbie
  • Hello! Recently I connected spotify to my chromecast, First thing I noticed was louder playback than from youtube or other applications and when bass is present, volume is decreased a lot. It's not t...
  • 374 Views
  • 0 replies
  • 1 likes
  • 374 Views
  • 0 replies
  • 1 likes

login

When my phone did an update it logged me out of my account and now when i try to log back in its says please go online and connect to spotify. Im not sure what to do from this point

  • Newbie
  • When my phone did an update it logged me out of my account and now when i try to log back in its says please go online and connect to spotify. Im not sure what to do from this point 
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Spotify icon notification

Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?

  • Newbie
  • Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Spotify Premium does not play songs longer than 6-10 seconds

I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does not work.no matter what I do. and I am in Turkey and...

  • Visitor
  • I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does n...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Unkown user in 'Connect to a device'

Hi there,I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help me out? My current login method is Facebook so I'm una...

  • Newbie
  • Hi there, I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help m...
  • 214 Views
  • 0 replies
  • 1 likes
  • 214 Views
  • 0 replies
  • 1 likes

Add Huawei Lockscreen Notification Permission

Hi,Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not.Screenshots are in Turkish. "Durum çubuğu" = Notification pane...

  • Newbie
  • Hi, Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not. Screens...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Random volume changes

I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again. This only happens with Spotify playback: other aud...

  • Newbie
  • I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again....
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Couple Issues, Will Spotify Address?

I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work. 1) Will Spotify allow turning off automatic start/play of music when a Bluetooth device connects? If I stop playba...

  • Newbie
  • I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work.   1) Will Spotify allow turning off automatic start/play...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Abbonamento

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

  • Newbie
  • Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Spotify keeps pausing every 10 seconds

For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it to stop doing that.

  • Newbie
  • For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it...
  • Nico
  • Community Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Adding songs to playlists

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great variety of songs were recommended, based on both genr...

  • Casual Listener
  • Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great va...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Login screen on android do NOT display actual login error

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes Login button into "Logging in...", and after a second it...

  • Regular
  • If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes ...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

i can't log in

hi everyone i have a big probleme i can't log in on Android i reinstalled the app tried older versions tried with the username there is any error but from it is possible to login from the web app

  • Newbie
  • hi everyone i have a big probleme  i can't log in on Android i reinstalled the app tried older versions tried with the username  there is any error but from it is possible to login from t...
  • povilaspanavas
  • Regular
  • 574 Views
  • 6 replies
  • 1 likes
  • 574 Views
  • 6 replies
  • 1 likes

Crackling/stuttering/laggy playback on Android

Hi, I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from 1-15 seconds intervalls between stuttering. So far I've not...

  • Casual Listener
  • Hi,   I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from...
  • darkeval
  • Casual Listener
  • 29860 Views
  • 18 replies
  • 17 likes
  • 29860 Views
  • 18 replies
  • 17 likes

Repeat and Shuffle gets turned off on Xperia XZ Premium

Hi,For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy S5 and S3 doesnt have this problem and my PC doesnt ei...

  • Newbie
  • Hi, For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes