Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203674 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548927 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
456386 Views
571 replies
38 likes
one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Czech republicDeviceHuawei p9 liteOperating SystemAndroid My Question or Issue Hey guys, last few days Spotify com...
one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Czech republic Device Huawei p9 lite Operating ...
Roadie
506 Views
1 replies
0 likes
I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you
I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you
612 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android 7.0 Version: 8.4.56.803 armV7 My Question or Issue Just today, I have noticed that every ti...
532 Views
0 replies
1 likes
PlanPremiumCountry FranceDeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day...
Plan Premium Country France Device Honor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I...
Regular
1669 Views
7 replies
2 likes
PlanPremiumCountry DeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day, i ha...
Plan Premium Country Device Honor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I unins...
Regular
1284 Views
5 replies
2 likes
PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...
Plan Premium w/ Hulu Country USA Device LG Zone 3, Linux Desktop Operating System Android, Debian My Question or Issue OK this is extremely annoying: I recently purc...
416 Views
0 replies
0 likes
I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...
I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...
Community Legend
539 Views
1 replies
0 likes
Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point it would crash, every time I attempt to open the ap...
Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point ...
Newbie
1624 Views
6 replies
5 likes
I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.
I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.
Community Legend
1210 Views
1 replies
0 likes
I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, allowing all spotify.exe's to get through. I have th...
I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, a...
Newbie
11674 Views
10 replies
2 likes
PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the desktop app playing on a computer (doesn't...
Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playin...
682 Views
0 replies
0 likes
Hi!So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and my headphones and had a great time. now it just does...
Hi! So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and...
Newbie
2757 Views
3 replies
6 likes
PlanFreeCountryEspaña DeviceLG G5Operating SystemAndroid 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el movil. Las listas han sido creadas en el ordenador con la app de SPOTIFY para Windows ...
Plan Free Country España Device LG G5 Operating System Android 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el ...
2787 Views
0 replies
1 likes
PlanPremiumCountryLatvia DeviceHuawei P20 ProOperating SystemAndroid Oreo 8.1.0 My Question or IssueHello, Recently bought Huawei P20 Pro, when connected to my BMW F10 2015 it is not possible to switch songs on the steering wheel, everything else wor...
Plan Premium Country Latvia Device Huawei P20 Pro Operating System Android Oreo 8.1.0 My Question or Issue Hello, Recently bought Huawei P20 Pro, when c...
Newbie
1170 Views
2 replies
0 likes
PlanPremiumCountry SpainDeviceXiaomi Redmi 4Operating SystemAndroid 6 My Question or IssueLlevo varios meses siendo usuario de Spotify y no tuve problemas al principio, pero llevo unos últimos meses en los que la aplicación, normalmente, tarda mucho ...
Plan Premium Country Spain Device Xiaomi Redmi 4 Operating System Android 6 My Question or Issue Llevo varios meses siendo usuario de Spotify y no tuve problemas al ...
19498 Views
0 replies
20 likes
Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembered that shuffle or repeat was on instead of having t...
Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembere...
Casual Listener
13354 Views
34 replies
16 likes
PlanPremiumCountryItalyDeviceSony Xperia X PerformanceOperating SystemAndroid 8.0 My Question or IssueFrom current version 8.4.55.521.armv7 and previos version also I'm experiencing random interruption (of about 1 second) during playback! This happen...
Plan Premium Country Italy Device Sony Xperia X Performance Operating System Android 8.0 My Question or Issue From current version 8.4.55.521.armv7 and previos version also I'm exper...
376 Views
0 replies
0 likes
Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the phone, and the speakers, but still the same problem. ...
Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the ph...
779 Views
0 replies
1 likes
PlanPremiumCountryGermany DeviceSony Xperia Z1 Compact Operating SystemAndroid Auto 3.2.581533 My Question or IssueSometimes when I hear a playlist or album on spotify using Android Auto, the playlist automatically restarts with the first song. The s...
Plan Premium Country Germany Device Sony Xperia Z1 Compact Operating System Android Auto 3.2.581533 My Question or Issue Sometimes when I hear a playlist or album on sp...
750 Views
0 replies
0 likes
For about 3 or 4 weeks Spotify stopped saving the "shuffle" or "repeat" function (the green symbols in the picture) Once I click on a new song or press the "Shuffle" button again, it automatically unmarks the icons and starts playing the titles chron...
For about 3 or 4 weeks Spotify stopped saving the "shuffle" or "repeat" function (the green symbols in the picture) Once I click on a new song or press the "Shuffle" button again, it aut...
885 Views
0 replies
2 likes
