Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375581 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've added about 10 new songs to my playlist and it's not played a single one of them yet. I added about 3 of them before the update and the rest after the update but it still hasn't played a single one, I've tried uninstalling and reinstalling as we...
I've added about 10 new songs to my playlist and it's not played a single one of them yet. I added about 3 of them before the update and the rest after the update but it still hasn't played a single ...
Roadie
476 Views
1 replies
0 likes
How can verification fail?!? Ok, i tried to make a post about shuffle but this forum is hard to master. Whenever i manually select a favorite song, shuffle turns off. How can i reenable the old shuffle? I drive, ride mountain bike, and go skiiing. Th...
How can verification fail?!? Ok, i tried to make a post about shuffle but this forum is hard to master. Whenever i manually select a favorite song, shuffle turns off. How can ...
394 Views
0 replies
0 likes
PlanPremiumCountry UkDevice Samsung A5 2017Operating System Android Oreo, My Question or Issue
Plan Premium Country Uk Device Samsung A5 2017 Operating System Android Oreo, My Question or Issue
569 Views
0 replies
1 likes
PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSince most recent update any time i select a song shuffle and repeat all are turned off and any time i try and search up a specific song and play it a differ...
Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Since most recent update any time i select a song shuffle and repeat al...
Regular
892 Views
4 replies
2 likes
Hello I got an issue today after the playstore update. I have many Offline Songs from my private music library like 1-3h DJ-Sets in some of my playlist.If I listen to one of them I stop it on like 1h and want to listen at another time at this point f...
Hello I got an issue today after the playstore update. I have many Offline Songs from my private music library like 1-3h DJ-Sets in some of my playlist. If I listen to one of them I stop it...
Newbie
772 Views
1 replies
4 likes
PlanPremiumCountry usaSamsung galaxy note 4Operating Systemandroid 6.0.1.Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop
Plan Premium Country usa Samsung galaxy note 4 Operating System android 6.0.1. Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times sto...
308 Views
0 replies
0 likes
PlanPremiumCountryIndonesiaDeviceRedmi Note 3 Pro/Desktop PCOperating SystemAndroid Lollipop/Windows 10 My Question or Issue I can't play some song (Attached below). I always play these song almost everyday. This evening i bought the 3 month premium ...
Plan Premium Country Indonesia Device Redmi Note 3 Pro/Desktop PC Operating System Android Lollipop/Windows 10 My Question or Issue I can't play some song (Attached bel...
475 Views
0 replies
0 likes
I can't arrange the songs in the playlist I created as there is no Edit button. I already reinstalled the app, but it has still no edit button.
I can't arrange the songs in the playlist I created as there is no Edit button. I already reinstalled the app, but it has still no edit button.
Roadie
2142 Views
3 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRO Operating SystemAndroid Nougat My Question or Issue[EN-US]My Spotify Premium is notifying me every day that I am in an old version of Android and that it is necessary to update, but my Samsung J7 PR...
Plan Premium Country Brazil Device Samsung Galaxy J7 PRO Operating System Android Nougat My Question or Issue [EN-US] My Spotify Premium is notifying me every day that I am in...
321 Views
0 replies
0 likes
PlanPremiumCountry BrazilDeviceMoto G5Operating SystemAndroid Nougat My Question or Issue I've upgraded my spotify account and started downloading a playlist but I'm wondering how I could uninstall these songs in the future. Would you help me?
Plan Premium Country Brazil Device Moto G5 Operating System Android Nougat My Question or Issue I've upgraded my spotify account and started downloading a...
307 Views
0 replies
0 likes
I'm using spotify premium from my Huawei device and even though it plays all the downloaded playlists fine, it keeps showing me offline saying there's no Internet connection. Whichever the IP is the problem remains. Updates haven't fixed it either.
I'm using spotify premium from my Huawei device and even though it plays all the downloaded playlists fine, it keeps showing me offline saying there's no Internet connection. Whichever the IP is the ...
Casual Listener
932 Views
5 replies
1 likes
Hola, llevo un tiempo que cuando paso de canción desde mi móvil Android, una canción me sale a volumen alto o el que tengo pero si paso de canción casi no se oye, si paso de canción otra vez alta y así continuamente.Si alguien puede ayudarme gracias
Hola, llevo un tiempo que cuando paso de canción desde mi móvil Android, una canción me sale a volumen alto o el que tengo pero si paso de canción casi no se oye, si paso de canción otra vez alta y a...
311 Views
0 replies
0 likes
So, how the tittle says, the new update isn't on my Huawei P10 play store, I don't know if anyone who has this phone have the same problem as me, if anyone have this problem please let me know if you have any solution (sorry for my bad English level,...
So, how the tittle says, the new update isn't on my Huawei P10 play store, I don't know if anyone who has this phone have the same problem as me, if anyone have this problem please let me know if you...
Newbie
798 Views
1 replies
1 likes
Premium Plan Operating SystemAndroid Marshmallow My Question or Issue The settings for both streaming and download quality change resets back to 'automatic' and 'normal' respectively within literally seconds after i set them to any higher quality opt...
Premium Plan Operating System Android Marshmallow My Question or Issue The settings for both streaming and download quality change resets back to 'automatic' and 'normal' re...
410 Views
0 replies
0 likes
PlanPremiumCountry Samsung neoOperating System My Question or Issue I previously had spotify, and have deleted it. It's no Where to be found in apps/disabled. I've tried to reininstall with no success. Every time I click the install for Android it sa...
Plan Premium Country Samsung neo Operating System My Question or Issue I previously had spotify, and have deleted it. It's no Where to be found in a...
268 Views
0 replies
0 likes
PlanFreeCountry USDeviceLG V30Operating SystemAndroid Oreo My Question or Issue Hi, I use an app that removes my navigation soft keys at the bottom to give extra screen real estate, but Spotify doesn't fill in the space like any other app does. It's ...
Plan Free Country US Device LG V30 Operating System Android Oreo My Question or Issue Hi, I use an app that removes my navigation soft keys at the bottom t...
1142 Views
0 replies
9 likes
I have the Premium account. I just noticed that almost all of my songs are greyed out. But when I look up the songs in the search feature, they are available to play. Why are my songs greyed out and how do I get them back?
I have the Premium account. I just noticed that almost all of my songs are greyed out. But when I look up the songs in the search feature, they are available to play. Why are my son...
341 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S7Operating SystemAndroid 7 My Question or IssueWhen I start Spotify, I get a black screen. Within 30 seconds, the application crashes and I'm asked if I want to try restarting the app. I've tried restarting m...
Plan Premium Country US Device Samsung Galaxy S7 Operating System Android 7 My Question or Issue When I start Spotify, I get a black screen. Within 30 seconds, the application crashe...
320 Views
0 replies
0 likes
PlanPremiumCountryArgentinaDeviceSamsung s6 edgeOperating SystemAndroid My Question or Issue Hi, I am about to reach the 3,333 downloaded songs limit, so I want to SAVE music to my library instead of DOWNLOADING. However, every time I save an album o...
Plan Premium Country Argentina Device Samsung s6 edge Operating System Android My Question or Issue Hi, I am about to reach the 3,333 downloaded songs limit, so I want...
Community Legend
558 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceGalaxy S5Operating System My Question or IssueI used to be able to share songs to facebook but since this update there is no option listed when i do try. It has all other social media sites that i have including facebook...
Plan Free/Premium Country Device Galaxy S5 Operating System My Question or Issue I used to be able to share songs to facebook but since this update there is no option l...
392 Views
0 replies
1 likes
