Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
On iOS, it seems to have album art for some local files. But on Android, it's pretty much non-existent. I was able to fix the issue on my computer by removing all special characters (hyphens, parentheses, underscores) from the filenames and restartin...
Hola.Restaure ni celular a modo fabrica y ahora cada vez que quiero cambiar de cancion la musica deja de sonar. Desbloqueo el celular y cuando entra a spotify suena de nuevo. Ya reinstale la app y nada. Que puedo hacer?
Hey Everyone, today I got an add on my phone while listening to Spotify when an add stating "tap now to take a survey for a chance to win 30 days of Spotify premium" The voice saying this advertisement was very familuar and sounded as if it may be le...
Up until the last Android update I could shuffle play my entire library. Am I missing a new way to use that feature or has it been removed? I'm very sad because that was pretty much the only way I used Spotify... Thanks for any help.
Hey guys, I have a problem that should be simple to solve and super cool for users. When I navigate to 'Your Library' on the app, some artists only contain a few songs. I understand that I saved a few songs when I first searched for that artist in th...
I have been using spotify since it came out and use it to play through my car stereo via bluetooth audio. It has worked extremely well and just this week the stereo started to misbehave. I first noticed it on 4/9/2014, but I hadn't used it in my car ...
Dears, I noticed a strange behavior in the last update: In my car, using the spotify connected to the Bluetooth of my Kenwood brand sound, When listening to a sequence of songs, or a single or a complete album, with each song, right at the beginning ...
Que tal, quisiera que me ayudaran... Tengo un celular andr 7 y resulta que cuando uso FB y aparece algun video en mi historial con el volumen silenciado al momento se detiene la reproduccion de spotify.
I have premium account but I can't play my downloaded songs when I'm offline. There are the green circle too but I still can't play my downloaded songs. What should I do? Help pls
Hey Spotify,I dont mind ads since I am not using premium version but I am CONSTANTLY hearing this opiod addiction ad. I am about to punch this screen hoping to stop that guy from talking about his prescription additction problem. Again, I dont mind a...
with the last update for android does not appear the option to choose the place of the storage of downloaded music (internal or SD card)
I can not import my songs from my cell phone to spotify, in settings I no longer have the options.(note) before you had this option in another account
Music controls in the notification shade and lock screen only work about half the time. The app has full notification permissions, and battery optimization is off.Also, streaming to my Chromecast Audio cuts out often. Streaming from my desktop works ...
Spoiler (Highlight to read)Earlier to I was signed out on my Samsung Galaxy S7 but when I tried to log in again it says that I was set offline and need to go online to connect to spotifyEarlier to I was signed out on my Samsung Galaxy S7 but when I t...
On my oneplus 5t on the newest Android update all of my personal playlists, with some of them having 800 songs, will only shuffle play from the first 10 or so songs on the playlist. I have Spotify free and haven't had problems before this update and ...
Wenn ich Musik hoere wird diese immer leiser, wenn ich eine Benachrichtigung bekomme im Lautlosmodus. Wie kann ich das abschalten?
I'm unable to connect my Heos device to my Samsung Galaxy S7. This just happened, probably today or yesterday. I don't see the icon for my home's Heos device. I can connect and play from other apps and programs however, like Pandora and music on my p...
Hola, llevo tiempo siendo premium y tengo un problema con mis playlists. Las tengo descargadas para usarlas en modo Offline, pero de vez en cuando debo volver a descargarlas porque ya no estan descargadas, siendo muy engorroso. Ayudenme por favor, el...
So I have a Google pixel 2 xl and I'll be listening my music when I get a notification or anything. I hit my finger print scanner and the music stops. On my other pixel I don't have this problem. I checked the settings and I can't figure it out.
Hi thereHoping someone can help. My service provider offers free data for spotify but only for audio streaming. I have never watched a video on spotify before but they are saying that I have been streaming videos? How can I make sure that I am only s...