Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5363 Views

0 replies

6 likes

  • 5363 Views
  • 0 replies
  • 6 likes

Playlist: Shuffle turns off after selecting songs

I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled. However, in this version, shuffle turns off when another song is selected. Is this intentional or a bug?

Newbie

I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled.   However, in this version, shuffle turns off ...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Spotify suddenly logout on Android - cannot reconnect

Hi, I want to report an issue that really made me angry.I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline listening during travelling.Last week, when I was travel...

Casual Listener

Hi, I want to report an issue that really made me angry. I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline lis...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Potential bug?

I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me.If i'm playing music or a podcast from seemingly any source (saved or playlists o...

Newbie

I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me. If i'm playing music or a po...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Optimal settings for Bluetooth using LDAC in Android Oreo

I've got sweet Bluetooth IEM headphones (H2 from RBH) that support the new Sony "LDAC" Bluetooth codec that's available in Android Oreo (well, it's "somewhat" available -- my Samsung Galaxy S9 has LDAC available but only in Developer Options, which i...

Casual Listener

I've got sweet Bluetooth IEM headphones (H2 from RBH) that support the new Sony "LDAC" Bluetooth codec that's available in Android Oreo (well, it's "somewhat" available -- my Samsung Galaxy S9 has LD...

Moonflight

Casual Listener

32883 Views

2 replies

3 likes

  • 32883 Views
  • 2 replies
  • 3 likes

Music Playback (Bug?)

It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically for local files saved from my Android Phone. The lo...

Casual Listener

It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically ...

Joe

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Accident!

Hi guys, I accidently used a Gift Code for a wrong e-mail. Is it possible to retrograde it?

Newbie

Hi guys, I accidently used a Gift Code for a wrong e-mail. Is it possible to retrograde it?

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Can't play specific song in playlist filter

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the added filter will start playing. If I choose the se...

Regular

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the ...

thisguy33333

Casual Listener

4575 Views

23 replies

11 likes

  • 4575 Views
  • 23 replies
  • 11 likes

SCROBBLE NOT FINISHING, PLZ HELP

Hello!!When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just shows the new song that comes onIt works totally fine ...

Newbie

Hello!! When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just s...

Joe

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Tracks skipping a second after phone turns on or off

This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling entirely, tried on different networks, different p...

Casual Listener

This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling...

xtrasurs

Casual Listener

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Scrobbles appear on last.fm during play then vanish

I noticed today that when I play a track on Android it appears on last.fm as "scrobbling now" but when the track is finished the scrobble vanishes on last.fm and isn't registered. This doesn't happen from the desktop client. I tried switching offline...

Roadie

I noticed today that when I play a track on Android it appears on last.fm as "scrobbling now" but when the track is finished the scrobble vanishes on last.fm and isn't registered. This doesn't happen...

raacampbell

Roadie

1148 Views

4 replies

1 likes

  • 1148 Views
  • 4 replies
  • 1 likes

Spotfiy keeps playing while phone is ringing on adroid mi6

Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that

Newbie

Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that

Joe

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non-Spotify songs skip when skipping through song.

I added multiple local files to spotify on my phone and it worked fine but now I have an issue where if I try to skip to anywhere in a non-spotify track it will skip to the end of the track and play the next one.

Newbie

I added multiple local files to spotify on my phone and it worked fine but now I have an issue where if I try to skip to anywhere in a non-spotify track it will skip to the end of the track and play ...

Melody

Spotify

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Spotify with alexa. YOU make it easy for me....

I see a lot of stupid solutions that require ME to do some pain in the **bleep** work, just so my family can use spotify easily between our echo devices. Here's the thing.... .I PAY BOTH OF THOSE COMPAINES MONTHLY. YOU FIX IT AND MAKE IT easier for M...

Newbie

I see a lot of stupid solutions that require ME to do some pain in the **bleep** work,  just so my family can use spotify easily between our echo devices.  Here's the thing.... .I PAY BOTH ...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Solved!! Local files on phone keep skipping back to start of song.

Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...

Music Fan

Hi,   This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...

kaiyoma

Regular

3499 Views

12 replies

2 likes

  • 3499 Views
  • 12 replies
  • 2 likes

Saving the last song played in a list of songs

Hi everyone. I would like to know how to save the position of the last song played in a list of songs so as not to go on playing the same songs after leaving it to play other lists and then come back. Thanks in advance.

Newbie

Hi everyone.   I would like to know how to save the position of the last song played in a list of songs so as not to go on playing the same songs after leaving it to play other lists and then ...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Search mechanism doesn't works correctly

This happens when I try to search a music on my playlists. I write the name of the music but when I click, the music that is reproduced is the first music of the playlist. This happens even on the desktop version. Another example: when a search an ar...

Newbie

This happens when I try to search a music on my playlists. I write the name of the music but when I click, the music that is reproduced is the first music of the playlist. This happens even on the de...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't scrobbe to Last.fm. Any ideas?

I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched networks. All that in vain. I can see that I'm scrobbling but am una...

Casual Listener

I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched network...

DaneShady

Music Fan

40398 Views

29 replies

7 likes

8.1.0
Android
last.fm
scrobbling
  • 40398 Views
  • 29 replies
  • 7 likes

Música se traba al cambiar entre canciones

Hola, el problema que tengo se reproduce en Android 8, ocurre que al cambiar entre canciones la música se traba por unos milisegundos y después continua con normalidad, ya hice el desinstalar y volver a instalar pero no funciona, intenté cambiando el...

Newbie

Hola, el problema que tengo se reproduce en Android 8, ocurre que al cambiar entre canciones la música se traba por unos milisegundos y después continua con normalidad, ya hice el desinstalar y volve...

2284 Views

0 replies

11 likes

  • 2284 Views
  • 0 replies
  • 11 likes

Solved!! Local files on Android won't skip to center of song

Recently I've been listening to a lot of audiobooks on my phone by downloading the local files from my computer. Unfortunately today I tried to jump back into the middle of a book and the app won't let me on iPhone or android. I can listen to the boo...

Casual Listener

Recently I've been listening to a lot of audiobooks on my phone by downloading the local files from my computer. Unfortunately today I tried to jump back into the middle of a book and the app won't l...

Hyteluk

Casual Listener

1536 Views

3 replies

4 likes

local files
  • 1536 Views
  • 3 replies
  • 4 likes

Android oreo 8.0. Cannot install Spotify mucic from Google play store.

Cannot install Spotify mucic software from Google play store. It sais that product you try To buy doesn't exist. How can I install it?

Newbie

Cannot install Spotify mucic software from Google play store. It sais that product you try To buy doesn't exist. How can I install it? 

706 Views

0 replies

0 likes

  • 706 Views
  • 0 replies
  • 0 likes