Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375471 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry DeviceGalaxy S5Operating System My Question or IssueI used to be able to share songs to facebook but since this update there is no option listed when i do try. It has all other social media sites that i have including facebook...
Plan Free/Premium Country Device Galaxy S5 Operating System My Question or Issue I used to be able to share songs to facebook but since this update there is no option l...
391 Views
0 replies
1 likes
Operating SystemAndroid v6.0My Question or Issue When I try to disable lastFM scrobbling in the app, it appears to disable the option, and then seems to re-enable itself after some time, leading to the Wrong username/password error as I have removed ...
Operating System Android v6.0 My Question or Issue When I try to disable lastFM scrobbling in the app, it appears to disable the option, and then seems to re-enable itself after some...
Regular
4343 Views
4 replies
1 likes
PlanPremiumCountryGermany DeviceRaspberry Pi 2Operating SystemVolumio My Question or IssueAbout one week ago all my private playlists disappeared. Seems Spotify ceised the support for libspotify. Does anyone experience similar problems? As Spotify is...
Plan Premium Country Germany Device Raspberry Pi 2 Operating System Volumio My Question or Issue About one week ago all my private playlists disappeared. Seems Spotify ceised t...
Newbie
1443 Views
2 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library?Not all of my music is in "Favorite Songs" I lost some of my music.
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library? Not all ...
392 Views
0 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library??Some of my music lost and not in the "Favorite Songs" list
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library?? Some of...
387 Views
0 replies
1 likes
PlanPremiumCountry SwedenDeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueUnable to startup Spotify. When i click on the app Spotify asks me to login. After I have typed in my username and password and pressed the button "Login"...
Plan Premium Country Sweden Device Sony Z5 Compact Operating System Android 7.1.1 My Question or Issue Unable to startup Spotify. When i click on the app Spotify asks me to log...
331 Views
0 replies
0 likes
PlanFreeDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the text changes to "Logging in" and the back to "Log in" and nothing happens. I c...
Plan Free Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the t...
326 Views
0 replies
0 likes
PlanPremiumCountrynetherlands Device(motorola moto x4)Operating System(Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x4 android oreo, every song has a slight hiccup in the first three seconds where the music s...
Plan Premium Country netherlands Device (motorola moto x4) Operating System (Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x...
674 Views
0 replies
2 likes
Hi,For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio.The Chromecast unit shows up in the 'Devices available' list in Spotify.When I click it to connect, it shows "Connecting...", but a...
Hi, For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio. The Chromecast unit shows up in the 'Devices available' list in Sp...
Newbie
1555 Views
1 replies
1 likes
I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...
I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...
Casual Listener
105015 Views
2 replies
3 likes
Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...
Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the ...
Casual Listener
2642 Views
6 replies
4 likes
PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...
Plan Premium Device Samsung Galaxy Operating System Android My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...
Composer
873 Views
1 replies
1 likes
Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...
Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...
Regular
3791 Views
12 replies
2 likes
I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles away from home. For the last 2-3 months I have reached my da...
I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles ...
Roadie
1168 Views
3 replies
0 likes
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore). Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today ...
Roadie
746 Views
3 replies
0 likes
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...
Roadie
4351 Views
3 replies
0 likes
PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...
Plan Premium Country France Device OnePlus5 Operating System Android My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...
Composer
639 Views
1 replies
2 likes
PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...
Plan Free Country Device Samsuing Galaxy Operating System Android My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have ...
Community Legend
1689 Views
6 replies
2 likes
radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...
radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...
Composer
337 Views
1 replies
1 likes
Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...
Hello support team, I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device. Turn off the buildin EQ fro...
Regular
1407 Views
1 replies
0 likes
