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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210954 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210954 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561467 Views

78 replies

3 likes

  • 561467 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463249 Views

575 replies

39 likes

Account
Free
  • 463249 Views
  • 575 replies
  • 39 likes

Solved!! Extreme quality cannot be selected for Streaming in Android App

PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...

Casual Listener

Plan Premium Country Romania  Device Samsung Galaxy S7 Operating System Android Nougat   My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...

RaduN

Casual Listener

1374 Views

2 replies

0 likes

  • 1374 Views
  • 2 replies
  • 0 likes

"Artist" filter messed up

Hey whoever reads this.I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are just completely random without any system behind it (or...

Newbie

Hey whoever reads this. I've been wondering if I am the only one with this problem but when I turn on the artist filter I usually got all the songs of the artists sorted by album but now they are ju...

Palamulu

Newbie

1055 Views

3 replies

3 likes

  • 1055 Views
  • 3 replies
  • 3 likes

Superuser Contribution App not showing premium features

My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything.When I go to my profile online, it shows as premium user.I need to ...

Newbie

  My app crashed yesterday and I was not able to open Spotify at all so I reinstalled the app. Now when I log in, it only shows the features for the free app. I can't download anything. When I...

SergioDavid

Roadie

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution App shuts down all the time

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Czech republicDeviceHuawei p9 liteOperating SystemAndroid My Question or Issue Hey guys, last few days Spotify com...

Newbie

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Czech republic Device Huawei p9 lite Operating ...

SergioDavid

Roadie

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

My music stops in 10 seconds

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

Regular

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

625 Views

0 replies

0 likes

  • 625 Views
  • 0 replies
  • 0 likes

"Add songs" button removed when accessing playlist

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...

Regular

Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 7.0   Version: 8.4.56.803 armV7 My Question or Issue  Just today, I have noticed that every ti...

536 Views

0 replies

1 likes

  • 536 Views
  • 0 replies
  • 1 likes

Solved!! Spotify doesn't launch anymore

PlanPremiumCountry FranceDeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day...

Regular

  Plan Premium Country  France Device Honor 8  My Question or Issue   When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I...

1s-vlw_je9aiw

Regular

1709 Views

7 replies

2 likes

  • 1709 Views
  • 7 replies
  • 2 likes

Spotify doesn't lauch

PlanPremiumCountry DeviceHonor 8 My Question or Issue When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I uninstall and install the app, spotify work but just for one day. When i wake up the next day, i ha...

Regular

  Plan Premium Country   Device Honor 8  My Question or Issue   When I launch Spotify, the screen gets black and the app shut down itself shortly after. After I unins...

1s-vlw_je9aiw

Regular

1305 Views

5 replies

2 likes

  • 1305 Views
  • 5 replies
  • 2 likes

Mobile bandwidth still occurs with offline playlists

PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...

Roadie

Plan Premium w/ Hulu Country  USA Device LG Zone 3, Linux Desktop Operating System Android, Debian   My Question or Issue   OK this is extremely annoying: I recently purc...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Missing many spotify features

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...

Casual Listener

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...

Joe

Community Legend

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes

Not able to open spotify

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point it would crash, every time I attempt to open the ap...

Newbie

Ive been having this problem for a few days where spotify refuses to open after its crashed before, I had uninstalled and installed the app several times, able to listen to music, then at some point ...

DieTubameister

Newbie

1660 Views

6 replies

5 likes

  • 1660 Views
  • 6 replies
  • 5 likes

Autoplay won't stop

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.

Newbie

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off. 

Joe

Community Legend

1223 Views

1 replies

0 likes

  • 1223 Views
  • 1 replies
  • 0 likes

Can't Sync local files from PC to Phone

I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, allowing all spotify.exe's to get through. I have th...

Casual Listener

I have lots of songs on my computer which are not on Spotify it's self. So I imported them. I have all of my local files in a playlist called "Saved". I have configured all of my firewall settings, a...

Mythopoet12

Newbie

11771 Views

10 replies

2 likes

andriod
htc
local files
not working
Sync to Phone
  • 11771 Views
  • 10 replies
  • 2 likes

Stop "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the desktop app playing on a computer (doesn't...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo (8.0)   My Question or Issue  I've noticed a recent "feature" that will display a "Now Playin...

691 Views

0 replies

0 likes

  • 691 Views
  • 0 replies
  • 0 likes

Gear S3 not playing sound when using spotify

Hi!So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and my headphones and had a great time. now it just does...

Visitor

Hi! So have a gear s3 watch, and the first time i put spotify on it it worked great - i play the music through my bluetooth headphones (backbeat fit) - i went grocery shopping with just my watch and...

ed12_-wlcjnrh

Newbie

2764 Views

3 replies

6 likes

  • 2764 Views
  • 3 replies
  • 6 likes

Ya no puedo escuchar mis listas de reproduccion con archivos locales.

PlanFreeCountryEspaña DeviceLG G5Operating SystemAndroid 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el movil. Las listas han sido creadas en el ordenador con la app de SPOTIFY para Windows ...

Newbie

Plan Free Country España  Device LG G5 Operating System Android 7.0   My Question or Issue  Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el ...

2792 Views

0 replies

1 likes

  • 2792 Views
  • 0 replies
  • 1 likes

Bluetooth metadata not updated in BMW

PlanPremiumCountryLatvia DeviceHuawei P20 ProOperating SystemAndroid Oreo 8.1.0 My Question or IssueHello, Recently bought Huawei P20 Pro, when connected to my BMW F10 2015 it is not possible to switch songs on the steering wheel, everything else wor...

Newbie

Plan Premium Country Latvia  Device Huawei P20 Pro Operating System Android Oreo 8.1.0   My Question or Issue Hello,   Recently bought Huawei P20 Pro, when c...

kentivar

Newbie

1187 Views

2 replies

0 likes

  • 1187 Views
  • 2 replies
  • 0 likes

La aplicación tarda en cargar

PlanPremiumCountry SpainDeviceXiaomi Redmi 4Operating SystemAndroid 6 My Question or IssueLlevo varios meses siendo usuario de Spotify y no tuve problemas al principio, pero llevo unos últimos meses en los que la aplicación, normalmente, tarda mucho ...

Visitor

  Plan Premium Country  Spain Device Xiaomi Redmi 4 Operating System Android 6  My Question or Issue Llevo varios meses siendo usuario de Spotify y no tuve problemas al ...

19517 Views

0 replies

20 likes

  • 19517 Views
  • 0 replies
  • 20 likes

Selecting a new song in a playlist turns off shuffle and repeat

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembered that shuffle or repeat was on instead of having t...

Casual Listener

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembere...

SneakyBear

Casual Listener

13483 Views

34 replies

16 likes

  • 13483 Views
  • 34 replies
  • 16 likes

Interruption during playback and problem on skip track

PlanPremiumCountryItalyDeviceSony Xperia X PerformanceOperating SystemAndroid 8.0 My Question or IssueFrom current version 8.4.55.521.armv7 and previos version also I'm experiencing random interruption (of about 1 second) during playback! This happen...

Newbie

Plan Premium Country Italy Device Sony Xperia X Performance Operating System Android 8.0   My Question or Issue From current version 8.4.55.521.armv7 and previos version also I'm exper...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes