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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118749 Views

27 replies

4 likes

  • 118749 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239500 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239500 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600347 Views

79 replies

3 likes

  • 600347 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492868 Views

581 replies

42 likes

Account
Free
  • 492868 Views
  • 581 replies
  • 42 likes

Superuser Contribution volume going up and down by itself

PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue

Newbie

Plan Premium Country USA  Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue  

SergioDavid

Roadie

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unfortunately, Spotify has stopped message on Android tablet

PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SergioDavid

Roadie

857 Views

1 replies

0 likes

  • 857 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Black Screen and Won't Launch

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy Note 3Operating SystemAndroid 5.0 My Question or IssueSpotify on mobile phone when launched only shows black screen, crashes, then push back to phone home menu. Already happened more than once, I've re-...

Casual Listener

Plan Premium Country Indonesia Device Samsung Galaxy Note 3 Operating System Android 5.0   My Question or Issue Spotify on mobile phone when launched only shows black screen, crashes, ...

unbuliebubble

Casual Listener

1375 Views

1 replies

0 likes

  • 1375 Views
  • 1 replies
  • 0 likes

Keeping offline songs on SD card after phone wipe

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueIs it possible to wipe my phone, reinstall spotify and have it detect the offline songs saved to my SD card? I have about 30 gigabytes downloaded and I w...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Is it possible to wipe my phone, reinstall spotify and have it detect th...

478 Views

0 replies

0 likes

  • 478 Views
  • 0 replies
  • 0 likes

Superuser Contribution New releases by genre not appearing on app

PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...

Casual Listener

Plan Free Country  U.S. Device Galaxy S9   Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...

SergioDavid

Roadie

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more of Repeat tracks

Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?

Newbie

Since the forced update on my app. I don't see repeat all tracks button anymore.  Why is it gone? Is there a way to get it to repeat ?   

SergioDavid

Roadie

639 Views

1 replies

0 likes

Android
Playlists
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify had Stopped working. Close App?

PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...

Gig Goer

Plan Free/Premium Country   Device Samsung 8+ Operating System Android   My Question or Issue  App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...

SergioDavid

Roadie

909 Views

1 replies

0 likes

  • 909 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer able to search in a playlist and shuffle play only the searched songs

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating System My Question or Issue I used to be able to make a playlist with a bunch of different artists in the same genre and then when I'm in the mood for just one artist, search for them ...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System   My Question or Issue  I used to be able to make a playlist with a bunch of different artists i...

SergioDavid

Roadie

2352 Views

1 replies

30 likes

  • 2352 Views
  • 1 replies
  • 30 likes

Superuser Contribution Audio playback lag/stuttering

PlanPremiumCountry EstoniaDeviceOnePlus6Operating SystemAndroid 8.1.0 My Question or Issue Playback has lag behind every 15-40 seconds. I have installed latest updates for spotify and OS. Firstly I had problem with spotify crashing if I downloaded pl...

Newbie

  Plan Premium Country  Estonia Device OnePlus6 Operating System Android 8.1.0   My Question or Issue  Playback has lag behind every 15-40 seconds. I have installed lat...

SergioDavid

Roadie

1256 Views

1 replies

0 likes

  • 1256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Função "Músicas" foi removida!

PlanFreeCountry BrasilDeviceMotorola X2Operating SystemAndroid Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das nossas seleções de artitas e álbuns foi removida? Era a principal função para o meu dia-a-...

Newbie

Plan Free Country  Brasil Device Motorola X2 Operating System Android Marshmallow   My Question or Issue  Por que a função para tocar todas as músicas aleatoriamente das...

SergioDavid

Roadie

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Gif cover on android

Spotify Username21vhzuvkjgev4h3vcvmyrz3zyPlanPremiumCountry netherlandsDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 (nougat) My Question or IssueI saw a friend who had this cool feature of which he had a gif or at least a moving picture as...

Casual Listener

Spotify Username 21vhzuvkjgev4h3vcvmyrz3zy Plan Premium Country  netherlands Device Samsung Galaxy S6 Edge Operating System Android 7.0 (nougat)   My Question or Issue I saw a f...

bramvanabel

Casual Listener

1844 Views

5 replies

0 likes

  • 1844 Views
  • 5 replies
  • 0 likes

Spotify - The destroyer of SD-cards?

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much. It all started with the storage being "corrupted" atleast once per week. Which means all my songs would suddenly...

Regular

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much.   It all started with the storage being "corrupted" at...

jjeeddss

Casual Listener

8932 Views

14 replies

30 likes

Broken SD-card
Corrupted offline songs
Corruption of data
  • 8932 Views
  • 14 replies
  • 30 likes

Interface

PlanPremiumCountry TurkeyDevice(Samsung Galaxy s7 edge)Operating System(Android Oreo) My Question or Issue why app's interface have changed when I bought premium

Newbie

Plan Premium Country  Turkey Device (Samsung Galaxy s7 edge) Operating System (Android Oreo)   My Question or Issue   why app's interface have changed when I bought pre...

Joe

Community Legend

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Free] Shuffle problems

PlanFreeCountryFrance, Belgium and LuxembourgDeviceHuawei P8 liteOperating SystemEmui 4.0.3 Since I am using the free version of Spotify, I should now be able to stream playlists on shuffle only (except a handful of selected Spotify playlists) with t...

Casual Listener

Plan Free Country France, Belgium and Luxembourg Device Huawei P8 lite Operating System Emui 4.0.3   Since I am using the free version of Spotify, I should now be able to stream playlis...

FloDuc

Casual Listener

791 Views

2 replies

0 likes

  • 791 Views
  • 2 replies
  • 0 likes

Problems with saving on SDcard/ Android Speicherprobleme

[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So I uninstalled spotify, downloaded it again and was able to sign back ...

Casual Listener

[German version below]   Hello,   I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So ...

599 Views

0 replies

0 likes

  • 599 Views
  • 0 replies
  • 0 likes

Stop videos from playing in playlists

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone already.

Music Fan

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone alread...

656 Views

0 replies

1 likes

  • 656 Views
  • 0 replies
  • 1 likes

Offline Data not deletable

Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

Casual Listener

Hello,   I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

jjeeddss

Casual Listener

1100 Views

5 replies

0 likes

  • 1100 Views
  • 5 replies
  • 0 likes

New update has removed Radio

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!

Casual Listener

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it! 

SamaelSmiles

Regular

7503 Views

4 replies

2 likes

  • 7503 Views
  • 4 replies
  • 2 likes

Solved!! Specific song wont play from local files downloaded onto phone!

PlanPremiumCountryCanadaDeviceSamsung on5 My Question or Issue I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i added another track to the playlist that i download (Lens V2 ft. Travis Scot...

Casual Listener

Plan Premium Country Canada Device Samsung on5  My Question or Issue  I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i a...

jelkoo99

Casual Listener

1694 Views

4 replies

0 likes

  • 1694 Views
  • 4 replies
  • 0 likes

Goodbye Spotify

I'm leaving Spotify today,I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years total.And it's bad, the mobile app is slow and doesn'...

Music Fan

I'm leaving Spotify today, I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years ...

karma_police_19

Music Fan

1230 Views

1 replies

1 likes

  • 1230 Views
  • 1 replies
  • 1 likes