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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40182 Views
  • 65 replies
  • 25 likes
  • 40182 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876711 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876711 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26125 Views
  • 4 replies
  • 0 likes
  • 26125 Views
  • 4 replies
  • 0 likes

Disabling spotify when using vr

Need help disabling spotify when playing games or watching movies on vr. Spotify keeps auto playing once it connects to my vr device. Using galaxy s8

  • Newbie
  • Need help disabling spotify when playing games or watching movies on vr. Spotify keeps auto playing once it connects to my vr device. Using galaxy s8
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Autoplay not working

Autoplay is not working since I have a p10 lite. It is on in the settings. I already tried to uncheck autoplay and recheck ist also I tried a restart.

  • Newbie
  • Autoplay is not working since I have a p10 lite. It is on in the settings. I already tried to uncheck autoplay and recheck ist also I tried a restart. 
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Grayed Out Song/ Losing Playlists/ Syncing

Okay, so I have three issues that have been happening rather frequently and it's getting annoying.1. There is a song in my main playlist that is grayed out and I can't remove it from the playlist. I do know that it's a local music file that I have on...

  • Casual Listener
  • Okay, so I have three issues that have been happening rather frequently and it's getting annoying. 1. There is a song in my main playlist that is grayed out and I can't remove it from the playl...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Android auto starting

I don't really understand why the android service always listens even when I have exited spotify. If I play music on desktop the app feels entitled to actually start up on the phone automatically and take over media controls on the phone. It feels in...

  • Regular
  • I don't really understand why the android service always listens even when I have exited spotify. If I play music on desktop the app feels entitled to actually start up on the phone automat...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Non-Spotify songs skip when skipping through song.

I added multiple local files to spotify on my phone and it worked fine but now I have an issue where if I try to skip to anywhere in a non-spotify track it will skip to the end of the track and play the next one.

  • Newbie
  • I added multiple local files to spotify on my phone and it worked fine but now I have an issue where if I try to skip to anywhere in a non-spotify track it will skip to the end of the track and play ...
  • Melody
  • Spotify
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Some Playlists Not Shuffling Correctly on Android Only

A couple of days ago I updated my phone's Spotify app, and ever since the update Shuffle Play has not been working correctly. Here are the details of the problem:One of my playlists (All The Songs!, embedded below) is stuck only shuffling the first 9...

  • Regular
  • A couple of days ago I updated my phone's Spotify app, and ever since the update Shuffle Play has not been working correctly.  Here are the details of the problem: One of my playlists (Al...
  • The_Gorm
  • Casual Listener
  • 4959 Views
  • 11 replies
  • 2 likes
  • Android
    shuffle
  • 4959 Views
  • 11 replies
  • 2 likes

Audio Settings

I'm on a Samsung Galaxy S7.The volume control (adjusting it for your environment) is greyed out for me as of the last few days. I was able to use it for...idk, ever since it appeared, or close atleast. I have looked on google but no relatively easy r...

  • Casual Listener
  • I'm on a Samsung Galaxy S7. The volume control (adjusting it for your environment) is greyed out for me as of the last few days. I was able to use it for...idk, ever since it appeared, or close atle...
  • 469 Views
  • 0 replies
  • 0 likes
  • Audio Effects
    Greyed
    Premium
    Volume Control
  • 469 Views
  • 0 replies
  • 0 likes

432hz Option pls

Hi i Need a Option vor Hear Musik from Spotify in 432hz or a App to tune all Output from phone in 432hz Hi brauche eine Option um Musik in Spotify in 432hz zu hören. Oder eine Option um den gesamten Output in 432hz umzustellen.

  • Newbie
  • Hi i Need a Option vor Hear Musik from Spotify in 432hz or a App to tune all Output from phone in 432hz   Hi brauche eine Option um Musik in Spotify in 432hz zu hören. Oder eine Option um den ...
  • 477 Views
  • 0 replies
  • 3 likes
  • 477 Views
  • 0 replies
  • 3 likes

Spotify deja de reconocer la SD luego de unos minutos

Spotify deja de reconocerme la SD luego de unos minutos luego de bajar algunas canciones, pensé que podía ser un problema de mi equipo pero voy a la configuración de Android y la tarjeta sigue ahí y puedo usarla con normalidad.Después de descargar al...

  • Newbie
  • Spotify deja de reconocerme la SD luego de unos minutos luego de bajar algunas canciones, pensé que podía ser un problema de mi equipo pero voy a la configuración de Android y la tarjeta sigue ahí y ...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Spotify reverting back to the previous version

I have spotify free on a Galaxy s8, yesterday it finally updated to the new free version (with playlists where u can choose whatever without shuffling), but today I went on spotify and it had reverted back to the old version. Why did this happen?

  • Newbie
  • I have spotify free on a Galaxy s8, yesterday it finally updated to the new free version (with playlists where u can choose whatever without shuffling), but today I went on spotify and it had reverte...
  • 584 Views
  • 0 replies
  • 0 likes
  • 584 Views
  • 0 replies
  • 0 likes

Podcasts restarts from beginning for no reason

I've started listening to a lot of podcasts in Spotify the last few months. Sometimes I have to pause the podcast for a few minutes because life, and when i want to resume, it starts over from the beginning. This is completely ruining podcasts in spo...

  • Casual Listener
  • I've started listening to a lot of podcasts in Spotify the last few months.   Sometimes I have to pause the podcast for a few minutes because life, and when i want to resume, it starts over fr...
  • 1014 Views
  • 0 replies
  • 9 likes
  • Podcasts
  • 1014 Views
  • 0 replies
  • 9 likes

Playlist shuffle not working

Hi,So I have this playlist containing only songs from my 2 favorite artists (let's call them artist1 and artist2). The playlist contains about 45 songs from artist1 and 60 songs from artist2, so pretty even. The shuffle function used to work great, b...

  • Newbie
  • Hi, So I have this playlist containing only songs from my 2 favorite artists (let's call them artist1 and artist2). The playlist contains about 45 songs from artist1 and 60 songs from artist2, so pr...
  • 466 Views
  • 0 replies
  • 3 likes
  • shuffle
  • 466 Views
  • 0 replies
  • 3 likes

Playlist: Shuffle turns off after selecting songs

I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled. However, in this version, shuffle turns off when another song is selected. Is this intentional or a bug?

  • Newbie
  • I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled.   However, in this version, shuffle turns off ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Spotify suddenly logout on Android - cannot reconnect

Hi, I want to report an issue that really made me angry.I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline listening during travelling.Last week, when I was travel...

  • Casual Listener
  • Hi, I want to report an issue that really made me angry. I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline lis...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Spotfiy keeps playing while phone is ringing on adroid mi6

Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that

  • Newbie
  • Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that
  • Joe
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Spotify wants to download already downloaded playlist - there is no space

I recently had to log in to Spotify on my mobile phone (Android Galaxy S2, OS 4.2). I already have all the songs downloaded on my external SD, but Spotify wants to download them again and finds out there is no space. I have problems with my internal ...

  • Casual Listener
  • I recently had to log in to Spotify on my mobile phone (Android Galaxy S2, OS 4.2). I already have all the songs downloaded on my external SD, but Spotify wants to download them again and finds out t...
  • Joe
  • Community Legend
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Potential bug?

I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me.If i'm playing music or a podcast from seemingly any source (saved or playlists o...

  • Newbie
  • I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me. If i'm playing music or a po...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

SCROBBLE NOT FINISHING, PLZ HELP

Hello!!When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just shows the new song that comes onIt works totally fine ...

  • Newbie
  • Hello!! When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just s...
  • Joe
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Music Playback (Bug?)

It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically for local files saved from my Android Phone. The lo...

  • Casual Listener
  • It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically ...
  • Joe
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

can i only hear explicit versions?

Hi there! I dont want to hear the edited version of songs, I only want to hear the original (sometimes explicit) versions. when I looked at "settings" I couldnt find the explicit option. what can be done?

  • Newbie
  • Hi there!  I dont want to hear the edited version of songs, I only want to hear the original (sometimes explicit) versions. when I looked at "settings" I couldnt find the explicit option. what ...
  • emilyxo
  • Regular
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes