Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30500 Views
  • 60 replies
  • 25 likes
  • 30500 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871580 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871580 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24990 Views
  • 3 replies
  • 0 likes
  • 24990 Views
  • 3 replies
  • 0 likes

Shuffle play not random

I've recently noticed that my Spotify free doesn't shuffle my playlist. I like to have shuffle play for my larger playlists, and the songs just play in order when I hit shuffle play. Is there a fix?

  • Newbie
  • I've recently noticed that my Spotify free doesn't shuffle my playlist. I like to have shuffle play for my larger playlists, and the songs just play in order when I hit shuffle play. Is there a fix?
  • jeffhpc1
  • Gig Goer
  • 435 Views
  • 1 replies
  • 3 likes
  • 435 Views
  • 1 replies
  • 3 likes

Spotify cache issue

Spotify is taking up 1.2GB of space on my device and I'm sure much more on other devices. Spotify needs to clear that cache after so many days, I find myself clearing all "app data" and reseting the app just to clear all the "user data" cache being s...

  • Gig Goer
  • Spotify is taking up 1.2GB of space on my device and I'm sure much more on other devices. Spotify needs to clear that cache after so many days, I find myself clearing all "app data" and reseting the ...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

PLEASE give an option to not automatically go to a different screen for a song when selecting a song

I've stopped listening to many of the popular playlists because every time I pick a song, it goes to a separate screen just with that song and some background art.I just want it to stay on the same playlist screen while playing a song! I listen to so...

  • Casual Listener
  • I've stopped listening to many of the popular playlists because every time I pick a song, it goes to a separate screen just with that song and some background art. I just want it to stay on the ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

mobile phone

I signed as a student to spotify. i can use it for my laptop but cant use it for my phone Songs are not available to listen. please help.

  • Newbie
  • I signed as a student to spotify. i can use it for my laptop but cant use it for my phone Songs are not available to listen.  please help.   
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Huge data consumption today

Hello,I was checking my phone data consumption and noticed a very unreasonable amount. Then I checked what happened and it turned out Spotify consumed a huge amount today morning. I was only streaming for an hour or so this morning but most were song...

  • Newbie
  • Hello, I was checking my phone data consumption and noticed a very unreasonable amount. Then I checked what happened and it turned out Spotify consumed a huge amount today morning. I was only stream...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Add to queue not working

Whenever I click to add songs to queue, it registers that I clicked, but the songs don't actually add to the queue anymore. This is only a problem on android as I have Spotify on pc, IOS, and android.

  • Casual Listener
  • Whenever I click to add songs to queue, it registers that I clicked, but the songs don't actually add to the queue anymore. This is only a problem on android as I have Spotify on pc, IOS, and android.
  • krystah
  • Newbie
  • 17434 Views
  • 7 replies
  • 0 likes
  • 17434 Views
  • 7 replies
  • 0 likes

Unable to follow friends

Hi, I just recently downloaded the app to my Sony xperia and started using it (signed up via my Facebook account) but I can't seem to follow any of my friends? I have no trouble finding them via their Spotify account names, but when I check their pag...

  • Casual Listener
  • Hi, I just recently downloaded the app to my Sony xperia and started using it (signed up via my Facebook account) but I can't seem to follow any of my friends? I have no trouble finding them via thei...
  • Oldmanrupee
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Everytime I click on an artist, it says I'm offline

I tried deleting data, cache and even uninstalling but it doesn't work. It literally says: "You are offline. Please connect to internet and try again."

  • Newbie
  • I tried deleting data, cache and even uninstalling but it doesn't work. It literally says:   "You are offline. Please connect to internet and try again."
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

Facebook share- invalid oauth access token

Haven't been able to share anything to Facebook from Spotify using the share button. I get the error message "invalid oauth access token" - and from a Google search many others have had this issue going back to at least 2013. I log in to my Spotify a...

  • Casual Listener
  • Haven't been able to share anything to Facebook from Spotify using the share button. I get the error message "invalid oauth access token" - and from a Google search many others have had this issue go...
  • favsantos
  • Casual Listener
  • 2295 Views
  • 6 replies
  • 4 likes
  • 2295 Views
  • 6 replies
  • 4 likes

Solved!! The offline mode isn't working

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs 5 ​​times but it doesn't work anyway. Today I have ...

  • Casual Listener
  • Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs ...
  • Paul73
  • Casual Listener
  • 9889 Views
  • 4 replies
  • 0 likes
  • 9889 Views
  • 4 replies
  • 0 likes

Lots of errors

Hey everyone, I'm having a few issues with my premium subscription on Android. Spotify will create new Daily Mix playlists but the ones I listen to won't update. So when it gets to the "last" song on the list, it generally won't add more and if it do...

  • Newbie
  • Hey everyone, I'm having a few issues with my premium subscription on Android. Spotify will create new Daily Mix playlists but the ones I listen to won't update. So when it gets to the "last" song on...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Can't play iTunes imported playlists

I changed my phone recently and ever since I can't listen to my iTunes imported playlists. I imported the playlists years ago and I was able to play them in my old phone, but ever since I started listening spotify in my new phone the iTunes playlists...

  • Newbie
  • I changed my phone recently and ever since I can't listen to my iTunes imported playlists. I imported the playlists years ago and I was able to play them in my old phone, but ever since I started lis...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Spotify se detuvo/Spotify has stopped working en Samsung Galaxy J7 (2016)

Hasta hoy Spotify funcionaba correctamente en mi smartphone y al actualizarlo a la última versión comenzó a fallar. Cada vez que abro la aplicación, la pantalla no carga y me sale un cartel que dice "Spotify se detuvo". Probé desinstalando la app y r...

  • Newbie
  • Hasta hoy Spotify funcionaba correctamente en mi smartphone y al actualizarlo a la última versión comenzó a fallar. Cada vez que abro la aplicación, la pantalla no carga y me sale un cartel que dice ...
  • 604 Views
  • 0 replies
  • 1 likes
  • 604 Views
  • 0 replies
  • 1 likes

Songs glitching

Hey guys.Ive recently been having this issue where whenever im listening to music the songs are constantly glitching out for a second then continues to play. It happens constantly and i have no idea why or how to stop it. Any ideas??

  • Newbie
  • Hey guys. Ive recently been having this issue where whenever im listening to music the songs are constantly glitching out for a second then continues to play. It happens constantly and i have no ide...
  • CathyCat
  • Newbie
  • 1225 Views
  • 5 replies
  • 9 likes
  • 1225 Views
  • 5 replies
  • 9 likes

"Ok Google" wont play while offline

Why doesn't "ok google" assistant play my music while offline when I ask it to? Seems like a pretty simple thing to program. Is this being worked on?

  • Newbie
  • Why doesn't "ok google" assistant  play my music while offline when I ask it to? Seems like a pretty simple thing to program. Is this being worked on?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Recently Played

I noticed for awhile that my recently played list started making Stations out of my playlists and like Artist... I was able to remove some of them on a computer but one will not go away. I unfollowed all my Artists but it is still in my recently play...

  • Newbie
  • I noticed for awhile that my recently played list started making Stations out of my playlists and like Artist... I was able to remove some of them on a computer but one will not go away.  I unfo...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Where are the offline songs in my SD card, after I changed to a new device?

HelloRecently I have changed my android device for a brand new one... I removed my sd card from old device and installed into the new one, after that, I've installed Spotify. So, all my offline songs were not recognized. There is a way to make it wor...

  • Newbie
  • Hello Recently I have changed my android device for a brand new one... I removed my sd card from old device and installed into the new one, after that, I've installed Spotify. So, all my offline son...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

I cant login on my phone

Hi, I have been trying to login into my account but for some reason, it won't let me. I tried connecting on my desktop and it's ok. I tried resetting my phone, tried uninstalling/installing the app and taking my sd card out but still no way to log in...

  • Newbie
  • Hi,   I have been trying to login into my account but for some reason, it won't let me. I tried connecting on my desktop and it's ok. I tried resetting my phone, tried uninstalling/installing ...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

How to change pause / auto shut off time

So after Spotify is paused for x amount of time it automatically shuts off. Is there a way to turn this off or change the length of time the app waits before shutting off? I use the app Zombies, Run! which pauses music periodically to play little sto...

  • Newbie
  • So after Spotify is paused for x amount of time it automatically shuts off. Is there a way to turn this off or change the length of time the app waits before shutting off? I use the app Zombies, Run!...
  • 724 Views
  • 0 replies
  • 1 likes
  • 724 Views
  • 0 replies
  • 1 likes

Solved!! bluetooth auto play doesnt work in car :/

hi i find that the Spotify apps doesnt like to auto play much - sometimes it might but mainly not poweramp works ok i use the app in offline mode when in car - maybe it relates to this? ie app is trying to go online thanksdan using htc m8 4.4.2 and v...

  • Visitor
  • hi   i find that the Spotify apps doesnt like to auto play much - sometimes it might but mainly not   poweramp works ok   i use the app in offline mode when in car - maybe it rel...
  • kevine711
  • Newbie
  • 73005 Views
  • 20 replies
  • 1 likes
  • 73005 Views
  • 20 replies
  • 1 likes