Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • 854789 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854789 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20492 Views
  • 3 replies
  • 0 likes
  • 20492 Views
  • 3 replies
  • 0 likes

Songs get deleted from SD Card

Every now and again, I open my app just to see my songs are not downloaded on my phone. When I go to see the storage, I see it has changed from SD Card to Internal Memory. Why does this keep happening? My SD Card is encripted, maybe that has to do wi...

  • Newbie
  • Every now and again, I open my app just to see my songs are not downloaded on my phone. When I go to see the storage, I see it has changed from SD Card to Internal Memory. Why does this keep happenin...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Missing music

I have spotify on my android and on my desktop at work. I noticed tons of my downloaded offline music was missing from my library on my phone. They are still showing up on my desktop however. If I remove and re-add the song on my desktop, it shows ba...

  • Newbie
  • I have spotify on my android and on my desktop at work.  I noticed tons of my downloaded offline music was missing from my library on my phone.  They are still showing up on my desktop howe...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Fix your platform

After years of just dealing with the same constant issues with the Android App for Spotify I decided to check to see if there were fixes available. In searching for them online I found links with Solved: in front of them. Horray! Except none of the i...

  • Newbie
  • After years of just dealing with the same constant issues with the Android App for Spotify I decided to check to see if there were fixes available. In searching for them online I found links with Sol...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Can't play songs after downloading

After I've downloaded songs, I can't play them anymore at offline mode. This only happens if I save data on SD card, but if it's on phone memory I can play song in offline mode. I tried to check why this happens and it gave me this. [ http://prntscr....

  • Newbie
  • After I've downloaded songs, I can't play them anymore at offline mode. This only happens if I save data on SD card, but if it's on phone memory I can play song in offline mode. I tried to check why ...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

My Spotify used all 1gb of my data downloading songs marked to download while in offline mode.

Hey, so as you can see, Spotify used all 1GB of my data downloading music while set to offline mode. I am really annoyed about this as it has ruined my plan to stream my going to Cardiff to trainspot this weekend. I'm PAYG with Vodafone so cannot jus...

  • Newbie
  • Hey, so as you can see, Spotify used all 1GB of my data downloading music while set to offline mode. I am really annoyed about this as it has ruined my plan to stream my going to Cardiff to trainspot...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Keeps stopping and skipping songs

So I'm listenin to a podcast when it keeps stopping and then goes to a random episode, so I thought mathe it's just the podcast not working so I try listening to music (Rupual) and again it keeps stopping and starting and also it keeps skipping song....

  • Newbie
  • So I'm listenin to a podcast when it keeps stopping and then goes to a random episode, so I thought mathe it's just the podcast not working so I try listening to music (Rupual) and again it keeps sto...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

switching country

hello spotifymy parents are divorced and i currently live with my mom in the Netherlands. My dad lives in the USA and he bought a family account. I cannot log in on that family account because i cannot change my country.please help me

  • Newbie
  • hello spotify my parents are divorced and i currently live with my mom in the Netherlands. My dad lives in the USA and he bought a family account. I cannot log in on that family account because i ca...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Shuffle all songs

Why am I unable to shuffle all songs, it seems to just choose the top 50-100 songs in whatever category i choose to organize my songs by. i.e. if I am ordering them by title, then I will only be shuffling amongst songs with a title starting with 'A'

  • Newbie
  • Why am I unable to shuffle all songs, it seems to just choose the top 50-100 songs in whatever category i choose to organize my songs by. i.e. if I am ordering them by title, then I will only be shuf...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Saved albums losing half the songs

I have a library of downloaded albums for offline play. Today as well as in the past i have lost half of my downloaded material. For example the album "the greatest generation" by the wonder years is still showing that it is downloaded but half of th...

  • Newbie
  • I have a library of downloaded albums for offline play. Today as well as in the past i have lost half of my downloaded material. For example the album "the greatest generation" by the wonder years is...
  • Duckman13
  • Newbie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Problema con modo offline y loggin

Tenia Spotify loggeado en cuenta premium en modo offline, reinicie mi mobil (Moto G4 Plus) y cuando volvi a ejecutar Spotify cerro la sesion y no me deja loggearme, mostrando un mensaje de: Tu configuracion esta en modo offline, mostrando 2 opciones,...

  • Newbie
  • Tenia Spotify loggeado en cuenta premium en modo offline, reinicie mi mobil (Moto G4 Plus) y cuando volvi a ejecutar Spotify cerro la sesion y no me deja loggearme, mostrando un mensaje de: Tu config...
  • 515 Views
  • 0 replies
  • 1 likes
  • 515 Views
  • 0 replies
  • 1 likes

Is there an option to disable the "Behind the Lyrics" while keeping regular lyrics enabled?

I love that they added genius lyrics to the mobile app but I can only see them half the time since it's taking the time to tell me about the song.Is there any way to just see the lyrics? I've been looking for months. Thanks

  • Newbie
  • I love that they added genius lyrics to the mobile app but I can only see them half the time since it's taking the time to tell me about the song. Is there any way to just see the lyrics? I've been ...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Media volume constantly resets to middle of slider

When I adjust the volume in the Android app, it will revert back to the middle of the slider each new track or advertisement. The result is only being able to listen at the desired volume level for a couple minutes at a time, and then having to readj...

  • Newbie
  • When I adjust the volume in the Android app, it will revert back to the middle of the slider each new track or advertisement. The result is only being able to listen at the desired volume level for a...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Logging on

My phone updated last night while my Spotify was set to offline and now when I try to log in, it tells me I need to be online. How do I get back in to my account??

  • Newbie
  • My phone updated last night while my Spotify was set to offline and now when I try to log in, it tells me I need to be online. How do I get back in to my account??
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

Superuser Contribution Help I got my account b

How do I get back into my account and get on my premium

  • Casual Listener
  • How do I get back into my account and get on my premium
  • Melody
  • Community Manager
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Full albums not appearing

I woke up this morning to find that suddenly many of my saved albums only had a few songs saved if I accessed them through my library. If I search I can get the whole album, but only a small, seemingly random selection will save to my phone.

  • Newbie
  • I woke up this morning to find that suddenly many of my saved albums only had a few songs saved if I accessed them through my library. If I search I can get the whole album, but only a small, seeming...
  • 772 Views
  • 0 replies
  • 0 likes
  • 772 Views
  • 0 replies
  • 0 likes

Downloading takes too much time.

Im trying to download a few songs but it takes forever to do so. It took about 3 mins for each song. My wifi connection is strong and stable but it still downloads extremely slowly.

  • Newbie
  • Im trying to download a few songs but it takes forever to do so. It took about 3 mins for each song. My wifi connection is strong and stable but it still downloads extremely slowly.
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

I delete the downloaded lists but no space is freed in the memory ... any solution?

Hello everyone, I have a premium account and a lot of downloaded music. The problem is that when I delete some album or list, it does not release any space in the micro sd ... Does anyone miss it? Does anyone have a solution? thank you very much

  • Casual Listener
  • Hello everyone, I have a premium account and a lot of downloaded music. The problem is that when I delete some album or list, it does not release any space in the micro sd ... Does anyone miss it? Do...
  • vavaiaro
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Can't Open The Album Pages,Please help

All functions work well, except album page.When I try to open it ,it says "Sorry something went wrong . That didn't work.Please have another go."Internet connection works well.This problem began at yesterday.

  • Newbie
  • All functions work well, except album page.When I try to open it ,it says "Sorry something went wrong . That didn't work.Please have another go."Internet connection works well.This problem began at y...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Downloaded songs. Where to find these.?

Hej everyone. ANDROID App here.I can't find anywhere the songs that I downloaded.Isn't there any area in the app where that should be shown.?

  • Casual Listener
  • Hej everyone.   ANDROID App here. I can't find anywhere the songs that I downloaded. Isn't there any area in the app where that should be shown.?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

I want to delete my Spotify account

I created a Spotify account with my Facebook account, I want to delete it so I can use another Spotify account with my Facebook

  • Newbie
  • I created a Spotify account with my Facebook account, I want to delete it so I can use another Spotify account with my Facebook
  • IguanaSetup
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes