Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387387 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...
Plan Premium Device Samsung Galaxy Operating System Android My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...
Composer
882 Views
1 replies
1 likes
Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...
Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...
Regular
3848 Views
12 replies
2 likes
I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles away from home. For the last 2-3 months I have reached my da...
I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles ...
Roadie
1186 Views
3 replies
0 likes
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore). Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today ...
Roadie
759 Views
3 replies
0 likes
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...
Roadie
4373 Views
3 replies
0 likes
PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...
Plan Premium Country France Device OnePlus5 Operating System Android My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...
Composer
654 Views
1 replies
2 likes
PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...
Plan Free Country Device Samsuing Galaxy Operating System Android My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have ...
Community Legend
1703 Views
6 replies
2 likes
radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...
radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...
Composer
342 Views
1 replies
1 likes
Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...
Hello support team, I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device. Turn off the buildin EQ fro...
Regular
1410 Views
1 replies
0 likes
PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.
Plan Premium Country Device Samsung 8 Operating System Android My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried l...
1024 Views
0 replies
1 likes
PlanPremiumDeviceSamsung gear 3My Question or Issue I am connected to Wi-Fi, so why can't I download?
Plan Premium Device Samsung gear 3 My Question or Issue I am connected to Wi-Fi, so why can't I download?
310 Views
0 replies
0 likes
Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, apple or garmin smartwatches that are compatible whit...
Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, ap...
Newbie
7012 Views
2 replies
0 likes
Since the update there is not an option to show just the unplayed podcast. Am I missing something here or did you take out a very handy option ?
Since the update there is not an option to show just the unplayed podcast. Am I missing something here or did you take out a very handy option ?
Newbie
448 Views
1 replies
1 likes
PlanPremiumCountryBrazilDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1 NougatWindows 7 Professional 64 bit My Question or IssueSo I just signed Premium, and yesterday I was adding songs to my library through the Windows client, and today th...
Plan Premium Country Brazil Device Motorola Moto E4 Plus Operating System Android 7.1.1 Nougat Windows 7 Professional 64 bit My Question or Issue So I just signed Premium, and yeste...
422 Views
0 replies
0 likes
PlanPremiumCountryArgentinaDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundos. Luego se escucha perfectamente, pero es una situación molesta. Me pasa ...
Plan Premium Country Argentina Device Samsung Galaxy S6 Operating System Android 7.0 Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundo...
831 Views
0 replies
1 likes
Hello, i have a problem with the filter option on my playlist, everytime i search for a specific song using the filter option it won't play the good music but a totaly other one I have tried to unistal, reboot, ...and it totaly work on my desktop And...
Hello, i have a problem with the filter option on my playlist, everytime i search for a specific song using the filter option it won't play the good music but a totaly other one ...
Regular
2597 Views
14 replies
1 likes
Hey, when I search for a certain song or a group in my own public playlist it doesn't play that song. For example I'm searching Nightwish in my playlist, it gives me the results that I want BUT when I click on a song it plays from the very start of m...
Hey, when I search for a certain song or a group in my own public playlist it doesn't play that song. For example I'm searching Nightwish in my playlist, it gives me the results that I want BUT when ...
Regular
3433 Views
17 replies
7 likes
PlanPremiumCountryGermany DeviceanyOperating SystemAndroid 8.1 My Question or IssueHi!Since the activation of a firewall controlling traffic in my local network (incl. WLAN) I cannot see any speakers in the spotify app.However, I can use the speakers...
Plan Premium Country Germany Device any Operating System Android 8.1 My Question or Issue Hi! Since the activation of a firewall controlling traffic in my local network (incl....
357 Views
0 replies
0 likes
My Question or Issue Hello everybody,I have a question. Is it possible to stop the playlist when the last song has played? It starts everytime again with the first song, but it must stop. Is this possible? I don't know how to do this.
My Question or Issue Hello everybody, I have a question. Is it possible to stop the playlist when the last song has played? It starts everytime again with the first song, but it must stop. ...
437 Views
0 replies
0 likes
I was listening to my playlist today. I wasn't in my house so I had the Offline Sesion ON. Then, suddenly, I was logged out without any warning. I tried to relog and it said "You are currently set to offline. Please go online to connect to Spotify."....
I was listening to my playlist today. I wasn't in my house so I had the Offline Sesion ON. Then, suddenly, I was logged out without any warning. I tried to relog and it said "You are currently set to...
Regular
14798 Views
30 replies
18 likes
