Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to keep re-downloading my playlists each time it resets back to 'normal' quality.
Anyone else encountering this issue?
The same happens for me as well. I'm on OnePlus 3.
I'm on a pixel 2, same thing.
Even when I happen to myself, I noticed that once I open the equalizer, change the sound settings, then go back to Spotify - the settings, so the quality of the Extreme download sometimes changes to Normal. Then I have to set up right now for Extreme. As far as I'm concerned, whenever you change the equalizer settings, check the quality settings and adjust it to get the songs down to the quality you want
How frequently does this happen/do you notice anything that seems to trigger it?
I have an issue where sometimes when Spotify updates, it wipes all of my downloaded music. Sometimes when that happens, it also changes my download quality preference back to normal and/or changes my download location to phone instead of SD card.
Someone else posted that turning off "normalize volume" in spotify's settings fixed this. Just another bug.
Still resetting itself since i posted this, its so fustrating. Really hope they can fix this
Same here. It's pretty annoying.
This topic seems to be a duplicate of:
where more people reports the same...
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…