Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118781 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239604 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600492 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
492926 Views
581 replies
42 likes
I've been having trouble playing ANY links through Facebook messenger. The links appear as they should but never open the song on spotify. I used to be able to get around the issue by sharing the direct link, but now that doesn't work either.When a l...
I've been having trouble playing ANY links through Facebook messenger. The links appear as they should but never open the song on spotify. I used to be able to get around the issue by sharing the dir...
Newbie
13951 Views
3 replies
40 likes
PlanPremiumCountry DEDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue I've read this from others already. Apparently a lot of people have the same issue. Whenever I start the spotify app it immediately crashes. I've reinstalled it twice,...
Plan Premium Country DE Device Moto G4 Operating System Android 7.0 My Question or Issue I've read this from others already. Apparently a lot of people have the s...
Casual Listener
4639 Views
13 replies
18 likes
My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo.
My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo. &...
Community Legend
10762 Views
1 replies
1 likes
Hi, I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me:https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136#...
Hi, I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me: https://community.spotify....
699 Views
0 replies
0 likes
Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so I can see it in the car easily. The home screen was pretty too, w...
Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so...
452 Views
0 replies
0 likes
Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) entonces hasta ahi todo perfecto, pero cuando agreg...
Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) ...
Newbie
4216 Views
3 replies
1 likes
Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a limit option for how much cache data Spotify can take up (or) an option t...
Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a lim...
1002 Views
0 replies
0 likes
Hi guys, My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a Google Pixel 2. Please help me out on this, i need my music....
Hi guys, My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a ...
Regular
14496 Views
10 replies
6 likes
PlanPremiumCountryUnited StatesDeviceHTC One m8, HTC 10, Samsung Galaxy s8Operating SystemAndroid 8.0 Oreo My Question or IssueWhen I press the pause button in the Spotify Android app, it often does not respond and the song keeps playing for up to a ...
Plan Premium Country United States Device HTC One m8, HTC 10, Samsung Galaxy s8 Operating System Android 8.0 Oreo My Question or Issue When I press the pause button in the Spotify An...
1973 Views
0 replies
6 likes
Unable to play any of her songsPlanFree/PremiumCountry BrasilDeviceMoto G5s PlusOperating SystemAndroid My Question or Issue Error when I try to play taylor swift
Unable to play any of her songs Plan Free/Premium Country Brasil Device Moto G5s Plus Operating System Android My Question or Issue Error when I try to play taylor swift
623 Views
0 replies
0 likes
Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I had never set a filter. Phone is a Galaxy S9+ and ...
Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I...
Regular
5767 Views
6 replies
10 likes
Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still have it on my Samsung Galaxy 7.
Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still ...
Regular
889 Views
2 replies
1 likes
PlanPremiumCountry USADeviceMotorola G5sOperating SystemAndroid Oreo My Question or Issue I got logged out of the app for some reason and I relogged in and all my saved songs and Playlists are gone. Am I the only person this happened to? Thabks in ad...
Plan Premium Country USA Device Motorola G5s Operating System Android Oreo My Question or Issue I got logged out of the app for some reason and I relogged in and all...
343 Views
0 replies
0 likes
I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has home, search, your playlists, and premium. Am I comp...
I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has h...
Newbie
39809 Views
6 replies
3 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid 7.0 My Question or Issue Everytime I tap on the spotify app it just keeps giving me the error message "Spotify keeps stopping." I can't even open the app at this point. I tried c...
Plan Premium Country Canada Device Samsung Galaxy s7 Operating System Android 7.0 My Question or Issue Everytime I tap on the spotify app it just keeps giving me the erro...
Casual Listener
5075 Views
9 replies
0 likes
So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right corner. When I reinstalled the app, it reappeared ...
So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right...
Community Legend
4276 Views
4 replies
0 likes
This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarting, the songs play/queue as expected. When shuffle is on...
This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarti...
Spotify
1536 Views
3 replies
0 likes
I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...
I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...
Community Legend
766 Views
1 replies
0 likes
Hi, Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high' PlanPremiumDeviceSamsung Galaxy 9 plusOperating SystemAndroid
Hi, Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high' Plan Premium Device Sa...
Regular
1521 Views
3 replies
3 likes
The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i can not acces. Thanks
The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i ca...
Regular
1204 Views
2 replies
3 likes
