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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118779 Views

27 replies

4 likes

  • 118779 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239588 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239588 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600489 Views

79 replies

3 likes

  • 600489 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492918 Views

581 replies

42 likes

Account
Free
  • 492918 Views
  • 581 replies
  • 42 likes

How can I order my playlist by artist then have the album's in name order?

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on my phone has ordered itself by artist then by song ...

Casual Listener

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on ...

matipiemontese

Newbie

2456 Views

6 replies

4 likes

  • 2456 Views
  • 6 replies
  • 4 likes

My app doesn't work properly

PlanPremiumCountry CanadaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueI cannot change, play or pause tracks on the app since last night. Sometimes the app doesn't even load. What should I do. Any help would be appreciated.

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s8 Operating System Android    My Question or Issue I cannot change, play or pause tracks on the app since last night. Some...

justmekiko

Newbie

1207 Views

3 replies

1 likes

  • 1207 Views
  • 3 replies
  • 1 likes

Downloaded songs won't play after reinstalling Spotify

PlanPremiumCountry IsraelDeviceXiaomi Redmi Note 4XOperating SystemAndroid Nougat My Question or Issue I have an offline library of about 2000 songs, which take about 20 GB off my SD card, since most of the time I don't have access to the internet.My...

Casual Listener

Plan Premium Country  Israel Device Xiaomi Redmi Note 4X Operating System Android Nougat   My Question or Issue   I have an offline library of about 2000 songs, which take a...

alonhartman

Casual Listener

1623 Views

3 replies

1 likes

Download bug
Download Playlists
Premium
Reinstalling
  • 1623 Views
  • 3 replies
  • 1 likes

Solved!! Shuffle stops after choosing a song

This didn't used to be a problem. If I have my music on shuffle but decide to choose a specific song to listen to, the shuffle function is then cancelled and my music begins playing in order. I couldn't find any settings to change this, so how do I p...

Music Fan

This didn't used to be a problem. If I have my music on shuffle but decide to choose a specific song to listen to, the shuffle function is then cancelled and my music begins playing in order. I could...

Roosn92

Casual Listener

16021 Views

16 replies

1 likes

  • 16021 Views
  • 16 replies
  • 1 likes

Playlist not sorting as it does on Desktop

PlanPremiumCountry UKDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hi,On my Desktop app, when I sort my playlist by Artist, it lists the artists alphabetically, followed by their albums alphabetically, and all albums list th...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hi, On my Desktop app, when I sort my playlist by Artist, it...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app and mobile web player not working on android

PlanPremiumCountry United StatesDevice(Samsung Galaxy s7)My Question or IssueI've been a premium user for a couple years now, and I've really loved the app. However, recently the app has been instantly crashing every time I open it. It doesn't even l...

Music Fan

Plan Premium Country  United States Device (Samsung Galaxy s7) My Question or Issue I've been a premium user for a couple years now, and I've really loved the app. However, recently the a...

star_platinum

Newbie

2038 Views

8 replies

5 likes

  • 2038 Views
  • 8 replies
  • 5 likes

Spotify claims I'm offline when on WiFi, works fine on 4G

PlanPremiumCountry SpainDeviceHuawei p10 plisOperating System Android 8.0My Question or Issue Hi!I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the mos...

Newbie

Plan Premium Country  Spain Device Huawei p10 plis Operating System  Android 8.0 My Question or Issue   Hi! I've tried many things, including torubleshooting and cleaning ca...

751 Views

0 replies

0 likes

  • 751 Views
  • 0 replies
  • 0 likes

Spotify dosn't work with Android auto

Why Spotify has randomly stopped working with Android auto? "Spotify doesn't seem to be working at the moment". Any ideas?

Newbie

Why Spotify has randomly stopped working with Android auto? "Spotify doesn't seem to be working at the moment". Any ideas?

iznma_5g4-ozm

Newbie

1174 Views

3 replies

2 likes

  • 1174 Views
  • 3 replies
  • 2 likes

Searching within a playlist no longer restricts the song queue to that search

So say I wanted to listen to Ludacris, but only his songs that are on my rap playlist. So I'd simply search his name in the search bar at the top of the playlist and shuffle play from there. Now when I do it, it shows only his songs like before but a...

Casual Listener

So say I wanted to listen to Ludacris, but only his songs that are on my rap playlist. So I'd simply search his name in the search bar at the top of the playlist and shuffle play from there. Now when...

Ashleigh7

Newbie

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Playlists are deleted

PlanPremiumCountry AegentinaDevice(Moto G4)Operating SystemAndroid 7.0 Nougat My Question or IssueSometimes my playlists are deleted automatically but they still are in the storage. I have to delete Spotify data and log in again for don't having wast...

Newbie

Plan Premium Country  Aegentina Device (Moto G4) Operating System Android 7.0 Nougat   My Question or Issue Sometimes my playlists are deleted automatically but they still are in ...

403 Views

0 replies

0 likes

Playlists
  • 403 Views
  • 0 replies
  • 0 likes

Mobile app crashing on restart to a local files playlist

PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 8.1.0 The issue is as follows: I have a playlist created exclusively with local files on my laptop which I then synchronise with the mobile app and download for offline listening....

Casual Listener

Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 8.1.0   The issue is as follows: I have a playlist created exclusively with local files on my laptop which ...

SiegfriedBG

Newbie

2485 Views

6 replies

4 likes

  • 2485 Views
  • 6 replies
  • 4 likes

Pixel 2 update broke the app

After updating my phone the Spotify app broke. Wouldn't start. I reinstalled and it worked for a few days but now it's broken again.

Newbie

After updating my phone the Spotify app broke. Wouldn't start. I reinstalled and it worked for a few days but now it's broken again.

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

Disable NOTIFICATIONS from other user devices

PlanPremiumCountry DeviceLG Android smartphonesOperating SystemAndroid My Question or Issue Hi, I share Spotify Premium account with a friend. When he plays a song on his phone it shows up as a notfication on my phone as showed in the attached pictur...

Newbie

Plan Premium Country   Device LG Android smartphones Operating System Android   My Question or Issue  Hi, I share Spotify Premium account with a friend. When he plays a song ...

532 Views

0 replies

0 likes

  • 532 Views
  • 0 replies
  • 0 likes

how do i disable data saver

Hello I'm using a Samsung galaxy S4 mini with android version 4.4.4I want to increase the streaming quality but it is stuck on "low" and cannot change until I "disable data saving" I've spent the past few hours trying to find any form of data saver a...

Newbie

Hello I'm using a Samsung galaxy S4 mini with android version 4.4.4 I want to increase the streaming quality but it is stuck on "low" and cannot change until I "disable data saving" I've spent the p...

Joe

Community Legend

10843 Views

1 replies

0 likes

  • 10843 Views
  • 1 replies
  • 0 likes

'We added' in playlists

Hey so my problem is whenever i make a playlist spotify adds some extra songs and titles it 'we added', i want my playlists to be perfect but spotify ruins them by adding 'similar' songs and i don't know how to delete the songs they added. I would re...

Newbie

Hey so my problem is whenever i make a playlist spotify adds some extra songs and titles it 'we added', i want my playlists to be perfect but spotify ruins them by adding 'similar' songs and i don't ...

Joe

Community Legend

4777 Views

1 replies

1 likes

  • 4777 Views
  • 1 replies
  • 1 likes

Spotify new design

Hello! When is the new design announced on April 25th arriving to Android? Thank you!

Casual Listener

Hello!   When is the new design announced on April 25th arriving to Android?   Thank you!

Joe

Community Legend

3149 Views

10 replies

1 likes

  • 3149 Views
  • 10 replies
  • 1 likes

Unable to shuffle playlist

I have a Galaxy S6 and the app no longer shuffles songs there is only a play button at the top of the playlist how do I get to playlist to shuffle is listening to the same songs over and over every time I start a playlist is starting to get on my ner...

Newbie

I have a Galaxy S6 and the app no longer shuffles songs there is only a play button at the top of the playlist how do I get to playlist to shuffle is listening to the same songs over and over every t...

746 Views

0 replies

0 likes

  • 746 Views
  • 0 replies
  • 0 likes

Open Letter to Spotify Devs

Dear Spotify Development Team, Please fix your garbage app for Android so I don't have to keep re-downloading the app and saved music onto all of my devices every week because of some arbitrary blank screen after opening the app, signifying that it h...

Casual Listener

Dear Spotify Development Team,   Please fix your garbage app for Android so I don't have to keep re-downloading the app and saved music onto all of my devices every week because of some arbitr...

Yourrid

Regular

1458 Views

4 replies

1 likes

  • 1458 Views
  • 4 replies
  • 1 likes

premium android

im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.

Newbie

im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.

fadedmofo

Regular

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Stuck on album

Plan/PremiumCountry AusDeviceHtc 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only playing one album, nothing else plays properly as in i hear it, but nothing says its playing.

Newbie

Plan /Premium Country  Aus Device Htc 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Only playing one album, nothing else plays pro...

950 Views

0 replies

1 likes

  • 950 Views
  • 0 replies
  • 1 likes