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Android

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Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71111 Views
  • 69 replies
  • 26 likes
  • 71111 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29588 Views
  • 5 replies
  • 0 likes
  • 29588 Views
  • 5 replies
  • 0 likes

Background Use on Android

On the Google Pixel, when I lock my phone or leave the app to use another, I can't change my music or see what's playing outside of the Spotify app. Is there a solution to this?

  • Newbie
  • On the Google Pixel, when I lock my phone or leave the app to use another, I can't change my music or see what's playing outside of the Spotify app. Is there a solution to this?
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Spotify only works on Wi-Fi

I have been trying out Spotify for free to see if I liked it. On Friday I decided to pay for a premium account and now the app only works on Wi-Fi, as if it didn't recognize my data connection to the internet (it keeps saying there's no connection). ...

  • Newbie
  • I have been trying out Spotify for free to see if I liked it. On Friday I decided to pay for a premium account and now the app only works on Wi-Fi, as if it didn't recognize my data connection to the...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Can't see my own profile

Hi, I need your help because I have a problem with my Spotify account. I used to have an account that I closed, to create a new one with the same email address. The first day was okay, but since 2 weeks I can't see my profile, I don't even have the p...

  • Newbie
  • Hi, I need your help because I have a problem with my Spotify account. I used to have an account that I closed, to create a new one with the same email address. The first day was okay, but since 2 we...
  • 537 Views
  • 0 replies
  • 3 likes
  • 537 Views
  • 0 replies
  • 3 likes

Cant skip part of an offline track

Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...

  • Casual Listener
  • Hey guys,   first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...
  • k4oong
  • Newbie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

I can't publish my own playlist

I literally can't publish my own playlist, I tried to search my playlist with the phone of a friend of mine and we didn't find it... can some1 help me?I already made it public btw...

  • Newbie
  • I literally can't publish my own playlist, I tried to search my playlist with the phone of a friend of mine and we didn't find it... can some1 help me? I already made it public btw...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Offline downloaded songs not working when filtering

Date: 20/05/2018Brand: SamsungModel: S7Platform: Android Spotify appDescription: I have my playlist 'mijn favorieten' dowoaded so it is available offline. When I use filtering in that playlist, by pulling the screen downwards, I have noticed that the...

  • Newbie
  • Date: 20/05/2018 Brand: Samsung Model: S7 Platform: Android Spotify app Description:   I have my playlist 'mijn favorieten' dowoaded so it is available offline. When I use filtering in tha...
  • 287 Views
  • 0 replies
  • 1 likes
  • 287 Views
  • 0 replies
  • 1 likes

Cannot jump to certain part in song downloaded

Hi everyone. I have downloaded a local playlist made on my desktop to my mobile phone and everytime i try to jump to a certain part of a track, it just skips at the beginning of the song. It doesn't matter where i press on the time bar... Anyone else...

  • Newbie
  • Hi everyone.  I have downloaded a local playlist made on my desktop to my mobile phone and everytime i try to jump to a certain part of a track, it just skips at the beginning of the song. It d...
  • 287 Views
  • 0 replies
  • 1 likes
  • 287 Views
  • 0 replies
  • 1 likes

Add Xxxtentacion back on spotify playlists

Please add Xxxtentacion back on spotify, cuz the pregnant girl that he supposedly beat is not even pregnant and she also admitted that he did not do anything to her, and he also saved her life from overdosing on drugs, if not then you should remove t...

  • Newbie
  • Please add Xxxtentacion back on spotify, cuz the pregnant girl that he supposedly beat is not even pregnant and she also admitted that he did not do anything to her, and he also saved her life from o...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Local Files WILL NOT sync to my Pixel

I have tried everything I could find on the forum, but could not get my local files to sync from my computer to my phone.My gear is:Google Pixel (original, American Version, not the 2)Mac book Pro 2017Spotify Premium StudentI have tried the following...

  • Newbie
  • I have tried everything I could find on the forum, but could not get my local files to sync from my computer to my phone. My gear is: Google Pixel (original, American Version, not the 2) Mac book...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

music wont play without phone reception

As soon as the phone reception on my phone dissapears, which happens alot for me, all my downloaded music stops playing. It doesnt undownload but it just wont play anymore. as soon as my reception returns theres no problem anymore. This is very annoy...

  • Newbie
  • As soon as the phone reception on my phone dissapears, which happens alot for me, all my downloaded music stops playing. It doesnt undownload but it just wont play anymore. as soon as my reception re...
  • 407 Views
  • 0 replies
  • 1 likes
  • 407 Views
  • 0 replies
  • 1 likes

I've been hacked

I've been using Spotify for a while now, but ever since about 2 weeks ago, someone has been getting into my account playing their own music while I'm trying to listen to mine. It's really frustrating because Spotify is basically unusable now for me b...

  • Visitor
  • I've been using Spotify for a while now, but ever since about 2 weeks ago, someone has been getting into my account playing their own music while I'm trying to listen to mine. It's really frustrating...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Solved!! Bluetooth skipping in car

When listening through Bluetooth in car music constantly skips. I have downloaded all tracks to phone so phone network is not an issue. Tried unistalling app and downloaded songs again and also changed AVRCP Bluetooth version to 1.4, 1.5, and 1.6 wit...

  • Casual Listener
  • When listening through Bluetooth in car music constantly skips. I have downloaded all tracks to phone so phone network is not an issue. Tried unistalling app and downloaded songs again and also chang...
  • Clutchgear
  • Casual Listener
  • 111610 Views
  • 2 replies
  • 1 likes
  • 111610 Views
  • 2 replies
  • 1 likes

Shuffle disabling when choosing tracks

The last update is really annoying. I have had Spotify for year and listen to music all day. I like to keep shuffle on but at the same time randomly change tracks myself but now when I choose my track the shuffle disables. Need a fix or a way to perm...

  • Casual Listener
  • The last update is really annoying. I have had Spotify for year and listen to music all day. I like to keep shuffle on but at the same time randomly change tracks myself but now when I choose my trac...
  • vorpalclaws
  • Newbie
  • 605 Views
  • 2 replies
  • 1 likes
  • 605 Views
  • 2 replies
  • 1 likes

My Spotify don't have radio station

Hi, Spotify staffI love Spotify but there is some problem with mine. When I play a song, it don't have loop button or shuffle. I want to find the reason why it like that??Thanks Spotify.

  • Newbie
  • Hi, Spotify staff I love Spotify but there is some problem with mine.  When I play a song, it don't have loop button or shuffle. I want to find the reason why it like that?? Thanks Spotify.
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Playlist Sort/Filter does not work properly

I know there also exists a topic on filtering problem, but I want to state that not only filtering but also sorting does not work in a proper way. It makes me sick. I built a huge playlist as a collection. I sort it by artist and it mixes up albums! ...

  • Casual Listener
  • I know there also exists a topic on filtering problem, but I want to state that not only filtering but also sorting does not work in a proper way. It makes me sick. I built a huge playlist as a colle...
  • 402 Views
  • 0 replies
  • 1 likes
  • 402 Views
  • 0 replies
  • 1 likes

[Google Home] In-app controls broken

Hi there, the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops and complains about some other device playing music over the a...

  • Newbie
  • Hi there,   the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops an...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Solved!! Can't connect through WiFi

I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Problems started when upgrading Spotify to 3.0.0.1124. ...

  • Visitor
  • I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Prob...
  • Howard2018
  • Newbie
  • 77806 Views
  • 61 replies
  • 5 likes
  • No connection available
    No internet connection android
    Wi-Fi
  • 77806 Views
  • 61 replies
  • 5 likes

Song not in my playlist started playing?

Hi so i use spotify on my android and I was listening to my playlist as i usually do and then songs that aren't even on my playlist (i've never even heard of them before!) started playing?? Skipping it gave me another unknown song! Whats going on? Ed...

  • Newbie
  • Hi so i use spotify on my android and I was listening to my playlist as i usually do and then songs that aren't even on my playlist (i've never even heard of them before!) started playing?? Skipping ...
  • Maxim
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Spotify, why do you insist on putting horrible random music in my playlist?

Spoiler (Highlight to read) Spotify, why do you insist on putting horrible random music in my playlist? Like some random pop spanish song. Ive never once listened to or liked any music similar to this. Even Pandora has more accurate suggestions. It's...

  • Casual Listener
  •   Spotify, why do you insist on putting horrible random music in my playlist?  Like some random pop spanish song. Ive never once listened to or liked any music similar to this. Even Pan...
  • Maxim
  • Spotify Star
  • 1512 Views
  • 1 replies
  • 3 likes
  • 1512 Views
  • 1 replies
  • 3 likes

Dim album art

Anyone know why the album art is so dim?  Is it like this by default?

  • Casual Listener
  • Anyone know why the album art is so dim?  Is it like this by default?
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes