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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Abbonamento

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

Newbie

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

280 Views

0 replies

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Adding songs to playlists

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great variety of songs were recommended, based on both genr...

Casual Listener

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great va...

302 Views

0 replies

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Login screen on android do NOT display actual login error

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes Login button into "Logging in...", and after a second it...

Regular

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes ...

362 Views

0 replies

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Spotify keeps pausing every 10 seconds

For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it to stop doing that.

Newbie

For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it...

Nico

Community Legend

1102 Views

1 replies

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Solved!! Loud start to song

The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix for this?

Regular

The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix ...

ejparchment

Regular

5383 Views

2 replies

1 likes

Loud start to song
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I can't download spotify on Ibasso DX200 (android 6)

I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start?Anyone help?

Newbie

I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start? Anyone help?

Joe

Community Legend

1104 Views

1 replies

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Repeat and Shuffle gets turned off on Xperia XZ Premium

Hi,For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy S5 and S3 doesnt have this problem and my PC doesnt ei...

Newbie

Hi, For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy...

446 Views

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Spotify closes when searching

Wonder if anyone can help. Whenever I search a song, my app force closes. I thought it was my device, but I've upgraded my phone and downloaded spotify and I am still having the same issue.

Newbie

Wonder if anyone can help. Whenever I search a song, my app force closes.  I thought it was my device, but I've upgraded my phone and downloaded spotify and I am still having the same issue.&nb...

458 Views

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Imported music won't go away

I've tried to delete my entire music collection, but music I imported ages ago keeps playing when I listen from the songs list

Newbie

I've tried to delete my entire music collection,  but music I imported ages ago keeps playing when I listen from the songs list

348 Views

0 replies

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It says "there's no space on this device" but there IS...

You can see in the attached screenshots that Spotify won't download any songs, giving me an error message that there's no space left on the device. But there's tons of space.

Casual Listener

You can see in the attached screenshots that Spotify won't download any songs, giving me an error message that there's no space left on the device. But there's tons of space.

happilyfreckled

Casual Listener

435 Views

1 replies

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No more shuffling since the update

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...

Casual Listener

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the ...

imzadi481

Casual Listener

2529 Views

6 replies

4 likes

Android
shuffle
shuffling
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Spotify starts playing loudly from Google Pixel after hanging up a phone call or after Snapchat

Spotify would just start autoplaying after I hung up a phone call or ended a Snapchat. Was very loud/innapropriate/annoying - not ideal. I deleted and reinstalled the app and it stopped the issue. hoping it doesn't come back.

Newbie

Spotify would just start autoplaying after I hung up a phone call or ended a Snapchat. Was very loud/innapropriate/annoying - not ideal. I deleted and reinstalled the app and it stopped the issue. ho...

331 Views

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Solved!! Play Saved Artist, and other songs play...

So, for my example I have a list of artists saved and songs for each, example Tracy Lawrence (21 songs). I get in the car and select artist, shuffle (and repeat) and after a random number of songs I get 2-3 other artist songs. Sometimes it will retur...

Casual Listener

So, for my example I have a list of artists saved and songs for each, example Tracy Lawrence (21 songs).  I get in the car and select artist, shuffle (and repeat) and after a random number of so...

soulkeeper

Casual Listener

576 Views

2 replies

1 likes

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Why Is Spotify Adding Random Songs To My Playlist?

Please, can someone tell me how to turn off these songs they added for me as I freaking hate them? This stupid new update now I only use Spotify on my mac!!!

Newbie

Please, can someone tell me how to turn off these songs they added for me as I freaking hate them? This stupid new update now I only use Spotify on my mac!!!

3195 Views

0 replies

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I ask for "the midnight" but band "midnight" gets played

I use Google home/assistant for playing my music. Since two weeks or so I say "ok Google play the midnight from Spotify" and it starts playing midnight which seems to be a metal band and not synth wave. What other options do I have rather than creati...

Newbie

I use Google home/assistant for playing my music. Since two weeks or so I say "ok Google play the midnight from Spotify" and it starts playing midnight which seems to be a metal band and not synth wa...

314 Views

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Mi Phone

Spotify keeps starting by itself on both my phones.it says that its playiong on "mi phone"If i want to listen i have to change it to "my device" this i really annoying. How can i remove this "mi phone" its under available units.

Newbie

Spotify keeps starting by itself on both my phones. it says that its playiong on "mi phone" If i want to listen i have to change it to "my device"  this i really annoying.  How can i re...

343 Views

0 replies

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Listening with headphones

Hey.Any idea why listening with headphones tracks start to skip to another and volume changes from normal to really loud? Problem with phone?

Newbie

Hey. Any idea why listening with headphones tracks start to skip to another and volume changes from normal to really loud? Problem with phone?

405 Views

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Auto-Replaces Songs in my Private Play List (NOT WANTED!!!!!)

I have troubles with Spotify over time replacing songs in my private playlists with other sh****ty versions of the same song. Versions I would never chose, like replacing the original singers version with bs cover versions from cheap samplers. Any id...

Newbie

I have troubles with Spotify over time replacing songs in my private playlists with other sh****ty versions of the same song. Versions I would never chose, like replacing the original singers version...

304 Views

0 replies

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Upgraded to premium and now spotify is offline

I just upgraded my account to premium and now spotify is offline on my phone. Switched phone off and on. Restarted my wifi and still nothing. Any ideas?

Newbie

I just upgraded my account to premium and now spotify is offline on my phone. Switched phone off and on. Restarted my wifi and still nothing. Any ideas?

270 Views

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