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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111354 Views

26 replies

3 likes

  • 111354 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223959 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223959 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581236 Views

79 replies

3 likes

  • 581236 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478494 Views

577 replies

40 likes

Account
Free
  • 478494 Views
  • 577 replies
  • 40 likes

Android Device (Galaxy S9 Plus) showing unknown devices

Plan: PremiumCountry: BrazilDevice: Samsung Galaxy S9 PlusOperating System: Android Oreo My Question or Issue: Hello guys! Since today morning I'm receiving a notification on my Galaxy S9 Plus that my Spotify is open on a "Web Player (Opera)", but I ...

Newbie

Plan: Premium Country: Brazil Device: Samsung Galaxy S9 Plus Operating System: Android Oreo   My Question or Issue: Hello guys! Since today morning I'm receiving a notification on my G...

731 Views

0 replies

0 likes

  • 731 Views
  • 0 replies
  • 0 likes

Solved!! Open or search song in Spotify from Google Assistant

PlanPremiumCountryArgentina DeviceOneplus 2Operating SystemAndroid My Question or IssueI'm using the "What's this song" feature in the Google Now (Google Assistant, Google search Bar) which is a shazam like functionality.When song found, is there a w...

Regular

Plan Premium Country Argentina   Device Oneplus 2 Operating System Android   My Question or Issue I'm using the "What's this song" feature in the Google Now (Google Assistant, Go...

AwesomeSauce69

Casual Listener

4911 Views

2 replies

0 likes

assistant
google
Shazam
  • 4911 Views
  • 2 replies
  • 0 likes

Playlists imported from iTunes no longer able to played

Hi,I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the Android app, as if they were only on my computer or so...

Newbie

Hi, I'd imported my playlists from iTunes to Spotify and have been listening to them for 18mths+ without an issue, but all of a sudden all the songs in the playlists are unable to be played on the A...

JanDC

Regular

747 Views

1 replies

2 likes

  • 747 Views
  • 1 replies
  • 2 likes

Superuser Contribution Trouble playing searched songs

I've been having this problem since the latest update, I'll be on my main playlist and I'll look up a specific song or artist to listen to and it won't play. For example if I have a certain song at the top of my playlist like Immigrant Song, then I g...

Newbie

I've been having this problem since the latest update, I'll be on my main playlist and I'll look up a specific song or artist to listen to and it won't play. For example if I have a certain song at t...

KJenkins23

Regular

7592 Views

7 replies

2 likes

  • 7592 Views
  • 7 replies
  • 2 likes

Superuser Contribution Music randomly stopping

Spotify Username *Removed username* Plan Premium Country Canada Device LG G5 Operating System Android Nougat My Question or Issue When I'm listening to music it occasionally just stops, even though it says its still playing and i can still skip throu...

Casual Listener

Spotify Username *Removed username* Plan Premium Country  Canada Device LG G5 Operating System Android Nougat   My Question or Issue  When I'm listening to musi...

Chris

Spotify

1407 Views

4 replies

0 likes

  • 1407 Views
  • 4 replies
  • 0 likes

Is it possible for someone to block you on Spotify? Can't pull them up anymore.

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

hughbetcha86

Gig Goer

768 Views

1 replies

0 likes

  • 768 Views
  • 1 replies
  • 0 likes

Local files are not available

PlanPremiumCountry PolandDevice(LG V30)Operating System(Android Oreo) My Question or Issue Hello my Friends, I have a problem with my local files, they are available on my phone but on pc is ok, I tried uninstall and install program on pc and phone, ...

Casual Listener

Plan Premium Country  Poland Device (LG V30) Operating System (Android Oreo)   My Question or Issue  Hello my Friends, I have a problem with my local files, they are ava...

Sam_Trap

Casual Listener

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

The New Moblie App

This isn't an idea, but morer of a complaint. The new mobile app (at least, the Android one) sucks. It is so difficult to add songs to a playlist that I turned my computer on for the first time in a month to add one album. Someone fix this. Just brin...

Newbie

This isn't an idea, but morer of a complaint. The new mobile app (at least, the Android one) sucks. It is so difficult to add songs to a playlist that I turned my computer on for the first time in a ...

oboyitzme

Casual Listener

891 Views

2 replies

3 likes

  • 891 Views
  • 2 replies
  • 3 likes

Setting: Volume level how does it work (Android)

Hi, can somebody give some inside how the setting works: Volume Level (Adjust the volume for your environment.) quiet ; normal ; loudWhat does it do?how does it work?Does it only work in combination with Normalize volume: ON?ThanksI'm on Android app:...

Newbie

Hi,  can somebody give some inside how the setting works:   Volume Level (Adjust the volume for your environment.) quiet ; normal ; loud What does it do? how does it work? Does it o...

Joe

Community Legend

26405 Views

3 replies

11 likes

Android
settings
Volume Control
volume normalization
  • 26405 Views
  • 3 replies
  • 11 likes

Application keep on crashing

PlanPremiumCountryMalaysiaDeviceSamsung J7 ProOperating SystemAndroid version 7.0 My Question or IssueWhen try to open the app on phone it keeps on crashing. Cleared data and cache and it will work for a while then crash again. Please help.

Casual Listener

Plan Premium Country Malaysia Device Samsung J7 Pro Operating System Android version 7.0   My Question or Issue When try to open the app on phone it keeps on crashing. Cleared data and...

haz9007

Casual Listener

875 Views

1 replies

0 likes

  • 875 Views
  • 1 replies
  • 0 likes

Online storage

Hey guys, I have a Google Pixel phone. Premium Plan. My playlists I have made take storage on my device. But I have no issue being able to listen to music with data or wifi only. I don't need any downloaded offline music. I didnt click any download o...

Newbie

Hey guys, I have a Google Pixel phone. Premium Plan. My playlists I have made take storage on my device. But I have no issue being able to listen to music with data or wifi only. I don't need any dow...

jsannn

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Android APP not capturing broadcast from Player

PlanPremium DeviceHuawei P9 Lite Operating SystemAndroid 7.0 QuestionI have a Squeezebox that I use to play music on my system when I'm home. This works great on the PCs (running Windows and Debian) and on the Android when I'm home. At the moment I h...

Casual Listener

Plan Premium   Device Huawei P9 Lite   Operating System Android 7.0   Question I have a Squeezebox that I use to play music on my system when I'm home. This works great on th...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
  • 0 likes

[Mobile] Spotify deactivates the shuffle play in playlists

Hello, I have a question. As already mentioned in the header, the Spotify mobile version (for me, on Android) does not allow me to shuffle play my playlists anymore since I reinstalled the application. When I click on a song in one of my playlists an...

Casual Listener

Hello,    I have a question. As already mentioned in the header, the Spotify mobile version (for me, on Android) does not allow me to shuffle play my playlists anymore since I reinstalled...

silleftw

Newbie

978 Views

3 replies

4 likes

  • 978 Views
  • 3 replies
  • 4 likes

Spotify offline music disappearing

PlanPremiumCountry DeviceMoto x playOperating SystemAndroid 7.1.1 My Question or Issue I don't have the "Storage" setting in my Spotify app. I wanted to download songs to my SD card (that's mounted as an "internal shared storage") but the option isn'...

Regular

Plan Premium Country   Device Moto x play Operating System Android 7.1.1   My Question or Issue  I don't have the "Storage" setting in my Spotify app. I wanted to download so...

Dani_kinzel

Newbie

1198 Views

3 replies

2 likes

  • 1198 Views
  • 3 replies
  • 2 likes

Andoid not playing Daily Mixes

The problem is that the daily mixes on my desktop don't appear on Home, just 2 of them appear but they're completly different from the ones I have on my laptop (6) and when I search daily mix on the search bar they all appear but when I click on any ...

Casual Listener

The problem is that the daily mixes on my desktop don't appear on Home, just 2 of them appear but they're completly different from the ones I have on my laptop (6) and when I search daily mix on the ...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Laggy Skip Song Animation

PremiumMaltaGalaxy S8Android Oreo My Question or Issue The Animation when skipping through songs in a playlist by swiping on the cover art is laggy when playing music on my phone. Noticed that the problem doesn't take place when streaming music to my...

Casual Listener

Premium Malta Galaxy S8 Android Oreo   My Question or Issue  The Animation when skipping through songs in a playlist by swiping on the cover art is laggy when playing music on my phon...

626 Views

0 replies

1 likes

  • 626 Views
  • 0 replies
  • 1 likes

searching doesn't work

PlanFamilyCountryAustralia DeviceOppo R11sOperating SystemAndroid My Question or Issue Search for 'awex'. There is an artist called AWeX, however it is not shown. In fact if you search for 'awexx' it comes up. If you search for 'awrx' it comes up. Th...

Music Fan

  Plan Family Country Australia    Device Oppo R11s Operating System Android   My Question or Issue  Search for 'awex'. There is an artist called AWeX, however it...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

No sound from Spotify on Samsung Gear 3

Before the latest update of Samsung G3, spotify with Samsung Health worked fine, but now when Samsung Health announces my running statistics (how far I have left, how fast im running etc) spotify does not have any sound. I can see that music is playi...

Newbie

Before the latest update of Samsung G3, spotify with Samsung Health worked fine, but now when Samsung Health announces my running statistics (how far I have left, how fast im running etc) spotify doe...

b9cj5-n_n4e44

Newbie

2081 Views

4 replies

2 likes

  • 2081 Views
  • 4 replies
  • 2 likes

Spotify breaks up while streaming music and videos

PlanPremium FamilyCountry UsaDeviceLG G7 ThinQOperating SystemAndroid 8.0 My Question or IssueWhile streaming getting break ups every few seconds. I have uninstalled and re unstalled

Regular

Plan Premium Family Country  Usa Device LG G7 ThinQ Operating System Android 8.0   My Question or Issue While streaming getting break ups every few seconds. I have uninstalled and...

597 Views

0 replies

1 likes

  • 597 Views
  • 0 replies
  • 1 likes

Solved!! Audio skipping like a scratched CD

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a new update or something? I have a Samsung Galaxy Acti...

Regular

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a ne...

Joe

Community Legend

101957 Views

45 replies

0 likes

  • 101957 Views
  • 45 replies
  • 0 likes