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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Bug

I can't follow or unfollow artists

Casual Listener

I can't follow or unfollow artists

455 Views

0 replies

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Spotify does not automatically start connecting to bluetooth

I recently got a new android phone. My previous phone was on lollipop, my new phone is on oreo. Whenever I would jump into the car with my old phone and turn bluetooth on my radio it would connect very quickly and start playing a song / song be pause...

Regular

I recently got a new android phone. My previous phone was on lollipop, my new phone is on oreo. Whenever I would jump into the car with my old phone and turn bluetooth on my radio it would connect ve...

686 Views

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Can't download podcasts anymore on mobile

I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, I can only share the podcast. Version 8.4.51.899 ar...

Casual Listener

I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, ...

JennyGinger420

Newbie

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13 replies

3 likes

Android
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Podcast stopped playing on Mobile but can play on desktop

I was listening to spotify:show:72cVljR6gfw5yiVUDMo6g3 on mobile while I drove into school and had gotten nearly 1/3rd of the way through the series. ONe day a couple weeks ago, I could not see the podcast in my history on mobile, could not play it, ...

Casual Listener

I was listening to spotify:show:72cVljR6gfw5yiVUDMo6g3 on mobile while I drove into school and had gotten nearly 1/3rd of the way through the series. ONe day a couple weeks ago, I could not see the p...

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Solved!! Artist following not working

Hi All,I know there's plenty of topics on this but mine's kind of unique. When I click follow on an artist page, as soon as i leave the page and go back the artist is unfollowed. They don't show up in my following list either, and even artists that a...

Newbie

Hi All, I know there's plenty of topics on this but mine's kind of unique. When I click follow on an artist page, as soon as i leave the page and go back the artist is unfollowed. They don't show up...

idehm0lotvoonnd

Casual Listener

4225 Views

11 replies

1 likes

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Car audio system does not recognize Spotify premium playlists

My 2011 Suzuki Kizashi has no Bluetooth capability. When connecting Samsung S6 edge phone to car stereo via USB I get an error message " file format unsupported". Is there a fix that anyone knows of?

Newbie

My 2011 Suzuki Kizashi has no Bluetooth capability. When connecting Samsung S6 edge phone to car stereo via USB I get an error message " file format unsupported". Is there a fix that anyone knows of?

wswl

Casual Listener

714 Views

2 replies

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Chromecast playback is louder and bass drop volume

Hello! Recently I connected spotify to my chromecast, First thing I noticed was louder playback than from youtube or other applications and when bass is present, volume is decreased a lot. It's not tv's issue, neither speakers. when i play directly t...

Newbie

Hello! Recently I connected spotify to my chromecast, First thing I noticed was louder playback than from youtube or other applications and when bass is present, volume is decreased a lot. It's not t...

891 Views

0 replies

1 likes

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login

When my phone did an update it logged me out of my account and now when i try to log back in its says please go online and connect to spotify. Im not sure what to do from this point

Newbie

When my phone did an update it logged me out of my account and now when i try to log back in its says please go online and connect to spotify. Im not sure what to do from this point 

266 Views

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Spotify icon notification

Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?

Newbie

Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?

318 Views

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Spotify Premium does not play songs longer than 6-10 seconds

I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does not work.no matter what I do. and I am in Turkey and...

Visitor

I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does n...

331 Views

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Unkown user in 'Connect to a device'

Hi there,I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help me out? My current login method is Facebook so I'm una...

Newbie

Hi there, I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help m...

278 Views

0 replies

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Add Huawei Lockscreen Notification Permission

Hi,Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not.Screenshots are in Turkish. "Durum çubuğu" = Notification pane...

Newbie

Hi, Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not. Screens...

492 Views

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PLAY QUEUE BUTTON

The queue button has disappeared so canot access queue at all.anyone alse having that problem?

Regular

The queue button has disappeared so canot access queue at all. anyone alse having that problem?

upthedale

Regular

523 Views

2 replies

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Random volume changes

I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again. This only happens with Spotify playback: other aud...

Newbie

I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again....

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Couple Issues, Will Spotify Address?

I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work. 1) Will Spotify allow turning off automatic start/play of music when a Bluetooth device connects? If I stop playba...

Newbie

I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work.   1) Will Spotify allow turning off automatic start/play...

336 Views

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Wrong song plays upon clicking.

Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I had never set a filter. Phone is a Galaxy S9+ and ...

Regular

Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I...

KJenkins23

Regular

5327 Views

6 replies

10 likes

click
filter
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Abbonamento

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

Newbie

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

299 Views

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Adding songs to playlists

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great variety of songs were recommended, based on both genr...

Casual Listener

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great va...

315 Views

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Login screen on android do NOT display actual login error

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes Login button into "Logging in...", and after a second it...

Regular

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes ...

371 Views

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