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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395851 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8448 Views

0 replies

7 likes

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Superuser Contribution Ability to Re-arrange Songs in iOS Playlists

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Apple devices whilst continuing to deny this feature to...

Newbie

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Appl...

Alfredo

Roadie

438 Views

1 replies

1 likes

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Questions regarding the new UI

PlanFree/Country Canada DeviceAsus Zenphone 3Operating System My Question or Issue before the new update to the app, i could sort my playlist buy song, artist, album. Now i don't see that option anymore. Also i don't see the tracks in my playlist unl...

Regular

Plan Free/ Country  Canada  Device Asus Zenphone 3 Operating System   My Question or Issue   before the new update to the app, i could sort my playlist buy song, artist,...

481 Views

0 replies

1 likes

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repeat one

PlanPremiumDevicelg g4 My Question or Issue so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the setting to no repeat (the grey one). I know it's an intentional choice but i find it ...

Casual Listener

Plan Premium Device lg g4     My Question or Issue  so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the...

439 Views

0 replies

0 likes

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Vertical video

I want to watch the vertical video (bts). But I don't know where it is. I tried searching for the artist, even the playlist that was supposed to have that video but I still can't see it. I've tried reaching installing the app and logging off and in a...

Casual Listener

I want to watch the vertical video (bts). But I don't know where it is.  I tried searching for the artist,  even the playlist that was supposed to have that video but I still can't see it.&...

Keyl0

Newbie

11611 Views

5 replies

3 likes

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Spotify Remote toggle Shuffle

PlanFree DeviceGalaxy S7, Windows 10 My Question or IssueI can't find where to toggle Shuffle and Repeat.Is this feature gone? Because then the whole Remote thing is kinda useless, imo

Newbie

Plan Free   Device Galaxy S7, Windows 10   My Question or Issue I can't find where to toggle Shuffle and Repeat. Is this feature gone? Because then the whole Remote thing is kinda u...

474 Views

0 replies

0 likes

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Superuser Contribution Unavailable for listening on

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

Casual Listener

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

jsolan

Newbie

21906 Views

2 replies

3 likes

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Disable album art on lockscreen

PlanPremiumCountry Denmark DeviceOneplus 6Operating SystemAndroid 8.1 My Question or Issue Hey all.Just got this nice phone. I like the spotify controlls. But can i disable the spotify allbum art.? Regards Daniel and thanks

Casual Listener

Plan Premium Country Denmark   Device Oneplus 6 Operating System Android 8.1   My Question or Issue  Hey all. Just got this nice phone. I like the spotify controlls. But can...

933 Views

0 replies

2 likes

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Can't find podcasts since new update (May 2018)

FreeUKSamsung Galaxy A5 (2017)Android Oreo My Question or Issue Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

Newbie

Free UK Samsung Galaxy A5 (2017) Android Oreo   My Question or Issue  Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

suzisunshine

Regular

798 Views

1 replies

0 likes

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Spotify suddenly shuts down

My Question or IssueMy premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.

Newbie

    My Question or Issue My premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.  

496 Views

0 replies

0 likes

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Superuser Contribution There's no videos option in my country

Hi there i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of videos in spotify

Casual Listener

Hi there   i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of v...

erwinsiron

Casual Listener

2081 Views

6 replies

5 likes

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Superuser Contribution Playlist loaded and only plays around 12 seconds of every song ?

PlanFree/PremiumCountry Devicephone samsung9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device phone samsung9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Melody

Spotify

1505 Views

1 replies

0 likes

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Solved!! App doesn't remember last.fm-settings

Because of the recent problems with last.fm-scrobbling I deactivated the internal scrobbling-feature in Spotify. It works very well with the desktop app but my Android-App doesn't save the option and reminds me again and again that my last.fm name an...

Roadie

Because of the recent problems with last.fm-scrobbling I deactivated the internal scrobbling-feature in Spotify. It works very well with the desktop app but my Android-App doesn't save the option and...

Merowinger

Roadie

690 Views

2 replies

0 likes

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Infinte black screen

So even the help section is borked- I tried to start a topic only to have the "cannot verify" experience- just like on the app!I have tried to get this app to work on 3 different devices- all choke after "login" and go to a black screen.This so isn't...

Newbie

    So even the help section is borked- I tried to start a topic only to have the "cannot verify" experience- just like on the app! I have tried to get this app to work on 3 different de...

Ac38

Regular

617 Views

1 replies

0 likes

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Radio and home tab not working

Nexus 6 with family premium .Everytime I try radio or home its says not working have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works just fine . I can play music its just annoying and not wort...

Casual Listener

Nexus 6 with family premium .Everytime I try radio or home its says not working  have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works ju...

Tayyareci

Newbie

3495 Views

23 replies

0 likes

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Downloaded playlists songs set as not downloaded

DeviceMotorola Moto G3Operating SystemAndroid 6.0 My Question or IssueI have a SD card set as Internal Storage, and I download my playlists to it. At some point, the playlists are shown as not downloaded (the download switch appears as off). It's occ...

Casual Listener

Device Motorola Moto G3 Operating System Android 6.0   My Question or Issue I have a SD card set as Internal Storage, and I download my playlists to it. At some point, the playlists are sh...

360 Views

0 replies

0 likes

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Radio icon missing on phone app

Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my phone. I havr uninstalled it and reinstalled it and...

Casual Listener

Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my ...

stakendaheart

Newbie

8803 Views

7 replies

0 likes

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Spotify ne reconnait pas ma carte SD

PlanFree/PremiumCountryFrance Device Asus Zen FoneOperating SystemAndroidMy Question or IssueSpotify (sous Android) ne reconnait pas ma carte SD que j'ai pourtant formaté plusieurs fois.. Je l'utilise pour enregrister les sons hors ligne.. Merci d'av...

Newbie

Plan Free/Premium Country France  Device  Asus Zen Fone Operating System Android My Question or Issue Spotify (sous Android) ne reconnait pas ma carte SD que j'ai pourtant format...

758 Views

0 replies

0 likes

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Shuffle/Playlist problems with the mobile app udpate

As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in random clusters of specific songs that repeat over and...

Casual Listener

As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in ran...

Razorbladekiss5

Casual Listener

10426 Views

8 replies

12 likes

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Solved!! Cannot skip in song imported to phone

Hello.I have a problem with imported music. I follow the procedure when in PC app I take an absolutely correct mp3 in local files and add it to a playlist. If I play it in the desktop app, it plays correctly and I can skip (move time bar) in the song...

Casual Listener

Hello. I have a problem with imported music. I follow the procedure when in PC app I take an absolutely correct mp3 in local files and add it to a playlist. If I play it in the desktop app, it plays...

Efekocaer

Regular

1036 Views

3 replies

2 likes

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Behind the Lyrics not working

PlanPremiumCountry United StatesDeviceKindle Fire HD 8 I recently played the playlist "Behind the Lyrics: Hits" , which I believe should have behind the lyrics. However, it didn't appear. On other devices I have seen it work, and I was surprised.

Casual Listener

  Plan Premium Country  United States Device Kindle Fire HD 8   I recently played the playlist "Behind the Lyrics: Hits" , which I believe should have behind the lyrics. Howeve...

415 Views

0 replies

0 likes

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