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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5678 Views

0 replies

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Upgraded to premium and now spotify is offline

I just upgraded my account to premium and now spotify is offline on my phone. Switched phone off and on. Restarted my wifi and still nothing. Any ideas?

Newbie

I just upgraded my account to premium and now spotify is offline on my phone. Switched phone off and on. Restarted my wifi and still nothing. Any ideas?

270 Views

0 replies

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I've a wrong with my spotify

hello, good morning / afternoon / evening. I'm talking to you because I have a problem with my application, I'm Android operating system, the problem is that I'm listening to music on my spotify (I'm premium) i listen 2 songs or 3 and suddenly the mu...

Newbie

hello, good morning / afternoon / evening. I'm talking to you because I have a problem with my application, I'm Android operating system, the problem is that I'm listening to music on my spotify (I'm...

394 Views

0 replies

0 likes

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Solved!! Song starts normal and then volume quickly decreases

Running Spotify on my pixel 2. When I play music, the song starts at normal volume for about a half of a second and then noticeably decreases in volume. I thought it was an issue with my phone until I noticed no other music apps have the problem. Als...

Casual Listener

Running Spotify on my pixel 2. When I play music, the song starts at normal volume for about a half of a second and then noticeably decreases in volume. I thought it was an issue with my phone until ...

_keithmcmunn

Casual Listener

1144 Views

2 replies

0 likes

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i can't log in

hi everyone i have a big probleme i can't log in on Android i reinstalled the app tried older versions tried with the username there is any error but from it is possible to login from the web app

Newbie

hi everyone i have a big probleme  i can't log in on Android i reinstalled the app tried older versions tried with the username  there is any error but from it is possible to login from t...

povilaspanavas

Regular

882 Views

6 replies

1 likes

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Why is my search history limited?

On my previous phone, I did not have this issue. But when I got my new phone the search history got messed up. I can only search for ten things and if I search for an eleventh thing the item on the bottom gets removed.

Newbie

On my previous phone, I did not have this issue. But when I got my new phone the search history got messed up. I can only search for ten things and if I search for an eleventh thing the ite...

726 Views

0 replies

0 likes

history
s8+
Search
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Spotify borked in Android auto

Problem has been ongoing for about a month now. Requesting a song from Spotify on Android auto gets a response, but the song stutters and stops, then affects other music apps. If I delete Spotify, the system works as it is should. I'm a premium subsc...

Casual Listener

Problem has been ongoing for about a month now. Requesting a song from Spotify on Android auto gets a response, but the song stutters and stops, then affects other music apps.    If I del...

Njhaley1

Casual Listener

389 Views

1 replies

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Music unavaiable on Android

I'm having some trouble with the mobile version of Spotify. When I wanna listen to, for example, the albuns Saturate and Phobia from Breaking Benjamin, it doesn't play at all. But when I'm on my PC (Windows) it works just fine. Even playing on PC the...

Newbie

I'm having some trouble with the mobile version of Spotify. When I wanna listen to, for example, the albuns Saturate and Phobia from Breaking Benjamin, it doesn't play at all. But when I'm on my PC (...

Beelers2

Newbie

474 Views

1 replies

0 likes

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"Favourite Songs" playlist not full saved songs list

It's really frustrating I can no longer see my full list of saved songs on mobile, only a short "includes" section which appears to be in no particular order. Also, some of these songs are not "hearted" for some reason (even though they should be). N...

Gig Goer

It's really frustrating I can no longer see my full list of saved songs on mobile, only a short "includes" section which appears to be in no particular order. Also, some of these songs are not "heart...

805 Views

0 replies

1 likes

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How to save to SD Card

Hey,The manual settings says that I can store my music on a CD card.I can not find this one, I do not see the possibility to save the downloaded data on the CD card. I have already searched in the institutions, but not found.Can you help with this. M...

Newbie

  Hey, The manual settings says that I can store my music on a CD card. I can not find this one, I do not see the possibility to save the downloaded data on the CD card. I have already search...

450 Views

0 replies

0 likes

Android
Samsung S7
Sd kaart
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Android Nougat offline shortcut

hey yall, im having an issue on my lgv20 where i have the shortcut to toggle offline mode on my phone but it dosent do anything when i tap it. this would be very useful to me and unfortunetly its not working.notifications and all permissions are allo...

Newbie

hey yall, im having an issue on my lgv20 where i have the shortcut to toggle offline mode on my phone but it dosent do anything when i tap it. this would be very useful to me and unfortunetly its not...

605 Views

0 replies

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Help Me

I can not, cause the Spotify storage to be the external storage of my cell phone and I end up running out of memory in internal storage because of that.

Newbie

I can not, cause the Spotify storage to be the external storage of my cell phone and I end up running out of memory in internal storage because of that.

328 Views

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Spotify updates deleted downloaded music

Like the title says - seems like almost everytime the Spotify app updates, all of my downloaded music gets deleted. My playlists don't get **bleep** up or anything, but it takes awhile to re-download all 1000+ songs. Anybody else experience this? Any...

Regular

Like the title says - seems like almost everytime the Spotify app updates, all of my downloaded music gets deleted.     My playlists don't get **bleep** up or anything, but it takes awhi...

406 Views

0 replies

1 likes

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semi-unlink device - disable notification with what I'm listening on my computer

Use-case: I have spotify premium and I'm listening on my computer and on my android device. And this works great, with a little "but". When I'm listening on my computer I constantly see a notification on my android device with information of the curr...

Casual Listener

Use-case: I have spotify premium and I'm listening on my computer and on my android device. And this works great, with a little "but". When I'm listening on my computer I constantly see a notificatio...

468 Views

0 replies

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Having to continuously go back online

My spotify will randomly stop playing my music while I'm offline. And the only way to get it to play again is to go online for a minute or two and then go back offline. Sometimes it's hours between occurrences other times it's every single song. I've...

Newbie

My spotify will randomly stop playing my music while I'm offline. And the only way to get it to play again is to go online for a minute or two and then go back offline. Sometimes it's hours between o...

tomslikker

Music Fan

488 Views

1 replies

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Spotify closes when starting runtastic activity

Hello, i noticed that on my secondary phone, which runs on android 6.00 (wiko sunny that i use for when i run), everytime i use spotify and gps, spotify closes, it happens especially with app that records sport activity (runtastic or strava). I did a...

Casual Listener

Hello, i noticed that on my secondary phone, which runs on android 6.00 (wiko sunny that i use for when i run), everytime i use spotify and gps, spotify closes, it happens especially with app that re...

686 Views

0 replies

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Bug when advance the music

Hi, when I advance the music, for exemple, the music is in the beginning and I put it in the middle, the music has sound a burst ( clipping) every time it advances or regresses the music.Please, help to resolve this problemSorry for my English, I'm b...

Casual Listener

Hi, when I advance the music, for exemple, the music is in the beginning and I put it in the middle, the music has sound a burst ( clipping) every time it advances or regresses the music. Please, he...

296 Views

0 replies

0 likes

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Spotify Free songs stuck in play list

When I am listening to a playlist on my phone, when a song ends the next song does not play until I unlock my phone snd look at the Spotify app. Just started happening yesterday. Did not Change any thing.

Newbie

When I am listening to a playlist on my phone, when a song ends the next song does not play until I unlock my phone snd look at the Spotify app. Just started happening yesterday. Did not Change any t...

343 Views

0 replies

0 likes

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App Opens by Itself

Every time I plug in my phone, specifically at night, the app opens by itself and I cannot figure out why or how to stop this. Can someone please explain this to me and help me change it. Thank you

Casual Listener

Every time I plug in my phone, specifically at night, the app opens by itself and I cannot figure out why or how to stop this. Can someone please explain this to me and help me change it.   Th...

420 Views

0 replies

0 likes

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Superuser Contribution Auto populate playlist name from artist/album on Android

(This functionality used to work)On andriod, when I select an album I want to save as a playlist, and choose "Add to Playlist". I see a list of my existing playlists, and at the top "New Playlist" button - this then opens a dialog box "give your play...

Regular

(This functionality used to work) On andriod, when I select an album I want to save as a playlist, and choose "Add to Playlist". I see a list of my existing playlists, and at the top "New Playlist" ...

Paulo23

Roadie

2484 Views

5 replies

2 likes

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Superuser Contribution interruption of my music for any reason

For some reason my music stop. Somestimes it's after des hours or few minutes their is no clue to predict when it will crush.

Casual Listener

For some reason my music stop. Somestimes it's after des hours or few minutes their is no clue to predict when it will crush.

imnotarealrobot

Gig Goer

4290 Views

8 replies

1 likes

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