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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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My account seems to have merged with some stranger's account.

Hello, my name is Diendi. I'm using Premium for Family package. I've noticed for some time now, there's one weird playlist which I've never made nor followed, on my list. It consists of songs I've never played nor searched. Weirdly, the maker of the ...

  • Casual Listener
  • Hello, my name is Diendi. I'm using Premium for Family package.   I've noticed for some time now, there's one weird playlist which I've never made nor followed, on my list. It consists of song...
  • Diendi
  • Casual Listener
  • 532 Views
  • 2 replies
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  • 532 Views
  • 2 replies
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Tried to redownload, but the appstore won't let me??

Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't know how to do that, so I came here. Someone said to u...

  • Newbie
  • Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't kno...
  • 294 Views
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  • 294 Views
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No option to store downloaded music on SD card. Android 7.1, formatted as internal memory.

Can not store music on SD card on my moto e4, android 7.1, 64gb Samsung card. Formatted as internal. No option in settings. On another phone running Android 5.1 I have that option. Is this because of the way the card is formatted or is it an artifact...

  • Newbie
  • Can not store music on SD card on my moto e4, android 7.1, 64gb Samsung card. Formatted as internal. No option in settings. On another phone running Android 5.1 I have that option. Is this because&nb...
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  • 513 Views
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Displaying album artwork on lock screen

I am using a Samsung Galaxy S8 running Nougat Version 7.0I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a small widget that allows for Previous track, Next trac...

  • Newbie
  • I am using a Samsung Galaxy S8 running Nougat Version 7.0 I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a s...
  • chainingday1247
  • Newbie
  • 52273 Views
  • 5 replies
  • 5 likes
  • album artwork
    Galaxy
    galaxy s8
    lock screen
    spotify lock screen.
  • 52273 Views
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Problemas para reproducir por Chromecast

Hola, estoy teniendo un problema. De la nada me comenzó a funcionar mal la transmision con mi Chromecast usando Spotify. El resto de aplicaciones como Youtube o Netflix funcionan sin problemas. Pero con Spotify comenzo a traerme problemas. Primero qu...

  • Newbie
  • Hola, estoy teniendo un problema. De la nada me comenzó a funcionar mal la transmision con mi Chromecast usando Spotify. El resto de aplicaciones como Youtube o Netflix funcionan sin problemas. Pero ...
  • Simonron
  • Newbie
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  • 10 replies
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  • 28815 Views
  • 10 replies
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Spotify trouble

Before i used to save albums without them automatically downloading to my library now when i save one it does.it can i stop them from automatically downloading and just save them ?

  • Newbie
  • Before i used to save albums without them automatically downloading to my library now when i save one it does.it can i stop them from automatically downloading and just save them ?  
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  • 275 Views
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Cant skip party of an offline track :(

Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...

  • Casual Listener
  • Hey guys,   first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...
  • 297 Views
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  • 297 Views
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I can't login through the android app

I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried login with user name and it didn't work, tried with...

  • Newbie
  • I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried ...
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  • 233 Views
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Songs missing from my saved songs

After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't appearing on my favorites.

  • Newbie
  • After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't app...
  • 322 Views
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  • 322 Views
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Why does shuffle no longer stay on

Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how can I fix this its making my playlists very stale t...

  • Newbie
  • Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how ...
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  • 376 Views
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Android Auto / Spotify doesn't seem to be working at the moment. Update.

Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older posts (granting app permissions, restarting phone and ...

  • Casual Listener
  • Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older pos...
  • KevinRP
  • Casual Listener
  • 774 Views
  • 1 replies
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  • 774 Views
  • 1 replies
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App sorting Artists alphabetically Song wise instead of Album

My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist

  • Newbie
  • My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist
  • Gameonfire12
  • Casual Listener
  • 477 Views
  • 1 replies
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  • 477 Views
  • 1 replies
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Downloading podcasts

I have been using the option on my free account to download podcasts for offline use. A few days ago when spotty updated the whole layout seemed to change and now I can't figure out how to use that option. The only thing that seems to show up is the ...

  • Newbie
  • I have been using the option on my free account to download podcasts for offline use. A few days ago when spotty updated the whole layout seemed to change and now I can't figure out how to use that o...
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  • 720 Views
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Bug when filtering a playlist

Hi all.I don't know If it's a bug, but I just found out a problem and I can always replicate It whenever I want, so It should bee easy for you to see it too. I tried this on the Android app.First you need to have some songs in a playlist, then you ju...

  • Newbie
  • Hi all. I don't know If it's a bug, but I just found out a problem and I can always replicate It whenever I want, so It should bee easy for you to see it too. I tried this on the Android app. First...
  • stockholmsfoto
  • Newbie
  • 443 Views
  • 1 replies
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  • 443 Views
  • 1 replies
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If I select a specific song it just plays the song that is there in normal playlist view

When I select a song on my Honor it will only play the song that was there before. I have a playlist with about 3000 songs in it and it will only play in order it won't let me select any songs by a specific artist. I have attached a picture. What I h...

  • Casual Listener
  • When I select a song on my Honor it will only play the song that was there before. I have a playlist with about 3000 songs in it and it will only play in order it won't let me select any songs by a s...
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Solved!! Where is the song radio feature in the new version?

Where are all the songs? How can I start a song based radio? 

  • Casual Listener
  • Where are all the songs? How can I start a song based radio? 
  • Di0r
  • Casual Listener
  • 6547 Views
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  • 6547 Views
  • 5 replies
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Playlist randomness

Hey Everyone could somebody help me out... Ive been a spotify customer now for years and this is the first time something has confused me... I drive a lot and I have a load of playlists that I have lovingly put together with a load of my fave albums ...

  • Music Fan
  • Hey Everyone   could somebody help me out... Ive been a spotify customer now for years and this is the first time something has confused me... I drive a lot and I have a load of playlists that...
  • 1233448284
  • Regular
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When clicking on a song in a playlist it plays a different song on the playlist

When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update

  • Casual Listener
  • When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update
  • SeanRyan
  • Casual Listener
  • 661 Views
  • 3 replies
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  • 661 Views
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Playlist problem.

i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM

  • Casual Listener
  • i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM
  • 204 Views
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  • 204 Views
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Downloading Playlist - stuck at the last song

So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck on "Downloading" at varying percentages. I have tried reinstalling, and redownloading but the notficiation is always there. So...

  • Newbie
  • So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck  on "Downloading" at varying percentages. I have tried reinstalling, a...
  • 383 Views
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  • 383 Views
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