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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115266 Views

27 replies

4 likes

  • 115266 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231676 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231676 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591210 Views

79 replies

3 likes

  • 591210 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485700 Views

580 replies

42 likes

Account
Free
  • 485700 Views
  • 580 replies
  • 42 likes

Spotify breaks up while streaming music and videos

PlanPremium FamilyCountry UsaDeviceLG G7 ThinQOperating SystemAndroid 8.0 My Question or IssueWhile streaming getting break ups every few seconds. I have uninstalled and re unstalled

Regular

Plan Premium Family Country  Usa Device LG G7 ThinQ Operating System Android 8.0   My Question or Issue While streaming getting break ups every few seconds. I have uninstalled and...

603 Views

0 replies

1 likes

  • 603 Views
  • 0 replies
  • 1 likes

Solved!! Audio skipping like a scratched CD

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a new update or something? I have a Samsung Galaxy Acti...

Regular

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a ne...

Joe

Community Legend

102234 Views

45 replies

0 likes

  • 102234 Views
  • 45 replies
  • 0 likes

Daily Mixes No Longer "On Demand" for Free Users?

PlanFreeCountryUSA DeviceT-Mobile RevvlOperating SystemAndroid My Question or IssueSince I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes available to be played On Demand. About a week ago, Mixes 2-6 suddenly appeared only as ...

Casual Listener

Plan Free Country USA  Device T-Mobile Revvl Operating System Android   My Question or Issue Since I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes availab...

Joe

Community Legend

5044 Views

2 replies

2 likes

  • 5044 Views
  • 2 replies
  • 2 likes

I can't use the app

I can't use the app of Spotify on my s8.When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

Casual Listener

I can't use the app of Spotify on my s8. When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

cdhart92

Newbie

3409 Views

15 replies

6 likes

  • 3409 Views
  • 15 replies
  • 6 likes

Canciones borradas

¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)?POR FAVOR

Visitor

  ¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)? POR FAVOR 😞

12792 Views

0 replies

46 likes

Help
  • 12792 Views
  • 0 replies
  • 46 likes

Max songs not reached but can't download more

PlanPremiumCountry Germany DeviceHuawei mate 10 proOperating SystemAndroid 8.0 My Question or Issue Had some Playlist and albums downloaded.Downloaded the perry rhodan silver editions as far as possible. Heard the downloaded and deleted afterwards.Wa...

Casual Listener

  Plan Premium Country  Germany  Device Huawei mate 10 pro Operating System Android 8.0   My Question or Issue  Had some Playlist and albums downloaded. Downloade...

577 Views

0 replies

0 likes

  • 577 Views
  • 0 replies
  • 0 likes

Settings Keep Resetting

Plan: PremiumCountry: United States Device: Samsung Galaxy S6Operating System: Android 7.0I've noticed that whenever I reopen the app I find that some of my settings and options have reverted to their default settings. Most often it is Streaming Qual...

Newbie

Plan: Premium Country: United States   Device: Samsung Galaxy S6 Operating System: Android 7.0 I've noticed that whenever I reopen the app I find that some of my settings and opti...

mc-f8f6mim_vc

Casual Listener

1673 Views

3 replies

1 likes

  • 1673 Views
  • 3 replies
  • 1 likes

What happened to shuffle mode?

PlanFreeCountryUK DeviceBush Spira D5Operating SystemAndroid 7.0 My Question or Issue What happened to shuffle mode? I accept that on free Spotify you can't select individual songs and that's fine but ever since they changed how the apps look every t...

Newbie

Plan Free Country UK  Device Bush Spira D5 Operating System Android 7.0   My Question or Issue   What happened to shuffle mode? I accept that on free Spotify you can't select...

699 Views

0 replies

0 likes

  • 699 Views
  • 0 replies
  • 0 likes

App continuously warns I need to upgrade to Android 4.1 or higher with Android 8.0

PlanPremiumCountry SWITZERLAND DeviceSamsung Galaxy 9 DuoOperating SystemAndroid Oreo My Question or Issue The current version of Spotify has a conflict with the latest Android version available for my device

Newbie

  Plan Premium Country  SWITZERLAND  Device Samsung Galaxy 9 Duo Operating System Android Oreo   My Question or Issue  The current version of Spotify has a co...

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes

Não consigo entrar no Spotify pelo android

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...

Newbie

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...

Sawlyn

Newbie

1235 Views

2 replies

2 likes

  • 1235 Views
  • 2 replies
  • 2 likes

Streaming quality switch to "auto" all he time

PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!

Newbie

Plan Premium Country  Malaysia  Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue  Streaming quality switch to "auto" Automatically , i need to chan...

504 Views

0 replies

1 likes

  • 504 Views
  • 0 replies
  • 1 likes

Ducking

PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...

Newbie

Plan Premium Country USA  Device Motorola Droid Turbo 2 Operating System Android 7   My Question or Issue Music is ducking even with no notifications being sent. I am using stock ...

1598 Views

0 replies

0 likes

  • 1598 Views
  • 0 replies
  • 0 likes

Maximum volume too low

For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this always bothered me. Why is that, is this supposed to be ...

Casual Listener

For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this alway...

neeno

Casual Listener

1834 Views

2 replies

1 likes

  • 1834 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Radio autoplay when playlists end

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or a new feature, and either way how do I get it to st...

Regular

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or ...

SVBestille

Newbie

183374 Views

222 replies

22 likes

  • 183374 Views
  • 222 replies
  • 22 likes

Premium paid, still no premium

Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.

Newbie

Plan /Premium Country  Estonia Device Xiaomi Mi mix 2 Operating System Android 8   My Question or Issue  Made the payment by PayPal, but still no premium. Made several restar...

659 Views

0 replies

0 likes

  • 659 Views
  • 0 replies
  • 0 likes

Solved!! Can't log in when spotify is set to offline.

PlanPremiumCountry CanadaDeviceLG G3, Sony Aqua m2, Pixel 2.Operating SystemAndroid from 5 to 8 My Question or Issue When i set spotify to offline mode, the next time i start spotify will ask me to log in- but the log in will not be accepted because ...

Casual Listener

  Plan Premium Country  Canada Device LG G3, Sony Aqua m2, Pixel 2. Operating System Android from 5 to 8   My Question or Issue  When i set spotify to offline mode, the...

systembanger

Casual Listener

1899 Views

2 replies

0 likes

  • 1899 Views
  • 2 replies
  • 0 likes

Can't play specific song in playlist filter

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the added filter will start playing. If I choose the se...

Regular

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the ...

thisguy33333

Casual Listener

6055 Views

23 replies

11 likes

  • 6055 Views
  • 23 replies
  • 11 likes

Sorting podcasts by unplayed results in error

Premium user, USA, Samsung Galaxy S8 on Android Oreo. Spotify and device up to date. I'm trying to sort my podcasts by "unplayed," as I always do, but for some reason now when I try, I get a message saying "An error occurred." It's happening on all t...

Regular

Premium user, USA, Samsung Galaxy S8 on Android Oreo. Spotify and device up to date.    I'm trying to sort my podcasts by "unplayed," as I always do, but for some reason now when I try, I...

suzisunshine

Regular

1564 Views

4 replies

2 likes

  • 1564 Views
  • 4 replies
  • 2 likes

Play on Filtered Playlist

PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.

Newbie

Plan Premium Country Brazil  Device Moto G5S Operating System Android 7.1.1   My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...

982 Views

0 replies

0 likes

  • 982 Views
  • 0 replies
  • 0 likes

The volume goes up and down again, some times stop

PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...

Casual Listener

Plan Premium Country usa  Device samsung galaxy note 4 Operating System android 6.0.1   My Question or Issue  Every time I listen to songs on my galaxy note 4, the volume goe...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes