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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111340 Views

26 replies

3 likes

  • 111340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223942 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223942 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581212 Views

79 replies

3 likes

  • 581212 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478484 Views

577 replies

40 likes

Account
Free
  • 478484 Views
  • 577 replies
  • 40 likes

Superuser Contribution Playlist naming - why is it blank by default?

It used to be so that when you created a new playlist, it suggested the name in "Artist name - album name" format. Now this has changed: for a while the name field has been blank. Why? This is a problem for example when you're on the move or if you d...

Newbie

It used to be so that when you created a new playlist, it suggested the name in "Artist name - album name" format. Now this has changed: for a while the name field has been blank. Why?   This ...

Chris

Spotify

1581 Views

1 replies

0 likes

  • 1581 Views
  • 1 replies
  • 0 likes

Spotify Won't Open Problem & Tempory Fix (Without Losing User Data)

PlanPremiumCountryTurkeyDeviceAsus Zenfone 3 (ZE552KL / 3 GB / 32 GB)Operating SystemAndroid Oreo My Question or IssueTwo days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem...

Visitor

Plan Premium Country Turkey Device Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB) Operating System Android Oreo   My Question or Issue Two days ago Spotify started to freeze on startup and I ...

587 Views

0 replies

1 likes

  • 587 Views
  • 0 replies
  • 1 likes

ALL downloaded songs dissappear - Playlists exist but, button download is off

PlanPremiumCountryGermanyDevicebq Aquaris XOperating SystemAndroid 7.1.1My Question or IssueAll my playlists are fixed to download the songs to phone.All songs have a capacity of around 3 GBIt happend 3rd time that the wiper of ALL playlists for down...

Casual Listener

Plan Premium Country Germany Device bq Aquaris X Operating System Android 7.1.1 My Question or Issue All my playlists are fixed to download the songs to phone. All songs have a capacity of ...

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Pas d'option stockage android

Ma version spotify est à jour, je suis sur Honor 8 et sous Android. Cependant, je n'ai pas d'option stockage dans les paramètres, ni d'égaliseur, à la différence d'autres smartphones utilisant la même version. Des solutions? J'ai également attribué l...

Newbie

Ma version spotify est à jour, je suis sur Honor 8 et sous Android. Cependant, je n'ai pas d'option stockage dans les paramètres, ni d'égaliseur, à la différence d'autres smartphones utilisant la mêm...

smol_mosher_one

Casual Listener

2908 Views

9 replies

3 likes

  • 2908 Views
  • 9 replies
  • 3 likes

No audio when playing spotify on my Onkyp DPX1A output to USB

PlanPremiumCountry DeviceOnkyo DPX1AOperating SystemAndroid My Question or Issue No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify. It works just fine if the audio is sent through Bluetooth

Newbie

Plan Premium Country   Device Onkyo DPX1A Operating System Android  My Question or Issue  No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify.  ...

714 Views

0 replies

1 likes

  • 714 Views
  • 0 replies
  • 1 likes

No new discover weekly

Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could help me?

Newbie

Hey guys,    I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could h...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Solved!! Syncing offline playlist to another device. very slow internet

PlanPremiumCountry NorwayDevice(iPhone 8 and Samsung Note Operating System(iOS 10 and Android.) My Question or Issue Hi. I am wondering if it's possible to sync my offline playlist to new phone when it arrives? Syncing my playlists over the internet ...

Casual Listener

Plan Premium Country  Norway Device (iPhone 8 and Samsung Note 😎 Operating System (iOS 10 and Android.)   My Question or Issue  Hi. I am wondering if it's possible to sync m...

Joe

Community Legend

775 Views

2 replies

0 likes

  • 775 Views
  • 2 replies
  • 0 likes

suffle is bugged?

PlanPremiumCountry United States DeviceSamsung Galaxy Note 8Operating SystemAndroid oreo My IssueI have 3 playlist in my spotify:1) K-pop playlist2) J-pop playlist3) combination of both of playlist (playlist 1 and 2 combined)and playlist 3 is casuing...

Visitor

Plan Premium Country  United States  Device Samsung Galaxy Note 8 Operating System Android oreo   My Issue I have 3 playlist in my spotify: 1) K-pop playlist 2) J-pop playl...

user-removed

Not applicable

709 Views

1 replies

0 likes

Android
bug
Suffle
  • 709 Views
  • 1 replies
  • 0 likes

Spotify crashes

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the song and it changes the song but I can’t do by clicki...

Newbie

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the so...

490 Views

0 replies

0 likes

  • 490 Views
  • 0 replies
  • 0 likes

Continually stops playing on certain songs

PlanPremiumCountryUSA DeviceLGV30Operating SystemWhatever the newest LG Android update is called My Question or Issue I have had this problem for over a year. I actually cancelledy premium on my last phone because it was so annoying. Well bought a ne...

Newbie

  Plan Premium Country USA   Device LGV30 Operating System Whatever the newest LG Android update is called   My Question or Issue  I have had this problem for over a y...

402 Views

0 replies

1 likes

  • 402 Views
  • 0 replies
  • 1 likes

Music stops playing when screen goes to sleep

The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many years of using Spotify Premium on my iPhone. I play music and use my ...

Newbie

The music stops as soon as my phone screen goes to sleep or I hit the home button for another app.     This is a new problem that started today and I’ve never experienced it in my many ye...

Joe

Community Legend

1248 Views

1 replies

0 likes

  • 1248 Views
  • 1 replies
  • 0 likes

Spotify not supported in my location

PlanFreeCountry Guernsey (within the uk)DeviceSamsung galaxy s8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently bought a new phone. I have gone to download the spotify app through the play store however I'm unable...

Newbie

Plan Free Country  Guernsey (within the uk) Device Samsung galaxy s8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently bought a...

Joe

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

"Extreme" streaming setting replaced with "very high" setting in premium

PlanPremiumCountryUSADeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0 very recently switched to a non facebook account. Spotify Support was extremly helpful with the move over. I noticed that in the app settings, the "extreme" setting for strea...

Regular

Plan Premium Country USA Device Samsung Galaxy Note 5 Operating System Android 7.0   very recently switched to a non facebook account. Spotify Support was extremly helpful with the move...

Joe

Community Legend

4622 Views

2 replies

1 likes

  • 4622 Views
  • 2 replies
  • 1 likes

Saved Music Issues

PlanFreeCountry USAndroid My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small favorites playlist with a few songs that constantly repeat... I had a larg...

Newbie

Plan Free Country US Android  My Question or Issue  I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small fav...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Having issues with shufe feature

PlanFree/PremiumCountry Philippines Operating SystemAndroid Nougat My Question or Issue Hello can anyone help me? Im having issue with the shuffle feature, it keeps toggling off when i pressed it. It is getting annoying.. Pls help thanks!

Casual Listener

Plan Free/Premium Country  Philippines   Operating System Android Nougat   My Question or Issue  Hello can anyone help me? Im having issue with the shuffle feature, ...

Ruvie96

Casual Listener

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Playlist Not Downloading

PlanPremiumCountry USADeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and refused to reopen, was just a black screen no music nothing. So I followed the troubleshoo...

Newbie

Plan Premium Country  USA Device Samsung Galaxy J7 Sky Pro Operating System Android 7.0   My Question or Issue   Hello, so yesterday my spotify app on android crashed and re...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Spotify suddenly using WAY too much data

PlanPremiumCountry UKDeviceHuawei P9Operating SystemAndroid My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. Spotify has used 100mb today for about half an hour of streaming at normal streaming q...

Newbie

Plan Premium Country  UK Device Huawei P9 Operating System Android   My Question or Issue  On a few occasions in the last week my data usage has shot up a lot for no reason. ...

1011 Views

0 replies

1 likes

  • 1011 Views
  • 0 replies
  • 1 likes

Certain songs cause app to crash

PlanPremiumCountry UKDeviceWileyfox Swift 2 XOperating SystemAndroid 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash.The song will pause and then you cantc skip or select another song, you have to close down the ...

Newbie

Plan Premium Country  UK Device Wileyfox Swift 2 X Operating System Android 7.1.2   My Question or Issue   When certain songs are playing they cause the app to crash. The s...

548 Views

0 replies

1 likes

  • 548 Views
  • 0 replies
  • 1 likes

Got logged out

PlanSamsung s8Operating SystemAndroid My Question or IssueHi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with my ex partners email address and I'm still paying for it aswell so ...

Newbie

Plan Samsung s8 Operating System Android   My Question or Issue Hi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Loads of songs suddenly greyed out in Spotify

Hi, I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on every single local files playlist about half the songs are now greyed...

Casual Listener

Hi,    I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on eve...

Chrisawoods98

Newbie

933 Views

2 replies

0 likes

  • 933 Views
  • 2 replies
  • 0 likes