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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118752 Views

27 replies

4 likes

  • 118752 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239506 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239506 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600352 Views

79 replies

3 likes

  • 600352 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492873 Views

581 replies

42 likes

Account
Free
  • 492873 Views
  • 581 replies
  • 42 likes

Spotify offline music disappearing

PlanPremiumCountry DeviceMoto x playOperating SystemAndroid 7.1.1 My Question or Issue I don't have the "Storage" setting in my Spotify app. I wanted to download songs to my SD card (that's mounted as an "internal shared storage") but the option isn'...

Regular

Plan Premium Country   Device Moto x play Operating System Android 7.1.1   My Question or Issue  I don't have the "Storage" setting in my Spotify app. I wanted to download so...

Dani_kinzel

Newbie

1219 Views

3 replies

2 likes

  • 1219 Views
  • 3 replies
  • 2 likes

Andoid not playing Daily Mixes

The problem is that the daily mixes on my desktop don't appear on Home, just 2 of them appear but they're completly different from the ones I have on my laptop (6) and when I search daily mix on the search bar they all appear but when I click on any ...

Casual Listener

The problem is that the daily mixes on my desktop don't appear on Home, just 2 of them appear but they're completly different from the ones I have on my laptop (6) and when I search daily mix on the ...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Laggy Skip Song Animation

PremiumMaltaGalaxy S8Android Oreo My Question or Issue The Animation when skipping through songs in a playlist by swiping on the cover art is laggy when playing music on my phone. Noticed that the problem doesn't take place when streaming music to my...

Casual Listener

Premium Malta Galaxy S8 Android Oreo   My Question or Issue  The Animation when skipping through songs in a playlist by swiping on the cover art is laggy when playing music on my phon...

641 Views

0 replies

1 likes

  • 641 Views
  • 0 replies
  • 1 likes

searching doesn't work

PlanFamilyCountryAustralia DeviceOppo R11sOperating SystemAndroid My Question or Issue Search for 'awex'. There is an artist called AWeX, however it is not shown. In fact if you search for 'awexx' it comes up. If you search for 'awrx' it comes up. Th...

Music Fan

  Plan Family Country Australia    Device Oppo R11s Operating System Android   My Question or Issue  Search for 'awex'. There is an artist called AWeX, however it...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
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No sound from Spotify on Samsung Gear 3

Before the latest update of Samsung G3, spotify with Samsung Health worked fine, but now when Samsung Health announces my running statistics (how far I have left, how fast im running etc) spotify does not have any sound. I can see that music is playi...

Newbie

Before the latest update of Samsung G3, spotify with Samsung Health worked fine, but now when Samsung Health announces my running statistics (how far I have left, how fast im running etc) spotify doe...

b9cj5-n_n4e44

Newbie

2101 Views

4 replies

2 likes

  • 2101 Views
  • 4 replies
  • 2 likes

Spotify breaks up while streaming music and videos

PlanPremium FamilyCountry UsaDeviceLG G7 ThinQOperating SystemAndroid 8.0 My Question or IssueWhile streaming getting break ups every few seconds. I have uninstalled and re unstalled

Regular

Plan Premium Family Country  Usa Device LG G7 ThinQ Operating System Android 8.0   My Question or Issue While streaming getting break ups every few seconds. I have uninstalled and...

608 Views

0 replies

1 likes

  • 608 Views
  • 0 replies
  • 1 likes

Solved!! Audio skipping like a scratched CD

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a new update or something? I have a Samsung Galaxy Acti...

Regular

Just since yesterday the audio in my Spotify app has been going out for a second or so about every fee minutes. It sounds like a CD that has been scratched. Didn't know if this was an issue with a ne...

Joe

Community Legend

102500 Views

45 replies

0 likes

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  • 45 replies
  • 0 likes

Daily Mixes No Longer "On Demand" for Free Users?

PlanFreeCountryUSA DeviceT-Mobile RevvlOperating SystemAndroid My Question or IssueSince I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes available to be played On Demand. About a week ago, Mixes 2-6 suddenly appeared only as ...

Casual Listener

Plan Free Country USA  Device T-Mobile Revvl Operating System Android   My Question or Issue Since I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes availab...

Joe

Community Legend

5062 Views

2 replies

2 likes

  • 5062 Views
  • 2 replies
  • 2 likes

I can't use the app

I can't use the app of Spotify on my s8.When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

Casual Listener

I can't use the app of Spotify on my s8. When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

cdhart92

Newbie

3457 Views

15 replies

6 likes

  • 3457 Views
  • 15 replies
  • 6 likes

Canciones borradas

¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)?POR FAVOR

Visitor

  ¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)? POR FAVOR 😞

12798 Views

0 replies

46 likes

Help
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  • 46 likes

Max songs not reached but can't download more

PlanPremiumCountry Germany DeviceHuawei mate 10 proOperating SystemAndroid 8.0 My Question or Issue Had some Playlist and albums downloaded.Downloaded the perry rhodan silver editions as far as possible. Heard the downloaded and deleted afterwards.Wa...

Casual Listener

  Plan Premium Country  Germany  Device Huawei mate 10 pro Operating System Android 8.0   My Question or Issue  Had some Playlist and albums downloaded. Downloade...

582 Views

0 replies

0 likes

  • 582 Views
  • 0 replies
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Settings Keep Resetting

Plan: PremiumCountry: United States Device: Samsung Galaxy S6Operating System: Android 7.0I've noticed that whenever I reopen the app I find that some of my settings and options have reverted to their default settings. Most often it is Streaming Qual...

Newbie

Plan: Premium Country: United States   Device: Samsung Galaxy S6 Operating System: Android 7.0 I've noticed that whenever I reopen the app I find that some of my settings and opti...

mc-f8f6mim_vc

Casual Listener

1685 Views

3 replies

1 likes

  • 1685 Views
  • 3 replies
  • 1 likes

What happened to shuffle mode?

PlanFreeCountryUK DeviceBush Spira D5Operating SystemAndroid 7.0 My Question or Issue What happened to shuffle mode? I accept that on free Spotify you can't select individual songs and that's fine but ever since they changed how the apps look every t...

Newbie

Plan Free Country UK  Device Bush Spira D5 Operating System Android 7.0   My Question or Issue   What happened to shuffle mode? I accept that on free Spotify you can't select...

705 Views

0 replies

0 likes

  • 705 Views
  • 0 replies
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App continuously warns I need to upgrade to Android 4.1 or higher with Android 8.0

PlanPremiumCountry SWITZERLAND DeviceSamsung Galaxy 9 DuoOperating SystemAndroid Oreo My Question or Issue The current version of Spotify has a conflict with the latest Android version available for my device

Newbie

  Plan Premium Country  SWITZERLAND  Device Samsung Galaxy 9 Duo Operating System Android Oreo   My Question or Issue  The current version of Spotify has a co...

514 Views

0 replies

0 likes

  • 514 Views
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Não consigo entrar no Spotify pelo android

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...

Newbie

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...

Sawlyn

Newbie

1240 Views

2 replies

2 likes

  • 1240 Views
  • 2 replies
  • 2 likes

Streaming quality switch to "auto" all he time

PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!

Newbie

Plan Premium Country  Malaysia  Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue  Streaming quality switch to "auto" Automatically , i need to chan...

507 Views

0 replies

1 likes

  • 507 Views
  • 0 replies
  • 1 likes

Ducking

PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...

Newbie

Plan Premium Country USA  Device Motorola Droid Turbo 2 Operating System Android 7   My Question or Issue Music is ducking even with no notifications being sent. I am using stock ...

1607 Views

0 replies

0 likes

  • 1607 Views
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  • 0 likes

Maximum volume too low

For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this always bothered me. Why is that, is this supposed to be ...

Casual Listener

For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this alway...

neeno

Casual Listener

1850 Views

2 replies

1 likes

  • 1850 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Radio autoplay when playlists end

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or a new feature, and either way how do I get it to st...

Regular

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or ...

SVBestille

Newbie

183997 Views

222 replies

22 likes

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  • 222 replies
  • 22 likes

Premium paid, still no premium

Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.

Newbie

Plan /Premium Country  Estonia Device Xiaomi Mi mix 2 Operating System Android 8   My Question or Issue  Made the payment by PayPal, but still no premium. Made several restar...

662 Views

0 replies

0 likes

  • 662 Views
  • 0 replies
  • 0 likes