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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107505 Views

26 replies

3 likes

  • 107505 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217473 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217473 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571681 Views

79 replies

3 likes

  • 571681 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470903 Views

577 replies

40 likes

Account
Free
  • 470903 Views
  • 577 replies
  • 40 likes

Can't get the new update of Spotify in the Huawei P10

So, how the tittle says, the new update isn't on my Huawei P10 play store, I don't know if anyone who has this phone have the same problem as me, if anyone have this problem please let me know if you have any solution (sorry for my bad English level,...

Newbie

So, how the tittle says, the new update isn't on my Huawei P10 play store, I don't know if anyone who has this phone have the same problem as me, if anyone have this problem please let me know if you...

Lonil1

Newbie

909 Views

1 replies

1 likes

  • 909 Views
  • 1 replies
  • 1 likes

Streaming and download quality resets to 'automatic' and 'normal'

Premium Plan Operating SystemAndroid Marshmallow My Question or Issue The settings for both streaming and download quality change resets back to 'automatic' and 'normal' respectively within literally seconds after i set them to any higher quality opt...

Newbie

Premium Plan   Operating System Android Marshmallow   My Question or Issue  The settings for both streaming and download quality change resets back to 'automatic' and 'normal' re...

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Samsung neo download issue

PlanPremiumCountry Samsung neoOperating System My Question or Issue I previously had spotify, and have deleted it. It's no Where to be found in apps/disabled. I've tried to reininstall with no success. Every time I click the install for Android it sa...

Newbie

  Plan Premium Country     Samsung neo Operating System     My Question or Issue  I previously had spotify, and have deleted it. It's no Where to be found in a...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

[Bug] Black bars reformatting screen

PlanFreeCountry USDeviceLG V30Operating SystemAndroid Oreo My Question or Issue Hi, I use an app that removes my navigation soft keys at the bottom to give extra screen real estate, but Spotify doesn't fill in the space like any other app does. It's ...

Newbie

Plan Free Country  US Device LG V30 Operating System Android Oreo   My Question or Issue  Hi,    I use an app that removes my navigation soft keys at the bottom t...

1244 Views

0 replies

9 likes

  • 1244 Views
  • 0 replies
  • 9 likes

Most of my songs are greyed out

I have the Premium account. I just noticed that almost all of my songs are greyed out. But when I look up the songs in the search feature, they are available to play. Why are my songs greyed out and how do I get them back?

Newbie

I have the Premium account.  I just noticed that almost all of my songs are greyed out.  But when I look up the songs in the search feature, they are available to play.  Why are my son...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

Spotify fails to start

PlanPremiumCountryUSDeviceSamsung Galaxy S7Operating SystemAndroid 7 My Question or IssueWhen I start Spotify, I get a black screen. Within 30 seconds, the application crashes and I'm asked if I want to try restarting the app. I've tried restarting m...

Newbie

Plan Premium Country US Device Samsung Galaxy S7 Operating System Android 7   My Question or Issue When I start Spotify, I get a black screen. Within 30 seconds, the application crashe...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Solved!! Spotify automatically dowloads music saved to my library

PlanPremiumCountryArgentinaDeviceSamsung s6 edgeOperating SystemAndroid My Question or Issue Hi, I am about to reach the 3,333 downloaded songs limit, so I want to SAVE music to my library instead of DOWNLOADING. However, every time I save an album o...

Newbie

Plan Premium Country Argentina Device Samsung s6 edge Operating System Android   My Question or Issue  Hi,   I am about to reach the 3,333 downloaded songs limit, so I want...

jsannn

Community Legend

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

No more facebook sharing option

PlanFree/PremiumCountry DeviceGalaxy S5Operating System My Question or IssueI used to be able to share songs to facebook but since this update there is no option listed when i do try. It has all other social media sites that i have including facebook...

Newbie

Plan Free/Premium Country   Device Galaxy S5 Operating System     My Question or Issue I used to be able to share songs to facebook but since this update there is no option l...

470 Views

0 replies

1 likes

  • 470 Views
  • 0 replies
  • 1 likes

Solved!! Can't disable lastfm scrobbling?

Operating SystemAndroid v6.0My Question or Issue When I try to disable lastFM scrobbling in the app, it appears to disable the option, and then seems to re-enable itself after some time, leading to the Wrong username/password error as I have removed ...

Regular

  Operating System Android v6.0 My Question or Issue  When I try to disable lastFM scrobbling in the app, it appears to disable the option, and then seems to re-enable itself after some...

467578

Regular

4643 Views

4 replies

1 likes

  • 4643 Views
  • 4 replies
  • 1 likes

Volumio: Private playlists vanished

PlanPremiumCountryGermany DeviceRaspberry Pi 2Operating SystemVolumio My Question or IssueAbout one week ago all my private playlists disappeared. Seems Spotify ceised the support for libspotify. Does anyone experience similar problems? As Spotify is...

Newbie

Plan Premium Country Germany  Device Raspberry Pi 2 Operating System Volumio   My Question or Issue About one week ago all my private playlists disappeared. Seems Spotify ceised t...

35191

Newbie

1594 Views

2 replies

0 likes

  • 1594 Views
  • 2 replies
  • 0 likes

Where is the "Songs" tab in library?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library?Not all of my music is in "Favorite Songs" I lost some of my music.

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library? Not all ...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Where is the "Songs" tab in library??

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library??Some of my music lost and not in the "Favorite Songs" list

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library?? Some of...

447 Views

0 replies

1 likes

  • 447 Views
  • 0 replies
  • 1 likes

Unable to start Spotify on my Sony Z5 Compact android 7.1.1

PlanPremiumCountry SwedenDeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueUnable to startup Spotify. When i click on the app Spotify asks me to login. After I have typed in my username and password and pressed the button "Login"...

Newbie

Plan Premium Country  Sweden Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Unable to startup Spotify. When i click on the app Spotify asks me to log...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Can't log in on Android App

PlanFreeDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the text changes to "Logging in" and the back to "Log in" and nothing happens. I c...

Newbie

Plan Free Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  I can't log in on my Android phone. In the log in form, I press the "Log in" button and the t...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

music hiccups

PlanPremiumCountrynetherlands Device(motorola moto x4)Operating System(Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x4 android oreo, every song has a slight hiccup in the first three seconds where the music s...

Newbie

Plan Premium Country netherlands  Device (motorola moto x4) Operating System (Android Oreo)   My Question or Issue  since i have been using my new phone, motorola moto x...

753 Views

0 replies

2 likes

  • 753 Views
  • 0 replies
  • 2 likes

Spotify won't connect to Chromecast (although visible in Devices Available list)

Hi,For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio.The Chromecast unit shows up in the 'Devices available' list in Spotify.When I click it to connect, it shows "Connecting...", but a...

Newbie

 Hi, For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio. The Chromecast unit shows up in the 'Devices available' list in Sp...

michaelelijah

Newbie

1704 Views

1 replies

1 likes

Connect
problem
  • 1704 Views
  • 1 replies
  • 1 likes

Solved!! Please help -random music keeps playing

I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...

Casual Listener

I am just about to quit spotify, this is so weird!  My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...

iauw_c-iojvhc

Casual Listener

105179 Views

2 replies

3 likes

  • 105179 Views
  • 2 replies
  • 3 likes

No more shuffling since the update

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...

Casual Listener

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the ...

imzadi481

Casual Listener

2928 Views

6 replies

4 likes

Android
shuffle
shuffling
  • 2928 Views
  • 6 replies
  • 4 likes

Newest update *completely* broke spotify

PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...

Newbie

Plan Premium Device Samsung Galaxy Operating System Android   My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...

Footballroybal

Composer

968 Views

1 replies

1 likes

  • 968 Views
  • 1 replies
  • 1 likes

Solved!! Local files on phone keep skipping back to start of song.

Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...

Music Fan

Hi,   This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...

kaiyoma

Regular

4374 Views

12 replies

2 likes

  • 4374 Views
  • 12 replies
  • 2 likes