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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210939 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210939 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561447 Views

78 replies

3 likes

  • 561447 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463238 Views

575 replies

39 likes

Account
Free
  • 463238 Views
  • 575 replies
  • 39 likes

Solved!! Please help -random music keeps playing

I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...

Casual Listener

I am just about to quit spotify, this is so weird!  My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...

iauw_c-iojvhc

Casual Listener

105165 Views

2 replies

3 likes

  • 105165 Views
  • 2 replies
  • 3 likes

No more shuffling since the update

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...

Casual Listener

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the ...

imzadi481

Casual Listener

2912 Views

6 replies

4 likes

Android
shuffle
shuffling
  • 2912 Views
  • 6 replies
  • 4 likes

Newest update *completely* broke spotify

PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...

Newbie

Plan Premium Device Samsung Galaxy Operating System Android   My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...

Footballroybal

Composer

956 Views

1 replies

1 likes

  • 956 Views
  • 1 replies
  • 1 likes

Solved!! Local files on phone keep skipping back to start of song.

Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...

Music Fan

Hi,   This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...

kaiyoma

Regular

4306 Views

12 replies

2 likes

  • 4306 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution When someone uses Alexa in my house my phone runs Spotify

I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles away from home. For the last 2-3 months I have reached my da...

Casual Listener

I have an Alexa linked to Spotify and the Spotify application on my phone   If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles ...

Alfredo

Roadie

1356 Views

3 replies

0 likes

  • 1356 Views
  • 3 replies
  • 0 likes

Superuser Contribution App 'loses' downloaded library..

sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...

Music Fan

sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore). Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files??  today ...

Alfredo

Roadie

906 Views

3 replies

0 likes

  • 906 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify offline not working

last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...

Casual Listener

last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...

Alfredo

Roadie

4524 Views

3 replies

0 likes

  • 4524 Views
  • 3 replies
  • 0 likes

Shuffle stops when picking a song

PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...

Newbie

Plan Premium Country France  Device OnePlus5 Operating System Android   My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...

Footballroybal

Composer

748 Views

1 replies

2 likes

  • 748 Views
  • 1 replies
  • 2 likes

Radio not available on new android app

PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...

Newbie

Plan Free Country   Device Samsuing Galaxy Operating System Android   My Question or Issue  The radio option on the new upgrade of the spotify app is no longer there. I have ...

Joe

Community Legend

1903 Views

6 replies

2 likes

  • 1903 Views
  • 6 replies
  • 2 likes

radio

radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...

Casual Listener

  radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...

Footballroybal

Composer

410 Views

1 replies

1 likes

  • 410 Views
  • 1 replies
  • 1 likes

Google Pixel 2 Equalizer Music Quality glitch

Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...

Regular

Hello support team, I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018).   The issue is reproducible on my device. Turn off the buildin EQ fro...

k_d5e9-qvs9je

Regular

1475 Views

1 replies

0 likes

  • 1475 Views
  • 1 replies
  • 0 likes

Daily mix and made for you not working

PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.

Newbie

Plan Premium  Country   Device Samsung 8 Operating System Android    My Question or Issue  Daily mix and made for you not working. Nothing comes up. Already tried l...

1081 Views

0 replies

1 likes

  • 1081 Views
  • 0 replies
  • 1 likes

Why can't I download songs for offline use on my gear 3?

PlanPremiumDeviceSamsung gear 3My Question or Issue I am connected to Wi-Fi, so why can't I download?

Visitor

Plan Premium Device Samsung gear 3 My Question or Issue  I am connected to Wi-Fi, so why can't I download?

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Superuser Contribution Smartwatch

Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, apple or garmin smartwatches that are compatible whit...

Casual Listener

Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, ap...

blckft

Newbie

7172 Views

2 replies

0 likes

  • 7172 Views
  • 2 replies
  • 0 likes

Podcast underplayed option gone ?

Since the update there is not an option to show just the unplayed podcast. Am I missing something here or did you take out a very handy option ?

Newbie

Since the update there is not an option to show just the unplayed podcast.  Am I missing something here or did you take out a very handy option ?

Jdjesse

Newbie

517 Views

1 replies

1 likes

  • 517 Views
  • 1 replies
  • 1 likes

My library songs don't sync properly

PlanPremiumCountryBrazilDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1 NougatWindows 7 Professional 64 bit My Question or IssueSo I just signed Premium, and yesterday I was adding songs to my library through the Windows client, and today th...

Newbie

Plan Premium Country Brazil Device Motorola Moto E4 Plus Operating System Android 7.1.1 Nougat Windows 7 Professional 64 bit   My Question or Issue So I just signed Premium, and yeste...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

Musica entrecortada

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundos. Luego se escucha perfectamente, pero es una situación molesta. Me pasa ...

Newbie

Plan Premium Country Argentina Device Samsung Galaxy S6 Operating System Android 7.0   Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundo...

876 Views

0 replies

1 likes

  • 876 Views
  • 0 replies
  • 1 likes

Solved!! [bug] Filter inside a playlist

Hello, i have a problem with the filter option on my playlist, everytime i search for a specific song using the filter option it won't play the good music but a totaly other one I have tried to unistal, reboot, ...and it totaly work on my desktop And...

Regular

Hello,  i have a problem with the filter option on my playlist,  everytime i search for a specific song using the filter option it won't play the good music but a totaly other one  ...

Kahadok

Regular

2946 Views

14 replies

1 likes

  • 2946 Views
  • 14 replies
  • 1 likes

Playlist Song Search Bug

Hey, when I search for a certain song or a group in my own public playlist it doesn't play that song. For example I'm searching Nightwish in my playlist, it gives me the results that I want BUT when I click on a song it plays from the very start of m...

Regular

Hey, when I search for a certain song or a group in my own public playlist it doesn't play that song. For example I'm searching Nightwish in my playlist, it gives me the results that I want BUT when ...

Mauricio936

Regular

4256 Views

17 replies

7 likes

  • 4256 Views
  • 17 replies
  • 7 likes

WLAN speakers (Raumfeld) not available

PlanPremiumCountryGermany DeviceanyOperating SystemAndroid 8.1 My Question or IssueHi!Since the activation of a firewall controlling traffic in my local network (incl. WLAN) I cannot see any speakers in the spotify app.However, I can use the speakers...

Regular

Plan Premium Country Germany  Device any Operating System Android 8.1   My Question or Issue Hi! Since the activation of a firewall controlling traffic in my local network (incl....

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes