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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6404 Views

0 replies

7 likes

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  • 7 likes

App Opens by Itself

Every time I plug in my phone, specifically at night, the app opens by itself and I cannot figure out why or how to stop this. Can someone please explain this to me and help me change it. Thank you

Casual Listener

Every time I plug in my phone, specifically at night, the app opens by itself and I cannot figure out why or how to stop this. Can someone please explain this to me and help me change it.   Th...

421 Views

0 replies

0 likes

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Superuser Contribution Auto populate playlist name from artist/album on Android

(This functionality used to work)On andriod, when I select an album I want to save as a playlist, and choose "Add to Playlist". I see a list of my existing playlists, and at the top "New Playlist" button - this then opens a dialog box "give your play...

Regular

(This functionality used to work) On andriod, when I select an album I want to save as a playlist, and choose "Add to Playlist". I see a list of my existing playlists, and at the top "New Playlist" ...

Paulo23

Roadie

2508 Views

5 replies

2 likes

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Superuser Contribution interruption of my music for any reason

For some reason my music stop. Somestimes it's after des hours or few minutes their is no clue to predict when it will crush.

Casual Listener

For some reason my music stop. Somestimes it's after des hours or few minutes their is no clue to predict when it will crush.

imnotarealrobot

Gig Goer

4313 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Shuffle play plays the same songs in the same order

Every time I try to play my playlist on my android phone it always plays the exact same songs in the exact same order. I have cleared cache, reinstalled the app but nothing seems to work. The only temporary fix is to go to a daily mix and skip a few ...

Casual Listener

Every time I try to play my playlist on my android phone it always plays the exact same songs in the exact same order. I have cleared cache, reinstalled the app but nothing seems to work. The only te...

Trap380

Regular

2374 Views

3 replies

8 likes

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  • 3 replies
  • 8 likes

Large playlist: jump to current song?

How do I do this?

Newbie

How do I do this?

MattSuda

Spotify Star

1726 Views

1 replies

3 likes

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  • 1 replies
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Superuser Contribution Playlists & Albums reverting back to not downloaded :(

Hello folks!I have been having this issue for a while and it is a huge bother. I have several playlists & albums downloaded and saved to my SD card. What I have noticed lately when playing those playlists/albums at work (where I have horrible service...

Newbie

Hello folks! I have been having this issue for a while and it is a huge bother. I have several playlists & albums downloaded and saved to my SD card. What I have noticed lately when playing th...

ZullyB

Roadie

678 Views

1 replies

0 likes

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  • 1 replies
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I keep getting Polish music in my Discover Weekly

I changed my password and have logged out of all devices, made sure it was very difficult. Yet a week on I still keep getting Polish music suggested in my Discover Weekly, I pay via Paypal and have never listened to Polish music outside of Discover W...

Casual Listener

I changed my password and have logged out of all devices, made sure it was very difficult.   Yet a week on I still keep getting Polish music suggested in my Discover Weekly, I pay via Paypal a...

brianthelion97

Casual Listener

981 Views

3 replies

4 likes

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Superuser Contribution Music Won't Download to SD card

Earlier today my music was downloading tk my SD card no problem. Now it decided to stop downloading and I've been trying to fix this problem for a couple hours now. But it all the ways I've tried haven't done anything. I try and switch hre storage de...

Newbie

Earlier today my music was downloading tk my SD card no problem.  Now it decided to stop downloading and I've been trying to fix this problem for a couple hours now.  But it all the ways I'...

ZullyB

Roadie

462 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Not aviable music

Hey Guys! Sorry for my bad english but i've a question The artist Capital Bra has upload two new songs, ever one hear this but I can't find it. Only in the 'Top 50 Germany' but then this songs are grey... here a screenshot pls help me... I'll hear th...

Casual Listener

Hey Guys! Sorry for my bad english but i've a question😅 The artist Capital Bra has upload two new songs, ever one hear this but I can't find it. Only in the 'Top 50 Germany' but then this songs are ...

HerAkowo

Casual Listener

979 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Album wont show up in the album tab, but songs do appear in the songs section

So, I have this album (CDCC by La Fouine, used to be available in Spotify but not anymore) whose files I have downloaded in my cell phone. They work correctly in google play music, but i personally prefer spotify. i tried to import them to the app, b...

Casual Listener

So, I have this album (CDCC by La Fouine, used to be available in Spotify but not anymore) whose files I have downloaded in my cell phone. They work correctly in google play music, but i personally p...

Joe

Community Legend

653 Views

2 replies

0 likes

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Bring back artist radio

My spotify app on my android pohne just updated. All of my library items disappeared. Just as annoyingly, the option to play an Artist Radio has disappeared. This was my favorite part of spotify. Please bring it back!

Visitor

My spotify app on my android pohne just updated. All of my library items disappeared. Just as annoyingly, the option to play an Artist Radio has disappeared. This was my favorite part of spotify. Ple...

user-removed

Not applicable

832 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify fecha ao abrir outro app no android 8

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app. Já testei retirar o SD.Já testei reinstalar o app.

Newbie

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app.  Já testei retirar o SD. Já testei reinstalar o app.

848 Views

0 replies

0 likes

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¿Si borro la memoria caché se borra la lista de artistas que sigo? Gracias.

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias!

Casual Listener

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias! 

1285 Views

0 replies

0 likes

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Problems to login

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again

Newbie

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again  

314 Views

0 replies

0 likes

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Android--Order of Playlists and Order or Playlist Songs

Spoiler (Highlight to read)This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act.Android users cannot 1) manually arrange the order of their playlists (the most recently made play...

Regular

This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act. Android users cannot 1) manually arrange the order of their playlists ...

Noah

Spotify Star

594 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't get premium after payment.

Hi All,I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my a...

Casual Listener

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication...

287 Views

0 replies

0 likes

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Downloads disappear

Hello Community members. There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it. I downloaded songs (around 1100) now several times and every time spotify just...

Newbie

Hello Community members.   There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it.    I d...

499 Views

0 replies

0 likes

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Samsung S9 Lockscreen Album art

HiI have an Samsung S9.I listen a lot to music and I use my phone as music device for the sound system in my car.Before,on my S6, the album cover and the song title showed on the locked screen. This was a nice touch when I was using phone and Spotify...

Newbie

Hi I have an Samsung S9. I listen a lot to music and I use my phone as music device for the sound system in my car. Before,on my S6, the album cover and the song title showed on the locked screen....

2871 Views

0 replies

12 likes

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Not receiving new update on S9

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

Newbie

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

MattSuda

Spotify Star

447 Views

1 replies

0 likes

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  • 1 replies
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Storage: Spotify only uses phone, not SD Card

Hi guys,I posted this as review in the Google play store as well but never got any feedback. Your help is much appreciated!Vanessa Starting to get really upset... Been fighting with this app for severalmonths now as it keeps moving itself as well as ...

Casual Listener

Hi guys, I posted this as review in the Google play store as well but never got any feedback.  Your help is much appreciated! Vanessa    Starting to get really upset... Been fight...

jbjcubs

Newbie

5671 Views

12 replies

2 likes

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  • 12 replies
  • 2 likes