I can't use the app

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I can't use the app

Kitammuort
Casual Listener

I can't use the app of Spotify on my s8.

When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

Screenshot_20180603-003143_Spotify.jpg
15 Replies
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Re: I can't use the app

7j-nq07g_enb
Casual Listener

Having the exact same problem since today.

I use a FairPhone 2

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Re: I can't use the app

benjamin0o0
Newbie

Exactly the same screen on an Honor View 10, restarting didn't fix

Happened after I played a song and it started playing, but I couldn't view the song in the now playing screen or skip,and the song options wouldn't open, so I restarted the app and got this sceens

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Re: I can't use the app

Augustoos
Newbie

Same issue here, using a Redmi Note 4x

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Re: I can't use the app

Pablingaxx
Newbie

Same here, I just fixed it by forcing stop the app several times.

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Re: I can't use the app

Kitammuort
Casual Listener

I opened the app this morning without do anything and it works. Good

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Re: I can't use the app

ylberrrr
Regular

Deleting the cache fixed it in my case.

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Re: I can't use the app

trvshbanger
Casual Listener

S6 here and i have this exact same problem. And i tried clearing the cache, but that didnt do anything.

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Re: I can't use the app

trvshbanger
Casual Listener

only thing that did fix it was uninstalling and reinstalling spotify and even then it worked for maybe 20 to 30 minutes before going back to the problem described above.

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Re: I can't use the app

r8cmi-8ka1_on
Newbie

I have the same problem using my samsung s5 from today. Message says "unfortunately Spotify has stopped".  I have reported it using the report option on the message window but no reply yet. 

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