Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
115141 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
231515 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
590927 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
485507 Views
580 replies
42 likes
PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playing on the phone. If I unlock my phone it asks do I want to 'keep listening on this device' ...
Plan Premium Country UK Device Samsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playin...
536 Views
0 replies
0 likes
How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already started looking at other apps. Please give us the o...
How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already ...
Community Legend
8701 Views
1 replies
22 likes
Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.
Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and ...
Casual Listener
5641 Views
10 replies
13 likes
Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop
Similar to previous issues, images aren't loading for me Plan Premium Country UK Device Nexus 9 Operating System Android Lollipop
Community Legend
2486 Views
1 replies
1 likes
Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...
Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone.&n...
Casual Listener
927 Views
3 replies
0 likes
PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it
Plan Free/Premium Country Turkey Device Huawei P9 lite 2017 Operating System Android 7.0 My Question or Issue Hello, I want to carry my songs on the sd c...
Roadie
558 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid Oreo 8.0 My Question or IssueWhen I restart my phone I found my offline musics gone I have to download them again But Spotify do still uses my sd card but there is no music in offline ...
Plan Premium Country Device Samsung Galaxy s7 Operating System Android Oreo 8.0 My Question or Issue When I restart my phone I found my offline musics gone I have...
Roadie
625 Views
1 replies
0 likes
PlanPremiumCountryN. IrelandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since the last Spotify App update I'm having issues with the sound fading in and out constantly through a song. It usually happens when I get a notific...
Plan Premium Country N. Ireland Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue Since the last Spotify App update I'm having issues with the sound fadin...
Roadie
4102 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceSamsung S7Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays all songs from that band rather than shuffle all songs, Why? Dave
Plan Premium Country UK Device Samsung S7 Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays...
Roadie
833 Views
1 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueI have a personal playlist I made. When using the filter at all, it plays the song listed chronologically listed in the entire playlist instead. For exampl...
Plan Premium Country USA Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue I have a personal playlist I made. When using the filter at a...
524 Views
0 replies
0 likes
PlanPremiumCountryNetherlandsDeviceGalaxy S7 My Question or Issue Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in wifi range. However, when I left my house this evening and was listening to my already...
Plan Premium Country Netherlands Device Galaxy S7 My Question or Issue Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in w...
473 Views
0 replies
0 likes
When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available, did two clean reinstalls, have the playlists downloa...
When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available...
Casual Listener
29818 Views
12 replies
1 likes
Nowadays I use spotify premium on Huawei, Android 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen without unlocked screen! thanks :) PlanFree/PremiumCountryThailand DeviceHuaw...
Nowadays I use spotify premium on Huawei, Android 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen without unlocked screen! th...
638 Views
0 replies
0 likes
PlanPremiumCountryRomania DeviceSamsung Galaxy A3 2017Operating SystemAndroid Oreo My Question or IssueCan you make the player notification not close by itself after a certain period of time? I hate having to open Spotify, waiting for the app to load...
Plan Premium Country Romania Device Samsung Galaxy A3 2017 Operating System Android Oreo My Question or Issue Can you make the player notification not close by itself afte...
541 Views
0 replies
0 likes
PlanPremiumCountry MexicoDeviceLG V10Operating SystemAndroid 7.0 My Question or Issue I am currently using Spotify in Android. I used to use an iPhone 5s and to listen to Spotify with my Wi-Fi speaker (Sony SRS HG1) and it worked very well! I even wa...
Plan Premium Country Mexico Device LG V10 Operating System Android 7.0 My Question or Issue I am currently using Spotify in Android. I used to use an iPhone 5s and to lis...
1151 Views
0 replies
0 likes
Hi, How can I play all my songs including those from different playlists and songs from albums I've downloaded when offline in one playlist using just the android app? Thanks!
Hi, How can I play all my songs including those from different playlists and songs from albums I've downloaded when offline in one playlist using just the android app? Thanks!
Community Legend
13541 Views
1 replies
4 likes
PlanPremiumSpotify Version8.1.60.741Last UpdatedJune 27th, 2018Country United StatesDeviceLGV20 (LG-H918)Operating SystemAndroid 7.0Steps I've TriedTried a soft reset.Tried a clean reinstallUpdated device’s firmwareUsed both on WiFi and Data connecti...
Plan Premium Spotify Version 8.1.60.741 Last Updated June 27th, 2018 Country United States Device LGV20 (LG-H918) Operating System Android 7.0 Steps I've Tried Tried a soft reset....
1341 Views
0 replies
1 likes
PlanFree/PremiumCountry DeviceSAMSUNG GALAXY S7Operating SystemAndroid Oreo My Question or Issue Can I download my song from spotify to my phones music player or can I store them to my Verizon cloud or some kind of folder on my phone ? I've reached m...
Plan Free/Premium Country Device SAMSUNG GALAXY S7 Operating System Android Oreo My Question or Issue Can I download my song from spotify to my phones music player ...
Casual Listener
1229 Views
2 replies
0 likes
PlanFreeCountryUSDeviceLG Phoenix 2Operating SystemIdk Where is the darn repeat button?!?! I have had Spotify for a year. So I haven't had it forever, but I know that there was a repeat button for playlist. Now its gone. I would be fine with this if ...
Plan Free Country US Device LG Phoenix 2 Operating System Idk Where is the darn repeat button?!?! I have had Spotify for a year. So I haven't had it forever, but I know t...
Community Legend
748 Views
1 replies
0 likes
InfoPremium userItalyAsus zenfone 4 max (android, latest version available)CountryMy Problem:I have a large library on my computer. about 18Gb worth of music, growing everytime i find something i like.now, i have finally managed to substitute most st...
Info Premium user Italy Asus zenfone 4 max (android, latest version available) Country My Problem: I have a large library on my computer. about 18Gb worth of music, growing everytime i ...
Regular
994 Views
2 replies
0 likes
