Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
This has happened multiple times now over at least the last year, but it seems that every time my phone has a system update, all my saved music is no longer downloaded even though I had previously had the download all button toggled on my songs list....
This has happened multiple times now over at least the last year, but it seems that every time my phone has a system update, all my saved music is no longer downloaded even though I had previously ha...
Roadie
795 Views
1 replies
0 likes
Where is the option to remove the song from Playlist?
Where is the option to remove the song from Playlist?
Not applicable
696 Views
4 replies
0 likes
How do I can move saved music to SD card on Xiaomi mi A1 with clean android oreo? Of course I have Spotify premium
How do I can move saved music to SD card on Xiaomi mi A1 with clean android oreo? Of course I have Spotify premium
Regular
2146 Views
2 replies
0 likes
PlanFreeCountry UsaDeviceSamsing galaxy s6 (SM-G920V)Operating SystemAndroid 7 My Question or Issue When i go to search or add a song, it prompts a blank, uninteractable screen, song also freezes, causing me to restart the app. The song begins at the...
Plan Free Country Usa Device Samsing galaxy s6 (SM-G920V) Operating System Android 7 My Question or Issue When i go to search or add a song, it prompts a blank, u...
243 Views
0 replies
0 likes
PlanFreeCountry USADeviceSamsung S6 (SM-G920V)Operating SystemAndroid 7 My Question or Issue Whenever i go to add a song on my playlist on mobile, the song stops and becomes a non-interactable blank black screen, causing me to have to restart the app...
Plan Free Country USA Device Samsung S6 (SM-G920V) Operating System Android 7 My Question or Issue Whenever i go to add a song on my playlist on mobile, the son...
278 Views
0 replies
0 likes
I am a premium user owning a Samsung S7 with Oreo 8.0. There is a bug in the animation of "now playing" bar where the name of the song and singer slide. When I tap on that bar, the animation is either fade in (or out?) or slide from right. However th...
I am a premium user owning a Samsung S7 with Oreo 8.0. There is a bug in the animation of "now playing" bar where the name of the song and singer slide. When I tap on that bar, the animation is eithe...
873 Views
0 replies
1 likes
I found a solution for android Download app: Playlist Manager (by reissGRVS)- its free Open the app and create a new playlist , you can choose existing playlists and merge them all in one.Open your spotify app, and look for the new playlist under Pla...
I found a solution for android Download app: Playlist Manager (by reissGRVS)- its free 🙂 Open the app and create a new playlist , you can choose existing playlists and merge them all in on...
2573 Views
0 replies
1 likes
Me cancelaron el plan familiar porque no pudieron confirmar mi dirección pero yo llene el fórmula y resido en la misma casa
Me cancelaron el plan familiar porque no pudieron confirmar mi dirección pero yo llene el fórmula y resido en la misma casa
290 Views
0 replies
0 likes
Hi,Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night! However for the past 2 or 3 weeks the shuffle and repeat options keep turning off! For, from what I can tell, no apparent reason. I alw...
Hi, Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night! However for the past 2 or 3 weeks the shuffle and repeat options keep turnin...
Casual Listener
20374 Views
9 replies
27 likes
Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is selected in the "Storage" setting. It is really frustrati...
Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is select...
Regular
864 Views
2 replies
0 likes
Sony Xperia XA1 UltraAndroid Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device needs updating! Spotify requires Android version 4.1 or above. To continue listening, ...
Sony Xperia XA1 Ultra Android Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device n...
Newbie
905 Views
1 replies
1 likes
PlanPremiumCountry Device(Samsung Galaxy J7 Pro)Operating System(Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here.I'm premium member. I downloaded the music into my "song" tab. But, somehow the song can't auto...
Plan Premium Country Device (Samsung Galaxy J7 Pro) Operating System (Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here. I'm pre...
Newbie
443 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 My Question or Issue Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but goes riiiight into the song radio of this song. For example. I want to hear the songs of......
Plan Premium Country Germany Device Samsung Galaxy S7 My Question or Issue Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but g...
348 Views
0 replies
0 likes
Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, só na minha playlist que depois de alguns dias que ...
Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, ...
Casual Listener
3624 Views
2 replies
0 likes
PlanPremiumCountry USADevicePixel 2Operating SystemLatest AndroidMy Question or IssueWhenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video or audio that is supposed to play, Spotify pauses, even though the video/a...
Plan Premium Country USA Device Pixel 2 Operating System Latest Android My Question or Issue Whenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video ...
Newbie
2825 Views
2 replies
12 likes
Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...
Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...
Regular
2730 Views
2 replies
9 likes
PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...
Plan Premium Country Device AVR Operating System My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...
386 Views
0 replies
0 likes
Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...
Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...
630 Views
0 replies
3 likes
PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...
Plan Premium Country Colombia Device Moto G 5 Operating System Android versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstal...
345 Views
0 replies
0 likes
I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.
I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.
307 Views
0 replies
0 likes
