Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53512 Views
  • 68 replies
  • 25 likes
  • 53512 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27683 Views
  • 5 replies
  • 0 likes
  • 27683 Views
  • 5 replies
  • 0 likes

No more facebook sharing option

PlanFree/PremiumCountry DeviceGalaxy S5Operating System My Question or IssueI used to be able to share songs to facebook but since this update there is no option listed when i do try. It has all other social media sites that i have including facebook...

  • Newbie
  • Plan Free/Premium Country   Device Galaxy S5 Operating System     My Question or Issue I used to be able to share songs to facebook but since this update there is no option l...
  • 314 Views
  • 0 replies
  • 1 likes
  • 314 Views
  • 0 replies
  • 1 likes

Solved!! Can't disable lastfm scrobbling?

Operating SystemAndroid v6.0My Question or Issue When I try to disable lastFM scrobbling in the app, it appears to disable the option, and then seems to re-enable itself after some time, leading to the Wrong username/password error as I have removed ...

  • Regular
  •   Operating System Android v6.0 My Question or Issue  When I try to disable lastFM scrobbling in the app, it appears to disable the option, and then seems to re-enable itself after some...
  • 467578
  • Regular
  • 3876 Views
  • 4 replies
  • 1 likes
  • 3876 Views
  • 4 replies
  • 1 likes

Volumio: Private playlists vanished

PlanPremiumCountryGermany DeviceRaspberry Pi 2Operating SystemVolumio My Question or IssueAbout one week ago all my private playlists disappeared. Seems Spotify ceised the support for libspotify. Does anyone experience similar problems? As Spotify is...

  • Newbie
  • Plan Premium Country Germany  Device Raspberry Pi 2 Operating System Volumio   My Question or Issue About one week ago all my private playlists disappeared. Seems Spotify ceised t...
  • 35191
  • Newbie
  • 1263 Views
  • 2 replies
  • 0 likes
  • 1263 Views
  • 2 replies
  • 0 likes

Where is the "Songs" tab in library?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library?Not all of my music is in "Favorite Songs" I lost some of my music.

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library? Not all ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Where is the "Songs" tab in library??

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library??Some of my music lost and not in the "Favorite Songs" list

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library?? Some of...
  • 339 Views
  • 0 replies
  • 1 likes
  • 339 Views
  • 0 replies
  • 1 likes

Unable to start Spotify on my Sony Z5 Compact android 7.1.1

PlanPremiumCountry SwedenDeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueUnable to startup Spotify. When i click on the app Spotify asks me to login. After I have typed in my username and password and pressed the button "Login"...

  • Newbie
  • Plan Premium Country  Sweden Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Unable to startup Spotify. When i click on the app Spotify asks me to log...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Can't log in on Android App

PlanFreeDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the text changes to "Logging in" and the back to "Log in" and nothing happens. I c...

  • Newbie
  • Plan Free Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  I can't log in on my Android phone. In the log in form, I press the "Log in" button and the t...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

music hiccups

PlanPremiumCountrynetherlands Device(motorola moto x4)Operating System(Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x4 android oreo, every song has a slight hiccup in the first three seconds where the music s...

  • Newbie
  • Plan Premium Country netherlands  Device (motorola moto x4) Operating System (Android Oreo)   My Question or Issue  since i have been using my new phone, motorola moto x...
  • 561 Views
  • 0 replies
  • 2 likes
  • 561 Views
  • 0 replies
  • 2 likes

Spotify won't connect to Chromecast (although visible in Devices Available list)

Hi,For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio.The Chromecast unit shows up in the 'Devices available' list in Spotify.When I click it to connect, it shows "Connecting...", but a...

  • Newbie
  •  Hi, For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio. The Chromecast unit shows up in the 'Devices available' list in Sp...
  • michaelelijah
  • Newbie
  • 1399 Views
  • 1 replies
  • 1 likes
  • Connect
    problem
  • 1399 Views
  • 1 replies
  • 1 likes

Solved!! Please help -random music keeps playing

I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...

IMG_20180531_134852.jpg
  • Casual Listener
  • I am just about to quit spotify, this is so weird!  My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...
  • iauw_c-iojvhc
  • Casual Listener
  • 104662 Views
  • 2 replies
  • 3 likes
  • 104662 Views
  • 2 replies
  • 3 likes

No more shuffling since the update

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...

  • Casual Listener
  • Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the ...
  • imzadi481
  • Casual Listener
  • 2403 Views
  • 6 replies
  • 4 likes
  • Android
    shuffle
    shuffling
  • 2403 Views
  • 6 replies
  • 4 likes

Newest update *completely* broke spotify

PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...

  • Newbie
  • Plan Premium Device Samsung Galaxy Operating System Android   My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...
  • Footballroybal
  • Composer
  • 744 Views
  • 1 replies
  • 1 likes
  • 744 Views
  • 1 replies
  • 1 likes

Solved!! Local files on phone keep skipping back to start of song.

Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...

  • Music Fan
  • Hi,   This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...
  • kaiyoma
  • Regular
  • 3026 Views
  • 12 replies
  • 2 likes
  • 3026 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution When someone uses Alexa in my house my phone runs Spotify

I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles away from home. For the last 2-3 months I have reached my da...

  • Casual Listener
  • I have an Alexa linked to Spotify and the Spotify application on my phone   If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles ...
  • Alfredo
  • Roadie
  • 1010 Views
  • 3 replies
  • 0 likes
  • 1010 Views
  • 3 replies
  • 0 likes

Superuser Contribution App 'loses' downloaded library..

sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...

  • Music Fan
  • sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore). Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files??  today ...
  • Alfredo
  • Roadie
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify offline not working

last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...

  • Casual Listener
  • last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...
  • Alfredo
  • Roadie
  • 4182 Views
  • 3 replies
  • 0 likes
  • 4182 Views
  • 3 replies
  • 0 likes

Shuffle stops when picking a song

PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...

  • Newbie
  • Plan Premium Country France  Device OnePlus5 Operating System Android   My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...
  • Footballroybal
  • Composer
  • 500 Views
  • 1 replies
  • 2 likes
  • 500 Views
  • 1 replies
  • 2 likes

Radio not available on new android app

PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...

  • Newbie
  • Plan Free Country   Device Samsuing Galaxy Operating System Android   My Question or Issue  The radio option on the new upgrade of the spotify app is no longer there. I have ...
  • Joe
  • Community Legend
  • 1407 Views
  • 6 replies
  • 2 likes
  • 1407 Views
  • 6 replies
  • 2 likes

radio

radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...

  • Casual Listener
  •   radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...
  • Footballroybal
  • Composer
  • 248 Views
  • 1 replies
  • 1 likes
  • 248 Views
  • 1 replies
  • 1 likes

Google Pixel 2 Equalizer Music Quality glitch

Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...

  • Regular
  • Hello support team, I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018).   The issue is reproducible on my device. Turn off the buildin EQ fro...
  • k_d5e9-qvs9je
  • Regular
  • 1322 Views
  • 1 replies
  • 0 likes
  • 1322 Views
  • 1 replies
  • 0 likes