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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850273 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850273 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16786 Views
  • 3 replies
  • 0 likes
  • 16786 Views
  • 3 replies
  • 0 likes

Spotify App not mixing my music

My Spotify App will not play my playlist in shuffle. It picks only certain playlists. It plays the same 2 artists over and over and I have heard the same song twice in less than 30 minutes. I reached out to spotify and they sent me here. Yeah great c...

  • Casual Listener
  • My Spotify App will not play my playlist in shuffle.  It picks only certain playlists. It plays the same 2 artists over and over and I have heard the same song twice in less than 30 minutes.&nbs...
  • phan_times
  • Community Legend
  • 738 Views
  • 3 replies
  • 0 likes
  • 738 Views
  • 3 replies
  • 0 likes

Missing Playlist

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone. HELP!

  • Newbie
  • I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone.  HELP!
  • phan_times
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Remote volumen control?

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through my phone. Its grate the future of spotify of remote...

  • Casual Listener
  • Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through ...
  • user-removed
  • Not applicable
  • 507 Views
  • 5 replies
  • 2 likes
  • 507 Views
  • 5 replies
  • 2 likes

Can't connect to Chromcast (once again)

hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem? Does annyone know? Reset on chome cast does nothing.

  • Visitor
  • hi i keep getting message extern beheer on screen. On my phone it says connecting to chomecast. But it does not connect. Spotify wont connect on my app or on my girlfriends. What is the problem?&nbsp...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not open

The application Will not openDelete Android reinstalledProblem continuesWhats wrong?

  • Newbie
  • The application Will not open Delete Android reinstalled Problem continues Whats wrong?
  • ZullyB
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se eliminan canciones, se vuelven no disponibles

Hola . Tengo un samsung S8 y cuando abro la aplicacion para escuchar musica las canciones se pausan .tengo que sacar el telefono del bolsillo y darle play otras vez . Cada vez ocurre con mas frecuencia

  • Newbie
  • Hola . Tengo un samsung S8 y cuando abro la aplicacion para escuchar musica las canciones se pausan  .tengo que sacar el telefono del bolsillo y darle play otras vez .  Cada vez ocurre con ...
  • ZullyB
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Downloaded music soft deleted after changing SIM card

Hi, the other day I experienced this issue and since it's not something that is straightforward for the QA team to find I figured I'd share the bug and the repro steps here. SummaryIf the phone doesn't have connection or is in airplane mode and you c...

  • Newbie
  • Hi, the other day I experienced this issue and since it's not something that is straightforward for the QA team to find I figured I'd share the bug and the repro steps here.   Summary If...
  • user-removed
  • Not applicable
  • 2209 Views
  • 2 replies
  • 6 likes
  • 2209 Views
  • 2 replies
  • 6 likes

My app crashes sometimes while listening some songs and also while downloading them.

Ive been using the non premium service of spotify for a while. But since i love the app, i bought the premium service. I started using the app normaly but i have some problems with it. I don't know why but the app sometimes while listening to songs i...

  • Casual Listener
  • Ive been using the non premium service of spotify for a while. But since i love the app, i bought the premium service. I started using the app normaly but i have some problems with it. I don't know w...
  • Nico
  • Community Legend
  • 882 Views
  • 7 replies
  • 0 likes
  • 882 Views
  • 7 replies
  • 0 likes

ich kann nicht mehr mit Paysafecard bezahlen

Frueher konnte man mit Paysafe Card bezahlen. iIch habe mir jetzt eine 10er geholt aber irgentwie wurde dies abgeschafft

  • Casual Listener
  • Frueher konnte man mit Paysafe Card bezahlen. iIch habe mir jetzt eine 10er geholt aber irgentwie wurde dies abgeschafft
  • dieserpaul
  • Casual Listener
  • 32243 Views
  • 2 replies
  • 10 likes
  • 32243 Views
  • 2 replies
  • 10 likes

[Android Wear] Spotify keeps "connecting"

So I bought a Huawei Watch 2 Sport, running Android Wear 2.0 I've downloaded the Spotify app from the play store, but it keeps showing "connecting", and if long enough it says connection failed. I've tried the following steps: - Clear app data and ca...

  • Casual Listener
  • So I bought a Huawei Watch 2 Sport, running Android Wear 2.0    I've downloaded the Spotify app from the play store, but it keeps showing "connecting", and if long enough it says connecti...
  • user-removed
  • Not applicable
  • 3541 Views
  • 11 replies
  • 1 likes
  • 3541 Views
  • 11 replies
  • 1 likes

Anmeldung nicht moeglich - da Spotify auf "offline" gestellt war

Hallo, nach einem Neu-Start meines Smartphones, musste ich mich neu anzumelden. Hat nur leider nicht funktioniert, da ich mit Spotify "offline" war (eine Internetverbindung bestand allerdings) und staendig die Meldung bekam, dass die Verbindung nicht...

  • Newbie
  • Hallo,   nach einem Neu-Start meines Smartphones, musste ich mich neu anzumelden. Hat nur leider nicht funktioniert, da ich mit Spotify "offline" war (eine Internetverbindung bestand allerding...
  • Nico
  • Community Legend
  • 5109 Views
  • 1 replies
  • 1 likes
  • 5109 Views
  • 1 replies
  • 1 likes

Saucy Beats

Spotify keeps randomly jumping to "saucy Beats" random, awful, nonsense. Now I have reset all my passwords and logged out everywhere. However, a quick Google search suggests I am not alone in this issue and therefore has me worried. Has anyone got to...

  • Regular
  • Spotify keeps randomly jumping to "saucy Beats" random, awful, nonsense.    Now I have reset all my passwords and logged out everywhere. However, a quick Google search suggests I am not a...
  • Henlag
  • Newbie
  • 1380 Views
  • 20 replies
  • 4 likes
  • 1380 Views
  • 20 replies
  • 4 likes

Won't play through wired headphones

When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help

  • Casual Listener
  • When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help
  • LorenzoSetola
  • Music Fan
  • 6471 Views
  • 5 replies
  • 0 likes
  • 6471 Views
  • 5 replies
  • 0 likes

New update wont allow me to download/play local files to my phone

With the new update that is out I tried to add more songs to my spotify with local files so I could listen to them on my phone, but it then wouldn't add to my phone like it used to. So then I re downloaded my songs from my spotify and all of the onlt...

  • Casual Listener
  • With the new update that is out I tried to add more songs to my spotify with local files so I could listen to them on my phone, but it then wouldn't add to my phone like it used to. So then I re down...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Solved!! spotify doesn`t save to sd card

Hello, on my WIko Wax spotify is unable to save offline music to the sd card. Although the internal disk is full and there is plenty of space on the sd card spotify just says "disk is full". I also emtied the catch and deleted all data...doesn't help...

  • Newbie
  • Hello,   on my WIko Wax spotify is unable to save offline music to the sd card. Although the internal disk is full and there is plenty of space on the sd card spotify just says "disk is full...
  • palacioswa1
  • Newbie
  • 484483 Views
  • 297 replies
  • 31 likes
  • 484483 Views
  • 297 replies
  • 31 likes

Skip beginning part of song

Hi recently my Spotify acting up by cut plenty seconds of the beginning of the next song. This happened randomly. I'm using Spotify on OnePlus 5 with Android 8.0.0 Cheers

  • Newbie
  • Hi recently my Spotify acting up by cut plenty seconds of the beginning of the next song. This happened randomly. I'm using Spotify on OnePlus 5 with Android 8.0.0   Cheers
  • 516 Views
  • 0 replies
  • 1 likes
  • 516 Views
  • 0 replies
  • 1 likes

Automatic stop?

Why does the playback from my playlist stop every two or three hours? I need non-stop music for 8 hours.

  • Casual Listener
  • Why does the playback from my playlist stop every two or three hours? I need non-stop music for 8 hours.
  • Shaun_Yap
  • Gig Goer
  • 709 Views
  • 3 replies
  • 0 likes
  • 709 Views
  • 3 replies
  • 0 likes

Random devices hijacking my account through spotify conntect, any help?

Hi, i really need some help trying to disconnect / kick off any 'connected' devices from my spotify account? Every time i log in through my phone, some random device will connect, sometimes it's a PC sometimes it's another phone by the looks of thing...

  • Casual Listener
  • Hi, i really need some help trying to disconnect / kick off any 'connected' devices from my spotify account? Every time i log in through my phone, some random device will connect, sometimes it's a PC...
  • Heavywavez
  • Regular
  • 78245 Views
  • 26 replies
  • 27 likes
  • 78245 Views
  • 26 replies
  • 27 likes

Solved!! Creating Album Playlists

When creating a playlist from an album on Spotify, it no longer auto generates the album title and artist name as the title for the playlist. This is how I organise my music (albums as playlists). Please bring this back or can you suggest a better wa...

  • Newbie
  • When creating a playlist from an album on Spotify, it no longer auto generates the album title and artist name as the title for the playlist. This is how I organise my music (albums as playlists). Pl...
  • amirism
  • Roadie
  • 8621 Views
  • 1 replies
  • 3 likes
  • 8621 Views
  • 1 replies
  • 3 likes

Cant connect with smartwatch

So I just got a smartwatch Fossil Q Marshall. I bought this device so i could easily skip tracks change volume etc. on Spotify. But everytime I try connecting to Spotify it stays stuck on the connecting screen for 2 minutes and than it just stops. Wh...

  • Newbie
  • So I just got a smartwatch Fossil Q Marshall. I bought this device so i could easily skip tracks change volume etc. on Spotify.   But everytime I try connecting to Spotify it stays stuck on th...
  • DerekIreland
  • Newbie
  • 646 Views
  • 1 replies
  • 1 likes
  • 646 Views
  • 1 replies
  • 1 likes