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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387299 Views

545 replies

34 likes

Account
Free
  • 387299 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8039 Views

0 replies

7 likes

  • 8039 Views
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  • 7 likes

App loads with black screen on S8.

I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have to unstiall the app and lost all my downloaded music which...

Newbie

  I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have...

remiorange

Roadie

1001 Views

2 replies

0 likes

  • 1001 Views
  • 2 replies
  • 0 likes

Spotify disabled as option in Alexa

Need help..When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected.I have a premium account and ...

Casual Listener

Need help.. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but ...

vdm1t-il3_45b

Casual Listener

82570 Views

25 replies

22 likes

  • 82570 Views
  • 25 replies
  • 22 likes

Superuser Contribution 2 headsets playing same spotifty tunes- together one account male-female

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

Casual Listener

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

SergioDavid

Roadie

631 Views

1 replies

0 likes

Android
Social
  • 631 Views
  • 1 replies
  • 0 likes

Video Ads

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is by closing down (completely) spotify and opening i...

Newbie

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is...

494 Views

0 replies

0 likes

  • 494 Views
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  • 0 likes

App not responding

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...

Newbie

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...

Whatson

Casual Listener

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Superuser Contribution Un disliking.

PlanPremiumCountry UsaDeviceSamsung pc and macOperating SystemAndriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase of the extremly flawed design i keep mis clicking. 1 list the like dislike is 1 way an...

Newbie

Plan Premium Country  Usa Device Samsung pc and mac Operating System Andriod win 10 macos   My Question or Issue  Hiii. So im **bleep** off already , so im sorry but becuase ...

Shininggg

Newbie

840 Views

2 replies

1 likes

  • 840 Views
  • 2 replies
  • 1 likes

Full screen album art no longer displys after i upgraded to premium

My Question or Issuesince i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.

Newbie

My Question or Issue since i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.   &...

Loxer

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Local file will download and play on one playlist, but not on another

Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then Play On). Now, it will download fine on one playli...

Newbie

Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

saved songs (spotify update)?

spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify free.

Casual Listener

spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify...

c62h_pca5-gj

Casual Listener

14937 Views

9 replies

9 likes

  • 14937 Views
  • 9 replies
  • 9 likes

Superuser Contribution Bluetooth in car - next, prev and track info doesn't work

PlanPremiumCountry Czech republicDeviceSony XZ PremiumOperating SystemAndroid 8.0.0 (built 47.1.A.12.179) My Question or IssueHi,when I connect my phone (Sony XZ Premium) with my car (Lexus GS) sounds works fine but next / prev buttons don't work + t...

Casual Listener

Plan Premium Country  Czech republic Device Sony XZ Premium Operating System Android 8.0.0 (built 47.1.A.12.179)   My Question or Issue Hi, when I connect my phone (Sony XZ Premi...

lxw4d-npmu_x

Casual Listener

1148 Views

4 replies

0 likes

  • 1148 Views
  • 4 replies
  • 0 likes

Files added from local no longer stream

I've got a premium subscription and recently I reset phone.I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work. I discovered nearly all the songs are not streamable on the ph...

Regular

I've got a premium subscription and recently I reset phone. I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work.&nb...

tokidokioki

Regular

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes

My app does not open!

It keeps all Black. I already turned off the cellphone And the app.PlanPremiumCountry BrasilDevice(Moto G)Operating System(Android.) My Question or Issue

Newbie

It keeps all Black. I already turned off the cellphone And the app. Plan Premium Country  Brasil Device (Moto G) Operating System (Android.)   My Question or Issue  

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Can't save data on SD card even with other solutions

PlanPremium (family)Country FranceDeviceHuawei P9Operating SystemAndroid 7.0 (build VNS-L31C530B382) My Question or Issue Hi,I just subscribed to spotify family. Using huawei P9 lite, i can only save on my sd car due to the low available space in my ...

Newbie

Plan Premium (family) Country  France Device Huawei P9 Operating System Android 7.0 (build VNS-L31C530B382)   My Question or Issue  Hi, I just subscribed to spotify family. ...

399 Views

0 replies

1 likes

  • 399 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Bug] Disliked songs still playing

PlanPremiumCountryPL DeviceSamsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Scenario:I have following songs in Discover WeeklySong 1 [Currently playing]Song 2 [Disliked]Song 3Whe...

Music Fan

Plan Premium Country PL  Device Samsung S6 Edge     My Question or Issue  When I dislike a song or artist, that song is still autoplaying in Discover Weekly.   Sce...

Alfredo

Roadie

3281 Views

5 replies

0 likes

  • 3281 Views
  • 5 replies
  • 0 likes

No Artists Radio available.

Plan: FreeCountry: US I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that this feature has been removed from Free accounts...can anyone c...

Newbie

Plan: Free Country: US  I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that thi...

Joe

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

App freezes

PlanPremiumCountry TurkeyDeviceHuawei P9 Lite 2017 Operating SystemAndroid 7.0 My Question or Issue Cant skip between songs. Sometimes it responds after 10 to 20 seconds, sometimes wont respond at all. There isnt any problem with my connection, other...

Newbie

  Plan Premium Country  Turkey Device Huawei P9 Lite 2017  Operating System Android 7.0    My Question or Issue  Cant skip between songs. Sometimes it respond...

431 Views

0 replies

1 likes

  • 431 Views
  • 0 replies
  • 1 likes

Shuffle all music on mobile device

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Country UsaDeviceLG G5Operating SystemOreo My Question or Issue Shuffle will only go through the 100 most recently downl...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium    Country  Usa Device LG G5 Operating Syst...

97 Views

0 replies

0 likes

  • 97 Views
  • 0 replies
  • 0 likes

Android App wont load

PlanPremium CountryPhilippines DeviceXiaomi Mi A1 Operating SystemAndroid Oreo My Question or Issue Any fix for blank screen?

Casual Listener

  Plan Premium   Country Philippines   Device Xiaomi Mi A1   Operating System Android Oreo   My Question or Issue  Any fix for blank screen?

Loxer

Community Legend

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Spotify does not work with Google Home, Google Mini, or Google Chromecast

Spoiler (Highlight to read) Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes a track might start to play and...

Casual Listener

  Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes ...

bshogeman

Newbie

10682 Views

7 replies

3 likes

Chromecast Google Home
Chromecast stuttering
Current issue
Troubleshooting
  • 10682 Views
  • 7 replies
  • 3 likes