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Plan
Premium
Country
Germany
Device
OnePlus 7T Pro
Operating System
Android 10
My Question or Issue
While streaming music my Spotify app sometimes shows the same song for every song that I play. Restarting the app does not help. The only solution to resolve this issue is a restart of the phone. This happens multiple times per week.
The time every song takes simply gets added to the existing elapsed time (see attached file).
Hey there @Classy_AJ,
Help’s here! We hope you don’t mind us replying now as we just stumbled upon this thread.
Make sure you perform a clean reinstall on your Android device in order to remove any corrupted files or cache from previous installations. Follow the steps here on how to do that.
Tip: Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts.
If you see no change after the clean reinstall, try disabling any power saving or data cleaning settings on your device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.
Hope this helps. Let us know how it goes.
Hello,
thank you for your reply. I tried all the things you recommended. Unfortunately the issue still occurs on a daily basis.
I really don't know what to do...
Thank you in advance.
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