Plan
Premium for family
Country
Italy
Operating System
(Android Pie)
My Question or Issue
It's been a long time since I have this problem on any android device I use. When I use wifi connection spotify works fine but, when the wifi is disable and I use the data connection, the app doesn't work 8 times on 10 (after the loading circle it appears the message try again when I try to search something or generally when I don't listen my downloaded music) so I'm obliged to close the app and restart until it works. What should I do?
Hey @lordthefrank-it! Welcome to the Spotify Community. ^^
That's odd.
Have you tried reinstalling your app to see if that fixes this issue? If not here's a step by step tutorial.
Let me know if that helps, thanks! ^^
Peace
I tried again to uninstall the app and did everything step by step but the problem isn't fixed.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…
Env: prod