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Same here, no response and no issue fixed, no more money.
That is what i do about once per month in my car. It stinks but obviously this problem is over a year old and no ne cares. I just leave it uninstalled and use youtube as a circumvention. Eventually I just install it again. A pain.
I recently noticed that it did the same exact thing when I was listening to a podcast using podbean, a completly different app so it may be an android thing and not a spotify thing.