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Sync Failure, Greyed out songs and Track Not Available

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Re: Sync Failure, Greyed out songs and Track Not Available

Gig Goer

I don't understand what you are telling me to do exactely... 

 

Why at my job I have 40% of greyed in my Darkwave playliste, the same on my iPhone and on my Android and web version all are greyed ! For me it's a bug, the same playlist but not the same result...

 

 

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Re: Sync Failure, Greyed out songs and Track Not Available

Community Legend

I suggest you submit an online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.

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Re: Sync Failure, Greyed out songs and Track Not Available

Regular

Hey jwylot,

 

I have already unlinked the track, but its still greyed out on my tablet. Now I don't have the option to unlink it anymore when I right click it. 

Re: Sync Failure, Greyed out songs and Track Not Available

Gig Goer

That's what I'll do Jwylot.

 

By the way, normally @home I'm supposed to have no greysongs no ?

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Re: Sync Failure, Greyed out songs and Track Not Available

Community Legend

@shahz wrote:

Hey jwylot,

 

I have already unlinked the track, but its still greyed out on my tablet. Now I don't have the option to unlink it anymore when I right click it. 


The nearest track I found on spotify th the one you're having issues with is this. The track you mention is on your desktop as a local track. You can find it by right clicking on it in your desktop client and opening the containing folder. If you want to listen to it on your mobile device, you'll have to download it to your tablet.

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Re: Sync Failure, Greyed out songs and Track Not Available

Community Legend

If you mean the web browser, it works like a mobile device and won't show local files so yes, greyed out will happen in that too.


@Heretic wrote:

That's what I'll do Jwylot.

 

@by the way, normally @home I'm supposed to have no greysongs no ?




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Re: Sync Failure, Greyed out songs and Track Not Available

Gig Goer

I've try something very interesting.

 

I create a new playlist with two songs inside test

 

This is the same songs, one is taken from my local file at home and the other, the same title, is linked from the Spotify library. I can play both of them at home on my Desktop Spotify, no greyed.

 

Now, I go to my job, I open my Desktop spotify, I look at the test playlist (there is no local files recorded at my job) and none are greyed, I can play both without any problem.

 

Now, I open the test playlist on my Android and big surprise, only one is playable, the one linked from the Spotify library. Same on the web version. On my iPhone, I can play both of them like on the Desktop version.

 

It looks like on the Desktop and iPhone player, Spotify can replace the missed song with one taken on Spotify library, one who "looks" the same. BUT why not on Android or on Web ? Again it's a big bug for me.

 

BTW I can't play all my songs at home from my Android (it was ok with my iPhone). Normally I'm supposed to have no greyed because my files are recorded on my home desktop computer and because I'm on the same Wi-Fi.

 

What is wrong with Spotify ? seriousely it make me crazy 😞

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Re: Sync Failure, Greyed out songs and Track Not Available

Gig Goer

Today I was in restaurant with my girlfriend. I asked she to check how many files she can play from my playslist that she subscribed.

More than 9000 was OK (no synch -> no local files) !
I also checked and I was only able to play maybe 2% of the files, the other ones was greyed !!!!
I have uninstall Spotify and reinstall it from the restaurant in 3G, always the same, they are mostely all grey.

We both have a Galaxy S4...

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Re: Sync Failure, Greyed out songs and Track Not Available

Casual Listener

Info for the Spotify Android in Google Play app store says, "Wirelessly sync your own music to your Android." The tracks that are marked unavailable on my Android tablet's Spotify install are music I either purchased or that is available free. The unavailable tracks are not available on Spotify's music servers. The tracks are mine. I'm trying to share them with myself on another device under Spotify's service. Moreover, anything I bought through Amazon's MP3 digital sales is not visible in the Android copy of the playlist at all. Spotify is up to date on laptop and tablet. My account is Premium. Laptop is Win 7, tablet is Nexus 7 Android 4.3. Syncing the playlist itself seems to work fine. It's just that purchased or free music is unavailable or invisible on the tablet. Also: laptop and tablet are on the same WiFi network but laptop is wired up right now, and the wired and wireless networks are configured as different subnets, so I don't know if Spotify is recognizing the laptop and tablet as being on the same WiFi netwoirk. The wireless network currently does not beacon the SSID, if that matters. Any feedback would be greatly appreciated. 

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Re: Sync Failure, Greyed out songs and Track Not Available

Community Legend

@heathquinn - You can easily tell if your Spotify desktop client and mobile app are talking to each other as if the desktop client detects a mobile device on the same network it will show up under "Devices" in the desktop client on the left hand side. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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