The Bell 🔔 Notification no longer loads and says "Something Went Wrong, Have Another Go". Help me

[Nderish]

Plan

Premium

Country

Kenya

Device

Redmi 9C 

Operating System

Android Oreo

My Question or Issue

My bell 🔔 Notification no longer loads up the latest podcasts and music I've subscribed to. It asks me to keep reloading but never brings the podcasts on. Help me out.

[Vasil]

Hey @Nderish,

Thank you for sharing this issue with the Community! 
Have you tried any troubleshooting so far?

Do keep in mind that removing your cached offline data may mend the situation.
If it doesn't - we'd recommend giving a clean reinstall of the app a try.

Let us know how it goes. We'll be on the lookout for your response 🙂
Cheers!

[Nderish]

Hey fam.

I can see the bell notification is back with my favorite podcasts! Thank you for the love and fixing that issue. 

[Alex]

Hi @Nderish,

Thanks for the post and for letting us know that everything works again 🙂

Don't hesitate to give us a shout if the issue comes back or you need help with anything else.

Cheers.

[Nderish]

The issue seems to go and come back 😔. Yesterday the bell notification wasn't working again

[OscarDC]

Hey @Nderish,

Thank you for keeping us in the loop.

We're sorry to hear that the bell is still not working properly. However, to be sure that we're on the same page - did you use these steps for a clean reinstall? They are more thorough than a regular one. That way you can make sure the cache is not causing this issue.

If so and the issue persists, could you check if it happens using a different device? This will give us a better look at your issue to help you further.

We'll be waiting for your response. 

[Nderish]

My problem has been persistent. However, I found a solution. Roll back to a previous update. 

This month's update also didn't work as well. Currently at the 8.6.7... update and the bell notification works seamlessly.

I'll use this update for now.