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The quality of the songs turn out poor sometimss

The quality of the songs turn out poor sometimss

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts of the songs still do not sound well. May I ask whether this is related to the full storage of my phone? Or is there anything wrong with my phone? My problem seems a little bit confusing as it might not usually occur. Would love to solve this problem as I prefer Spotify to other music apps I know. 🙂

 

Thanks so much in advance!

Reply
1 Reply

Hey @Shampooshams, that's odd!

 

Can you let us know the following:

 

  1. Device and Spotify version.

  2. Operating system.

  3. Is this happening with a specific song?

  4. Is this happening over WiFi or 3G/4G?

  5. When did this start happening exactly? Was it after an update?

  6. Is this just happening with your device or across multiple devices?
I suggest you try a clean reinstall and see if it helps. This usually fixes most problems 🙂
Note: This will remove any saved offline tracks and cache.

 

 

Keep us posted.

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