Country: United States
Device: Motorola Moto x4
Operating System: Android 9 (Pie)
Hello. Just as the title states, I am unable to login using the app on my phone. I tried opening up the app a couple days ago as usual and noticed it was logged out of my account. So I tried logging in but it keeps telling me, "This email and password combination is incorrect". A popup comes up asking if I need help logging in and I click "Get Help" and it offers to email me a password reset. When I click on the link in the email, I get a popup saying the link is not valid or something. I've looked for answers and read somewhere to try and open up that link in an "Incognito Window" but that doesn't work for me either. I have logged onto Spotify successfully using my laptop and also using the website on my phone. I have changed my password multiple times and it seems no matter what I do, the app simply will not let me sign in, while the website works fine. I've tried a clean reinstall of the app on my phone with no sucesss. I even tried using the Facebook login thing, even though I never linked my account, but it wont work and tells me to try using my email instead.
My wife had this exact issue a couple weeks ago and she says the issue resolved itself a while later. It's been a couple days for me and have looked up information about this and have tried everything I've read and nothing seems to work. I'd really appreciate any help on this or at least someone saying this is also happening to them so I know I'm not the only one. Thanks.