Unable to stream ANY podcasts on speakers

Unable to stream ANY podcasts on speakers

_hoggle

 

Plan

Duo

Country

UK

Device

(Xiaomi Redmi 10 pro, Google Home speaker, Echo dot and Lenovo desktop speaker)

Operating System

(Muiu13.)

 

My Question or Issue

Up until recently, I have managed to listen to podcasts on my Google home, Echo dot and Lenovo desktop alarm clock speaker.  Now, not one podcast will stream but all other music will. 

Steps I've done

- a full delete and reinstall of Spotify app

- hard reset on both Google home, Lenovo & Echo dot.

- Disconnected devices from my Google home

 

The only way I can listen to Podcasts are by playing on my phone via the app.

When I try to connect to a speaker via WiFi I get the little jingle but the speaker on the app never turns green.

I tried connecting first with some music, that works, but then I cannot select a podcast to play. 

 

It can't be a bug with the WiFi speakers as they're different brands and have the same issue...which makes me think it's a bug?

 

 

 

 

 

 

Screenshot_2022-03-09-11-10-08-899_com.spotify.music.jpg
Screenshot_2022-03-09-11-10-18-774_com.spotify.music.jpg
Reply
18 Replies

Jeremy

Hi there @_hoggle,

 

Thank you for your post here in the Community. We'd like to take a closer look into this.

 

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

 

We also suggest that you restart your router to see if the issue persists.

 

On another note, can you have someone log in with their account on your device - such as a friend or a family member to see if the issue persists? This will help us know if it's account related or not.

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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_hoggle
Will try it this weekend

_hoggle

I did all the hard reset parts but hasn't resolved. Hoping to get a mate to log in over the weekend.  Will come back ASAP

Jeremy

Hi again @_hoggle,

 

Thank you for your reply and for the troubleshooting steps that you've done so far.

 

Take your time, we'll be on the lookout for your reply.

 

Have a great Friday and a wonderful start of your weekend 🙂 

JeremyModerator
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SM46

Hi, I am also having this issue. I've tried streaming from my computer and phone to my two devices one a google speaker the other a lenovo clock. I can not get them to play any podcasts. It might however be my account, as my spouse can get it to work when casting from their account. 

Plan

Duo

Country

USA

Device

Galaxy S10+, Google Home speaker, Lenovo Clock

Operating System

Win 11 on computer, Android 9 on phone.

Novy

Hi @SM46

 

Thanks for posting on the Community and welcome.

 

In this case, could you perform a clean reinstallation of Spotify on your devices? You can do this by following these steps. Afterwards, we recommend that you unlink you Google Home speaker, your Lenovo Clock, then link them again and confirm if you have any firmware/update available to install. 

 

Lastly, restart your devices and let us know if the issue persists.

 

Keep us in the loop.

NovyModerator
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_hoggle
Hello,
I've already done a full factory reset on the phone as well as all devices. It didn't solve the problem. I am testing this weekend with another logging in.

Will post back details

Novy

Hey @_hoggle,

 

Thanks for coming back.

 

Just to confirm, can you also make sure you don't have any firmware/updates available to install on your devices (phone and speaker)? 

 

On another note, @SM46 mentioned that it worked with a different account. Does it work for you using a friend/relative's account? 

Take the time you need. We'll be here standing by. 

 

 

NovyModerator
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_hoggle

Tried a different phone Xiaomi RedMi 8 with a fresh out the box load and have the exact same issue.

So I've tried fresh resets on all devices, made sure they are up to date with firmware. Have the latest Spotify. I've checked to make sure the router has been reset and on the same 2.4/5ghz bands.

My partner tried on her iPhone se....it works ok. She logged into both my Redmi 8 android 11 & Redmi  10 Android 12 same issues, no podcasts play on Google speaker, Lenovo clock nor Alexa speaker.

 

I can't keep resetting my phone and devices all the time so unless Spotify can come up with something quick then I shall just cancell as I'm wasting money. 

 

If there's anything else or further information you need do let me know. 

 

Cheers 👍🏻

 

 

 

 

 

 

 

_hoggle

Also it's a shame Spotify don't have an easy way to speak to them and instead have to rely on a forum. And the help topics appear to make it impossible to speak to a human.

_hoggle

Any chance you've investigated this issue? 

I'm still experiencing the issue. 

Yordan

Hi @_hoggle!

 

Does this occur with episodes from this specific podcast "Plane Crash Podcast" you have sent us a screenshot of, or does it happen with other podcasts as well? Feel free to share the URLs of some of the episodes you're having issues with so we can test from our end.

 

Keep us posted!

YordanModerator
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_hoggle

It's all Podcasts. Here are just three that's I've tried. They play perfectly on my phone but none will cast. It's make the little chime noise but never connects to the external speakers.

 

https://open.spotify.com/episode/6hzSm1xecyNTyk38vA5bJz?si=j2fQadlzQh6dxbEPE2OP3g&utm_source=copy-li...

 

https://open.spotify.com/episode/56IraXDU8rOA3fD6QgDWTw?si=ox8JHy7eR5eWc7_YXmr-LA&utm_source=copy-li...

 

https://open.spotify.com/episode/0mAoS6sDZOFjLkct4joiFm?si=mpig8jJ9Q2uq7e-yUO51pA&utm_source=copy-li...

 

 

 

 

 

 

 

 

Jeremy

Hi again @_hoggle,

 

Thank you for sharing the podcasts.

 

We've now forwarded the podcasts and information to the right team that will continue to investigate this.

 

Have a great continued weekend 🙂 

JeremyModerator
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_hoggle
Also, I've logged into my PC (Chrome version Version 101.0.4951.67 (Official Build) (64-bit)) to see if i can listen to podcasts there...and it doesn't play them either. As in, Podcasts will not play on my PC through the PC speakers. I can press the big green play button but it doesn't start to play. If i choose music, then songs play fine.

Dian

Hey folks,

 

Thanks for the replies.

 

Currently there is no option to stream podcasts on an external smart speaker via Connect.

 

This is because podcasts are considered mixed-media.

 

As we constantly strive to improve the user experience in our platform, we hope to see this feature implemented soon.

 

In the meantime you can use a Bluetooth connection or an AUX cable to connect to the speakers.

 

Hope this helps,

 

Cheers!

DianModerator
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_hoggle
Thanks for coming back to me. I'm slightly confused and would appreciate more information.


I've played podcasts for a long time on Spotify via this way. I performed several factory resets on my phone and devices as per Spotify's suggestions. However, it seems that I didn't need to do that?

As this feature has been removed, will there be a reduction in my subscription cost? It was feature that many users enjoyed.

_hoggle

https://open.spotify.com/playlist/6Zc2ndMrdfGHVj7u7BaDPK?si=wcb0u1DfRZqAGCpvTErJ2Q&utm_source=copy-l...

 

It's not only podcasts. Music is no longer working via Chromecast. Is Spotify moving away from this function? 

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