Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
I have a LG G4 that had official Android 5.1 (no root)
I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no way to force it.
Any idea or upcoming version fixing that?
That's important, I pay to use it on my mobile, and I can't.
I have seen in the forums hundreds of people with same issue... and ther is no fix?
SPOTIFY, PLEASE! KEEP YOUR LOYAL CUSTOMERS!
Show us any indication that Spotify are aware of the problem and working to fix it (or are even capable to do so).
This problem has been raised here in numerous posts since Marshmallow came out.
Communication on the subject from Spotify = ...........
Give up and move to a streaming provider who actually understands customer service and support.
My phone (Galaxy S5) updated to 6.0 this morning... I lost storage to SD card but... go to Settings, storage, SD card... unmount then mount and it works again.
I also could not open Spotify until I did this. Go to Applications Manager then Spotify...Force Stop...Clear data and cache. Open Spotify. I had to re-login but this worked.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…