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I'd like to share the playback issues I faced this week with the newly launched Spotify "shows”. I hope these findings can be used to troubleshoot any potential video playback issues with android devices.
I have a Nexus 6P that is running Android 6.0. When I start playing video, it starts perfectly without any buffering or freezing but after 4+ mins, the video frames get dropped and I get to see a screen like in the screenshots I have captured below. While I am not able to see Video, the audio keeps running perfectly without any glitches.
29 Jan 2016
As you can see in the screenshot, the video doesn’t buffer, or starts freezing, it’s like all the frames get dropped all of sudden or the decoding stops working while playback. I see the running lines and not any black screen.
Date 06 Feb 2016
As you can see the pattern is exactly the same as during the issue observed over Wifi. Also, this time, the issue occurred much before the end of the show.
Date 07 Feb 2016
In order to check if the issue is specific to a device or an android version, I streamed the same video on two different android devices.
The nexus device reproduced the same issue while there were no playback issues with the Moto X.
I checked the internet and other communities if there are other people facing similar issues, but couldn’t find any. So I am more curious now to find out what’s happening.
Next, I am gonna test streaming Spotify “Shows” over other Android devices and over iOS over wifi and cellular networks at a different location. I’ll update the post with the additional findings.
Solved! Go to Solution.
Hi,
Thanks for your report and the thorough investigation you've done. This issue is known to us and affects (as far as we know) Nexus 6, Nexus 6p and Nexus 5x. We have a fix for this that should be available with next release. Please let us know if you see this problem on any other device than those I just listed.
Hi,
Thanks for your report and the thorough investigation you've done. This issue is known to us and affects (as far as we know) Nexus 6, Nexus 6p and Nexus 5x. We have a fix for this that should be available with next release. Please let us know if you see this problem on any other device than those I just listed.
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