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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35499 Views
  • 64 replies
  • 25 likes
  • 35499 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873867 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873867 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25527 Views
  • 3 replies
  • 0 likes
  • 25527 Views
  • 3 replies
  • 0 likes

Unplayable Songs

I'm pretty upset right now. I'm a Premium user but there are certain songs that I am still unable to play to. I've read some forums & followed the solutions but it didn't seemed to work for me i.e clean reinstallation on Android. I can't do that on m...

  • Casual Listener
  • I'm pretty upset right now. I'm a Premium user but there are certain songs that I am still unable to play to. I've read some forums & followed the solutions but it didn't seemed to work for me i....
  • fncat
  • Casual Listener
  • 979 Views
  • 2 replies
  • 0 likes
  • 979 Views
  • 2 replies
  • 0 likes

Prevent Sleep Mode and Settings

Hi all, Two quick questions. I'm using Spotify radio on mobile and it gets frustrating that my phone goes into sleep mode when Spotify is playing. I'd like to find a way to prevent this so I hoped to find a setting. Which brings up another point -- t...

  • Newbie
  • Hi all,   Two quick questions.  I'm using Spotify radio on mobile and it gets frustrating that my phone goes into sleep mode when Spotify is playing.  I'd like to find a way to pre...
  • Kulmandu
  • Casual Listener
  • 27086 Views
  • 6 replies
  • 0 likes
  • 27086 Views
  • 6 replies
  • 0 likes

Spotify on Nougat problems

Hello world! Spotifys Album Art on the lockscreen dont work *like the googleMusic one*There is just a little buggy Title widgets. Im using a Huawei p9 with Nougat on it *newest version* EVA-L09C432B383

  • Regular
  • Hello world!  Spotifys Album Art on the lockscreen dont work *like the googleMusic one* There is just a little buggy Title widgets.     Im using a Huawei p9 with Nougat on it *new...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Sick of Spotify redownloading songs I already have downloaded!

Hi all. This is an issue that seems to be happening/happened to a lot of people. Most times, I don't realise it hasn't downloaded my songs until i'm away from home. I can't use mobile data as I don't have much. If Spotify doesn't fix this issue by th...

  • Casual Listener
  • Hi all. This is an issue that seems to be happening/happened to a lot of people. Most times, I don't realise it hasn't downloaded my songs until i'm away from home. I can't use mobile data as I don't...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Why is Spotify trying to log into an old iphone?

I have an android but anytime I'm listening via the Spotify app it tries to log into 'iPhone'. I no longer have an iPhone. It stops playing continuously and gives me an error message (see attachment).I have changed from fb login to setting a Spotify ...

  • Casual Listener
  • I have an android but anytime I'm listening via the Spotify app it tries to log into 'iPhone'. I no longer have an iPhone. It stops playing continuously and gives me an error message (see attachment)...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify crashes when chosing a playlist in a folder. This is only happening on my android tablet

This is Only happening on my Android tablet and not on my Android phone...and it has Always worked before

  • Casual Listener
  • This is Only happening on my Android tablet and not on my Android phone...and it has Always worked before
  • KentSvensson
  • Casual Listener
  • 518 Views
  • 4 replies
  • 0 likes
  • 518 Views
  • 4 replies
  • 0 likes

Solved!! Spotify crashes when opening playlist in a folder

Hi, the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8). This issue accured since the last update of the Android app (I guess). Already...

  • Newbie
  • Hi,   the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8).   This issu...
  • rocnbol
  • Regular
  • 5037 Views
  • 7 replies
  • 5 likes
  • 5037 Views
  • 7 replies
  • 5 likes

Ruined remote control

You ruined the remote control option by requiring a WiFi connection. Please change it back so my phone can control my tablet that's on it's own network. I need it's functionality for my job and you messed it all up.

  • Casual Listener
  • You ruined the remote control option by requiring a WiFi connection. Please change it back so my phone can control my tablet that's on it's own network. I need it's functionality for my job and you m...
  • Hubo
  • Community Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Mis hijos no se pueden conectar a la cuenta familiar

Ponemos misma direccion y no entran mis hijos a la cuenta familiar

  • Newbie
  • Ponemos misma direccion y no entran mis hijos a la cuenta familiar
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Music pausing

So iv read through a fair few of the questions related to my problem but still haven't seen a solunion? I'm. On samsung galaxy s6 and have premium yet my music seems to just stop 30 seconds into a song, and it says the song is still playing via the c...

  • Newbie
  • So iv read through a fair few of the questions related to my problem but still haven't seen a solunion? I'm. On samsung galaxy s6 and have premium yet my music seems to just stop 30 seconds into a so...
  • Joe
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Broken

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as "Loading..." and says it has zero songs in the pla...

  • Casual Listener
  • I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as...
  • moricien
  • Newbie
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

cannot shuffle play my playlist

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. However, such problem does not appear on the computer...

  • Casual Listener
  • When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. Ho...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Self Service | Device Management

How can I get a device that I don't have off my account

  • Newbie
  • How can I get a device that I don't have off my account
  • Joe
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

a lot of extra memory

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted the cash and nothing, reinstalled the app and still n...

  • Music Fan
  • hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted th...
  • 138 Views
  • 0 replies
  • 1 likes
  • 138 Views
  • 0 replies
  • 1 likes

Solved!! unable to play purchased Taylor swift music

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have anything to do with her pulling her music? I am runn...

  • Casual Listener
  • I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have a...
  • foxintheglen
  • Newbie
  • 16164 Views
  • 21 replies
  • 1 likes
  • 16164 Views
  • 21 replies
  • 1 likes

No sound producing when my phone is in optimize status which is recommended.

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performance the music plays however it drains a lot of my bat...

  • Visitor
  • After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performanc...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Pausing

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just like I did with my old phone and never had trouble ...

  • Casual Listener
  • I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just ...
  • kdt123
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Random distortion / strange noises during playback

Hey, I am a premium user and I am having few playlists saved offline on my Nexus 4. My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks. I already had the data and app removed...

  • Casual Listener
  • Hey,   I am a premium user and I am having few playlists saved offline on my Nexus 4.   My problem is that during the playback there is some kind of distortion / random noises / kin...
  • andrescm90
  • Newbie
  • 11067 Views
  • 12 replies
  • 2 likes
  • 11067 Views
  • 12 replies
  • 2 likes

Can't download spotify

I can't download spotify on my android phone even though i live in a country where it should be allowed

  • Newbie
  • I can't download spotify on my android phone even though i live in a country where it should be allowed
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution As musicas que baixei foram desconfiguradas e agora tenho que baixar novamente ou ouvir online

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro membro do plano

  • Newbie
  • Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro memb...
  • Maria_B
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes