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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5600 Views

0 replies

7 likes

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Cannot play songs by Enter Shikari

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

chihaya

Casual Listener

428 Views

2 replies

0 likes

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Solved!! Shuffle the only option

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes you want to hear it from start - to -finish. This is...

Regular

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes y...

Steg

Regular

611 Views

2 replies

0 likes

shuffle
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Android 7 upgrade - No media info on Bluetooth

After upgrading my Sony Xperia Z5 to Android 7.0The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls.Any one else having this same issue?

Casual Listener

After upgrading my Sony Xperia Z5 to Android 7.0 The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls. Any one else havi...

3quilibrium

Regular

2312 Views

16 replies

1 likes

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  • 16 replies
  • 1 likes

7.9 - very slow to download offline over wifi

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds.Before you ask,Same wifi connection I've always hadSame music quality ...

Casual Listener

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds. Before you ask,...

Academic

Casual Listener

680 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

freezing during songs

I have Spotify premium on my android and recently it's been freezing halfway through a song. at first it was every third song or so but lately I can't get through a single song without it crapping out. I uninstalled all updates and it's still doing i...

Newbie

I have Spotify premium on my android and recently it's been freezing halfway through a song. at first it was every third song or so but lately I can't get through a single song without it crapping ou...

Jacob

Community Legend

302 Views

1 replies

0 likes

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  • 1 replies
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Re volume

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum volume on both phones. Thanks in advance

Newbie

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum vo...

203 Views

0 replies

0 likes

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Solved!!Superuser Contribution New Android phone

Good day, I am getting a new phone and I am wondering how to switch my playlists? Some are full albums, which is not big of a problem, but some has over 500 songs by different artists. Thanks for your help.

Casual Listener

Good day, I am getting a new phone and I am wondering how to switch my playlists?  Some are full albums, which is not big of a problem, but some has over 500 songs by different artists.   ...

Mosaidso

Casual Listener

697 Views

2 replies

0 likes

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My music is cleared every time i open the application

Every time I open the application in offline mode or without internet the session is closed and the downloaded songs are deleted

Newbie

Every time I open the application in offline mode or without internet the session is closed and the downloaded songs are deleted 

primehaole

Casual Listener

933 Views

2 replies

3 likes

Android
Dowload list problem erased
Offline Access
  • 933 Views
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Can't download using cellular

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Newbie

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Joe

Community Legend

1537 Views

2 replies

0 likes

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Logging in problems

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook. I've tried connecting my spotify account with my facebook on your website for 2 an...

Newbie

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook.  I've ...

Joe

Community Legend

267 Views

1 replies

0 likes

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  • 1 replies
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TOTALMENTE CHEIO

Ola, sou assinante premiumusava o SPotify em um moto g2, e passei para o moto g3.No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline. Ocorre, que no moto g3, aparece a mensagem que minha biliboteca esta totalmente cheia e...

Newbie

Ola,    sou assinante premium usava o SPotify em um moto g2, e passei para o moto g3. No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline.   Ocorre, ...

426 Views

0 replies

1 likes

  • 426 Views
  • 0 replies
  • 1 likes

interference between devices

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10). To give a little background to the issue, here we go:I work in ...

Newbie

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10).  &nbsp...

523 Views

0 replies

0 likes

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Problema almacenamiento sd

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

Newbie

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

320 Views

0 replies

0 likes

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Days to go online count down

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached data & un-installed the App & re-installed the App....

Casual Listener

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached ...

Joe

Community Legend

523 Views

1 replies

0 likes

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  • 1 replies
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Playlist radio completely different from Playlist

I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **bleep**?

Newbie

I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **ble...

251 Views

0 replies

0 likes

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Band locked in Mixtape

Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings

Newbie

Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings 

288 Views

0 replies

0 likes

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Shuffle playlists

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER. Only shuffling per separate playlist seems to be ...

Casual Listener

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER...

Steg

Regular

504 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Running Spotify in background - problems

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the selected tracks but I can not doing anything else in ...

Casual Listener

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the se...

Tusky77

Casual Listener

318 Views

1 replies

0 likes

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  • 1 replies
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BUG: Filter button missing

A couple of weeks ago, there was an update, which resulted in the following behavior:When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the filter button, I need scroll down a bit, click on a rand...

Newbie

A couple of weeks ago, there was an update, which resulted in the following behavior: When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the fil...

217 Views

0 replies

0 likes

  • 217 Views
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playlists using artist explorer

hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing all the artists i liked, and clicked "finish" as in...

Newbie

hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing ...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
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