Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6447 Views

0 replies

7 likes

  • 6447 Views
  • 0 replies
  • 7 likes

Only shuffle, no exact songs

A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I searched about a lot of things; I have an internet co...

Newbie

A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I se...

dinomight

Spotify Star

1487 Views

1 replies

0 likes

  • 1487 Views
  • 1 replies
  • 0 likes

Solved!! Spotify uses my internal memory also if I selected SD card in the options

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without reasons and the space occupied grows if I download...

Casual Listener

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without...

Joe

Community Legend

4868 Views

3 replies

0 likes

  • 4868 Views
  • 3 replies
  • 0 likes

Spotify is closing

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

Casual Listener

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

Maas_

Casual Listener

376 Views

2 replies

0 likes

  • 376 Views
  • 2 replies
  • 0 likes

Overview of ALL symbols

I'll try and explain what I'm seeing EXACTLY so everyone understands.I'm playing music from the daily mix put together for me (great idea).If I click on the thin line showing what's playing (just above the home, search, radio etc icons) I see the cur...

Casual Listener

I'll try and explain what I'm seeing EXACTLY so everyone understands.I'm playing music from the daily mix put together for me (great idea). If I click on the thin line showing what's playing (just a...

IHS15

Gig Goer

23063 Views

1 replies

2 likes

  • 23063 Views
  • 1 replies
  • 2 likes

Superuser Contribution Change payment info

I badly need help. I linked my spotify account to facebook and I subscribed to premium but unfortunately my facebookwas haacked. I tried to use my credit card information to new email address. But i cannot use it. What do I need to do.

Newbie

I badly need help. I linked my spotify account to facebook and I subscribed to premium but unfortunately my facebookwas haacked. I tried to use my credit card information to new email address. But i ...

MonicaM_Bogota

Roadie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Can´t play songs on my Samsung Galaxy S7 without tv connection

Hello,i can only play songs on my galaxy S7 if i was connected with spotify on my smart tv. When the connection is disconnected the songs are not longer visible on the smartphone.The smartphone software is up to date.And the app has been reinstalled ...

Visitor

Hello, i can only play songs on my galaxy S7 if i was connected with spotify on my smart tv. When the connection is disconnected the songs are not longer visible on the smartphone. The smartphone s...

Hubo

Community Legend

933 Views

5 replies

0 likes

  • 933 Views
  • 5 replies
  • 0 likes

Kendini kapatıyor

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

Casual Listener

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

All saved tracks suddenly dissapeared

Hello, one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? No change if i run it on PC or mobile. Thanks,

Newbie

Hello,   one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? ...

Nico

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cuenta Premium sin modo aleatorio?

Tengo una cuenta Premium y siempre me reproduce en modo aleatorio desde mi Android.He probado a quitar las flechas que se cruzan, pero aún así no lo consigo. Sigue reproduciendo Modo AleatorioQué puedo hacer?Gracias!

Newbie

Tengo una cuenta Premium y siempre me reproduce en modo aleatorio desde mi Android. He probado a quitar las flechas que se cruzan, pero aún así no lo consigo. Sigue reproduciendo Modo Aleatorio ...

nemodoc

Newbie

10375 Views

4 replies

1 likes

  • 10375 Views
  • 4 replies
  • 1 likes

Cannot play songs by a particular band (Enter Shikari)

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

Ibonsall14

Gig Goer

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Cannot play songs by Enter Shikari

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

chihaya

Casual Listener

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes

Solved!! Shuffle the only option

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes you want to hear it from start - to -finish. This is...

Regular

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes y...

Steg

Regular

625 Views

2 replies

0 likes

shuffle
  • 625 Views
  • 2 replies
  • 0 likes

Android 7 upgrade - No media info on Bluetooth

After upgrading my Sony Xperia Z5 to Android 7.0The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls.Any one else having this same issue?

Casual Listener

After upgrading my Sony Xperia Z5 to Android 7.0 The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls. Any one else havi...

3quilibrium

Regular

2367 Views

16 replies

1 likes

  • 2367 Views
  • 16 replies
  • 1 likes

7.9 - very slow to download offline over wifi

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds.Before you ask,Same wifi connection I've always hadSame music quality ...

Casual Listener

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds. Before you ask,...

Academic

Casual Listener

685 Views

1 replies

2 likes

  • 685 Views
  • 1 replies
  • 2 likes

freezing during songs

I have Spotify premium on my android and recently it's been freezing halfway through a song. at first it was every third song or so but lately I can't get through a single song without it crapping out. I uninstalled all updates and it's still doing i...

Newbie

I have Spotify premium on my android and recently it's been freezing halfway through a song. at first it was every third song or so but lately I can't get through a single song without it crapping ou...

Jacob

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Re volume

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum volume on both phones. Thanks in advance

Newbie

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum vo...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution New Android phone

Good day, I am getting a new phone and I am wondering how to switch my playlists? Some are full albums, which is not big of a problem, but some has over 500 songs by different artists. Thanks for your help.

Casual Listener

Good day, I am getting a new phone and I am wondering how to switch my playlists?  Some are full albums, which is not big of a problem, but some has over 500 songs by different artists.   ...

Mosaidso

Casual Listener

713 Views

2 replies

0 likes

  • 713 Views
  • 2 replies
  • 0 likes

My music is cleared every time i open the application

Every time I open the application in offline mode or without internet the session is closed and the downloaded songs are deleted

Newbie

Every time I open the application in offline mode or without internet the session is closed and the downloaded songs are deleted 

primehaole

Casual Listener

947 Views

2 replies

3 likes

Android
Dowload list problem erased
Offline Access
  • 947 Views
  • 2 replies
  • 3 likes

Can't download using cellular

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Newbie

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Joe

Community Legend

1542 Views

2 replies

0 likes

  • 1542 Views
  • 2 replies
  • 0 likes

Logging in problems

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook. I've tried connecting my spotify account with my facebook on your website for 2 an...

Newbie

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook.  I've ...

Joe

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes