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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6840 Views

0 replies

7 likes

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unable to download music for offline use

Hello everyone, I'm currently using a Samsung J7 (2016), this phone has a dual sim slot of which I am using both, I noticed that I am unable to download songs when my mobile data is using Sim 1, I have no problems downloading songs using mobile data ...

Visitor

Hello everyone, I'm currently using a Samsung J7 (2016), this phone has a dual sim slot of which I am using both, I noticed that I am unable to download songs when my mobile data is using Sim 1, I ha...

Joe

Community Legend

578 Views

1 replies

0 likes

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Queue button is gone

My queue button is just gone...

Casual Listener

My queue button is just gone...

BlakeTheDJ

Newbie

515 Views

2 replies

0 likes

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Solved!!Superuser Contribution Spotify Restarts freezes and sometimes restarts my phone

Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device When i don't have wifi on it just simply freezes for 5 minutes before allowing me to playback ... I'm using HTC One M7Android 5.0.2Htc Sense 6Softwa...

Regular

Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device    When i don't have wifi on it just simply freezes for 5 minutes before allowing me ...

Polys

Regular

1919 Views

3 replies

0 likes

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Offline music keeps being deleted

I saw the solution to my problem, something about offline devices needing to reset from the Spotify side, then having to redownload my playlist. I was wondering if you could do the same with me, songs from my offline playlist keep being erased.

Newbie

I saw the solution to my problem, something about offline devices needing to reset from the Spotify side, then having to redownload my playlist. I was wondering if you could do the same with me, song...

OpTicNickson

Music Fan

310 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify logging out by its own

I've been a premium user off this amazing app since November of 2014 and a frequent user since the beginning of the same year. Recently I'm facing a really annoying problem that is almost making me switch to another music app. I've had to format my p...

Casual Listener

I've been a premium user off this amazing app since November of 2014 and a frequent user since the beginning of the same year. Recently I'm facing a really annoying problem that is almost making me s...

MonicaM_Bogota

Roadie

28862 Views

1 replies

0 likes

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Canceling my free subscription through my service provider

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation. I have gone threw all trouble shooting from Spotif...

Regular

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation....

Kamran

Composer

441 Views

1 replies

0 likes

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Random Volume Changes

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I have a Samsung S6), trying different songs, and re-...

Newbie

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I ...

user-removed

Not applicable

611 Views

1 replies

0 likes

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Pas d'option stockage android

Ma version spotify est à jour, je suis sur Honor 8 et sous Android. Cependant, je n'ai pas d'option stockage dans les paramètres, ni d'égaliseur, à la différence d'autres smartphones utilisant la même version. Des solutions? J'ai également attribué l...

Newbie

Ma version spotify est à jour, je suis sur Honor 8 et sous Android. Cependant, je n'ai pas d'option stockage dans les paramètres, ni d'égaliseur, à la différence d'autres smartphones utilisant la mêm...

smol_mosher_one

Casual Listener

2398 Views

9 replies

3 likes

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  • 9 replies
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Xfinity Ad making my app freeze

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes. I have to exit the app and come back in to make it work. I've tried pressing the back button but it is stuck on that screen. Just letting you know in case other peo...

Newbie

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes.  I have to exit the app and come back in to make it work.  I've tried pressing the back button but it i...

318 Views

0 replies

0 likes

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COUPURES INCESSANTES

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêmement énervement.Merci de m'aider

Newbie

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêm...

788 Views

0 replies

3 likes

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  • 3 likes

Wifi only?

How do I set up Spotify on Android so it only streams when connected to wifi?or does not stream when wifi is not available and would use data?

Newbie

How do I set up Spotify on Android so it only streams when connected to wifi? or does not stream when wifi is not available and would use data?

MartinStoichkov

Community Legend

3714 Views

1 replies

8 likes

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  • 1 replies
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Problem with engaging in any track or album

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists that I do not try. How can I fix?

Newbie

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists ...

Joe

Community Legend

341 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Cannot cache songs via mobile

Hi,My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is active in settings, I've reinstalled the app and cleared the...

Casual Listener

Hi, My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is activ...

WoRie

Casual Listener

726 Views

5 replies

0 likes

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i'm not following anyone but...

i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha

Casual Listener

i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha

MartinStoichkov

Community Legend

248 Views

1 replies

0 likes

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Spotify closes automatically after I connect to my local WLAN

Spotify closes automatically after I connect to my local WLAN.If I connect to 3G/UMTS or other WLANs then Spotify has no problems. I already re-installed Spotify. Delete the cache and all temp Data.It would be great, if someone could help me!

Newbie

Spotify closes automatically after I connect to my local WLAN. If I connect to 3G/UMTS or other WLANs then Spotify has no problems.   I already re-installed Spotify. Delete the cache and all ...

230 Views

0 replies

0 likes

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Can't navigate the site - can anyone help?

It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two things: I go to my account through the link in the mail...

Casual Listener

It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two thin...

ItsJamesJ

Community Legend

522 Views

3 replies

0 likes

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Search error

The artist's albums and songs don't come out.

Newbie

The artist's albums and songs don't come out.

215 Views

0 replies

0 likes

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WHY IN THE NAME OF GOD THEY REMOVED THE OPTION TO SHUFLE PLAY PLAYLISTS IN A FOLDER?

I can not understand how the spotify team was able to remove the only button that made me pay for a premium account. The "shuffle play" button on playlists in a folder was MY LIFE. I do not want to waste time looking for music while I'm in the car or...

Regular

I can not understand how the spotify team was able to remove the only button that made me pay for a premium account.   The "shuffle play" button on playlists in a folder was MY LIFE. I do not ...

Spotify_Evan

Casual Listener

3575 Views

15 replies

17 likes

playlists in folder
shuffle button
Shuffle folder
Shuffle in playlists
Shuffle play
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Samsung s5 not reading sd card

Hi,My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working.Please help! Any is appreciatedThanks.

Newbie

Hi, My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working. Please help! ...

Ibonsall14

Gig Goer

304 Views

1 replies

0 likes

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Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

Casual Listener

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

Msundt22

Casual Listener

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
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