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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5060 Views

0 replies

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Solved!! Can't login. Says I'm in another country. Enjoying my trip?

So my brother rings me and says he can't login to Spotify on PC, laptop, mobile etc. I say strange...I'll try mine...and lo and behold I'm having the same problem. It says I'm logging in from a different country. Errr...no. I'm still in the UK...nor ...

Regular

So my brother rings me and says he can't login to Spotify on PC, laptop, mobile etc. I say strange...I'll try mine...and lo and behold I'm having the same problem. It says I'm logging in from a diffe...

Ludibundus

Regular

1581 Views

6 replies

0 likes

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Upchurch Son of the South/ Summer Love

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Newbie

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Joe

Community Legend

268 Views

1 replies

0 likes

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Android app taking up 1.7GB with no downloads

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently takes up almost 1.7GB of internal storage just sitting ...

Newbie

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently take...

Joe

Community Legend

1006 Views

1 replies

0 likes

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Superuser Contribution Show all songs from playlist folder

A few versions ago i was able to enter into a folder of playlist and click and option in the top of the app called 'Show all songs'. Why has dissapeared that option? Anyway, if i download a playlist the songs don't appears in the 'downloaded' section...

Casual Listener

A few versions ago i was able to enter into a folder of playlist and click and option in the top of the app called 'Show all songs'. Why has dissapeared that option?   Anyway, if i download a ...

Mara_F

Roadie

1603 Views

1 replies

1 likes

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Superuser Contribution Save Albums

I recently felted all the cache off my phone and the spotify app, because I had no more room to save songs, but now when I go to save an album it still tells me I have reach my limit of songs allowed. I deleted the app logged out logged in restarted ...

Newbie

I recently felted all the cache off my phone and the spotify app, because I had no more room to save songs, but now when I go to save an album it still tells me I have reach my limit of songs allowed...

Mara_F

Roadie

296 Views

1 replies

0 likes

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No internet connection available

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify website without vpn. Before update everything was workin...

Casual Listener

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify websi...

Joe

Community Legend

538 Views

3 replies

0 likes

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Superuser Contribution Recently added songs to 'My Music' are not being played in Shuffle mode

Hi there, every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added songs, and shuffle them. However, it seems that songs that have been...

Newbie

Hi there,    every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added so...

Mara_F

Roadie

269 Views

1 replies

0 likes

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  • 1 replies
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How to view android phone text messages on computer?

How to view android phone text messages on computer?

Regular

How to view android phone text messages on computer?

Joe

Community Legend

760 Views

6 replies

0 likes

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Saved musics are missing after turning off the download

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). This is not the first time all my downloaded music d...

Newbie

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). T...

Joe

Community Legend

276 Views

1 replies

0 likes

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Superuser Contribution Song plays for 1 second then stops

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Newbie

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Mara_F

Roadie

1060 Views

1 replies

0 likes

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Solved!! Any progress on the Spotify Offline Mode for Samsung Gear?

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slated for April? I haven't heard or seen anything about it a...

Casual Listener

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slate...

Joe

Community Legend

1309 Views

1 replies

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Radio doesn't play in Android app

Hello, I've a small problem with the android app.My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the app (WLAN or Mobile Data), the button work, but the radio doesn...

Casual Listener

Hello,   I've a small problem with the android app. My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the a...

205 Views

0 replies

0 likes

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Playlist shows as "loading" and unable to open,edit,delete etc

Dear,Due to a lack of direct support from Spotify I'll try it here.For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avondspits" playlist from Spotify Netherlands which I followe...

Casual Listener

Dear, Due to a lack of direct support from Spotify I'll try it here. For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avonds...

Joe

Community Legend

493 Views

3 replies

0 likes

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  • 3 replies
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Music randomly stopping

I'm having an issue that has really been bothering me and it has been happening on all the phones that I have had it installed on lately and is really starting to upset me. Anyway, I currently have a Samsung Galaxy S6 Edge and it's doing it on here a...

Casual Listener

I'm having an issue that has really been bothering me and it has been happening on all the phones that I have had it installed on lately and is really starting to upset me.  Anyway, I currently ...

jaibie

Newbie

756 Views

6 replies

1 likes

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Spotify very slow to load on Android Nougat

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press on a song several times for it to play, sometimes wi...

Newbie

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press o...

389 Views

0 replies

5 likes

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Los Albumes aparecen ordenados por el nombre del Artista

Hola a todos, A ver si alguien me puede ayudar, por favor. Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el nombre del artista en lugar de por el mombre del album. Por qué sucede ...

Regular

Hola a todos,   A ver si alguien me puede ayudar, por favor.   Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el no...

170 Views

0 replies

0 likes

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Archivos locales de música.

Hola! ¿Porque en algunos dispositivos Android si está disponible la opción de reproducir archivos locales de música y en otros no?

Casual Listener

Hola! ¿Porque en algunos dispositivos Android si está disponible la opción de reproducir archivos locales de música y en otros no?

David_09

Roadie

1950 Views

7 replies

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Downloads werden gelöscht

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

Newbie

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

298 Views

0 replies

0 likes

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Plan familiar

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

Newbie

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

215 Views

0 replies

0 likes

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I can't change the audio quality setting to extreme

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

Newbie

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

477 Views

0 replies

1 likes

  • 477 Views
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  • 1 likes