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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4190 Views

0 replies

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No space left in storage

Hi,I've got a wileyfox swift 2 plus phone. Runs android 7.1.1. 30 gig internal storage and I also formatted a 60gig card to work as part of the system. So the card can only work with this phone. Although I have e a lot of empty space in both card and...

Newbie

Hi, I've got a wileyfox swift 2 plus phone. Runs android 7.1.1. 30 gig internal storage and I also formatted a 60gig card to work as part of the system. So the card can only work with this phone. ...

Joe

Community Legend

530 Views

1 replies

0 likes

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Lot of issues

I'm having some very annoying issues with spotify.Evertime a song ends it refuses to play the next song, into i open the app, then suddenly it works again.Also it randomly decoders l decides to pause or freeze during songs, and some songs it even ref...

Regular

I'm having some very annoying issues with spotify. Evertime a song ends it refuses to play the next song, into i open the app, then suddenly it works again. Also it randomly decoders l decides to p...

Xavio

Regular

570 Views

4 replies

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Solved!! Don't reduce iPhone ringer/message volume

When I reduce volume of music on Spotify app on iPhone the volume of ringer and message tones is also reduced. So I miss important calls. It is especially annoying when I forget and leave the app running in the background.An option to leave ring and ...

Regular

When I reduce volume of music on Spotify app on iPhone the volume of ringer and message tones is also reduced. So I miss important calls. It is especially annoying when I forget and leave the app run...

Joe

Community Legend

1886 Views

1 replies

0 likes

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Superuser Contribution Sort after date added not working

Hi! Recently I have had problems with sorting after date added in playlists that have over 1k songs, it doesnt sort after date, it just appears random..... the problem only appears on my Android phone (Nexus 6P with Android 7.1.2), it works ok on my ...

Casual Listener

Hi!   Recently I have had problems with sorting after date added in playlists that have over 1k songs, it doesnt sort after date, it just appears random..... the problem only appears on m...

Hes

Casual Listener

590 Views

2 replies

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Solved!! Video Playback issue with Spotify "Shows"

I'd like to share the playback issues I faced this week with the newly launched Spotify "shows”. I hope these findings can be used to troubleshoot any potential video playback issues with android devices. I have a Nexus 6P that is running Android 6.0...

Casual Listener

  I'd like to share the playback issues I faced this week with the newly launched Spotify "shows”. I hope these findings can be used to troubleshoot any potential video playback  issues wi...

Hildajuwantk

Newbie

3770 Views

3 replies

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Ido not see the option of premium

I do not see the option of premium, before there was an option that you gave to a menu and you would have to the right side and below you would see the premium option but now I do not know where it is ... help me please !!!!

Newbie

I do not see the option of premium, before there was an option that you gave to a menu and you would have to the right side and below you would see the premium option but now I do not know where it i...

230 Views

0 replies

0 likes

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Missing albums

I know I'm far from the first person to post this, but as a subscription service, a paid subscription service, shouldn't I at least be able to find all my music with you? I found the entire smashing pumpkins collection, but not the zwan album. Forgiv...

Casual Listener

I know I'm far from the first person to post this, but as a subscription service, a paid subscription service, shouldn't I at least be able to find all my music with you? I found the entire smashing ...

Scottthe2nd

Casual Listener

439 Views

2 replies

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saved songs

I opened spotify today and found all the songs I saved were not in the saved songs section in my library. When I search up a song I saved before the check mark that I saved it is still there but it doesnt show up in songs. I had 200+ songs saved and ...

Casual Listener

I opened spotify today and found all the songs I saved were not in the saved songs section in my library. When I search up a song I saved before the check mark that I saved it is still there but it d...

notlogic301

Casual Listener

594 Views

4 replies

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Solved!! Can't login. Says I'm in another country. Enjoying my trip?

So my brother rings me and says he can't login to Spotify on PC, laptop, mobile etc. I say strange...I'll try mine...and lo and behold I'm having the same problem. It says I'm logging in from a different country. Errr...no. I'm still in the UK...nor ...

Regular

So my brother rings me and says he can't login to Spotify on PC, laptop, mobile etc. I say strange...I'll try mine...and lo and behold I'm having the same problem. It says I'm logging in from a diffe...

Ludibundus

Regular

1575 Views

6 replies

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Upchurch Son of the South/ Summer Love

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Newbie

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Joe

Community Legend

266 Views

1 replies

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Android app taking up 1.7GB with no downloads

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently takes up almost 1.7GB of internal storage just sitting ...

Newbie

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently take...

Joe

Community Legend

1005 Views

1 replies

0 likes

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Superuser Contribution Show all songs from playlist folder

A few versions ago i was able to enter into a folder of playlist and click and option in the top of the app called 'Show all songs'. Why has dissapeared that option? Anyway, if i download a playlist the songs don't appears in the 'downloaded' section...

Casual Listener

A few versions ago i was able to enter into a folder of playlist and click and option in the top of the app called 'Show all songs'. Why has dissapeared that option?   Anyway, if i download a ...

Mara_F

Roadie

1602 Views

1 replies

1 likes

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Superuser Contribution Save Albums

I recently felted all the cache off my phone and the spotify app, because I had no more room to save songs, but now when I go to save an album it still tells me I have reach my limit of songs allowed. I deleted the app logged out logged in restarted ...

Newbie

I recently felted all the cache off my phone and the spotify app, because I had no more room to save songs, but now when I go to save an album it still tells me I have reach my limit of songs allowed...

Mara_F

Roadie

295 Views

1 replies

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No internet connection available

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify website without vpn. Before update everything was workin...

Casual Listener

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify websi...

Joe

Community Legend

538 Views

3 replies

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Superuser Contribution Recently added songs to 'My Music' are not being played in Shuffle mode

Hi there, every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added songs, and shuffle them. However, it seems that songs that have been...

Newbie

Hi there,    every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added so...

Mara_F

Roadie

267 Views

1 replies

0 likes

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How to view android phone text messages on computer?

How to view android phone text messages on computer?

Regular

How to view android phone text messages on computer?

Joe

Community Legend

757 Views

6 replies

0 likes

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Saved musics are missing after turning off the download

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). This is not the first time all my downloaded music d...

Newbie

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). T...

Joe

Community Legend

272 Views

1 replies

0 likes

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Superuser Contribution Song plays for 1 second then stops

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Newbie

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Mara_F

Roadie

1054 Views

1 replies

0 likes

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Solved!! Any progress on the Spotify Offline Mode for Samsung Gear?

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slated for April? I haven't heard or seen anything about it a...

Casual Listener

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slate...

Joe

Community Legend

1302 Views

1 replies

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Radio doesn't play in Android app

Hello, I've a small problem with the android app.My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the app (WLAN or Mobile Data), the button work, but the radio doesn...

Casual Listener

Hello,   I've a small problem with the android app. My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the a...

201 Views

0 replies

0 likes

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