Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854876 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854876 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20516 Views
  • 3 replies
  • 0 likes
  • 20516 Views
  • 3 replies
  • 0 likes

Equalizer missing

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

  • Casual Listener
  • Can't seem to find the equalizer in my app. It's not where is usually is, any help?
  • Joe
  • Community Legend
  • 2248 Views
  • 5 replies
  • 0 likes
  • Music
  • 2248 Views
  • 5 replies
  • 0 likes

Open spotify twice

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it running in the background and it works! It's a really ann...

  • Newbie
  • I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it runnin...
  • Joe
  • Community Legend
  • 730 Views
  • 1 replies
  • 0 likes
  • 730 Views
  • 1 replies
  • 0 likes

Chromecast will not play audio Shows, will play everything else?

Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home. Going to 'Devices available' in the Android app shows that my Chromecast is not available, with the message 'Can't play ...

  • Casual Listener
  • Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home.   Going to 'Devices available' in the Android app shows that m...
  • Evilhomerdude
  • Casual Listener
  • 1414 Views
  • 4 replies
  • 4 likes
  • 1414 Views
  • 4 replies
  • 4 likes

7 day free trial

I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day trial.. Is there any other way that I can get it?

  • Casual Listener
  • I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day tria...
  • kitten-420
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Superuser Contribution SD storage android 5.0.2

Hi guys, I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spotify and go to settings, there is no option to move my music t...

  • Regular
  • Hi guys,   I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spoti...
  • maritsmuziek
  • Regular
  • 1528 Views
  • 6 replies
  • 0 likes
  • 1528 Views
  • 6 replies
  • 0 likes

Superuser Contribution samsung galaxy s7

Spotify no longer lets me play any songs on my playlists on my phone. I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.

  • Casual Listener
  • Spotify no longer lets me play any songs on my playlists on my phone.  I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.
  • Joe
  • Community Legend
  • 551 Views
  • 4 replies
  • 0 likes
  • 551 Views
  • 4 replies
  • 0 likes

Superuser Contribution Certain songs cant be played

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

  • Newbie
  • Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?
  • Erika
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio wont play for more then a second.

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to stop after a second. Samsung Galaxy Grand Prime.

  • Newbie
  • Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to st...
  • Erika
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sometimes Spotify cannot connect to the internet

Dear fellow Spotify users,Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom of the screen. Sometimes I can solve the by restarting...

  • Newbie
  • Dear fellow Spotify users, Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom...
  • Erika
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Can't play

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

  • Newbie
  • Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada
  • MartinStoichkov
  • Community Legend
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Ayudaa cn el plan familiar

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio... como hago para ver el domicilio exacto q tengo e...

  • Newbie
  • Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio....
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Issues with 4G

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and most of the time I am on 4G i'm listening to saved...

  • Casual Listener
  • I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and...
  • Joe
  • Community Legend
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

Solved!! Playlist order reversed

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM. I listen to this playlist newest to oldest but I can't get it to switch back....

  • Roadie
  • Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM.    I listen to...
  • Joe
  • Community Legend
  • 1765 Views
  • 1 replies
  • 0 likes
  • 1765 Views
  • 1 replies
  • 0 likes

Superuser Contribution How automatically delete played songs from playlist?

Hello,I would like to know if it is possible that a played song get delete from a playlist, so I don't have to hear it twice.Thanks, Carlos

  • Casual Listener
  • Hello, I would like to know if it is possible that a played song get delete from a playlist, so I don't have to hear it twice. Thanks, Carlos
  • carlos86
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wheres my music going?

My songs become unsaved after awhile even though I saved them to be able to play offline.

  • Newbie
  • My songs become unsaved after awhile even though I saved them to be able to play offline.
  • Erika
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desaparecen canciones de mi lista de Favoritos.

Las canciones que me gustan las guardo en "Favoritos" , tengo activada la función de descarga de las canciones que están en esa categoría pero continuamente me ha sucedido que desaparecen canciones de la lista. Estas canciones aún están en Spotify y ...

  • Casual Listener
  • Las canciones que me gustan las guardo en "Favoritos" , tengo activada la función de descarga de las canciones que están en esa categoría pero continuamente me ha sucedido que desaparecen canciones d...
  • Erika
  • Roadie
  • 4951 Views
  • 1 replies
  • 1 likes
  • 4951 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs deleted

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that?I'm not entirely sure if it's cause of the update, but I updated the...

  • Regular
  • Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that? I'm not entir...
  • Erika
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

premium account

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

  • Casual Listener
  • hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

All my music is gone

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall it. After I did, and logged back into my account an...

  • Casual Listener
  • I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall ...
  • Saneht
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes