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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42210 Views
  • 65 replies
  • 25 likes
  • 42210 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877884 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877884 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26331 Views
  • 4 replies
  • 0 likes
  • 26331 Views
  • 4 replies
  • 0 likes

playing spotify on Samsung s8 via airplay receiver and bmw car

hi there,I had an iphone 6 and recently upgraded to samsung s8. on the iphone i could easily play music at home via airply to my stereo and in the car as it was integrated.now..im having issues connecting to my stereo as airply doesnt work with samsu...

  • Newbie
  • hi there, I had an iphone 6 and recently upgraded to samsung s8. on the iphone i could easily play music at home via airply to my stereo and in the car as it was integrated. now..im having issues c...
  • 922 Views
  • 0 replies
  • 0 likes
  • 922 Views
  • 0 replies
  • 0 likes

Imported music never shows on my songs list

Hi, I've been having trouble with the Android importing feature for a while now. I have a few local folks for songs that aren't available on the app, and I've tried to import them several times, but they never show up on my "imported music" list. I g...

  • Casual Listener
  • Hi, I've been having trouble with the Android importing feature for a while now. I have a few local folks for songs that aren't available on the app, and I've tried to import them several times, but ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

spotify aux to car stereo

Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops .I have tryed this on WiFi/3g/4g , therefore its not a connection issueI have changed aux cable to a new one , still the problem occurs...

  • Casual Listener
  • Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops . I have tryed this on WiFi/3g/4g , therefore its not a connection issue I hav...
  • ellboo123
  • Newbie
  • 6245 Views
  • 8 replies
  • 2 likes
  • 6245 Views
  • 8 replies
  • 2 likes

Superuser Contribution Lockscreen notification killing battery on Nougat

Hello, I wasn't able to find a topic similar or related to this. I'm using Nougat on a Huawei P9 and the lockscreen notification keeps turning the screen on everytime a song is played or changed when playing music on my computer. Basically, if Spotif...

  • Casual Listener
  • Hello, I wasn't able to find a topic similar or related to this.   I'm using Nougat on a Huawei P9 and the lockscreen notification keeps turning the screen on everytime a song is played o...
  • timmy2k
  • Regular
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Spotify Doesn't work in my home wifi

So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone off and after a few minutes i put it On and nothing ...

  • Casual Listener
  • So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone o...
  • Megamixx313
  • Newbie
  • 1332 Views
  • 5 replies
  • 1 likes
  • 1332 Views
  • 5 replies
  • 1 likes

Solved!! Cant login

Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Austria even though I currently live in Bosnia and Her...

  • Newbie
  • Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Aus...
  • lubos
  • Roadie
  • 1253 Views
  • 4 replies
  • 0 likes
  • 1253 Views
  • 4 replies
  • 0 likes

Music thats not on spotify

Hey spotifySo I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtracks onto spotify at all

  • Casual Listener
  • Hey spotify So I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtrac...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Looking for a song

Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed. Is there a way to find out what songs I've recently listened t...

  • Newbie
  • Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed....
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Spotify randomly goes silent

I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to next song, the audio mutes, but the player keeps going forward. I have to...

  • Casual Listener
  • I'm a premium user.  I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem.   Sometimes, when the player goes to ne...
  • Screwyouspotish
  • Regular
  • 2424 Views
  • 5 replies
  • 0 likes
  • 2424 Views
  • 5 replies
  • 0 likes

Better Product

While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu loads. Maybe it times out and you try again. Will it ...

  • Newbie
  • While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu lo...
  • musicwoop
  • Music Fan
  • 214 Views
  • 1 replies
  • 1 likes
  • Android
  • 214 Views
  • 1 replies
  • 1 likes

Removed Spotify App which had 6gb of data - Now that space is still not available

Hi, My Spotify App had 6gb of downloaded music on my phone - so in attempt to free up that space, I deleted the Spotify App. However, this has not freed up any space, and now I can't find any way to delete the 6gb worth of files from my phone. I then...

  • Newbie
  • Hi,   My Spotify App had 6gb of downloaded music on my phone - so in attempt to free up that space, I deleted the Spotify App.   However, this has not freed up any space, and now I can'...
  • Joe
  • Community Legend
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Solved!! Family share

My Spotify premium us on my iPad. I wanted it on my android phone so I invited myself using my Gmail account. It worked great for about a month. Now I'm getting emails saying it can't verify I live at the same address even though I put in the exact s...

  • Newbie
  • My Spotify premium us on my iPad. I wanted it on my android phone so I invited myself using my Gmail account.  It worked great for about a month. Now I'm getting emails saying it can't verify I ...
  • Robert_W
  • Community Legend
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

How do I load the Spotify app on an Android phone without enabling in app purchases?

I have Spotify Premium for Family. I want to load the app on my kids' phones without permission for in app purchases, but the Android App Store requires permission for in app purchases. Are my kids out of luck, or is there another way to load the app...

  • Newbie
  • I have Spotify Premium for Family.  I want to load the app on my kids' phones without permission for in app purchases, but the Android App Store requires permission for in app purchases.  A...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play in straight order

Hi. I'm trying to listen to albums and playlists in straight order, with no success (Android 7, Spotify v 8.4.0.539 armV7). It was possible until last week. What happened? I subscribed to Premium exactly to be able to play in straight order.

  • Casual Listener
  • Hi. I'm trying to listen to albums and playlists in straight order, with no success (Android 7, Spotify v 8.4.0.539 armV7). It was possible until last week. What happened? I subscribed to Premium exa...
  • Msoaresds
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Solved!! Local Files sync - Error

Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did not sync. I have already done all the procedures to reinstal...

  • Casual Listener
  • Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did no...
  • Joe
  • Community Legend
  • 1068 Views
  • 3 replies
  • 0 likes
  • 1068 Views
  • 3 replies
  • 0 likes

Songs are downloaded, but artists aren't in library

I have 2K or more songs downloaded from the past year or so that I've had Spotify Premium. With an update months ago, they all disappeared. Then they came back. I re-downloaded them and now, only certain artists are in my library under Artists. No ma...

  • Newbie
  • I have 2K or more songs downloaded from the past year or so that I've had Spotify Premium. With an update months ago, they all disappeared. Then they came back. I re-downloaded them and now, only cer...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! local files uploaded in spotify of PC not available in android spotify

Hi there.I have added some local songs toa playlist in spotify in my PC. The songs are not available in Android spotify. they are all faded out. any help?

  • Newbie
  • Hi there. I have added some local songs toa playlist in spotify in my PC. The songs are not available in Android spotify. they are all faded out. any help?
  • Joe
  • Community Legend
  • 998 Views
  • 5 replies
  • 0 likes
  • 998 Views
  • 5 replies
  • 0 likes

Music stops playing about 15 minutes later

Hello, I got a serious problem with spotify for android. After about 15 minutes, the music stops with no reason and I don't know what to do to fix it. Does anybody got any idea to help me ?

  • Casual Listener
  • Hello,   I got a serious problem with spotify for android. After about 15 minutes, the music stops with no reason and I don't know what to do to fix it. Does anybody got any idea to help me ?
  • stancornelis
  • Newbie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Playlists and Queues

With my playlists (500+ songs each) when I select one and scroll down even half way and pick a song my queue stays the same and the next song is always the song at the top of the list and my queue only plays the same 30 songs and not the full 500. Ev...

  • Newbie
  • With my playlists (500+ songs each) when I select one and scroll down even half way and pick a song my queue stays the same and the next song is always the song at the top of the list and my queue on...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Random songs have been removed from my library

Several hundred songs have disappeared from my saved music library. They appear to be removed randomly. As I was listening this morning at about 3am EST, I noticed that my music was not playing in the correct order anymore (as I was playing recently ...

  • Newbie
  • Several hundred songs have disappeared from my saved music library. They appear to be removed randomly. As I was listening this morning at about 3am EST, I noticed that my music was not playing in th...
  • EthanS1
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes