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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1043 Views
  • 0 replies
  • 4 likes

Playlist shows as "loading" and unable to open,edit,delete etc

Dear,Due to a lack of direct support from Spotify I'll try it here.For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avondspits" playlist from Spotify Netherlands which I followe...

  • Casual Listener
  • Dear, Due to a lack of direct support from Spotify I'll try it here. For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avonds...
  • Joe
  • Community Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Music randomly stopping

I'm having an issue that has really been bothering me and it has been happening on all the phones that I have had it installed on lately and is really starting to upset me. Anyway, I currently have a Samsung Galaxy S6 Edge and it's doing it on here a...

  • Casual Listener
  • I'm having an issue that has really been bothering me and it has been happening on all the phones that I have had it installed on lately and is really starting to upset me.  Anyway, I currently ...
  • jaibie
  • Newbie
  • 733 Views
  • 6 replies
  • 1 likes
  • 733 Views
  • 6 replies
  • 1 likes

Spotify very slow to load on Android Nougat

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press on a song several times for it to play, sometimes wi...

  • Newbie
  • Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press o...
  • 380 Views
  • 0 replies
  • 5 likes
  • 380 Views
  • 0 replies
  • 5 likes

Los Albumes aparecen ordenados por el nombre del Artista

Hola a todos, A ver si alguien me puede ayudar, por favor. Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el nombre del artista en lugar de por el mombre del album. Por qué sucede ...

  • Regular
  • Hola a todos,   A ver si alguien me puede ayudar, por favor.   Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el no...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Archivos locales de música.

Hola! ¿Porque en algunos dispositivos Android si está disponible la opción de reproducir archivos locales de música y en otros no?

  • Casual Listener
  • Hola! ¿Porque en algunos dispositivos Android si está disponible la opción de reproducir archivos locales de música y en otros no?
  • David_09
  • Roadie
  • 1918 Views
  • 7 replies
  • 0 likes
  • 1918 Views
  • 7 replies
  • 0 likes

Downloads werden gelöscht

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

  • Newbie
  • Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Plan familiar

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

  • Newbie
  • Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

I can't change the audio quality setting to extreme

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

  • Newbie
  • I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.
  • 469 Views
  • 0 replies
  • 1 likes
  • 469 Views
  • 0 replies
  • 1 likes

Ad froze on android

Two issues with your ads the new one that opens with music and says click here for thirty minutes of free music then plays music and comes back saying no really click here for 30min of ad free music, never works. Also this has happened for a while bu...

  • Newbie
  • Two issues with your ads the new one that opens with music and says click here for thirty minutes of free music then plays music and comes back saying no really click here for 30min of ad free music,...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Playing by itself

My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.

  • Newbie
  • My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Transferring music from sd card to spotify

Hey i just got spotify but there are a few song covers in my sd card i want to transfer to spotify how exactly do i do that

  • Newbie
  • Hey i just got spotify but there are a few song covers in my sd card i want to transfer to spotify how exactly do i do that
  • Joe
  • Community Legend
  • 3818 Views
  • 2 replies
  • 0 likes
  • 3818 Views
  • 2 replies
  • 0 likes

Superuser Contribution Latest version doesn't let me save my music to sd card

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

  • Newbie
  • This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!
  • niederrheinr
  • Newbie
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

How to make a playlist

This probably sounds silly, but I download Spotify on my wife's Samsung Galaxy and I can't for the life of me figure out how to make a playlist on it. I have no issue at all on my iPhone. She doesn't have near the options I do on the bottom of my scr...

  • Casual Listener
  • This probably sounds silly, but I download Spotify on my wife's Samsung Galaxy and I can't for the life of me figure out how to make a playlist on it. I have no issue at all on my iPhone. She doesn't...
  • mmccalla1
  • Casual Listener
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Why are my daily mix lists suddenly for premium only?

So this morning I was listening to one of my daily mixes with no issues and I shortly switched to Disney music for my daughter and when I went to try to play my daily mix again I was not allowed. There is no longer an option to shuffle the list I can...

  • Newbie
  • So this morning I was listening to one of my daily mixes with no issues and I shortly switched to Disney music for my daughter and when I went to try to play my daily mix again I was not allowed. The...
  • 824 Views
  • 0 replies
  • 0 likes
  • 824 Views
  • 0 replies
  • 0 likes

Very spotty performance with Ford Sync

This has been brought up in the past, but there have been many updates since those last posts. My ford sync is syncing with spotify maybe 30% of the time. I can't find a rhyme nor reason why it is doing this. I've tried all the usual phone stuff (reb...

  • Casual Listener
  • This has been brought up in the past, but there have been many updates since those last posts. My ford sync is syncing with spotify maybe 30% of the time. I can't find a rhyme nor reason why it is do...
  • 256 Views
  • 0 replies
  • 1 likes
  • 256 Views
  • 0 replies
  • 1 likes

Unable to remove a song from the playlist

When i am listening to a song from a playlist and click on the 3 dots. I never get the option to remove from playlist. I am forced to go to the playlist and scroll through the playlist and find the song playing and then remove the song manually...

  • Visitor
  • When i am listening to a song from a playlist and click on the 3 dots. I never get the option to remove from playlist. I am forced to go to the playlist and scroll through the playlist and find the s...
  • user-removed
  • Not applicable
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Nothing will play

Whenever I try to play a song on my tablet, it either says that it's a premium feature, or won't let me click it. Shuffle play as well. I've uninstalled and reinstalled the app, cleared the cache, logged in and out. And I'm not sure what else to do. ...

  • Newbie
  • Whenever I try to play a song on my tablet, it either says that it's a premium feature, or won't let me click it. Shuffle play as well. I've uninstalled and reinstalled the app, cleared the cache, lo...
  • u_alatalo
  • Regular
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Missing album covers when offline

I am missing album covers when only using mobile Internet o my huawei p9. But when using wifi the covers are shown, Why? And yes i want spotify to only use WiFi and the album are downloaded.

  • Gig Goer
  • I am missing album covers when only using mobile Internet o my huawei p9. But when using wifi the covers are shown, Why? And yes i want spotify to only use WiFi and the album are downloaded.
  • klauzer
  • Gig Goer
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Solved!! Play through folder playlist

Why is it that I cannot play a folder that groups multiple play list on my Andorid device? I can play the folder on the PC and iOS apps.

  • Gig Goer
  • Why is it that I cannot play a folder that groups multiple play list on my Andorid device?  I can play the folder on the PC and iOS apps.
  • ruipgv
  • Music Fan
  • 811 Views
  • 3 replies
  • 0 likes
  • 811 Views
  • 3 replies
  • 0 likes