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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111470 Views

26 replies

3 likes

  • 111470 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224260 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224260 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581544 Views

79 replies

3 likes

  • 581544 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478718 Views

577 replies

40 likes

Account
Free
  • 478718 Views
  • 577 replies
  • 40 likes

Offline Music appears to save to SD card, but doesn't

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the blue, my App Manager started showing that all the O...

Newbie

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the ...

Joe

Community Legend

3155 Views

5 replies

1 likes

Android
offline data
sd card
sd card troubleshooting
SD-card
storage
Storage on sd card
Troubleshooting
  • 3155 Views
  • 5 replies
  • 1 likes

BUG Resuming player when call ends

I'm experiencing this bug on Huawei P10 Lite.- I have Spotify opened but stopped- I make or receive a tel call- When call ends Spotify starts playing also if it was stopped.This is a recent problem after last update, before it everything works proper...

Casual Listener

I'm experiencing this bug on Huawei P10 Lite. - I have Spotify opened but stopped - I make or receive a tel call - When call ends Spotify starts playing also if it was stopped. This is a recent...

Scary-busey

Newbie

989 Views

4 replies

0 likes

  • 989 Views
  • 4 replies
  • 0 likes

Solved!! Android - Rename Device

Hi there, I have just had Spotify connect enabled (great feature) but now am having problems locating the correct device to start playback on. In the connect screen the the Model number is shown not the device name set in the Android > Settings > Abo...

Casual Listener

Hi there, I have just had Spotify connect enabled (great feature) but now am having problems locating the correct device to start playback on.   In the connect screen the the Model number is...

Xenophore

Newbie

41663 Views

13 replies

14 likes

  • 41663 Views
  • 13 replies
  • 14 likes

Saving Music to SD Card

Just to help fellow listener, if you cant find the choose your storage option under setting, do not worry. Just download your favourite songs till u run out of internal storage space (your SD card storage must have more room than your internal), then...

Casual Listener

Just to help fellow listener, if you cant find the choose your storage option under setting, do not worry. Just download your favourite songs till u run out of internal storage space (your SD card st...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

My music isnt loading even when im connect to the internet

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this I might as well just go to Pandora. This is pull**...

Casual Listener

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this...

mitubishijohn

Casual Listener

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

It is not playing when I off the screen.

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem?(Reeder P10, Android 6.0)

Casual Listener

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem? (Reeder P10, Android 6.0)

Joe

Community Legend

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

Bluetooth + Equalizer not working

I have Motorola Moto X Play with android lollipop. I can't get any Equalizer app to work properly with Spotify while using my bluetooth headphones. I have tried almost every equlalizer app that are available on Google play store! Most of them do abso...

Casual Listener

I have Motorola Moto X Play with android lollipop.   I can't get any Equalizer app to work properly with Spotify while using my bluetooth headphones. I have tried almost every equlalizer app t...

rixirootm

Music Fan

22724 Views

6 replies

0 likes

  • 22724 Views
  • 6 replies
  • 0 likes

Solved!! BUG: Mysterious "Loading..." Playlist on Top of List

Just updated to version 0.5.0.1247.g94a8231b on my VZW Galaxy Nexus and Asus TF300 after using the beta on both devices without issue. Now I am seeing a mysterious "Loading..." playlist on the top of my list. All of my actual playlists load fine and ...

Casual Listener

Just updated to version 0.5.0.1247.g94a8231b on my VZW Galaxy Nexus and Asus TF300 after using the beta on both devices without issue. Now I am seeing a mysterious "Loading..." playlist on ...

Joe

Community Legend

2480 Views

6 replies

0 likes

  • 2480 Views
  • 6 replies
  • 0 likes

Can´t Find SD option to save offline music

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Casual Listener

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Guigui92130

Newbie

946 Views

4 replies

0 likes

sd card
  • 946 Views
  • 4 replies
  • 0 likes

Superuser Contribution Luluherrera

Me pasa algo con mi spotify cuando lo estoy escuchando y cuabdo se acaba ña cancion no continuan las siguientes, antes nunca me pasaba y ahora es muy frecuente

Casual Listener

Me pasa algo con mi spotify cuando lo estoy escuchando y cuabdo se acaba ña cancion no continuan las siguientes, antes nunca me pasaba y ahora es muy frecuente

user-removed

Not applicable

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Axon 7 issue with spotify

Hello,I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app is closed, could someone please help with this.

Newbie

Hello, I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app i...

user-removed

Not applicable

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Battery drain on phone when listening on laptop application

So this is a bit odd. When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's completely obliterating my mobile battery life while the phone is...

Newbie

So this is a bit odd.   When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's compl...

1147 Views

0 replies

6 likes

  • 1147 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Mixtape

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone?Thx

Casual Listener

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone? Thx

user-removed

Not applicable

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on an Ad

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

Newbie

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

user-removed

Not applicable

489 Views

1 replies

1 likes

  • 489 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is extremely laggy on Huawei P8 Lite

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't stop, as if the whole system freezes. It takes aroun...

Regular

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't s...

user-removed

Not applicable

1276 Views

1 replies

0 likes

  • 1276 Views
  • 1 replies
  • 0 likes

"Shuffle Play" only on Premium?

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my phone, android, at the top of the album or playlist ...

Newbie

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my p...

user-removed

Not applicable

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

Musicas que não tocam

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perfeitamente, quando ele passa para a seguinte ele toc...

Newbie

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perf...

2283 Views

0 replies

0 likes

  • 2283 Views
  • 0 replies
  • 0 likes

Superuser Contribution accidentally eliminated a song

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a way to see the chronology, help!

Newbie

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a...

user-removed

Not applicable

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

still offline

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

Casual Listener

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

Sonnopesante

Newbie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes