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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5895 Views

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trouble streaming to chromecast from phone?

Ive been trying to steaming spotify to my chromecast on the tv downstairs, but occassionally the option to select the cromecast is greyed out, when other people are watching the tv and not actually using the chromecast the option to stream is there. ...

Casual Listener

Ive been trying to steaming spotify to my chromecast on the tv downstairs, but occassionally the option to select the cromecast is greyed out, when other people are watching the tv and not actually u...

309 Views

0 replies

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Music dips and sounds poor whilst on call

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly. However, when I do, the background noise coming from the other end makes the music dip in volume and it gets really jittery and it just sounds really bad. It on...

Newbie

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly.  However, when I do, the background noise coming from the other end makes the music dip in volume a...

296 Views

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Solved!! Premium or no premiun

Hello everyoneSorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!! I have a playlist that I am quite proud of, and have managed to connect my...

Casual Listener

Hello everyone Sorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!!   I have a pla...

Jacob

Community Legend

817 Views

3 replies

0 likes

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Sound quality

While puttingmy earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

Newbie

While putting my earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

275 Views

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Extras drop down list jumps to the left

Build: 8.1.0 betaSteps:1. Navigate to any album2. Tap Download3. Tap Extras button (3 dots in the right upper corner)Result: with next screen update (downloading status) Extras drop down list jumps to the left side of the screen

Newbie

Build: 8.1.0 beta Steps: 1. Navigate to any album 2. Tap Download 3. Tap Extras button (3 dots in the right upper corner) Result: with next screen update (downloading status) Extras drop down li...

204 Views

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Cannot find Spotify Connect devices

The latest stable version of Spotify client for Android does not see my AV receiver anymore. It can see other Spotify clients for Android though. It works fine with older versions of the client, so I think there might a bug. I have two Android device...

Casual Listener

The latest stable version of Spotify client for Android does not see my AV receiver anymore. It can see other Spotify clients for Android though.   It works fine with older versions of the cli...

daemonxy

Casual Listener

613 Views

1 replies

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Distorted playback static sound

I am experiencing distorted playback & static sound on the spotfy app. My device is onkyo dp-x1 and great headphones, I am sure Its the app's problem,because when I use the onkyo player, the distorted playback & static sound disappers. Any advice on ...

Casual Listener

I am experiencing distorted playback & static sound on the spotfy app. My device is onkyo dp-x1 and great headphones, I am sure Its the app's problem,because when I use the onkyo player, the...

jaccc

Casual Listener

2376 Views

3 replies

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Issue with Android tablets

I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent. Unpair the speaker and the issue stops with spoti...

Newbie

I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent...

215 Views

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30 day trial??

So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days

Casual Listener

So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days 😡😡

Joe

Community Legend

418 Views

3 replies

0 likes

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Featuring artists not showing up in albums

After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, I go to the album and it just shows the album artis...

Regular

After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, ...

3805 Views

0 replies

9 likes

Featuring artists
my library
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Featuring artists not showing in albums

After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, I go to the album and it just shows the album artis...

Newbie

After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, ...

454 Views

0 replies

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Constant ads

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen ad-free. I don't. When I tried to contact customer...

Newbie

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen...

chloe_evernham

Music Fan

495 Views

1 replies

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Solved!! Can't delete local song from playlist

Cannot delete a song from my playlist on my android phone. Song is grayed out and cannot interact with it. Already deleted cache and uninstalled - reinstalled app. On my PC the song doesn't appear. It was a local file.

Casual Listener

Cannot delete a song from my playlist on my android phone. Song is grayed out and  cannot interact with it. Already deleted cache and uninstalled - reinstalled app.  On my PC the song does...

jnpablo

Casual Listener

1266 Views

3 replies

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Music Decreases When I open other apps especially games

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the music turn up again. How do I avoid this?

Casual Listener

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the musi...

Joe

Community Legend

39393 Views

3 replies

1 likes

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Hilfe auf deutsch für android

Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht und wieder gedownloadet aber nichts funktioniert. Bi...

Newbie

Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht u...

Maxim

Spotify Star

1737 Views

1 replies

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Solved!! Downloads

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical

Regular

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical 

Sevenbells

Regular

664 Views

6 replies

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Download limit

Why can I only download 2923 songs on my phone not 3333

Regular

Why can I only download 2923 songs on my phone not 3333

Joe

Community Legend

368 Views

1 replies

0 likes

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Song wont play

Here's the scoop. Can't play my downloaded songs on new phone.Samsung galaxy 5 note.tried uninstall/reinstall. Have premium but it's not recognized? Any ideas

Casual Listener

Here's the scoop. Can't play my downloaded songs on new phone.Samsung galaxy 5 note.tried uninstall/reinstall. Have premium but it's not recognized? Any ideas

Ibonsall14

Gig Goer

293 Views

1 replies

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Podcast "Fest und Flauschig" nicht verfügbar

Hallo, wie ich feststellen musste ist der Podcast "Fest und Flauschig" weder über die Spotify-Software selbst, noch über den Webplayer abspielbar. Es wurde darauf hingewiesen, dass er zumindest über die Android-App verfügbar wäre. Trotz dieses Hinwei...

Newbie

Hallo,   wie ich feststellen musste ist der Podcast "Fest und Flauschig" weder über die Spotify-Software selbst, noch über den Webplayer abspielbar. Es wurde darauf hingewiesen, dass er zumind...

chr0max

Casual Listener

1264 Views

1 replies

0 likes

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