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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1040 Views
  • 0 replies
  • 4 likes

Superuser Contribution eliminating sudden all songs

Hello, I am writing because I have problems with Spotify.I have an honor 8 and 2 months I completely blocks the application, close to task manager and when I opened the application, all saved music was canceled. You have a solution? thank you

  • Casual Listener
  • Hello, I am writing because I have problems with Spotify. I have an honor 8 and 2 months I completely blocks the application, close to task manager and when I opened the application, all saved music...
  • Andrix13
  • Newbie
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Spotify stops in the middle of a song.

Hello App,Spotify was working fine before the most recent updates. I have a Samsung galaxy s6 phone. Now it stops in the middle of a song. I've tried to uninstall and reinstall. I've tried to uninstall some other apps. Ialso tried to take out gapless...

  • Gig Goer
  • Hello App, Spotify was working fine before the most recent updates. I have a Samsung galaxy s6 phone. Now it stops in the middle of a song. I've tried to uninstall and reinstall. I've tried to uni...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Why is every song greyed out?

So this problem began right after my 1 week primium trial. When the trial ended, every playlist, song, and album got greyed out on my andriod, but no songs are greyed out on my computer. On my andriod I can't choose songs I want to listen to from a p...

  • Newbie
  • So this problem began right after my 1 week primium trial. When the trial ended, every playlist, song, and album got greyed out on my andriod, but no songs are greyed out on my computer. On my andrio...
  • Hubo
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution No guarda la música en la sd

Necesito ayudas por favor. Tengo configurado que utilice la sd para descargar las canciones, sin embargo todo lo descargado se va a la memoria de mi teléfono. Lo se porque veo los detalles en ajustes y se me disminuye la memoria disponible del teléfo...

  • Newbie
  • Necesito ayudas por favor. Tengo configurado que utilice la sd para descargar las canciones, sin embargo todo lo descargado se va a la memoria de mi teléfono. Lo se porque veo los detalles en ajustes...
  • Erika
  • Roadie
  • 11254 Views
  • 9 replies
  • 0 likes
  • 11254 Views
  • 9 replies
  • 0 likes

Can't see chromecast audio in devices list on spotify android app

I suddenly can't send music from Spotify app to my chromecast audio anymore. Worked a few weeks ago. My chromecast is setup correctly and works in other apps, and in Google Cast app it says ready to cast. Spotiy app version is 5.6.0.701 on a OnePlus ...

  • Casual Listener
  • I suddenly can't send music from Spotify app to my chromecast audio anymore. Worked a few weeks ago. My chromecast is setup correctly and works in other apps, and in Google Cast app it says ready to ...
  • sawier
  • Casual Listener
  • 872 Views
  • 1 replies
  • 2 likes
  • chromecast audio
  • 872 Views
  • 1 replies
  • 2 likes

[android] update widget

When Spotify update one new version for widget on Android ?I used "ubiquity music" because more big but sometimes the widget bug, please update the widget

  • Regular
  • When Spotify update one new version for widget on Android ? I used "ubiquity music" because more big but sometimes the widget bug, please update the widget
  • 553 Views
  • 0 replies
  • 0 likes
  • Android
    Update
    Widget
  • 553 Views
  • 0 replies
  • 0 likes

Superuser Contribution Radio startet automatisch

Hey,Ich höre sehr viele Hörspiele über Spotify - auch zum Einschlafen.Seit einiger Zeit startet nun, wenn ein Hörspiel eigtl beendet ist, das "Album-Radio" - das will ich aber nicht. Hat jemand einen Tipp, wie man das ausstellen kann?Denn sonst läuft...

  • Casual Listener
  • Hey, Ich höre sehr viele Hörspiele über Spotify - auch zum Einschlafen. Seit einiger Zeit startet nun, wenn ein Hörspiel eigtl beendet ist, das "Album-Radio" - das will ich aber nicht. Hat jemand e...
  • oivlis111
  • Newbie
  • 12109 Views
  • 12 replies
  • 1 likes
  • 12109 Views
  • 12 replies
  • 1 likes

Superuser Contribution Cant properly share on Twitter

Hello, first of all, sorry if you don't understand something, as english is not my native language. So, everything was going fine, one day I just deactivated my twitter account for a week or so, then reactivated it, now Spotify is not listed in the a...

  • Casual Listener
  • Hello, first of all, sorry if you don't understand something, as english is not my native language.   So, everything was going fine, one day I just deactivated my twitter account for a week or...
  • geppinger
  • Newbie
  • 549 Views
  • 3 replies
  • 0 likes
  • 549 Views
  • 3 replies
  • 0 likes

Daily Mix loses variety of genres over time

When the Daily Mixes first showed up, they were great, each one carrying a different type of music, roughly correlating with different decades. In different moods I'd want to listen to different mixes.Since then, I've found different Mixes seem to be...

  • Gig Goer
  • When the Daily Mixes first showed up, they were great, each one carrying a different type of music, roughly correlating with different decades.  In different moods I'd want to listen to differen...
  • 771 Views
  • 0 replies
  • 4 likes
  • 771 Views
  • 0 replies
  • 4 likes

EQ

Não consigo abrir o equalizador no meu Android. Tentei desinstalar e instalar de novo o app mas não funcionou. O que poderia ser, e queria poder acessar ele novamente. Desde já agradeço.

  • Newbie
  • Não consigo abrir o equalizador no meu Android. Tentei desinstalar e instalar de novo o app mas não funcionou. O que poderia ser, e queria poder acessar ele novamente. Desde já agradeço.
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Music isn't downloading

I created a playlist the other day with a little over a thousand songs and set it to be available offline. About an 8th of the songs have already been dowloaded from previous playlists that I have available offline. Only now, it won't dowload the res...

  • Casual Listener
  • I created a playlist the other day with a little over a thousand songs and set it to be available offline. About an 8th of the songs have already been dowloaded from previous playlists that I have av...
  • Arkon_Raavus21
  • Casual Listener
  • 14639 Views
  • 3 replies
  • 1 likes
  • 14639 Views
  • 3 replies
  • 1 likes

Solved!! Lost local file retrieval

Hey,So I synced some local files to a playlist on my computer. Then using the wifi synced the playlist to my phone. Somewhere along the way the local files on my computer have been deleted and spotify can't play any of the songs through the desktop p...

  • Newbie
  • Hey, So I synced some local files to a playlist on my computer. Then using the wifi synced the playlist to my phone. Somewhere along the way the local files on my computer have been deleted and spot...
  • Deborahknutson5
  • Newbie
  • 3442 Views
  • 2 replies
  • 0 likes
  • 3442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify constantly erasing music

As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted from my sd card. It now happened more than 10 times, f...

  • Newbie
  • As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted fro...
  • Erika
  • Roadie
  • 1006 Views
  • 1 replies
  • 0 likes
  • 1006 Views
  • 1 replies
  • 0 likes

Solved!! How to save the playlist on the microSD card?

Hello guys, I'm new with the spotify premium and I was trying to download my playlist into my cell (LG Prime II) but I can only save it in the internal memory, which sux since I only have 4GB.I tried to move it to my 64GB microSD card but I couldn't ...

  • Casual Listener
  • Hello guys,   I'm new with the spotify premium and I was trying to download my playlist into my cell (LG Prime II) but I can only save it in the internal memory, which sux since I only have 4G...
  • TadeoZapata
  • Newbie
  • 4923 Views
  • 4 replies
  • 0 likes
  • 4923 Views
  • 4 replies
  • 0 likes

Android Local Music

I have a ton of local music saved on my Samsung Galaxy S7 that I want to be able to access through Spotify so I don't have to switch between music players for every song. All of the solutions I've read include using a desktop to help which I dont cur...

  • Newbie
  • I have a ton of local music saved on my Samsung Galaxy S7 that I want to be able to access through Spotify so I don't have to switch between music players for every song. All of the solutions I've re...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wont download over wifi

Evertime I try to download over wifi, it never does and says go to settings to download over cellular.

  • Casual Listener
  • Evertime I try to download over wifi, it never does and says go to settings to download over cellular.
  • Erika
  • Roadie
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

After every song plays it stops

Every time I'm trying to listen to music the app on my phone doesn't continue to the next song automatically.A song would finish and then silence. I have to go into the app and press the pause button then play again to start the music again. It becom...

  • Newbie
  • Every time I'm trying to listen to music the app on my phone doesn't continue to the next song automatically. A song would finish and then silence. I have to go into the app and press the pause butt...
  • Nidocon
  • Casual Listener
  • 3908 Views
  • 1 replies
  • 1 likes
  • 3908 Views
  • 1 replies
  • 1 likes

Downloading problems

Hi,All my songs on my phone and probably on the app in general keep on re-downloading themselves. I have limited internet connection, but do have spotify premium and now my phone is downloading over 1000 songs. Why is this and how do i make it stop? ...

  • Newbie
  • Hi, All my songs on my phone and probably on the app in general keep on re-downloading themselves. I have limited internet connection, but do have spotify premium and now my phone is downloading ove...
  • Joe
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Spotify song language difference on laptop and mobile

I have recently started using spotify, and was adding songs when I cam across a bug or something of that sorts. There is a band named One Ok Rock and they just recently released their new album, where there is a version where some songs are in japane...

  • Casual Listener
  • I have recently started using spotify, and was adding songs when I cam across a bug or something of that sorts. There is a band named One Ok Rock and they just recently released their new album, wher...
  • jnorris170
  • Community Legend
  • 915 Views
  • 1 replies
  • 0 likes
  • 915 Views
  • 1 replies
  • 0 likes

No space left in storage

Hi,I've got a wileyfox swift 2 plus phone. Runs android 7.1.1. 30 gig internal storage and I also formatted a 60gig card to work as part of the system. So the card can only work with this phone. Although I have e a lot of empty space in both card and...

  • Newbie
  • Hi, I've got a wileyfox swift 2 plus phone. Runs android 7.1.1. 30 gig internal storage and I also formatted a 60gig card to work as part of the system. So the card can only work with this phone. ...
  • Joe
  • Community Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes