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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6302 Views

0 replies

7 likes

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Opção de armazenamento no SD Card sumiu

Não consigo achar a opção pra armazenamento no cartão SD

Newbie

Não consigo achar a opção pra armazenamento no cartão SD

912 Views

0 replies

4 likes

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  • 4 likes

Changing to Family

Hello,I Wanted to Change my Subscription from the normal One to Family. I am using Spotify on Android but can t find it in the Options where to Change it.Thanks for your Help!

Newbie

Hello, I Wanted to Change my Subscription from the normal One to Family. I am using Spotify on Android but can t find it in the Options where to Change it. Thanks for your Help!

MattSuda

Spotify Star

282 Views

1 replies

0 likes

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Hörbücher über Android im Auto anhören

Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen. Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann diese von vorne bis zum Ende durchhören kann? In welcher For...

Casual Listener

Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen.   Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann ...

Tom2012Sab

Casual Listener

1205 Views

2 replies

0 likes

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Superuser Contribution Keeps loading

When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.

Visitor

When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.

ZullyB

Roadie

361 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Sound quality options greyed out

Hi,the sound quality options are greyed out on my KitKat Android phone. Also, many "Playback..." options are also greyed out. I'm a premium subscriber. Any ideas?

Casual Listener

Hi, the sound quality options are greyed out on my KitKat Android phone. Also, many "Playback..." options are also greyed out.   I'm a premium subscriber.   Any ideas?

MartinStoichkov

Community Legend

4088 Views

3 replies

0 likes

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  • 3 replies
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Can't remove songs from play queue

I downloaded the latest update today and since then I can't edit the queue at all. I can select songs, but the option to remove them is gone. I'm on the free version if it matters.

Casual Listener

I downloaded the latest update today and since then I can't edit the queue at all. I can select songs, but the option to remove them is gone. I'm on the free version if it matters. 

swisscheese62

Casual Listener

890 Views

2 replies

1 likes

  • 890 Views
  • 2 replies
  • 1 likes

Solved!! Can't change track in lockscreen

On Android 7 I can't change track within lockscreen mode. If I press next or previous track ask me to enter my lock password.

Visitor

On Android 7 I can't change track within lockscreen mode. If I press next or previous track ask me to enter my lock password.

MarkPedersen

Roadie

1431 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Changes Being Made to Spotify

I've noticed a large amount of feature changes in Spotify recently and would like to know if it's a glitch, bug or intentional move.My Spotify app now has no access to the Play Queue list, shuffle or repeat buttons. These were useful features when us...

Casual Listener

I've noticed a large amount of feature changes in Spotify recently and would like to know if it's a glitch, bug or intentional move. My Spotify app now has no access to the Play Queue list, shuffl...

Joe

Community Legend

957 Views

3 replies

0 likes

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Solved!! The offline mode isn't working

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs 5 ​​times but it doesn't work anyway. Today I have ...

Casual Listener

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs ...

Paul73

Casual Listener

10414 Views

4 replies

0 likes

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Playlist stops after every song. I have to open spotify then the sing starts

Well I descriped it below. After every song the music stops. I have a good internet connection and this problem starts a couple month ago. So after the song stops I have to open the spotify app. Then the sing immediatly starts to begin. Even I am on ...

Newbie

Well I descriped it below. After every song the music stops. I have a good internet connection and this problem starts a couple month ago. So after the song stops I have to open the spotify app. Then...

Joe

Community Legend

362 Views

2 replies

0 likes

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I didnt get my 30 days free trial on my first month of going premium

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I did. I payed February 21st 2017. if my trial reall...

Regular

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I...

Cjho08

Newbie

827 Views

4 replies

0 likes

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Downloading using cellular data

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Casual Listener

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Joe

Community Legend

1128 Views

6 replies

0 likes

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Solved!! Menu does not respond. Cannot "Add to Playlist", "Go to Artist", "Go to Album". Running Android 7.0

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists, or go to any artist.. This renders the app quite disfu...

Casual Listener

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists...

barkinginsanity

Casual Listener

1008 Views

6 replies

0 likes

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Downloaded Songs Issues

I have music downloaded and then I switch to offline mode. Shortly after it will remove the downloaded music so I can't play them offline. Why does this happen? It's very frustrating.

Newbie

I have music downloaded and then I switch to offline mode. Shortly after it will remove the downloaded music so I can't play them offline. Why does this happen? It's very frustrating.

lBlanco94

Regular

290 Views

1 replies

0 likes

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My Spotify app is paused when lock my phone

After the last Spotify update the app is paused in online mode... However, when I open the app the music is paying again... I tried reinstalling the app but this problem continues... My downloaded playlist can play continuously.

Newbie

After the last Spotify update the app is paused in online mode... However, when I open the app the music is paying again... I tried reinstalling the app but this problem continues... My downloaded pl...

Joe

Community Legend

327 Views

1 replies

0 likes

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Download 3g/4g

My spotify is not downloading by 4g even with a linked option

Newbie

My spotify is not downloading by 4g even with a linked option

Joe

Community Legend

737 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify crashes when scrolling down in artists.

Hey, I'm having a bit of a problem.Spotify crashes, but it happens when I scroll down in artists..On the screenshot you see bellow, you'll see Metallica. The "On Tour" section appears right after the "Related Artists" section, and as soon as "On Tour...

Casual Listener

Hey, I'm having a bit of a problem. Spotify crashes, but it happens when I scroll down in artists.. On the screenshot you see bellow, you'll see Metallica. The "On Tour" section appears right after...

CherryKi

Casual Listener

2169 Views

2 replies

0 likes

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Nexus 6p UI Broken

In the new UI update, a lot of the options aren't working. I can't add songs to playlist, go to full album, none of the track options work,not even save track (but the checkmark works). The update after that didn't fix it.Also track rearrangement wou...

Newbie

In the new UI update, a lot of the options aren't working. I can't add songs to playlist, go to full album, none of the track options work,not even save track (but the checkmark works). The update af...

318 Views

0 replies

0 likes

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Superuser Contribution La Musica se pausa

Estoy escuchando música y de la nada se para y no la puedo escuchar. Ya sea cuando bloqueo el teléfono o me salgo. Tengo spotify Premium.

Newbie

Estoy escuchando música y de la nada se para y no la puedo escuchar. Ya sea cuando bloqueo el teléfono o me salgo. Tengo spotify Premium.

DanielDreick

Newbie

85845 Views

12 replies

11 likes

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Smartwatch spotify issue

So Ive recently had problem with spotify and my smartwatch (motorola moto 360 1st gen). Sometimes the controls dont show up on my watch while music is still playing via the phone. Any other app works fine on the watch, all my messages are recieved bu...

Newbie

So Ive recently had problem with spotify and my smartwatch (motorola moto 360 1st gen). Sometimes the controls dont show up on my watch while music is still playing via the phone. Any other app works...

287 Views

0 replies

0 likes

  • 287 Views
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  • 0 likes