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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874115 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874115 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Language setting on Spotify differs from Android

My Xperia is set to Danish but the language on the Spotify app is running Malayan. How can I set the language to Danish in the App?

  • Newbie
  • My Xperia is set to Danish but the language on the Spotify app is running Malayan. How can I set the language to Danish in the App?
  • Joe
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Samsung Galaxy A5 spotify starts playing automatically

For some reason when playing music on my computer and pausing it for a longer time, it starts playing from my mobile device if spotify is turned on.

  • Newbie
  • For some reason when playing music on my computer and pausing it for a longer time, it starts playing from my mobile device if spotify is turned on.
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Spotify on Samsung S8 not updating track on lock screen

HeyI have two new issues on the Samsun S8 1) When Casting to Chromecast the artist details don't always update on the lock screen so I'm unable to forward a track etc.2) Then if I go into the phone to change a track in the Spotify app, it disconnects...

  • Newbie
  • Hey I have two new issues on the Samsun S8   1) When Casting to Chromecast the artist details don't always update on the lock screen so I'm unable to forward a track etc. 2) Then if I go int...
  • richf90
  • Newbie
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Play all playlist from a folder

Hi! In earlier versions I was able to play songs from all playlist I have sorted in a folder. This is now removed. Why? It is still there on my tablet and on the desktop. how can I get it back (in what version did you remove it so I can downgrade to ...

  • Music Fan
  • Hi! In earlier versions I was able to play songs from all playlist I have sorted in a folder. This is now removed. Why? It is still there on my tablet and on the desktop. how can I get it back (in wh...
  • Hugol0l
  • Music Fan
  • 401 Views
  • 2 replies
  • 1 likes
  • 401 Views
  • 2 replies
  • 1 likes

Solved!! Spotify does not rocognize my sd card

Help, my mobile (tplink neffos 5c) cannot recognize my sd card to migrate my offline mode songs. Just appears the phone memory two times.

  • Newbie
  • Help, my mobile (tplink neffos 5c) cannot recognize my sd card to migrate my offline mode songs. Just appears the phone memory two times.
  • MattSuda
  • Spotify Star
  • 6102 Views
  • 1 replies
  • 0 likes
  • 6102 Views
  • 1 replies
  • 0 likes

My spotify won't play songs

It keeps saying I need premium in order to shuffle play. **bleep**?

  • Newbie
  • It keeps saying I need premium in order to shuffle play. **bleep**?
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Artist Page Shuffle omits old albums, plays Popular 10 too often

I have a question. Does shuffle have a heavier bias toward more popular songs? Or am I just imagining it? I often put Regina Spektor's page on "Shuffle All". It seems like the tracks I get most are the more 'mainstream' or the albums' flagship songs....

  • Regular
  • I have a question. Does shuffle have a heavier bias toward more popular songs? Or am I just imagining it?   I often put Regina Spektor's page on "Shuffle All". It seems like the tracks I get m...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Stop Playing music of last album of Drake(?)

Hi, well i dont if im the only one, maybe it happens with other songs to you, but in my case is with Drake, i want to hear his last album and it starts play the songs good and then stop and all spotify frozen. Im premium, in my computer the same with...

  • Newbie
  • Hi, well i dont if im the only one, maybe it happens with other songs to you, but in my case is with Drake, i want to hear his last album and it starts play the songs good and then stop and all spoti...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Not working

When i start the app it always signs me out,and makes me redowload my muisic, and a few minutes later it happens again.

  • Newbie
  • When i start the app it always signs me out,and makes me redowload my muisic, and a few minutes later it happens again.
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Shuffle Trouble

Not sure if this is due to the size of my playlist (Current 2,773) It tends to stick to the top of the list. I found that sometimes it will be a bit more diverse if I choose a song further down the list bit maybe one out of three times. Anything I ca...

  • Newbie
  • Not sure if this is due to the size of my playlist (Current 2,773)  It tends to stick to the top of the list. I found that sometimes it will be a bit more diverse if I choose a song further down...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Superuser Contribution Deleted songs

Spotify deleted 400 of my 500 songs in 'songs'How can I get back my songs without search for everyone new?Please help. Thx.

  • Newbie
  • Spotify deleted 400 of my 500 songs in 'songs' How can I get back my songs without search for everyone new? Please help.   Thx.
  • Sophia
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Picture on Profile

I have a Samsung j7 prime android 6.0.1 I can not enable the album cover on the lock screen as the background photo. Please solve my problem. Only the player stays, but nothing from the album as wallpaper.

  • Casual Listener
  • I have a Samsung j7 prime android 6.0.1 I can not enable the album cover on the lock screen as the background photo. Please solve my problem. Only the player stays, but nothing from the album as wall...
  • CryticalAce
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android 7.1.1 Recommended Song list refreshes when I add song

Hello guysI have a One Plus 3T with Android 7.1.1 and when I want to add a number to my Saved Numbers with the Add shortcut in Recommend Numbers, the whole list refreshes with new music. I think that I just discovered a bug. Can anyone help me?

  • Casual Listener
  • Hello guys I have a One Plus 3T with Android 7.1.1 and when I want to add a number to my Saved Numbers with the Add shortcut in Recommend Numbers, the whole list refreshes with new music. I think th...
  • Sophia
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Musicas com Estalos

Alguem com problemas na reprodução de músicas, pois o meu no momento se encontra com uns estalos enquanto a musica toca.Aconteceu isso depois que atualizou para última versão.Alguem com solução??

  • Regular
  • Alguem com problemas na reprodução de músicas, pois o meu no momento se encontra com uns estalos enquanto a musica toca. Aconteceu isso depois que atualizou para última versão. Alguem com solução??
  • 381 Views
  • 0 replies
  • 1 likes
  • 381 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists/albums don't play the songs on the playlist/album selected.

When I attempt to play a playlist or album one or a couple of the songs will play correctly, then all when the next song should play it jumps randomly to a different playlist, album, or genre completely. I have uninstalled and reinstalled the app, re...

  • Newbie
  • When I attempt to play a playlist or album one or a couple of the songs will play correctly, then all when the next song should play it jumps randomly to a different playlist, album, or genre complet...
  • Sophia
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated App now.not connect at all

I have updated spotify app on my samsung galaxy and now it doesnet connect at all....i have uninstalled the app and reinstalled it....turned phone on and off....still no luck....please help!

  • Casual Listener
  • I have updated spotify app on my samsung galaxy and now it doesnet connect at all....i have uninstalled the app and reinstalled it....turned phone on and off....still no luck....please help!
  • Graybar80
  • Casual Listener
  • 313 Views
  • 4 replies
  • 0 likes
  • 313 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify closes when I pause a song

Everytime a pause a song the app closes and I have to open it again to keep listening the song or pass to the next one. Please help!

  • Newbie
  • Everytime a pause a song the app closes and I have to open it again to keep listening the song or pass to the next one. Please help! 😞
  • Sophia
  • Roadie
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Androind Background Data

I recently realized that Spotify was consuming way more data than it used to (I stopped using Spotify for like two monts then reactivated my premium acount a month ago) so I went to my settings and saw the backgound data was usin 3x what the foregoru...

  • Newbie
  • I recently realized that Spotify was consuming way more data than it used to (I stopped using Spotify for like two monts then reactivated my premium acount a month ago) so I went to my settings and s...
  • 507 Views
  • 0 replies
  • 0 likes
  • Android
    background data
  • 507 Views
  • 0 replies
  • 0 likes

Atualizacao do app e importacao de musica

Depois que atualizei e adquiri o plano familiar premium nao achei a opcao de importar musicas do meu android,como devo proceder?

  • Newbie
  • Depois que atualizei e adquiri o plano familiar premium nao achei a opcao de importar musicas do meu android,como devo proceder?
  • 338 Views
  • 0 replies
  • 1 likes
  • 338 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify stopping between each song

When I listen on my phone with my new bluetooth beadphones (platronic Backbeat Pro 2) the playlist stops at the end of each song. The phone display still shows that it is playing but I have to skip to the next song to get it to start playing again.

  • Newbie
  • When I listen on my phone with my new bluetooth beadphones (platronic Backbeat Pro 2)  the playlist stops at the end of each song.  The phone display still shows that it is playing but I ha...
  • Sophia
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes