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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7085 Views

0 replies

7 likes

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Superuser Contribution No puedo formar parte de mi Spotify premium plan familiar.

Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.

Newbie

Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.

ZullyB

Roadie

321 Views

1 replies

0 likes

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Solved!! Downloading playlists

I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?

Casual Listener

I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?

Edgeberg80

Casual Listener

677 Views

4 replies

0 likes

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Initial "Find Artists" Screen

Hi.When my husband created his account yesterday, there was an initial screen on his Android app where he could find artists he likes, and when he selected one, 5 similar suggestions appeared neatly on screen.This way in a few minutes he selected 200...

Casual Listener

Hi. When my husband created his account yesterday, there was an initial screen on his Android app where he could find artists he likes, and when he selected one, 5 similar suggestions appeared neatl...

247 Views

0 replies

0 likes

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Solved!! missing menus android

When choosing preference for a song, the popup menu doesn't appear when I make a choice for example add song to playlist, renaming playlist, go to album, go to artist......I have rebooted, logged out, reinstalled, clean cache and have the latest upda...

Casual Listener

When choosing preference for a song, the popup menu doesn't appear when I make a choice for example add song to playlist, renaming playlist, go to album, go to artist...... I have rebooted, logged o...

Joe

Community Legend

1287 Views

3 replies

0 likes

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Mal funcionamiento Spotify en Xiaomi Redmi Note 4

Hola, recientemente compre un telefono celular Xiaomi Redmi Note 4. El problema que tengo es que cada vez que comienza a sonar una canción parte sin problemas durante 1 segundo , pero luego baja el nivel del volumen y se escucha considerablemente más...

Newbie

Hola, recientemente compre un telefono celular Xiaomi Redmi Note 4. El problema que tengo es que cada vez que comienza a sonar una canción parte sin problemas durante 1 segundo , pero luego baja el n...

1330 Views

0 replies

2 likes

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  • 0 replies
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I try to save a disk. a message appears " there's not more space" but I have 16 gb left!

I have clicked the option "save the music in the sd card" where I have 16 gb left. But when I try to save or download a new disk ,It says I don't have space. I'm using the premium version. Help!!

Newbie

I have clicked the option "save the music in the sd card" where I have 16 gb left. But when I try to save or download a new disk ,It says I don't have space. I'm using the premium version. Help!!

Joe

Community Legend

331 Views

1 replies

0 likes

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Opção de armazenamento no SD Card sumiu

Não consigo achar a opção pra armazenamento no cartão SD

Newbie

Não consigo achar a opção pra armazenamento no cartão SD

918 Views

0 replies

4 likes

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Changing to Family

Hello,I Wanted to Change my Subscription from the normal One to Family. I am using Spotify on Android but can t find it in the Options where to Change it.Thanks for your Help!

Newbie

Hello, I Wanted to Change my Subscription from the normal One to Family. I am using Spotify on Android but can t find it in the Options where to Change it. Thanks for your Help!

MattSuda

Spotify Star

291 Views

1 replies

0 likes

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Hörbücher über Android im Auto anhören

Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen. Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann diese von vorne bis zum Ende durchhören kann? In welcher For...

Casual Listener

Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen.   Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann ...

Tom2012Sab

Casual Listener

1229 Views

2 replies

0 likes

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Superuser Contribution Keeps loading

When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.

Visitor

When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.

ZullyB

Roadie

366 Views

1 replies

0 likes

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Solved!! Sound quality options greyed out

Hi,the sound quality options are greyed out on my KitKat Android phone. Also, many "Playback..." options are also greyed out. I'm a premium subscriber. Any ideas?

Casual Listener

Hi, the sound quality options are greyed out on my KitKat Android phone. Also, many "Playback..." options are also greyed out.   I'm a premium subscriber.   Any ideas?

MartinStoichkov

Community Legend

4123 Views

3 replies

0 likes

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Can't remove songs from play queue

I downloaded the latest update today and since then I can't edit the queue at all. I can select songs, but the option to remove them is gone. I'm on the free version if it matters.

Casual Listener

I downloaded the latest update today and since then I can't edit the queue at all. I can select songs, but the option to remove them is gone. I'm on the free version if it matters. 

swisscheese62

Casual Listener

912 Views

2 replies

1 likes

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Solved!! Can't change track in lockscreen

On Android 7 I can't change track within lockscreen mode. If I press next or previous track ask me to enter my lock password.

Visitor

On Android 7 I can't change track within lockscreen mode. If I press next or previous track ask me to enter my lock password.

MarkPedersen

Roadie

1447 Views

1 replies

0 likes

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Solved!! Changes Being Made to Spotify

I've noticed a large amount of feature changes in Spotify recently and would like to know if it's a glitch, bug or intentional move.My Spotify app now has no access to the Play Queue list, shuffle or repeat buttons. These were useful features when us...

Visitor

I've noticed a large amount of feature changes in Spotify recently and would like to know if it's a glitch, bug or intentional move. My Spotify app now has no access to the Play Queue list, shuffl...

Joe

Community Legend

969 Views

3 replies

0 likes

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Solved!! The offline mode isn't working

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs 5 ​​times but it doesn't work anyway. Today I have ...

Casual Listener

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs ...

Paul73

Casual Listener

10458 Views

4 replies

0 likes

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Playlist stops after every song. I have to open spotify then the sing starts

Well I descriped it below. After every song the music stops. I have a good internet connection and this problem starts a couple month ago. So after the song stops I have to open the spotify app. Then the sing immediatly starts to begin. Even I am on ...

Newbie

Well I descriped it below. After every song the music stops. I have a good internet connection and this problem starts a couple month ago. So after the song stops I have to open the spotify app. Then...

Joe

Community Legend

374 Views

2 replies

0 likes

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I didnt get my 30 days free trial on my first month of going premium

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I did. I payed February 21st 2017. if my trial reall...

Regular

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I...

Cjho08

Newbie

845 Views

4 replies

0 likes

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Downloading using cellular data

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Casual Listener

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Joe

Community Legend

1142 Views

6 replies

0 likes

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Solved!! Menu does not respond. Cannot "Add to Playlist", "Go to Artist", "Go to Album". Running Android 7.0

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists, or go to any artist.. This renders the app quite disfu...

Casual Listener

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists...

barkinginsanity

Casual Listener

1049 Views

6 replies

0 likes

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Downloaded Songs Issues

I have music downloaded and then I switch to offline mode. Shortly after it will remove the downloaded music so I can't play them offline. Why does this happen? It's very frustrating.

Newbie

I have music downloaded and then I switch to offline mode. Shortly after it will remove the downloaded music so I can't play them offline. Why does this happen? It's very frustrating.

lBlanco94

Regular

301 Views

1 replies

0 likes

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