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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5570 Views

0 replies

7 likes

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Solved!! The offline mode isn't working

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs 5 ​​times but it doesn't work anyway. Today I have ...

Casual Listener

Hi, as the title I have a problem with offline mode. With wifi I download all the songs but when I don't have the network, the application says Go online to download. I have downloaded all the songs ...

Paul73

Casual Listener

10385 Views

4 replies

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Playlist stops after every song. I have to open spotify then the sing starts

Well I descriped it below. After every song the music stops. I have a good internet connection and this problem starts a couple month ago. So after the song stops I have to open the spotify app. Then the sing immediatly starts to begin. Even I am on ...

Newbie

Well I descriped it below. After every song the music stops. I have a good internet connection and this problem starts a couple month ago. So after the song stops I have to open the spotify app. Then...

Joe

Community Legend

350 Views

2 replies

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I didnt get my 30 days free trial on my first month of going premium

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I did. I payed February 21st 2017. if my trial reall...

Regular

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I...

Cjho08

Newbie

814 Views

4 replies

0 likes

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Downloading using cellular data

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Casual Listener

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Joe

Community Legend

1107 Views

6 replies

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Solved!! Menu does not respond. Cannot "Add to Playlist", "Go to Artist", "Go to Album". Running Android 7.0

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists, or go to any artist.. This renders the app quite disfu...

Casual Listener

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists...

barkinginsanity

Casual Listener

981 Views

6 replies

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Downloaded Songs Issues

I have music downloaded and then I switch to offline mode. Shortly after it will remove the downloaded music so I can't play them offline. Why does this happen? It's very frustrating.

Newbie

I have music downloaded and then I switch to offline mode. Shortly after it will remove the downloaded music so I can't play them offline. Why does this happen? It's very frustrating.

lBlanco94

Regular

284 Views

1 replies

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My Spotify app is paused when lock my phone

After the last Spotify update the app is paused in online mode... However, when I open the app the music is paying again... I tried reinstalling the app but this problem continues... My downloaded playlist can play continuously.

Newbie

After the last Spotify update the app is paused in online mode... However, when I open the app the music is paying again... I tried reinstalling the app but this problem continues... My downloaded pl...

Joe

Community Legend

322 Views

1 replies

0 likes

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Download 3g/4g

My spotify is not downloading by 4g even with a linked option

Newbie

My spotify is not downloading by 4g even with a linked option

Joe

Community Legend

729 Views

1 replies

0 likes

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Solved!! Spotify crashes when scrolling down in artists.

Hey, I'm having a bit of a problem.Spotify crashes, but it happens when I scroll down in artists..On the screenshot you see bellow, you'll see Metallica. The "On Tour" section appears right after the "Related Artists" section, and as soon as "On Tour...

Casual Listener

Hey, I'm having a bit of a problem. Spotify crashes, but it happens when I scroll down in artists.. On the screenshot you see bellow, you'll see Metallica. The "On Tour" section appears right after...

CherryKi

Casual Listener

2149 Views

2 replies

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Nexus 6p UI Broken

In the new UI update, a lot of the options aren't working. I can't add songs to playlist, go to full album, none of the track options work,not even save track (but the checkmark works). The update after that didn't fix it.Also track rearrangement wou...

Newbie

In the new UI update, a lot of the options aren't working. I can't add songs to playlist, go to full album, none of the track options work,not even save track (but the checkmark works). The update af...

302 Views

0 replies

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Superuser Contribution La Musica se pausa

Estoy escuchando música y de la nada se para y no la puedo escuchar. Ya sea cuando bloqueo el teléfono o me salgo. Tengo spotify Premium.

Newbie

Estoy escuchando música y de la nada se para y no la puedo escuchar. Ya sea cuando bloqueo el teléfono o me salgo. Tengo spotify Premium.

DanielDreick

Newbie

85688 Views

12 replies

10 likes

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Smartwatch spotify issue

So Ive recently had problem with spotify and my smartwatch (motorola moto 360 1st gen). Sometimes the controls dont show up on my watch while music is still playing via the phone. Any other app works fine on the watch, all my messages are recieved bu...

Newbie

So Ive recently had problem with spotify and my smartwatch (motorola moto 360 1st gen). Sometimes the controls dont show up on my watch while music is still playing via the phone. Any other app works...

276 Views

0 replies

0 likes

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spotify connect problem

I havet a galaxy s7, and want to control galaxy s4 connected to amp. I can start up the connection but cannot control the volume. When I pause, the the connection is lost and I have to restart the whole system again.Bengt

Newbie

I havet a galaxy s7, and want to control galaxy s4 connected to amp. I can start up the connection but cannot control the volume. When I pause, the the connection is lost and I have to restart the wh...

233 Views

0 replies

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Como lo resuelvo??

Amigos Spotify descargo, descargo y vuelvo a descargar mi biblioteca a mi phono, cada 2 dias reaparece como no descargada!Que es lo que tengo que hacer ??Mi photo esta dentro de los 3 aparatos reconocidos para escuchar

Newbie

Amigos Spotify descargo, descargo y vuelvo a descargar mi biblioteca a mi phono, cada 2 dias reaparece como no descargada! Que es lo que tengo que hacer ?? Mi photo esta dentro de los 3 aparatos re...

lBlanco94

Regular

260 Views

1 replies

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Why is Spotify doing this.

A few times this year I have launched my app and it has started redownloading every song I have had or all of my artists but my playlists are still downloaded and safe for some reason. Now today it did the same thing and now it won't let me download ...

Newbie

A few times this year I have launched my app and it has started redownloading every song I have had or all of my artists but my playlists are still downloaded and safe for some reason. Now today it d...

265 Views

0 replies

0 likes

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WHAT THE **bleep** IS UP WITH THE NEW UPDATE (MARCH 2017)

I no longer have the option to send anything directly to friends! **bleep**! And you can't see the number of followers on a playlist anymore either! This is BULL!Am I missing something???

Regular

I no longer have the option to send anything directly to friends! **bleep**! And you can't see the number of followers on a playlist anymore either! This is BULL! Am I missing something???

Smarkley3

Newbie

2804 Views

10 replies

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Solved!! Is there a way to play mobile-local Files only

Hello We have the solution for files in Desktop that we want to sync on Mobile i nanother thread, so that is clear.As stated by alberigo07 in https://community.spotify.com/t5/Android/Play-quot-local-files-quot-on-my-mobile-device/m-p/1600656#M77072, ...

Casual Listener

Hello   We have the solution for files in Desktop that we want to sync on Mobile i nanother thread, so that is clear. As stated by alberigo07 in https://community.spotify.com/t5/And...

Nic0_

Roadie

13244 Views

1 replies

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Music selection

I'm wondering why when I selected the trolls soundtrack to play in my daycare it started playing a song by Anna Kendrick with foul language..... It has the F word many times... Now for me it's not a problem but when I have kids asking me to play the ...

Newbie

I'm wondering why when I selected the trolls soundtrack to play in my daycare it started playing a song by Anna Kendrick with foul language..... It has the F word many times... Now for me it's not a ...

Hubo

Community Legend

597 Views

1 replies

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spotify -> Andoid car stereo = play ONLY through front 2 speakers

Hi I got a Eonon ga2162 and i only got sound on front speakers when i use Spotify on the headunit, but it works on all speaker when i play from my phone via bluetooth.Any suggestions?

Newbie

Hi  I got a Eonon ga2162 and i only got sound on front speakers when i use Spotify on the headunit, but it works on all speaker when i play from my phone via bluetooth. Any suggestions?

620 Views

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I don't have downloaded songs but they're taking up space anyway?!

I keep clearing them out with CleanMaster but eventually I have like 1.2 gigs of downloaded songs when I don't actually HAVE any. In the picture there is less because I cleared it out recently, but I guess it'll just download them all again... imagin...

Casual Listener

I keep clearing them out with CleanMaster but eventually I have like 1.2 gigs of downloaded songs when I don't actually HAVE any. In the picture there is less because I cleared it out recently, but I...

Skounce

Casual Listener

504 Views

2 replies

0 likes

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