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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 683 Views
  • 0 replies
  • 4 likes

Spotify randomly erasing songs

My Spotify app on Google pixel keeps deleting random (or seemingly random) songs from both albums and playlists. If I go to online mode it then downloads all the missing songs, and then after like a day or so, randomly erases a bunch of other songs. ...

  • Casual Listener
  • My Spotify app on Google pixel keeps deleting random (or seemingly random) songs from both albums and playlists. If I go to online mode it then downloads all the missing songs, and then after like a ...
  • Drzechu
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

This is my biggest problem with Spotify !

Hi ! I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special request, so I press ADD TO QUEU and everything is fine. But SOMETIM...

  • Casual Listener
  • Hi !    I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special r...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Music stops playing

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop.Why is this happening?Anything I can do?I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

  • Casual Listener
  • Sometimes I'm listening to a playlist, and all of a sudden, next song would stop. Why is this happening?Anything I can do? I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7
  • Spotiyboy
  • Regular
  • 678 Views
  • 3 replies
  • 0 likes
  • 678 Views
  • 3 replies
  • 0 likes

Shuffle Problems

I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those. This happens whether the playlist is sorted alphabetically o...

  • Newbie
  • I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those.  Thi...
  • Spotiyboy
  • Regular
  • 613 Views
  • 3 replies
  • 2 likes
  • 613 Views
  • 3 replies
  • 2 likes

Musiklautstärke wechselt

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechselnd lauter und leiser, als ob jemand den Regler dr...

  • Newbie
  • Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechs...
  • MrMaxe
  • Newbie
  • 9844 Views
  • 4 replies
  • 0 likes
  • 9844 Views
  • 4 replies
  • 0 likes

Android app will not advance song when playing in background

This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, or whatever. but if the screen goes dark or another...

  • Newbie
  • This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, ...
  • Joe
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! download again on new mobile phone? does it charge twice?

I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?

  • Casual Listener
  • I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?
  • ItsJamesJ
  • Community Legend
  • 671 Views
  • 5 replies
  • 0 likes
  • 671 Views
  • 5 replies
  • 0 likes

Weird problems with synced Local Files and Bluetooth headphones

I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a playlist where a song that is available on Spotify...

  • Visitor
  • I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Shuffle play won't work properly with Chromecast audio

Hello, I'm using a Samsung Galaxy S7. When I start playing titles (from my library) in shuffle on my phone, everything is fine: it's a random selction of my library. But when I switch to listen on the Chromecast, Spotify changes the selection, and on...

  • Regular
  • Hello,   I'm using a Samsung Galaxy S7. When I start playing titles (from my library) in shuffle on my phone, everything is fine: it's a random selction of my library.   But when I swit...
  • denlc
  • Regular
  • 999 Views
  • 2 replies
  • 4 likes
  • 999 Views
  • 2 replies
  • 4 likes

Android App Crashes when changing songs repeatedly from widget

I have an Android 5.1.1 Lollipop Sansung device and Spotify was working great till a couples of weeks ago after I install the latest version. Have several phone crashes that do not respond from touch or hw buttons and have to restart removing the bat...

  • Regular
  • I have an Android 5.1.1 Lollipop Sansung device and Spotify was working great till a couples of weeks ago after I install the latest version. Have several phone crashes that do not respond from touch...
  • Hippear24
  • Casual Listener
  • 484 Views
  • 1 replies
  • 2 likes
  • 484 Views
  • 1 replies
  • 2 likes

Spotify on android wont load much of anything

So I've been dealing with this problem for a while now, but it seems to be getting worse. The oddest part about this problem is that it wasnt consistent before. Essentially what happens is that spotify won't load any pages that isn't my main song lib...

  • Newbie
  • So I've been dealing with this problem for a while now, but it seems to be getting worse. The oddest part about this problem is that it wasnt consistent before. Essentially what happens is that spoti...
  • NiHao_myfriend
  • Newbie
  • 548 Views
  • 2 replies
  • 1 likes
  • 548 Views
  • 2 replies
  • 1 likes

I'm getting nowhere right now!!

Okay so the spotify team doesn't feel like helping me right now so can someone else pleeeaase tell me what to do!!? None of the features are showing up on my **bleep** phone, there's only like 3 and it sucks because its basically useless! I already t...

  • Visitor
  • Okay so the spotify team doesn't feel like helping me right now so can someone else pleeeaase tell me what to do!!? None of the features are showing up on my **bleep** phone, there's only like 3 and ...
  • user-removed
  • Not applicable
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes

download using cellular

I have an andriod and i want to download local files from my computer but the download using cellular is greyed out. btw i also have premium

  • Newbie
  • I have an andriod and i want to download local files from my computer but the download using cellular is greyed out. btw i also have premium
  • Joe
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Up next

Hi, there is an up next button on the iPad app, but not on android. I'm listening to a song radio, I'd like to insert a random song but it will only add it to the queue. Any ideas?

  • Casual Listener
  • Hi, there is an up next button on the iPad app, but not on android. I'm listening to a song radio, I'd like to insert a random song but it will only add it to the queue. Any ideas?
  • Joe
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Saving offline to android SD help.

So I have a very special situation I'm looking for help about. So my question and situation is that I have a family member who is in the navy and would love to have his Spotify with him on the boat, this is challenging because they have no internet a...

  • Casual Listener
  • So I have a very special situation I'm looking for help about. So my question and situation is that I have a family member who is in the navy and would love to have his Spotify with him on the boat, ...
  • Joe
  • Community Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Spotify on Andorid Auto not working with Samsung Galaxy S8

Does anyone know how to get Spotify working on Android Auto connected to a Samsung Galaxy S8?

  • Newbie
  • Does anyone know how to get Spotify working on Android Auto connected to a Samsung Galaxy S8?
  • Joe
  • Community Legend
  • 1031 Views
  • 1 replies
  • 0 likes
  • 1031 Views
  • 1 replies
  • 0 likes

Solved!! Clear saved songs

Is there a way to wipe all songs from library instead of doing it one at a time or album by album

  • Newbie
  • Is there a way to wipe all songs from library instead of doing it one at a time or album by album
  • xxjasminetxx
  • Casual Listener
  • 1393 Views
  • 1 replies
  • 0 likes
  • 1393 Views
  • 1 replies
  • 0 likes

No funciona en mi android

Buenas noches a la comunidad!Tengo un samsung j7 2016, y hace unos dias, que me marca sin conexion a internet y luego se cierra, probé con lo de las actualizaciones de sistema, reiniciando el telefono, reinstalando la app, borrando datos y caché... s...

  • Newbie
  • Buenas noches a la comunidad! Tengo un samsung j7 2016, y hace unos dias, que me marca sin conexion a internet y luego se cierra, probé con lo de las actualizaciones de sistema, reiniciando el telef...
  • 392 Views
  • 0 replies
  • 1 likes
  • 392 Views
  • 0 replies
  • 1 likes

Playlist design

I have a samsung galaxy s7 .I have the newest version of spotify.My friends also have the newest version of spotify.But they have the new playlist design in for example rap caviar.But I don't have it.What can I do?

  • Casual Listener
  • I have a samsung galaxy s7 .I have the newest version of spotify.My friends also have the newest version of spotify.But they have the new playlist design in for example rap caviar.But I don't have it...
  • farberben3
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Song Counter

There are artists that shows more songs on the counter than I actually have downloaded. Does it consume cell phone memory?

  • Newbie
  • There are artists that shows more songs on the counter than I actually have downloaded. Does it consume cell phone memory?
  • 982 Views
  • 0 replies
  • 0 likes
  • 982 Views
  • 0 replies
  • 0 likes