Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Goes to MC-FB-AC-RCD from the device I am on. Either the desktop or my android. Frustratng! Plus It kicks me out of my playlist and goes to the queue. Artists I have never picked. Where are these coming from?
Goes to MC-FB-AC-RCD from the device I am on. Either the desktop or my android. Frustratng! Plus It kicks me out of my playlist and goes to the queue. Artists I have never picked. Where are these com...
179 Views
0 replies
0 likes
Everytime I try to open one of my playlists, spotify crashes. Also when I'm trying to search something, the app tells me that I'm offline. Any idea how to fix these problems?I've tried restarting my phone, checked my internet connection and installin...
Everytime I try to open one of my playlists, spotify crashes. Also when I'm trying to search something, the app tells me that I'm offline. Any idea how to fix these problems? I've tried restarting...
244 Views
0 replies
0 likes
Since a week I can't save my downloaded music anymore on my SD-Card, but my mobile phone says the 14GB are still saved.Unfortunately, they aren't saved in the app and I can't play them offline anymore! I need help.
Since a week I can't save my downloaded music anymore on my SD-Card, but my mobile phone says the 14GB are still saved. Unfortunately, they aren't saved in the app and I can't play them offline anym...
180 Views
0 replies
0 likes
After clicking playing now / connect to devices , it doesnt give option to click on other devices anymore on android galaxy tab3 atleast. Devices have to be changed from spotify settings now. Guess it is a bug. That quick shortcut would be nice again...
After clicking playing now / connect to devices , it doesnt give option to click on other devices anymore on android galaxy tab3 atleast. Devices have to be changed from spotify settings now. Guess i...
Casual Listener
387 Views
2 replies
0 likes
Music in the Spotify app won't play on my LG. Why is this? I followed this guide, https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 I can only still use shuffle play, it doesn't let me chose what song ...
Music in the Spotify app won't play on my LG. Why is this? I followed this guide, https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 &nb...
Community Legend
634 Views
5 replies
0 likes
Los botones que aparecen en el reproductor del area de notificaciones no me funcionan, especificamente el corazón y el de prohibido (usado para eliminar la canción). Así no puedo marcar desde aquí una canción como favorita, siendo necesario abrir la ...
Los botones que aparecen en el reproductor del area de notificaciones no me funcionan, especificamente el corazón y el de prohibido (usado para eliminar la canción). Así no puedo marcar desde aquí un...
604 Views
0 replies
0 likes
When I am out running with my headphones on. My galaxy s7 and any other samsung phone turns down the volume on spotify automatic. If I turn it back up, it turns it back down.
When I am out running with my headphones on. My galaxy s7 and any other samsung phone turns down the volume on spotify automatic. If I turn it back up, it turns it back down.
Casual Listener
391 Views
2 replies
0 likes
Al momento de guardar la música pasado unos días se borra, es molesto ya que uso datos móviles par descargarla, no quiero cancelar la suscripción.
Al momento de guardar la música pasado unos días se borra, es molesto ya que uso datos móviles par descargarla, no quiero cancelar la suscripción.
Newbie
432 Views
3 replies
0 likes
I just recently tried searching for a couple new songs in the search section but claims I'm offline. I checked the settings and I'm not set to offline mode. I've logged out of my account, reset my phone, and still says I'm offline.Is there an issue w...
I just recently tried searching for a couple new songs in the search section but claims I'm offline. I checked the settings and I'm not set to offline mode. I've logged out of my account, reset my ph...
Casual Listener
216 Views
1 replies
0 likes
When I attempt to play the song under this link: https://open.spotify.com/track/6AAyI2LASfk7ptHw4xrG0O on Spotify for Android, the app partially crashes and the song stops playing. It becomes unable to play any song or connect to another device (the ...
When I attempt to play the song under this link: https://open.spotify.com/track/6AAyI2LASfk7ptHw4xrG0O on Spotify for Android, the app partially crashes and the song stops playing. It becomes un...
Casual Listener
3818 Views
2 replies
1 likes
I have the new S8 and what I keep noticing is that my app keeps turning on, like I have gone to the app and pressed it.So, I can kill it the and after a while the app icon will be in my notifications tab. Which means the app is literally running all ...
I have the new S8 and what I keep noticing is that my app keeps turning on, like I have gone to the app and pressed it. So, I can kill it the and after a while the app icon will be in my notificat...
179 Views
0 replies
0 likes
Hi,I have a s7 edge and on spotify premium volume is low and i don't know what to do.Could you please help me with this problem?
Hi, I have a s7 edge and on spotify premium volume is low and i don't know what to do. Could you please help me with this problem?
311 Views
0 replies
1 likes
Hey guys! I don't know if anyone else is having problems or not with this issue but I'm not able to add songs to any of my playlists. I've previously spoken to someone who works with spotify but still no news and that was like a month ago. Any help?
Hey guys! I don't know if anyone else is having problems or not with this issue but I'm not able to add songs to any of my playlists. I've previously spoken to someone who works with spotify but stil...
Casual Listener
455 Views
6 replies
0 likes
I recently got on a new android phone but before that I used spotify mainly on my tablet. When I started using it on my phone I could only skip songs a few times and when I try to click on one song to listen to just it it will not let me. Also when I...
I recently got on a new android phone but before that I used spotify mainly on my tablet. When I started using it on my phone I could only skip songs a few times and when I try to click on one song t...
Community Legend
271 Views
1 replies
0 likes
Hi everyoneI have 5 devices at home, PC, MAC, iPhone, Android phone and FireTV. We also have Family subscription and use two accounts with Spotify Connect to FireTV Spotify App.Now here is where the fun begins...PC and FireTV - Wired connectionAndroi...
Hi everyone I have 5 devices at home, PC, MAC, iPhone, Android phone and FireTV. We also have Family subscription and use two accounts with Spotify Connect to FireTV Spotify App. Now here is where ...
315 Views
0 replies
0 likes
I download all my songs because i travel and do not want to roam but twice not I have been roaming at the lake and went from offline to online to download a song but when I did all my songs became online only, basicly rendering the app usless. did i ...
I download all my songs because i travel and do not want to roam but twice not I have been roaming at the lake and went from offline to online to download a song but when I did all my songs became on...
Newbie
294 Views
1 replies
0 likes
I have a playlist of songs that I have recently added to. I lissten to this playlist on repeat and I like the order the queue is in but I want these songs to be in it, how do I do it?
I have a playlist of songs that I have recently added to. I lissten to this playlist on repeat and I like the order the queue is in but I want these songs to be in it, how do I do it?
Roadie
240 Views
1 replies
0 likes
About 2 weeks ago, I updated my Spotify Premium app, and ever since then, the bass in my car when I connect via bluetooth is either very monotonous, or not even there at times. I'm almost sure its not my car, because when I play music through the rad...
About 2 weeks ago, I updated my Spotify Premium app, and ever since then, the bass in my car when I connect via bluetooth is either very monotonous, or not even there at times. I'm almost sure its no...
Roadie
1640 Views
1 replies
2 likes
My Samsung S7 edge shutsdown whenever I try to link music from my laptop to my phone. Help!!!
My Samsung S7 edge shutsdown whenever I try to link music from my laptop to my phone. Help!!!
Roadie
302 Views
1 replies
0 likes
Spotify kept stalling so I unstained and reinstalled.Now I can see albums in my library but only play them when online. Massively frustrating!
Spotify kept stalling so I unstained and reinstalled. Now I can see albums in my library but only play them when online. Massively frustrating!
Roadie
250 Views
1 replies
0 likes
