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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6050 Views

0 replies

7 likes

  • 6050 Views
  • 0 replies
  • 7 likes

Downloading songs to offline list not possible

There is always a notification that says I do not have enough space even if I delete almost my entire library.. I habe a stable wifi connection, enough space on both, my phone and my sd card and my phone is the only device I am using spotify on.. pls...

Casual Listener

There is always a notification that says I do not have enough space even if I delete almost my entire library.. I habe a stable wifi connection, enough space on both, my phone and my sd card and my p...

MarkPedersen

Roadie

945 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify freeze at playing same music. How to re-download music file?

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android device (Xperia X performance). Could you tell me how to ...

Newbie

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android devic...

12345678924

Newbie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

[All Platforms] Frozen

My spotify account keeps freezing on my mac and on my android phone, especially during an advertisement. I really hope someone can fix this problem. If this problem can't be fixed I am NOT going to upgrade to premium and I'm going to end up deleting ...

Newbie

My spotify account keeps freezing on my mac and on my android phone, especially during an advertisement. I really hope someone can fix this problem. If this problem can't be fixed I am NOT going to u...

399 Views

0 replies

0 likes

All Platforms
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  • 0 replies
  • 0 likes

spotify causes galaxy s7 to crash randomly

hi everyone, I have been using spotify for the last few years and never ran into major problems but now I have found that my samsung galaxy s7 crashes randomly.My phone's screen will just go black, vibrate and then it shows the galaxy s7 logo and it ...

Newbie

hi everyone,  I have been using spotify for the last few years and never ran into major problems but now I have found that my samsung galaxy s7 crashes randomly. My phone's screen will just go...

Guillotine20

Newbie

749 Views

1 replies

3 likes

  • 749 Views
  • 1 replies
  • 3 likes

Superuser Contribution Playlists Broken

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as "Loading..." and says it has zero songs in the pla...

Casual Listener

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as...

moricien

Newbie

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

I don´t have the Storage option

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.21 GB capacity and my internal storage has only 11.57 GB (...

Visitor

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more)  and deleted cache but it´s the same. My SD card has a 58.2...

Joe

Community Legend

541 Views

4 replies

0 likes

  • 541 Views
  • 4 replies
  • 0 likes

Downloads gone

After updating to the latest version of spotify a couple of days ago all my saved and downloaded songs were gone. Almost 2000 songs and playlists poof... I had to download everything again. Is it possible gor this to be due to the Update?? The mass s...

Casual Listener

After updating to the latest version of spotify a couple of days ago all my saved and downloaded songs were gone. Almost 2000 songs and playlists poof... I had to download everything again. Is it pos...

Agusdw

Casual Listener

4446 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Superuser Contribution Playlists keeps re-downloading after a phone restart..

Hi.This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i have to re-download every playlist again and again... I...

Newbie

Hi. This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i ha...

ZullyB

Roadie

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Play all songs in a folder

I've just updated Spotify and for some reason I can't play my whole library on shuffle. After the library link had been removed I created one folder called Library and put everything in it.Until now I could click Library folder and tap "all songs" an...

Roadie

I've just updated Spotify and for some reason I can't play my whole library on shuffle. After the library link had been removed I created one folder called Library and put everything in it. Until no...

Joe

Community Legend

6900 Views

1 replies

3 likes

  • 6900 Views
  • 1 replies
  • 3 likes

Spotify hangs on start and takes forever to load

Hi, I'm frustrated and at my wits end. I'm so desperate I'm starting a thread. [Spotify] Search the Community[Me] I gave up after scrolling ten nonsense pages in all kinds of languages I don't speak. [Spotify] Basic troubleshooting[Spotify] If your d...

Newbie

Hi,   I'm frustrated and at my wits end. I'm so desperate I'm starting a thread.   [Spotify] Search the Community [Me] I gave up after scrolling ten nonsense pages in all kinds of lang...

moe30

Casual Listener

8259 Views

2 replies

12 likes

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  • 2 replies
  • 12 likes

Superuser Contribution Offline songs

I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.

Newbie

I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.

ZullyB

Roadie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Solved!! cannot play offline

I had a subscription because the speakers in my car were shot and I would play Spotify in my car. I don't use that car anymore, so I cancelled my subscription. I cannot get spotify to play on my HTC Desire Eye phone. I figure that there is some setti...

Music Fan

I had a subscription because the speakers in my car were shot and I would play Spotify in my car.  I don't use that car anymore, so I cancelled my subscription.  I cannot get spotify to pla...

Joe

Community Legend

525 Views

3 replies

0 likes

  • 525 Views
  • 3 replies
  • 0 likes

Play premium

Hello!I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress.I have un install and install spotify and try everything.Why cant I play premium?

Newbie

Hello! I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress. I have un install and install spotify and try everythin...

Joe

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!! Cant find Daily Mix

I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for the life of me find it. Does anyone know how to add my daily mi...

Casual Listener

I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for th...

Joe

Community Legend

1088 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

android error dont see to change to sd

i have problems with my cell i download the apk spotify and dont see the element change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation of spotify is 8.0.0.805 armV7 tengo problemas con mi celular baje la aplicacion sp...

Newbie

 i have problems with my cell  i download  the apk spotify and  dont see the element  change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation o...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
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Liked from radio not working

Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist.Long version: I wanted to save the liked from radio playlist as its own playl...

Regular

Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist. Long version: I wanted...

Joe

Community Legend

799 Views

3 replies

0 likes

  • 799 Views
  • 3 replies
  • 0 likes

Songs are gone

Hey guys,I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?

Newbie

Hey guys, I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?

user-removed

Not applicable

368 Views

1 replies

0 likes

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  • 1 replies
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Cant play 28 gram wiz khalifa

I can't play some songs of this album, and I'm a premium member I'm using android.

Newbie

I can't play some songs of this album, and I'm a premium member I'm using android.

Joe

Community Legend

1617 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Audio quality grayed out for spotify premium under settings

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family account.

Casual Listener

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family ...

Joe

Community Legend

5184 Views

4 replies

1 likes

  • 5184 Views
  • 4 replies
  • 1 likes

Spotify wont premium wont work

My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore.I double checked that payment went through and it did any thoughts? Is there a phone number to talk to tech support?

Visitor

My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore. I double checked that payment went through and it did any thoughts? Is there a ...

Hubo

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes