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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Newbie

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chane country impossible

My phone told me that I have to update my profile, where I am because I am travelling. Well, I tried to change my country, but the only thing to chose is NZ. I am in Thailand at the moment and will keep on travelling the world. It really annoys me. I...

Newbie

My phone told me that I have to update my profile, where I am because I am travelling. Well, I tried to change my country, but the only thing to chose is NZ. I am in Thailand at the moment and will k...

Joe

Community Legend

393 Views

1 replies

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Solved!!Superuser Contribution Lost all my offline files while they were still occupying space on my sd

Suddenly all green buttons turned grey indicating that the playlist was not set to download anymore. Incidentally, I checked the settings and songs to download was set to internal memory instead of SD card. The now useless files were still on my SD c...

Music Fan

Suddenly all green buttons turned grey indicating that the playlist was not set to download anymore. Incidentally, I checked the settings and songs to download was set to internal memory instead of S...

kellallan

Newbie

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3 replies

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SD card storage don't work

Hi,I set everything on my Sony Xperia m5 to have my music on the sd card and not on the internal storage but it don't work.I still have everything on the internal storage and nothing on my sd card.I already try to delete everything, reinstall the app...

Newbie

Hi, I set everything on my Sony Xperia m5 to have my music on the sd card and not on the internal storage but it don't work. I still have everything on the internal storage and nothing on my sd car...

Floridaguy

Newbie

303 Views

1 replies

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Playlist always restarting from first track

Happens on my Moto G5.If I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. This happens with any song # I choose. If i listen to an album then the playback works as it should...

Newbie

Happens on my Moto G5. If I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. This happens with any song # I choose. If i ...

Michaelkmd2

Music Fan

1010 Views

2 replies

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Pull down controls disappear completely after a pause or override from another app with sound

If I pause a song or it gets interrupted by another app with sound, the control bar in the pull-down menu disappears completely. It makes it almost impossible to consistently listen to music while using a variety of other apps. This has only been hap...

Visitor

If I pause a song or it gets interrupted by another app with sound, the control bar in the pull-down menu disappears completely. It makes it almost impossible to consistently listen to music while us...

Yunuscelebi

Newbie

386 Views

1 replies

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Solved!! Save to external SD card chosen but internal memory used

Samsung S7 edge, Spotify version 8.4.3.479 armV7, Samsung SDCX 64GB EVO. I've chosen the external SD card as the storage location for my downloaded songs, and it says it in the Spotify settings as well (see attached photo), BUT, when I check the phon...

Casual Listener

Samsung S7 edge, Spotify version 8.4.3.479 armV7, Samsung SDCX 64GB EVO.   I've chosen the external SD card as the storage location for my downloaded songs, and it says it in the Spotify setti...

Joe

Community Legend

866 Views

2 replies

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Galaxy S8 two Spotify Apps

Hello, Recently I bought an S8 and installed the spotify app.But when I see all my apps, I can see 2 Spotify Apps.A green one(version 8.4.4.479) and a brushed green(version 1.0.1.986). Which one is the correct one? Thank you.

Casual Listener

Hello,   Recently I bought an S8 and installed the spotify app. But when I see all my apps, I can see 2 Spotify Apps. A green one(version 8.4.4.479) and a brushed green(version 1.0.1.986). ...

manosspan

Casual Listener

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2 replies

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Solved!! Local files impossible to download

Hello, I wanted to save local files from my desctop on spotify to then be able to play it on my phone. I transfered the data to my local files on spotify from my laptop without problems, then I created a new playlist and added them. Then I downloaded...

Regular

Hello,   I wanted to save local files from my desctop on spotify to then be able to play it on my phone. I transfered the data to my local files on spotify from my laptop without problems, the...

Ricacat

Regular

839 Views

2 replies

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Samsung Galaxy J7 Prime- music stops after going to other apps or texting

I have a Galaxy J7 Prime. Unlike my last Galaxy, this phone doesn't have the spotify window in the lock screen to pause, skip and go back on my playlists. It also shuts off the music after a short time if I text or open other apps. Is this something ...

Newbie

I have a Galaxy J7 Prime. Unlike my last Galaxy, this phone doesn't have the spotify window in the lock screen to pause, skip and go back on my playlists. It also shuts off the music after a short ti...

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Meu Spotify foi instalado em ingles

Não consigo configurar meu aplicativo para português.

Newbie

Não consigo configurar meu aplicativo para português.

Joe

Community Legend

1134 Views

1 replies

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Regarding music playing during calls

People tend to have it as a problem, but I wanted to know if i could have it as a feature. Is there any way to trigger it w/o having any bluetooth devices?

Newbie

People tend to have it as a problem, but I wanted to know if i could have it as a feature. Is there any way to trigger it w/o having any bluetooth devices?

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Spotify on android keeps removing albums from device

My saved albums that I've downloaded to hear of line keep on being deleted from my HTC m9 phone. I've tried uninstalling the app and updating but this doesn't work. Can anyone help?Thanks Chris

Newbie

My saved albums that I've downloaded to hear of line keep on being deleted from my HTC m9 phone. I've tried uninstalling the app and updating but this doesn't work. Can anyone help? Thanks Chris

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Inspired by listening history

How do i stop seeing John Prine's face everywhere? I dont like him. Ive never put his music on intentionally except one time i went to his radio station so i could put the thumb down on all his songs. I was hoping this would make him go away but it d...

Newbie

How do i stop seeing John Prine's face everywhere? I dont like him. Ive never put his music on intentionally except one time i went to his radio station so i could put the thumb down on all his songs...

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Engineered music for the deaf

Audio technology advancements could open a new platform of music that the deaf can enjoy. They sense tone, Resonance, pitch, beat, and can identify genres, by design your audio engineers have open territory to remaster songs and albums especially for...

Roadie

Audio technology advancements could open a new platform of music that the deaf can enjoy. They sense tone, Resonance, pitch, beat, and can identify genres, by design your audio engineers have open te...

421 Views

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Songs playing problem. Keeps on pausing/stopping

Each song pauses at least two times while playing, even they are downloaded under offline mode. It is very annoying and it happens to every single song that I'm playing. I am using an Onkyo Granbeat.

Casual Listener

Each song pauses at least two times while playing, even they are downloaded under offline mode. It is very annoying and it happens to every single song that I'm playing. I am using an Onkyo Granbeat.

Ash_c369

Newbie

978 Views

3 replies

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X Friend(s) Listen(s) to an Artist

On the Android app (and I'm sure other places) there's a fun feature where you can see which of your Facebook friends listen to a particular artist. I would like to know how this is determined. How frequently do you have to listen to the artist (and ...

Regular

On the Android app (and I'm sure other places) there's a fun feature where you can see which of your Facebook friends listen to a particular artist. I would like to know how this is determined. How f...

211 Views

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Musics not showing at library

I downloaded a bunch of musics, they are in my phone but they don't show up in the library.I have about 900 musics and i have about 5g left in my sd card

Newbie

I downloaded a bunch of musics, they are in my phone but they don't show up in the library. I have about 900 musics and i have about 5g left in my sd card

233 Views

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Getting Charged

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the premium. Is it possible for spotify to return that mon...

Newbie

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the pre...

labelscollected

Community Legend

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Playing music from SD card

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas

Newbie

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas  

411 Views

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