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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118803 Views

27 replies

4 likes

  • 118803 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239693 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239693 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600554 Views

79 replies

3 likes

  • 600554 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493002 Views

581 replies

42 likes

Account
Free
  • 493002 Views
  • 581 replies
  • 42 likes

Solved!! Downloaded playlists not updated when changing sound-quality

Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly.Do I really have to manually turn off the download slider, and then turn it on ...

Casual Listener

Hey there,   I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly. Do I really ...

Joe

Community Legend

1176 Views

3 replies

0 likes

  • 1176 Views
  • 3 replies
  • 0 likes

Bug: Spotify fallbacks from SD card to internal storage at every reboot

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost when setting the app to use the SD card again. The s...

Music Fan

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost w...

Joe

Community Legend

2113 Views

1 replies

6 likes

  • 2113 Views
  • 1 replies
  • 6 likes

premium on tablet

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Newbie

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Joe

Community Legend

1432 Views

1 replies

0 likes

  • 1432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy S7 & S7 Edge not sending song information via Bluetooth to Car headunit

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any other music app on my S7 sends all the info to my head ...

Regular

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any othe...

Rdedera

Casual Listener

2330 Views

9 replies

0 likes

  • 2330 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem in offline mode

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch back the online mode there are no problems but again...

Newbie

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch b...

Maria_B

Moderator

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist playing certain genre first

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in shuffle mode. Any way to fix this thanks.

Newbie

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in s...

Maria_B

Moderator

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

No smart-cover controls after update to Android 7 [Honor 8]

Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone.Here's a video of me opening and closing the cover, while playing music first with Google play(everything OK)...

Regular

Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone. Here's a video of me opening and closing the cover, whil...

Slackline_boiiz

Newbie

6475 Views

12 replies

6 likes

  • 6475 Views
  • 12 replies
  • 6 likes

Device pop up never stops coming up

So I recently linked my account to Facebook and I use spotify both on my PC and Android to listen to music. Before I linked, this problem had never occurred.Now - on my android spotify. It keeps popping up with a message saying:"You are listening on ...

Newbie

So I recently linked my account to Facebook and I use spotify both on my PC and Android to listen to music. Before I linked, this problem had never occurred. Now - on my android spotify. It keeps ...

florisnijdam

Newbie

918 Views

1 replies

0 likes

  • 918 Views
  • 1 replies
  • 0 likes

Android Auto NOT showing Spotify as music option

So I used to have the Samsung Galaxy S7 and when I plugged it into my GMC Canyon 2017, it would start Android Auto and I was able to see music options other than just Google Music, such as Spotify and Audible. Well I upgraded to the Samsung Galaxy S8...

Newbie

So I used to have the Samsung Galaxy S7 and when I plugged it into my GMC Canyon 2017, it would start Android Auto and I was able to see music options other than just Google Music, such as Spotify an...

TotalMusicFan

Casual Listener

36685 Views

3 replies

7 likes

android auto
Not Showing Spotify Option
not working
  • 36685 Views
  • 3 replies
  • 7 likes

Songs

As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and only the songs were strangely vanished! Any advice?

Newbie

As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and on...

Brammetje

Regular

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Albums keep being deleted

Hello.Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours.I have deleted my offline devices and re-installed the app. But the albums still keep being deleted.

Regular

Hello. Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours. I have deleted my offline devices and re-installed the app. But the album...

lengilbert

Newbie

1199 Views

7 replies

0 likes

  • 1199 Views
  • 7 replies
  • 0 likes

Double in playlist

Hi notice some strange issue with my playlist. Somehow there is double songs and the order isn't same. And the app of Shazams sync playlist has also other songs that i haven't Shazamed.I have samsung galaxy s8 which is new. Otherwise I haven't done a...

Music Fan

Hi notice some strange issue with my playlist. Somehow there is double songs and the order isn't same. And the app of Shazams sync playlist has also other songs that i haven't Shazamed. I have samsu...

Joe

Community Legend

746 Views

1 replies

0 likes

double
problem
Samsung galaxy s8
  • 746 Views
  • 1 replies
  • 0 likes

Local Files from Desktop on Android

Hey everyone, I'm having problems with playing my local files from my computer on my android device. Can't seem how to sync them over to a different device. I created a playlist, and can locate it on the android device, however, when I toggle the dow...

Casual Listener

Hey everyone, I'm having problems with playing my local files from my computer on my android device.  Can't seem how to sync them over to a different device.  I created a playlist, and can ...

KillerDjou

Newbie

1279 Views

3 replies

1 likes

local files
local files not syncing
local files sync
  • 1279 Views
  • 3 replies
  • 1 likes

No possibility to Save music in SD card

Hi I have this problem. I have an SD card but in my app Spotify there isn't the option to choose to Save on my sd card

Newbie

Hi I have this problem. I have an SD card but in my app Spotify there isn't the option to choose to Save on my sd card

Joe

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Chromecast audio casting stops when clicking shuffle play on artist page

When casting to chromecast audio, and while music playing, going to artist page and clicking Shuffle Play, audio and casting stops. It happens every time and problem has been there for many months now Android 7.1.2App version 8.4.4.810

Newbie

When casting to chromecast audio, and while music playing, going to artist page and clicking Shuffle Play, audio and casting stops. It happens every time and problem has been there for many months no...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify deleted my offline content

As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing. Yesterday I suddenly received this weird notification that I have exceeded the maximum allowed number of devices and all th...

Newbie

As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing.   Yesterday I suddenly received this weird notification that I ha...

ramoncar

Newbie

536 Views

1 replies

1 likes

  • 536 Views
  • 1 replies
  • 1 likes

Can't search

Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.

Casual Listener

Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.

Astrid4

Casual Listener

3013 Views

2 replies

0 likes

  • 3013 Views
  • 2 replies
  • 0 likes

Superuser Contribution App not responsive initially when launched

Hi, I'm using Nexus 6P (Android 7.1.2).I noticed that for the recent Spotify app versions, the app is not initially responsive when I first launch the app. The home screen & menu appear fine, but when I click on a song & do an action (add song to que...

Casual Listener

Hi, I'm using Nexus 6P (Android 7.1.2). I noticed that for the recent Spotify app versions, the app is not initially responsive when I first launch the app. The home screen & menu appear fine, b...

ednghs

Casual Listener

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Solved!! Downloaded Music Disappearing

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't change any of the settings or alter anything at all. I was ...

Casual Listener

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't chan...

DaireJ

Casual Listener

1003 Views

3 replies

0 likes

  • 1003 Views
  • 3 replies
  • 0 likes

unavailable songs

I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have looked at the playback settings but nothing seems to...

Casual Listener

I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have l...

Joe

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes