Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118825 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239727 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600590 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
493037 Views
581 replies
42 likes
How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...
How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...
Community Legend
1577 Views
3 replies
0 likes
As soon as I hang up from a call or I turn my alarm off, Spotify starts a song even if it wasn't open or playing a song before. How to stop it? It does it when I'm at work and my cell is in silence mode
As soon as I hang up from a call or I turn my alarm off, Spotify starts a song even if it wasn't open or playing a song before. How to stop it? It does it when I'm at work and my cell is in silence m...
Community Legend
1787 Views
1 replies
0 likes
Hello everyone,The music I have downloaded on my phone keeps on un-downloading itself from my playlist, so I log on offline and have no music available to listen to. While this isn't a massive problem when I'm on the go in Holland (where I live) I'm ...
Hello everyone, The music I have downloaded on my phone keeps on un-downloading itself from my playlist, so I log on offline and have no music available to listen to. While this isn't a massive prob...
Community Legend
436 Views
1 replies
0 likes
Hello! How can I speed up the addition of tracks in Running? And then I rarely updated (
Hello! How can I speed up the addition of tracks in Running? And then I rarely updated (
398 Views
0 replies
0 likes
How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.
How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.
419 Views
0 replies
0 likes
Olá!Configurei para armazenar minhas músicas no sd, mas pelo que percebi está armazenando no dispositivo, pois quando instalei o spotfy e baixei minhas músicas o espaço foi alterado tanto no sd quanto no dispositivo.
Olá! Configurei para armazenar minhas músicas no sd, mas pelo que percebi está armazenando no dispositivo, pois quando instalei o spotfy e baixei minhas músicas o espaço foi alterado tanto no sd qua...
Newbie
617 Views
1 replies
2 likes
As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork. I used to just go out to my shop, turn on MobileDate, then turn on the Tethering Wifi and then my Samsung Note 3 finds my 2...
As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork. I used to just go out to my shop, turn on MobileDate, then turn...
Composer
1813 Views
5 replies
0 likes
After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the slider, the song skips to that duration but the slider...
After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the sli...
1271 Views
0 replies
4 likes
Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my songs, at completely random intervals, will stop playing. HOWEVER, S...
Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my so...
657 Views
0 replies
0 likes
I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music pause automatically (I don't push the pause button...
I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music...
600 Views
0 replies
0 likes
I already paid for my Premium account on 06/09/2017And so far has not made my release from the Premium, I would like to be helped. Thank tou.
I already paid for my Premium account on 06/09/2017 And so far has not made my release from the Premium, I would like to be helped. Thank tou.
Community Legend
399 Views
1 replies
0 likes
I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
Moderator
452 Views
1 replies
0 likes
I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...
I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...
Moderator
414 Views
1 replies
0 likes
How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...
How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...
446 Views
0 replies
0 likes
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly and on my new account my lyrics feature is enabled yet not...
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly &...
Moderator
820 Views
1 replies
0 likes
I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App Store. When clicked the circle goes round and I get a...
I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App St...
Community Legend
442 Views
1 replies
0 likes
I am a new user, just started today.The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a able to sort them automatically in alphabetical order...
I am a new user, just started today. The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a ...
Newbie
1057 Views
2 replies
0 likes
Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?
Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?
Newbie
43415 Views
35 replies
12 likes
Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular aparece conectado, es un tema de la aplicación?Alguien...
Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular apa...
Casual Listener
996 Views
2 replies
0 likes
Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have decreased in this device. I have already tested the same song...
Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have d...
Newbie
2913 Views
4 replies
1 likes
