Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52999 Views
  • 68 replies
  • 25 likes
  • 52999 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27607 Views
  • 4 replies
  • 0 likes
  • 27607 Views
  • 4 replies
  • 0 likes

Missing album

To start, I'm a premium user. I don't even believe it's an "Android" phone issue but this seemed to be the best place to ask. Just today, I noticed an album missing. It's by Rammstein, "Liebe Ist Fuhr Alle Da". It's missing. Spotify tells me it's "un...

  • Regular
  • To start, I'm a premium user. I don't even believe it's an "Android" phone issue but this seemed to be the best place to ask. Just today, I noticed an album missing. It's by Rammstein, "Liebe Ist Fuh...
  • Ashley485
  • Regular
  • 1324 Views
  • 4 replies
  • 0 likes
  • 1324 Views
  • 4 replies
  • 0 likes

I'm buying a new sd card

My downloaded songs are on my sd card. But its at only 16gb its not enough for me so im looking to switch to 128gb. Is thre any way to transfer my songs to my new sd card?

  • Newbie
  • My downloaded songs are on my sd card. But its at only 16gb its not enough for me so im looking to switch to 128gb. Is thre any way to transfer my songs to my new sd card?
  • Joe
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! App crashes when I share a song

Hello. I have a problem, the android application restarts every time I try to share a song to Facebook. Please help me. Thanks.

  • Casual Listener
  • Hello. I have a problem, the android application restarts every time I try to share a song to Facebook. Please help me. Thanks.
  • ruipgv
  • Music Fan
  • 8922 Views
  • 1 replies
  • 0 likes
  • 8922 Views
  • 1 replies
  • 0 likes

Solved!! Songs skip, volume gets messed up, out of control

Hey there. I have a OnePlus 3t since about a month. Now, about a week ago some problems started to occur that seem to be linked to Spotify.If I use Spotify only, I have not encountered problems.Last week I was on a long bike trip. I had Runtastic Mou...

  • Newbie
  • Hey there.   I have a OnePlus 3t since about a month. Now, about a week ago some problems started to occur that seem to be linked to Spotify. If I use Spotify only, I have not encountered pro...
  • ruipgv
  • Music Fan
  • 1919 Views
  • 1 replies
  • 0 likes
  • 1919 Views
  • 1 replies
  • 0 likes

Solved!! Spotify mobile (Android) won't authenticate last.fm account

Hi there. After the latest update to the Android version of Spotify, I have been having issues with getting my Android device to authenticate my last.fm account. Therefore I am also having problems scrobbling my music. Recently I also changed my pass...

  • Casual Listener
  • Hi there.   After the latest update to the Android version of Spotify, I have been having issues with getting my Android device to authenticate my last.fm account. Therefore I am also having...
  • nedenom
  • Newbie
  • 7636 Views
  • 31 replies
  • 0 likes
  • 7636 Views
  • 31 replies
  • 0 likes

Icon missing

I down loaded Spotify but no icon appeared on my tablet. I can not get a login page, only asks me to buy premium. Any ideas .

  • Newbie
  • I down loaded Spotify but no icon appeared on my tablet. I can not get a login page, only asks me to buy premium. Any ideas .
  • F-Spot
  • Casual Listener
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Behind the lyrics function not appraring

Hello everyone. I have a Xiaomi mi5 with a Family premium account. Title is self-explanatory: behind the lyrics doesn't show up.the device is updated to the latest global MIUI 8.2 version.I've already contacted Spotify assistance, but after a dozen m...

  • Casual Listener
  • Hello everyone. I have a Xiaomi mi5 with a Family premium account. Title is self-explanatory: behind the lyrics doesn't show up.the device is updated to the latest global MIUI 8.2 version. I've alre...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Wrong song order, songs queued multiple times when playing album

Using the Android app, I am trying to play the album "Sor: Six Bagatelles, Op. 43; 24 Progressive Pieces, Op.44" by the guitarist Jason Vieaux. It is impossible. It both mixes up the track order and adds tracks multiple times to the "Now Playing" lis...

  • Gig Goer
  • Using the Android app, I am trying to play the album "Sor: Six Bagatelles, Op. 43; 24 Progressive Pieces, Op.44" by the guitarist Jason Vieaux. It is impossible. It both mixes up the track order and ...
  • ClassicalGas
  • Gig Goer
  • 1652 Views
  • 8 replies
  • 0 likes
  • 1652 Views
  • 8 replies
  • 0 likes

Playlists on my Android phone can only be shuffled even though i am paying for premium?

Hi Playlists on my Android phone can only be shuffled even though i am paying for premium. It works fine on my computer and i am logged in with the same user.My wife is having the same problem on her Iphone.We are on a family subscription This is get...

  • Casual Listener
  • Hi   Playlists on my Android phone can only be shuffled even though i am paying for premium. It works fine on my computer and i am logged in with the same user. My wife is having the same pro...
  • Joe
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs autoplayed and altern on its own

So I have an Android mobile. Been listening to many of my songs without any problems until yesterday.I was playing one song and then out of nowhere ANOTHER started playing! My mobile was locked and in my bag.I went to play the song I wanted again and...

  • Casual Listener
  • So I have an Android mobile. Been listening to many of my songs without any problems until yesterday. I was playing one song and then out of nowhere ANOTHER started playing! My mobile was locked and...
  • MaryS
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing via Facebook messenger

I'm not sure if it's a Facebook messenger update or Spotify but every time I share a song via messenger it's received as an image on iOS devices vs a link as it used to be. Previously I could share a song or album with my friends and there was an ope...

  • Casual Listener
  • I'm not sure if it's a Facebook messenger update or Spotify but every time I share a song via messenger it's received as an image on iOS devices vs a link as it used to be. Previously I could share a...
  • megaface
  • Newbie
  • 1884 Views
  • 4 replies
  • 0 likes
  • 1884 Views
  • 4 replies
  • 0 likes

Allow user to select default sound device.

After install spotfy at samsung s8 it doesent show device option to conect withsamsung wireless multiroom.

  • Newbie
  • After install spotfy at samsung s8 it doesent show device option to conect with samsung wireless multiroom.
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! All followed artists and music gone from library?

Happened earlier today after restarting my phone. All the songs and artists I had added to my library disappeared; however, it still says I'm following the artists in my profile info. When I listen to the music, it acts as if it's added to my library...

  • Casual Listener
  • Happened earlier today after restarting my phone. All the songs and artists I had added to my library disappeared; however, it still says I'm following the artists in my profile info. When I listen t...
  • AMetaLunchbox
  • Casual Listener
  • 786 Views
  • 2 replies
  • 0 likes
  • 786 Views
  • 2 replies
  • 0 likes

Newly followed playlists don't show up as public (even though setting is on)

version 8.4.3.479 armv7 on .Android 6.0.1 (galaxy note 5) Very recently, whenever I would start following a playlist, it would not show up under "public playlists" I have not used the desktop version in years, but re installed and checked to make sur...

  • Visitor
  • version 8.4.3.479 armv7 on .Android 6.0.1  (galaxy note 5)   Very recently, whenever I would start following a playlist, it would not show up under "public playlists" I have not used&nbsp...
  • 495 Views
  • 0 replies
  • 1 likes
  • 495 Views
  • 0 replies
  • 1 likes

Non funziona all'estero

Sono in Libano per lavoro e non mi fa cambiare paese nel profilo,come posso risolvere?

  • Newbie
  • Sono in Libano per lavoro e non mi fa cambiare paese nel profilo,come posso risolvere?
  • 617 Views
  • 0 replies
  • 0 likes
  • 617 Views
  • 0 replies
  • 0 likes

Dowloaded playlist no longer downloaded?

So I've made this playlist for myself like 2 or 3 weeks ago, downloaded this playlist so I could listen to it offline or at least without using data, now all of a sudden I get a message from my provider that I've used all my monthly data, found out t...

  • Casual Listener
  • So I've made this playlist for myself like 2 or 3 weeks ago, downloaded this playlist so I could listen to it offline or at least without using data, now all of a sudden I get a message from my provi...
  • OptimuzKrice
  • Roadie
  • 877 Views
  • 3 replies
  • 0 likes
  • 877 Views
  • 3 replies
  • 0 likes

Solved!! Sync downloaded playlists

I have downloaded a playlist on Spotifys Android app. If the playlist gets updated, will my downloaded playlist automatically update as well?If not, is there a way such that i can make sure my downloaded playlist is up to date?

  • Newbie
  • I have downloaded a playlist on Spotifys Android app. If the playlist gets updated, will my downloaded playlist automatically update as well? If not, is there a way such that i can make sure my do...
  • kfcheong
  • Casual Listener
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloads disapear

Som time aftee i download my playlist it disapears, its still on my sd-card but doesn't work offline. Anyone knows why?

  • Newbie
  • Som time aftee i download my playlist it disapears, its still on my sd-card but doesn't work offline. Anyone knows why?
  • ZullyB
  • Roadie
  • 305 Views
  • 1 replies
  • 1 likes
  • 305 Views
  • 1 replies
  • 1 likes

Problems with the Bass Sound

I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on Bluetooth or even if a listening right trough the p...

  • Newbie
  • I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on ...
  • 644 Views
  • 0 replies
  • 2 likes
  • 644 Views
  • 0 replies
  • 2 likes

Premium user, Certain songs won't download for offline mode

Hello! I'm a Premium user, I use Spotify both on my PC and my phone (HTC Explorer). My problem is that when I download my playlists, some songs refuse to get downloaded. In one of my playlists I have 31 songs, but not all of them will play. They all ...

  • Casual Listener
  • Hello! I'm a Premium user, I use Spotify both on my PC and my phone (HTC Explorer).   My problem is that when I download my playlists, some songs refuse to get downloaded. In one of my playlis...
  • kwbowman1714
  • Newbie
  • 21199 Views
  • 6 replies
  • 1 likes
  • 21199 Views
  • 6 replies
  • 1 likes