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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857568 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857568 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21626 Views
  • 3 replies
  • 0 likes
  • 21626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Download gets deleted

Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I habe to go online again. Can you please help me with...

  • Newbie
  • Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I h...
  • Sophia
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs do not download anymore

Okay so about a month ago I decided I wanted to see if I can download songs and have them available exclusively on my Spotify account. If I download songs onto my computer they show up on the local storage tab on the Spotify app. I figured out that i...

  • Newbie
  • Okay so about a month ago I decided I wanted to see if I can download songs and have them available exclusively on my Spotify account. If I download songs onto my computer they show up on the local s...
  • Sophia
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't link spotify to shazam or tinder

Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen. google Nexus 5x all apps up to date

  • Newbie
  • Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen.   google Nexus 5x   all apps up to date  
  • Sophia
  • Roadie
  • 1796 Views
  • 1 replies
  • 0 likes
  • 1796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Playlists are not downloaded anymore after update

Hallo everyone,I have an problem after every update, which means 3 times within the last 4 month and several times before.After an update spotifiy shows me no playlist as downloaded anymore. I am able to download them again, but referring to the amou...

  • Newbie
  • Hallo everyone, I have an problem after every update, which means 3 times within the last 4 month and several times before. After an update spotifiy shows me no playlist as downloaded anymore. ...
  • Sophia
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs not playing

I have a problem.When I downloaded a playlist when playing it offline some songs are normal but with others, the bar does not move yet it says the song is playing. No sound is playing.I put it into offline mode, no change.Please help

  • Newbie
  • I have a problem. When I downloaded a playlist when playing it offline some songs are normal but with others, the bar does not move yet it says the song is playing. No sound is playing. I put ...
  • Sophia
  • Roadie
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! "Download over cellular data" is enabled but still NOT DOWNLOADING

I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW!I've also tried doing a clean reinstall for a lot of times I can no longer cou...

  • Regular
  • I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW! I've also tried doing a...
  • daveyp
  • Casual Listener
  • 22782 Views
  • 3 replies
  • 0 likes
  • cellular
    data downloading
    Download
    Download error
    downloading
  • 22782 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't let me change mobile settings.

Hi, Been having this issue with trying to enable Spotify to download songs with mobile connection and not just wifi. The problem is that, that specific settings is grayed out, a long with loads of other settings on my phone. This is really frustratin...

  • Casual Listener
  • Hi,   Been having this issue with trying to enable Spotify to download songs with mobile connection and not just wifi. The problem is that, that specific settings is grayed out, a long with lo...
  • Joe
  • Community Legend
  • 2367 Views
  • 4 replies
  • 1 likes
  • 2367 Views
  • 4 replies
  • 1 likes

Superuser Contribution Playlists not staying downloaded to Android device

Hi, I have a handful of playlists saved(for offline listening) to my Android phone but it seems like they do not stay saved after a certain amount of time. Its hard to pinpoint the exact amount of time but it seems pretty random. I will go to play so...

  • Casual Listener
  • Hi, I have a handful of playlists saved(for offline listening) to my Android phone but it seems like they do not stay saved after a certain amount of time. Its hard to pinpoint the exact amount of ti...
  • Erika
  • Roadie
  • 563 Views
  • 5 replies
  • 0 likes
  • 563 Views
  • 5 replies
  • 0 likes

Playing a song not found in Spotify using Spotify.

Hello Spotify community.So i was finding two songs amd couldn't find them in Spotify. Both the songs are on youtube. I was wondering if there was any way i could use Spotify to play those tracks on mobile without getting Premium (although i am gonna ...

  • Casual Listener
  • Hello Spotify community. So i was finding two songs amd couldn't find them in Spotify. Both the songs are on youtube. I was wondering if there was any way i could use Spotify to play those tracks ...
  • DeicideXD
  • Casual Listener
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Spotify mutes the sound when used with Mirrorlink

Hi! I'm using Spotify in my Peugeot 208 through MirrorLink, with the Rockscout app. I'm having this issue I cannot solve. When I turn Spotify on, almost every time the whole system just gets muted, the radio, everything. Music is running but I just c...

  • Casual Listener
  • Hi! I'm using Spotify in my Peugeot 208 through MirrorLink, with the Rockscout app. I'm having this issue I cannot solve. When I turn Spotify on, almost every time the whole system just gets mut...
  • MatheusH18
  • Newbie
  • 734 Views
  • 1 replies
  • 1 likes
  • 734 Views
  • 1 replies
  • 1 likes

bluetooth cuts with Samsung galaxy tab A

Hi!I'd like to ask a question about Bluetooth here in this forum because Samsung's one is not very good.If I use Spotify android app and bluetooth on any sound device (car audio system, hifi system...), I get some Bluetooth audio cuts that are long a...

  • Roadie
  • Hi! I'd like to ask a question about Bluetooth here in this forum because Samsung's one is not very good. If I use Spotify android app and bluetooth on any sound device (car audio system, hifi syst...
  • S3ndG
  • Roadie
  • 1212 Views
  • 7 replies
  • 0 likes
  • 1212 Views
  • 7 replies
  • 0 likes

Solved!! Spotify app stops playing after 20 mins

Hi,My Spotify app plays for about 20 mins then stops. I then have to restart my playlist. Never had this problem before. I am on Android using a Samsung Galaxy Note 4. I am a premium user not that that should make any difference.

  • Casual Listener
  • Hi, My Spotify app plays for about 20 mins then stops. I then have to restart my playlist. Never had this problem before. I am on Android using a Samsung Galaxy Note 4. I am a premium user not tha...
  • augustedelweiss
  • Newbie
  • 28497 Views
  • 36 replies
  • 5 likes
  • 28497 Views
  • 36 replies
  • 5 likes

Las canciones se detienen

Tengo un Samsung J7 Y cuándo estoy escuchando música las canciones se detienen o simplemente no se reproducen, esto sucede con el celular estando conectado a Internet, Tengo que desbloquear el celular e ingresar a la aplicación. ¿alguien? ¿ayuda?

  • Newbie
  • Tengo un Samsung J7 Y cuándo estoy escuchando música las canciones se detienen o simplemente no se reproducen, esto sucede con el celular estando conectado a Internet, Tengo que desbloquear el celula...
  • kelekelesiu
  • Gig Goer
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! SOMEONE PLZ HELP ME FIGURE THIS OUT

It says my music is saved to my SD Card, but when I looked I don't see it. It's only on my playlist

  • Newbie
  • It says my music is saved to my SD Card, but when I looked I don't see it. It's only on my playlist
  • Esteban9
  • Casual Listener
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Media-style notifications are broken

Is the "Media-style notification" broken for anyone else? Since about a week ago I now no longer see the large album art in the notification, andno longer see the album art on my lock screen.I believe it's because they changed the number of action it...

  • Casual Listener
  • Is the "Media-style notification" broken for anyone else? Since about a week ago I now   no longer see the large album art in the notification, and no longer see the album art on my lock scr...
  • sheptang1
  • Newbie
  • 2224 Views
  • 5 replies
  • 1 likes
  • 2224 Views
  • 5 replies
  • 1 likes

Cannot view my play queue

I click on the now playing at the bottom like usual, but the button to view and change the songs in the queue is gone.

  • Casual Listener
  • I click on the now playing at the bottom like usual, but the button to view and change the songs in the queue is gone.
  • Joe
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify forgets/don't remember last played song

HiMy app forgets last played song on normal exit (after a while) or after kill.It started happening one or two updates ago. I've already tried full uninstalling and deleting all spotify folders and files from my phone.Didn't helped and of course I ha...

  • Regular
  • Hi My app forgets last played song on normal exit (after a while) or after kill. It started happening one or two updates ago. I've already tried full uninstalling and deleting all spotify folde...
  • NickK1966
  • Casual Listener
  • 3697 Views
  • 27 replies
  • 4 likes
  • 3697 Views
  • 27 replies
  • 4 likes