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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115268 Views

27 replies

4 likes

  • 115268 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231681 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231681 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591225 Views

79 replies

3 likes

  • 591225 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485704 Views

580 replies

42 likes

Account
Free
  • 485704 Views
  • 580 replies
  • 42 likes

Tethering MobileData, Chromecast and Spotify

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork. I used to just go out to my shop, turn on MobileDate, then turn on the Tethering Wifi and then my Samsung Note 3 finds my 2...

Casual Listener

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork.   I used to just go out to my shop, turn on MobileDate, then turn...

LoganHelps

Composer

1790 Views

5 replies

0 likes

  • 1790 Views
  • 5 replies
  • 0 likes

Song slider stuck at 0:00

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the slider, the song skips to that duration but the slider...

Newbie

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the sli...

1264 Views

0 replies

4 likes

  • 1264 Views
  • 0 replies
  • 4 likes

Spotty Playback on Android

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my songs, at completely random intervals, will stop playing. HOWEVER, S...

Newbie

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not.    I've been having a rather peculiar glitch where my so...

647 Views

0 replies

0 likes

  • 647 Views
  • 0 replies
  • 0 likes

Unplugging headphones after listening to Spotify messes with speaker/earpiece

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music pause automatically (I don't push the pause button...

Newbie

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music...

595 Views

0 replies

0 likes

  • 595 Views
  • 0 replies
  • 0 likes

Premium account

I already paid for my Premium account on 06/09/2017And so far has not made my release from the Premium, I would like to be helped. Thank tou.

Visitor

I already paid for my Premium account on 06/09/2017 And so far has not made my release from the Premium, I would like to be helped. Thank tou.

Joe

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android, hidden Genius

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

Newbie

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

Maria_B

Moderator

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing playlist on new android

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...

Newbie

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...

Maria_B

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Remove Song From Playlist From Now Playing

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Casual Listener

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Superuser Contribution "behind the lyrics" feature isn't working (android user)

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly and on my new account my lyrics feature is enabled yet not...

Regular

 I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly &...

Maria_B

Moderator

818 Views

1 replies

0 likes

Account
  • 818 Views
  • 1 replies
  • 0 likes

Cant download app

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App Store. When clicked the circle goes round and I get a...

Regular

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App St...

Joe

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Sort alphabetically stations which I follow

I am a new user, just started today.The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a able to sort them automatically in alphabetical order...

Music Fan

I am a new user, just started today. The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a ...

psokol

Newbie

1037 Views

2 replies

0 likes

  • 1037 Views
  • 2 replies
  • 0 likes

Solved!! Recover a song feom daily mix?

Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?

Casual Listener

Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?

Dj_heat_19

Newbie

43331 Views

35 replies

12 likes

  • 43331 Views
  • 35 replies
  • 12 likes

No puedo usar mi gear s3 como remote mientras escucho musica, alguien sabe el motivo?

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular aparece conectado, es un tema de la aplicación?Alguien...

Casual Listener

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular apa...

NachoProner

Casual Listener

983 Views

2 replies

0 likes

  • 983 Views
  • 2 replies
  • 0 likes

Sound Quality on Zenfone 3 / EQ / Suggestion

Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have decreased in this device. I have already tested the same song...

Newbie

Hello,   - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have d...

baldner

Newbie

2890 Views

4 replies

1 likes

  • 2890 Views
  • 4 replies
  • 1 likes

Solved!! Downloaded playlists not updated when changing sound-quality

Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly.Do I really have to manually turn off the download slider, and then turn it on ...

Casual Listener

Hey there,   I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly. Do I really ...

Joe

Community Legend

1155 Views

3 replies

0 likes

  • 1155 Views
  • 3 replies
  • 0 likes

Bug: Spotify fallbacks from SD card to internal storage at every reboot

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost when setting the app to use the SD card again. The s...

Music Fan

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost w...

Joe

Community Legend

2100 Views

1 replies

6 likes

  • 2100 Views
  • 1 replies
  • 6 likes

premium on tablet

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Newbie

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Joe

Community Legend

1424 Views

1 replies

0 likes

  • 1424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy S7 & S7 Edge not sending song information via Bluetooth to Car headunit

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any other music app on my S7 sends all the info to my head ...

Regular

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any othe...

Rdedera

Casual Listener

2315 Views

9 replies

0 likes

  • 2315 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem in offline mode

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch back the online mode there are no problems but again...

Newbie

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch b...

Maria_B

Moderator

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist playing certain genre first

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in shuffle mode. Any way to fix this thanks.

Newbie

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in s...

Maria_B

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes