Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Random Device Switching During Playback

This doesn't happen very often, but I've had this happen about 5 times now over the last couple of months. I'll be listening to Spotify on my desktop or my surface and then it will just switch to my phone and start playing from there as if I had told...

  • Visitor
  • This doesn't happen very often, but I've had this happen about 5 times now over the last couple of months.  I'll be listening to Spotify on my desktop or my surface and then it will just switch ...
  • Joe
  • Community Legend
  • 3713 Views
  • 7 replies
  • 11 likes
  • 3713 Views
  • 7 replies
  • 11 likes

Self Service | Device Management

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist again. Please help!

  • Newbie
  • Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist a...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Different Songs

Does anyone know why my girlfriend and I would have different songs and albums showing up in our Spotify? We have the exact same phone (Galaxy S5) and we are on the same Spotify version... 99% of the songs are here so it's not the biggest deal it jus...

  • Casual Listener
  • Does anyone know why my girlfriend and I would have different songs and albums showing up in our Spotify? We have the exact same phone (Galaxy S5) and we are on the same Spotify version... 99% of the...
  • feelikeastrangr
  • Community Legend
  • 1646 Views
  • 3 replies
  • 0 likes
  • 1646 Views
  • 3 replies
  • 0 likes

Now need to go online in 12 hours?

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn't even make it through the flight.. I have tg ree ...

  • Casual Listener
  • So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn...
  • 337 Views
  • 0 replies
  • 0 likes
  • Offline Access
    Offline availability
    Premium
  • 337 Views
  • 0 replies
  • 0 likes

EQ disappear

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

  • Visitor
  • I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Superuser Contribution problem with seeing which song is playing

how do i get to see which song is playing when the phone is turned off on samsung galaxy s5 neo

  • Newbie
  • how do i get to see which song is playing when the phone is turned off on samsung galaxy s5 neo  
  • ZullyB
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funcionan la función de letras Android

Tengo una tablet Samsung Galaxy Tab 7.0 y no me funciona la función de letras, tengo la última versión de Spotify y no va. A mi hermano sí. ¿Qué puedo hacer?

  • Newbie
  • Tengo una tablet Samsung Galaxy Tab 7.0 y no me funciona la función de letras, tengo la última versión de Spotify y no va. A mi hermano sí. ¿Qué puedo hacer?
  • ZullyB
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Weird location-based playback problem

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home. It works great everywhere EXCEPT for at the gym by my house. It doesn't matter if I try to start lis...

  • Newbie
  • I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home.   It works great everywhere EXCEPT for at ...
  • thibaut3
  • Newbie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Spotify still plays songs when the app isn't running

After I clear Spotify from the list of running apps,, which closes the app, it still plays music

  • Visitor
  • After I clear Spotify from the list of running apps,, which closes the app, it still plays music
  • Dicko1
  • Newbie
  • 1888 Views
  • 6 replies
  • 2 likes
  • 1888 Views
  • 6 replies
  • 2 likes

I managed to break the App

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was beginning to download all the songs that were moved in t...

  • Newbie
  • I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was begin...
  • 254 Views
  • 0 replies
  • 1 likes
  • 254 Views
  • 0 replies
  • 1 likes

Saved songs are not available offline

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

  • Casual Listener
  • I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?
  • 359 Views
  • 0 replies
  • 0 likes
  • Not Available
    Premium
    Samsung Galaxy S7 Edge
    saved songs
  • 359 Views
  • 0 replies
  • 0 likes

Can't play anything

For some reason I hit shuffle play on my songs or playlists and it keeps saying "looks like you discovered a premium feature" but that doesn't make sense I'm just trying to listen to a playlist like any person on Spotify?

  • Newbie
  • For some reason I hit shuffle play on my songs or playlists and it keeps saying "looks like you discovered a premium feature" but that doesn't make sense I'm just trying to listen to a playlist like ...
  • PainBlanc
  • Newbie
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Solved!! Playlist resets to first song.

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 songs. If I try to shuffle then play to my PC it plays...

  • Newbie
  • So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 son...
  • meadowcroftt
  • Roadie
  • 4789 Views
  • 1 replies
  • 4 likes
  • 4789 Views
  • 1 replies
  • 4 likes

Tablet recognized as phone

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone.I'm using latest version of Spotify (8.4.0.539) on Android 7.0 (Nvidia SHIELD...

  • Newbie
  • I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone. I'm using latest version...
  • 660 Views
  • 0 replies
  • 1 likes
  • 660 Views
  • 0 replies
  • 1 likes

No sequential play though I have premium

Hi!I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially.Rgds Christian

  • Regular
  • Hi! I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially. Rgds Christian
  • benbland
  • Newbie
  • 2245 Views
  • 5 replies
  • 0 likes
  • 2245 Views
  • 5 replies
  • 0 likes

Behind the lyrics não está mostrando toda a informação

Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e curiosidades por trás das letras. Amei esse novo re...

  • Newbie
  • Estou com um problema que pode ser total ignorância minha, então peço desculpa desde já pelo incomodo. Em meu spotify apareceu um novo recurso chamado "Behind the Lyrics" que mostra as informações e ...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Solved!! Songs Skipping While Running

I have Spotify on Android(LG G3) used while running. Songs appear to be skipping using the motion sensor. This makes using spotify on the run annoying/impossible. Is there any solution to this? I have looked through android spotfify settings and cann...

  • Newbie
  • I have Spotify on Android(LG G3) used while running.   Songs appear to be skipping using the motion sensor. This makes using spotify on the run annoying/impossible.   Is there ...
  • YakovAuerbach
  • Casual Listener
  • 13604 Views
  • 5 replies
  • 0 likes
  • 13604 Views
  • 5 replies
  • 0 likes

Playlist often unaivalable offline and logout offline

I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don't have connection I cannot listen to the whole play...

  • Newbie
  • I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don'...
  • Jonnyf16
  • Newbie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Problems with downloaded songs

Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?

  • Newbie
  • Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?
  • Joe
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Changing the order of a playlist permanently

Hi guys.I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chosen order). The only option I know is to create a new ...

  • Newbie
  • Hi guys. I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chos...
  • Joe
  • Community Legend
  • 912 Views
  • 1 replies
  • 0 likes
  • 912 Views
  • 1 replies
  • 0 likes