Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42080 Views
  • 65 replies
  • 25 likes
  • 42080 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877789 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877789 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26308 Views
  • 4 replies
  • 0 likes
  • 26308 Views
  • 4 replies
  • 0 likes

Spotify on Motorola x

Hace poco cambie el móvil por un Motorola x. Este funciona súper bien con todas las app, pero con tiene un error con Spotify donde la música se corta aleatoriamente. Esto no me pasa con otras apps de reproducción de música. Help!!!

  • Newbie
  • Hace poco cambie el móvil por un Motorola x. Este funciona súper bien con todas las app, pero con tiene un error con Spotify donde la música se corta aleatoriamente. Esto no me pasa con otras apps de...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Volume has always been too low on android

When will you add an in-app equalizer and/or volume booster that actually works? I see that this has been a problem for android users ever since 2014, volume is too low and no external apps will help (obviously).I have had iPhone up until about a yea...

  • Newbie
  • When will you add an in-app equalizer and/or volume booster that actually works? I see that this has been a problem for android users ever since 2014, volume is too low and no external apps will help...
  • fred_-_
  • Regular
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

30 minutes of ad-free music not working

So this is back I guess. I will get the start up 30 mins ad free, then as soon as I watch the ad, it plays a series of ads. Does it when I do the one you have to click the button for too.

  • Casual Listener
  • So this is back I guess. I will get the start up 30 mins ad free, then as soon as I watch the ad, it plays a series of ads. Does it when I do the one you have to click the button for too.
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Download

Faço o download das minhas música e depois de alguma horas tenho que refazer porque o download é desfeito. Alguém sabe o motivo?

  • Newbie
  • Faço o download das minhas música e depois de alguma horas tenho que refazer porque o download é desfeito. Alguém sabe o motivo?
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Not receiving push notifications

I currently use Spotify (Beta) on my Nextbit Robin (Currently on Android Nougat 7.1.1) and am not rooted or anything. I use AT&T, have push notifications on almost every filter and have NEVER received one. Email ones work just fine, but that's it. An...

  • Casual Listener
  • I currently use Spotify (Beta) on my Nextbit Robin (Currently on Android Nougat 7.1.1) and am not rooted or anything. I use AT&T, have push notifications on almost every filter and have NEVER rec...
  • 407 Views
  • 0 replies
  • 1 likes
  • Android
    Android 7.1
    Push Notifications
  • 407 Views
  • 0 replies
  • 1 likes

Remote Spotify on Locked Android devices

Greetings, I've been looking into this for a while and not really come to any answers. Is there any way I can play Spotify on my Android device, from my desktop-client, without actually having to unlock the phone and open Spotify on it? This kind of ...

  • Gig Goer
  • Greetings, I've been looking into this for a while and not really come to any answers. Is there any way I can play Spotify on my Android device, from my desktop-client, without actually having to unl...
  • blacktR
  • Newbie
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Just WHAT has the Spotify app downloaded?!

Hi, I'm going on holiday soon and plan to download a few albums/playlists on Spotify for the flight. Curious to see how much space I have on my phone, I checked out the file system. I notice that under the path data\spotify\Storage there is around 4G...

  • Regular
  • Hi,   I'm going on holiday soon and plan to download a few albums/playlists on Spotify for the flight.   Curious to see how much space I have on my phone, I checked out the file sy...
  • amarsha4
  • Regular
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! What is this for?

I've noticed that's there's a small audio clip under the album artwork. Does it have any functionality?

  • Casual Listener
  • I've noticed that's there's a small audio clip under the album artwork. Does it have any functionality?
  • Steampunksum
  • Roadie
  • 469 Views
  • 5 replies
  • 1 likes
  • 469 Views
  • 5 replies
  • 1 likes

Android app crashing

Whenever I go to search for music I get a few letter into the song name or Evan the end and the song comes up but the app then crashes and exits to my phone main screen

  • Casual Listener
  • Whenever I go to search for music I get a few letter into the song name or Evan the end and the song comes up but the app then crashes and exits to my phone main screen
  • Robert_W
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Spotify freezes on android when advertisement starts

Samsung Android 6.0.1Whenever any advertisement starts the app just freezes. can't do anything. have to restart the whole phone.Already reinstalled.

  • Newbie
  • Samsung Android 6.0.1 Whenever any advertisement starts the app just freezes. can't do anything. have to restart the whole phone. Already reinstalled.
  • seamusohare
  • Newbie
  • 1124 Views
  • 5 replies
  • 2 likes
  • 1124 Views
  • 5 replies
  • 2 likes

Spotify keeps moving playlists from SD to internal storage

I’ve recently bought a Moto G (3rd Gen) android phone which has 8gb internal storage and 32gb SD card. When downloading playlists/albums to Spotify, initially it saves the files to my SD card and plays the files back fine. After a few hours (I think ...

  • Newbie
  • I’ve recently bought a Moto G (3rd Gen) android phone which has 8gb internal storage and 32gb SD card.   When downloading playlists/albums to Spotify, initially it saves the files to my SD car...
  • XAL53
  • Casual Listener
  • 2203 Views
  • 6 replies
  • 4 likes
  • 2203 Views
  • 6 replies
  • 4 likes

Spotify Running -Can't figure this out

Hi all I'm pretty new to Spotify . Trying the service in free mode for now to see if it's better than Deezer , which is the service I'm currently using . As much as I understand the running feature is using the phone accumulator but it seems the temp...

  • Visitor
  • Hi all    I'm pretty new to Spotify . Trying the service in free mode for now to see if it's better than Deezer , which is the service I'm currently using .  As much as I understand...
  • user-removed
  • Not applicable
  • 1059 Views
  • 13 replies
  • 0 likes
  • 1059 Views
  • 13 replies
  • 0 likes

Songs just stop downloading

IDk why but when i choose to download a lot of songs the download just stops and it says "0 of 306" downloaded and it does not move on. Can ynone help me ?have SAmsung S8 and plenty of Storage, Wifi is working fine

  • Newbie
  • IDk why but when i choose to download a lot of songs the download just stops and it says "0 of 306" downloaded and it does not move on. Can ynone help me ? have SAmsung S8 and plenty of Storage, Wif...
  • cluz
  • Gig Goer
  • 2000 Views
  • 1 replies
  • 0 likes
  • 2000 Views
  • 1 replies
  • 0 likes

[Android][Other] Spotify problem.

My spotify constantly pauses while I'm trying to listen to music. Sometimes it pauses a song 4-5 times. Is there a solution?

  • Newbie
  • My spotify constantly pauses while I'm trying to listen to music. Sometimes it pauses a song 4-5 times. Is there a solution?
  • Joe
  • Community Legend
  • 515 Views
  • 4 replies
  • 0 likes
  • Android
    Other
  • 515 Views
  • 4 replies
  • 0 likes

Playlist goes back to the top

Hi, Just last week, I started playing my playlists, which has hundreds of songs while i was playing poker. While playing a song, if i want to choose a song to play right after, the playlist goes back to the top. This can be super annoying because if ...

  • Newbie
  • Hi,   Just last week, I started playing my playlists, which has hundreds of songs while i was playing poker. While playing a song, if i want to choose a song to play right after, the play...
  • GraemeKerr
  • Gig Goer
  • 9358 Views
  • 15 replies
  • 4 likes
  • 9358 Views
  • 15 replies
  • 4 likes

Solved!! Unwanted reverb on songs played on my Android device

Hi, I am currently getting unwanted reverb on my Android device. I just noticed it today when I updated the app to the latest version. There is no option to turn it off. It is on nearly every track in my daily mix, and was most notable on Gantz Graf ...

  • Casual Listener
  • Hi, I am currently getting unwanted reverb on my Android device. I just noticed it today when I updated the app to the latest version. There is no option to turn it off. It is on nearly every track i...
  • Steampunksum
  • Roadie
  • 2992 Views
  • 4 replies
  • 2 likes
  • 2992 Views
  • 4 replies
  • 2 likes

Why does Spotify stops playing once advertisement starts?

So, I'm using the Spotify application on an Android device. I'm listening to songs, but once an advertisement starts, nothing happens. The advertisement doesn't even play. I have to close the application, start it up again. Once one or two songs play...

  • Regular
  • So, I'm using the Spotify application on an Android device. I'm listening to songs, but once an advertisement starts, nothing happens. The advertisement doesn't even play. I have to close the applica...
  • Steampunksum
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Ad freezing my account

Lately when I click the ad to get 30 uninterrupted minutes the screen goes black showing that the video is zero seconds long and my only way to get out of it is by deleting the app. This is extremely frustrating and I do not know how to fix it.

  • Newbie
  • Lately when I click the ad to get 30 uninterrupted minutes the screen goes black showing that the video is zero seconds long and my only way to get out of it is by deleting the app. This is extremely...
  • Steampunksum
  • Roadie
  • 487 Views
  • 6 replies
  • 0 likes
  • 487 Views
  • 6 replies
  • 0 likes

Ad Freezing - Behaves strangely with Bluetooth

Recently when I click the 30 minutes free after this ad thing it A. Won't give me 30 minutes and instead just start running other ads immediately after, or B. Freezes causing me to have to uninstall and reinstall.A. Happens no matter what, with or wi...

  • Casual Listener
  • Recently when I click the 30 minutes free after this ad thing it A. Won't give me 30 minutes and instead just start running other ads immediately after, or B. Freezes causing me to have to uninstall ...
  • StevieNix
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

SPOTİFY KAFAYI YEDİ BANADA YEDİRTTİ!!!!

Arkadaşlar, Spotify kullanmaya başladım preminium üyelik almayı düşünuyorum ama bir sorun kafamı kurcalamaya başladı. Sorun yazılımsal birşey. Htc Desire 816 model telefonumda giriş yaptığım spotify oturumum sürekli kendiliğinden çıkış yapıyor uygula...

  • Casual Listener
  • Arkadaşlar, Spotify kullanmaya başladım preminium üyelik almayı düşünuyorum ama bir sorun kafamı kurcalamaya başladı. Sorun yazılımsal birşey. Htc Desire 816 model telefonumda giriş yaptığım spotify ...
  • batuhantas01
  • Casual Listener
  • 2465 Views
  • 3 replies
  • 0 likes
  • spotify oturum kapatıyor
  • 2465 Views
  • 3 replies
  • 0 likes